989 Comments
Reality Delivery
This section is called Reality Delivery because it contains actual comments from individual who have received products delivered by Manna Distribution Services. We collect these comments on customer surveys and directly on this website. Those customers who complete surveys allow us to repost their comments here using their initials and location. This comments have not been edited.
By From Flint, MI, May 17, 2012
I had an overall great experience
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By Amelia OH, May 17, 2012
This was an excellent experience.
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By BR, May 15, 2012
The person who left a voice message telling us how to schedule talked VERY fast. We had to rewind and play back about 10 times to finally understand it. Other than that, everything else was perfect! Thanks!
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By GDR Montgomery TX, May 15, 2012
You were actually a few minutes early!
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By YT, May 10, 2012
Everything was good. We are French and everybody helped us with kindness!
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By Hudsonville Michigan, May 10, 2012
Keep doing what you’re doing! Excellent service!
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By Galt, CA, May 9, 2012
The service was excellent and very professional.
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By Duvall, WA, May 9, 2012
The delivery was excellent in every way.
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By DVC in Austin, May 7, 2012
Everything went great, and the delivery man was awesome!
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By EK from Simi Valley, CA, May 4, 2012
I am very pleased with your delivery people and the way they took care of the merchandise that was delivered.
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By JL, May 3, 2012
You did a terrific job.
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By MD, May 1, 2012
The only thing that might help a little would be to have the drivers call 1/2hr. to 1 hr. before arrival. The only pain was not knowing if they would arrive in an hour or three hours–but this really kind of a nit-picky desire.
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By Oak Lawn IL, May 1, 2012
Excellent communication and follow up. Thanks
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By Luke, April 30, 2012
I had a very large refrigerator delivered to my house.The scheduling worked perfect and driver arrived within the time frame and also called 30mins prior arrival. These are the good things.
Driver unloaded the fridge, unpacked it and we inspected it. To get it trhiugh the door they had to take the fridge doors off. Then driver put it on the hand truck and carried it up the couple of stairs and scratched the fridge. i refused then to take it and driver came back with the papers and already filled in for the reason of refusal – trying to cover up that he damaged it! Of course I clarified that in the papers and was also dissappointed that the driver didn’t even apologize for the damage he caused. New delivery was scheduled 2 weeks later and we specifically asked to have a different driver – that didn’t happen. At the day of delivery the same driver showed up at my front door. They didn’t use the lift gate to take the new fridge out of the truck, they just opened the side door and took it out there – nearly damaged the fridge again. They got it this time into the right location – all over impression to me was that they are not very professional at all! We have some slight scratches on the fridge (due to the stainless steel you can only see it in the right light. Hope my comments help to improve delivery service in upsate NY – really not impressed with the company you use there.
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By CMD in Cali, April 27, 2012
I was very pleased with the experience. Ease of communication when calling to ask a question about delivery status. Keep up the great work!
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By CC from Aurora IL, April 27, 2012
I am so glad I ordered the TV the way I did. I could not have handled it on my own. Your service was great.
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By DH, April 26, 2012
Clint was great please tell him thanks and give him employee of the month!!!
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By From Elgin, IL, April 24, 2012
Your service was excellent. Thank you for everything!
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By KE in Georgetown OH, April 23, 2012
Our service was very professional and the deliverers were very polite and courteous….. Thank You
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By JJ, April 23, 2012
Please thank the delivery driver he was very professional and very well mannered. He knew what he was doing.
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By Tom, April 20, 2012
I don’t think there’s too much improvement to be made. Everything went perfect and on time. I appreciated the early delivery too. Scheduled from 12-4 and came at 12:30. No long wait. Thanks Tom…………
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By NZ in Scottsdale, April 18, 2012
The boxes were dirty and had a lot of holes in them. Otherwise everything was excellent, the bedroom set was delivered in a record time. Thank you…
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By BR, April 18, 2012
Service was great. The delivery guys were supposed to arrive between 8:00 am and noon. They were running a little behind, and called to tell me they’d be getting to my house between 12:15 and 12:30, which was fine. They got there right around 12:15. They were careful, but fast, and took time to answer my questions. Very happy with the service.
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By KLJ Conway, AR, April 17, 2012
Overall a wonderful experience. Our package was a 70″ TV and I was a little surprised that there was only the driver to carry it in (my husband did help him carry it in the house) The driver was very nice and insisted we inspect the TV before he left as there was some damage to the box. I appreciated him doing that rather than him being in a terrible hurry to move on.
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By PD in TX, April 17, 2012
This was a replacement of a product from Vizio. They had indicated the time for replacement would be much longer and Manna did a great job of exceeding that expectations with a much faster delivery
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By CH in Roy, UT, April 16, 2012
The driver was friendly, very helpful and did not leave until he was satisfied the TV was working properly. I would definitely recommend Manna based on my experience.
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By Customer in Auburn, CA, April 16, 2012
It was perfect. No problems. Thank you.
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By JL in Illinois, April 13, 2012
Keep doing what you are doing – at first I was concerned about the delivery process but you met the task without issue – thank you for a very pleasant experience.
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By KF from Cambridge, April 13, 2012
I thought the delivery went great, very personable delivery man and he had no issues with me making sure everything was alright before I signed the paper. Couldn’t ask for better. I would say I would like the cost reduced but I think that was a very reasonable fee for the speed and weight/size of the package.
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By JM, April 12, 2012
The persons who delivered the new TV were very knowledgeable and professional. The delivery time was set for 12 to 4 and they called about 0900 with a 15 minute Eta. Drivers were prompt and professional. Thank you again.
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By BW in Frankfort, April 12, 2012
I’m so grateful that the delivery vehicle wasn’t a semi-truck, (instead a light van) that I can’t think of anything that would improve the service. I received a phone call 30 min. + before delivery. The driver was very helpful and backed his van to the door I indicated. He and I carried the 60″ Sharp Aquos HDTV inside and he assisted in removing enough of the packages to show that the screen and parts were present and undamaged. I did not insist on running the TV while the driver was there as it was cold and the performance of the screen wouldn’t have been up to standard.
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By WL, April 10, 2012
I appreciated that I quickly received an e-mail giving me options as to when the product would be delivered. I also appreciated a call on the day of delivery notifying more precisely when they expected to arrive, and that they arrived toward the beginning of the time range. Timely, accurate communication is essential. That’s what you provided (as well as delivering the product professionally).
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By NU in Los Altos CA, April 10, 2012
My delivery was late but I understand that these things happen. I was notified ahead of time about this and this service is appreciated.
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By Laura Franks, April 9, 2012
Your delivery driver gave excellent service! Thanks , Laura
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By Las Vegas, NV, April 9, 2012
No need to improve. Service is excellent
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By LI from Mannsville, April 9, 2012
Delivery was a week early so I don’t know how you can improve on that!
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By SS, April 6, 2012
Already top notch. Email confirmation and phone confirmation appreciated. Driver called 30 min advance of arrival. Delivery took place 15 minutes BEFORE the agreed time window! Who could ask for better?
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By MT in Bemidji, MN, April 6, 2012
manna dist. services is first rate. the minneapolis moving company was a bit hard to work with. poor english with a heavy accent. delivered item early 11:30 am. but i told them they could deliver to my work. we have a loading dock so easier to unload. worked out ok with me but some one else might have not been ok with the delivery time when they were told it would be much later 4pm to 8pm. all worked out ok with me though. item arrived in perfect shape.
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By Living in Phoenix, AZ, April 5, 2012
Nothing to improve. Excellent service and courteous and professional service deliverers.
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By Perfect Service in Roswell GA, April 5, 2012
The two gentleman (Markus and Houston – I believe) were excellent. They were polite and very concerned that the utmost care be taken not cause any damage to my property. With quality people like these two – I don’t know what else you could do to improve your service.
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By K&DR of Arcadia, WI, March 30, 2012
We had two of the very nicest gentlemen deliver our beds. They were so nice,as well as professional. You are doing your business well with them working for and representing Manna.
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By MN, March 30, 2012
Your delivery employees noticed that the replacement TV shipped to us was severely damaged and recommended I not accept it and took back the damaged TV. This meant we still had a working, but flawed TV. We really appreciated their thorough service look forward to receiving an undamaged replacement TV. Please thank the delivery persons who handled this delivery.
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By EO of Hot Springs Village, AR, March 29, 2012
I’m very happy with your company. It’s hard to improve Excellent. Keep up the good work.
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By Lance Richards, March 22, 2012
well, I got my package at 320 march 22 2012. It really helped that a customer service rep called me with my concern that I stated earlier. It really helped put my mind at ease with the delivery. It came in one piece and works very well. Overall satisfied with the service and delivery!
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By Lance Richards, March 22, 2012
I am extremely nervous about my TV package arriving on time/good condition/if at all after reading all these reviews. I ordered through Amazon and it was scheduled to be delivered march 21 2012 and I received a call stating that my order will be delivered on the 22nd between 12-4 pm. I called customer service today just to make sure that my package will be received on time, she said that it is still on time for today. But after reading many of the reviews on this site I would say its about 50/50 that I will get my order on time or not broken in two. I am upset already that there was not even a tracking number for me to follow through this process. I have two hours within the time frame of the delivery and no phone call yet…I am very nervous that there won’t be one…
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By GB, January 27, 2012
We had a crib delivered. Well, we are still waiting…
Originally my appointment was scheduled for Friday afternoon. I took the afternoon off. Towards the end of the time window I called to see when the delivery would take place, and I was told that there had been “a mix-up” and my delivery was rescheduled for Monday
On Monday, the delivery arrived on time but the product was damaged and I refused the delivery. It’s hard to say whether the crib was damaged in transit or not, but the packaging was damaged which is made me inspect the crib closely before accepted the delivery (thankfully).
Now, 4 days later, I’m still waiting to hear when (another) crib will be delivered.
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By Rachel Grey, January 27, 2012
I loved that Manna was able to send me a text message to remind me about my delivery! We were getting a bathroom vanity. The delivery men called exactly at the end of the scheduled window and arrived half an hour later. I would have preferred them to be on time. However, they were exceptionally friendly, quick and careful with our home. They even took away the cardboard that our vanity came in, after I asked to open up the box to inspect the state of the item. Not having to cut up the box for recycling was a nice touch, and in short it was a great experience despite the late delivery.
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By Martha French, January 3, 2012
It is a shame the consumer does not have a say in the delivery company, nor were we given a look at this site until after the fact. It seems Manna has multiple problems with their delivery process and customer service. My saga:
I ordered a large wine cellar that was to be delivered 12/27/11 between 8-12. No problem there, and the team showed up on time! I showed the driver where the cellar was to be placed and how to approach the area (from the patio into the dining room where the cellar was to be placed). The item is about 70 inches tall, the doorway is standard height, and there is a 2-3 inch lip to clear. The team did not look at any of this and tried to just muscle the item on the dolly over the door jamb, ramming the top of the cellar into the top of the door jamb. There was no ‘apparent’ damage to the cellar. The team finally got it in the house, pushed it into place, and plugged it in. (I later read in the manual that it should not be turned on for at least 24 hours after delivery!) The driver found screws on the floor and handed them to me, saying they were already there, which was not true, as I had just swept and mopped the floor! The driver handed me the delivery receipt to sign, which he had already filled in, including the boxes I was supposed to check off (much like another customer described). After a few hours I rechecked the cellar only to find the temp had climbed since it was plugged in. Furthermore, as I cleaned the styrofoam bits from the inside, more screws fell out! It occured to me I had never seen the packaging, as it had been brought off the truck without it, making me wonder how it was actually shipped (used??). It turns out the contol unit in the cellar is loose (missing screws???), and turns on an off when touched, indicating a possible short. Thank goodness I bought it from Costco, and a replacement is on the way. I have asked Manna to send a different delivery team next time, and I will be more prepared for what to watch for. Such a hassle for what should have been a simple delivery. Now I have a nonoperable wine cellar in the middle of my (small) dining room, waiting for a replacement, while my wine sits at room temp, hopefully not getting ruined! I certainly would not recommend Manna based on my experience and others that I read.
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Linda Meehan Reply:
January 4th, 2012 at 10:44 am
Ms. French:
We do make over 15,000 home deliveries a month. The complaints you see on this site are shown so that we can share the bad stories with the good. We don’t claim to be perfect and we try to correct our mistakes as well as educate our customers.
It is truly unfortunate that the drivers showed some disregard for your home when they delivered the wine cellar. They should not have bumped your door jam.
The reason it was unpacked on the truck is so that you don’t have to experience the mess that would occur in your home if it is unpacked there. Packaging is often quite messy and we seek to keep the mess out of your home as much as possible.
As for the screws I cannot know if bumping the unit on the door, while leaving no injury to the door or the wine cellar, would cause multiple screws to rotate themselves counterclockwise and remove themselves from the cellar and onto the floor…but physics isn’t my strong suit.
I would like to offer you a gift card for your trouble and an apology for the rough handling of your product. Customer Service will be reaching out to you shortly.
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Martha French Reply:
January 4th, 2012 at 12:57 pm
@Linda Meehan,
Ms Meehan,
Thank you for your (tongue-in-cheek!)reply. I really do not need a gift card, as the delivery charge was part of the purchase price and I doubt I will need the services of your company after the wine cellar is exchanged.
As you are obviously the main customer service person for Manna, you undoubtedly know that it does not matter to each consumer how many deliveries you make a year, the only one that matters it is theirs. I am no different from anyone else in that matter.
As to the screws, I doubt hitting the door jamb caused screws to magically unscrew themselves either, although physics was not my subject either! My point about the screws being loose and not seeing the packaging was to point out my fear that the unit was used and previously returned as defective. When the next delivery arrives, I will go to the truck and watch the team unpack the cellar from the packaging, so I can assure myself the unit is new and there is little to no damage to the packaging.
As to the paperwork, I will also make sure that the driver has not filled it out before arrival, and I will not be rushed to finish this time. I apologize if that delays the schedule they are on, but I have no intention of repeating my previous mistakes and going through this again. Again I would like to request a different delivery team on the next run.
Thank you again for your response.
Martha French
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By Richard McIntyre, December 7, 2011
The delivery person was an hour late on delivery. 5 pm.
For some reason, the driver insisted on filling out the delivery questions that were meant for me to fill out and initial. I still filled out the questions about the delivery and initialed where it said to, all the while the driver kept saying “but I need to fill that out!!”
Because I had to take time out of work to be there to sign for the package, Mana needs to pinpoint time of delivery and notify the client with better than a 4 hour window, especially if he is going to be an hour late.
Also drivers need to know that the questions upon delivery are for the client to fill out not the driver.
Any returns would have been voided if I did not inspect the package and initial where it said to.
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Linda Meehan Reply:
December 7th, 2011 at 1:11 pm
Hi Richard: I do apologize for our driver being late and detaining you. Thank you for letting us know that he was not at all clear on his role in the survey questions on the delivery receipt. You are clearly the person who is intended to respond, not the driver, and we will communicate that information to him.
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By ms joy, November 29, 2011
Ok here’s the update. Tv finally came but not in 8-12 time frame. The delivery guy was polite and helpful. In order to have peace of mind I called many times to check on status of delivery. I spoke to about four people and after voicing my concerns on here I recieved an email from manna explaining that they would look into my situation. I still believe that manna needs to work on their customer service skills.
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By H in Massillon, OH, November 28, 2011
Delivery gentlemen were very fast and efficient, and extremely polite.
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By BE from Lauderdale by the Sea, FL, November 28, 2011
The whole process went flawlessly.
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By ms joy, November 28, 2011
I ordered a 55″ tv from vizio and the email said that manna woul deliver it. I’ve been tracking the tv from day 1 on mannas website. The tv was to arrive mon nov 28th 8-12. I called manna at 12:30pm to see what happened and the rep said the tv just arrived in philly so they would have to reschedule the delivery. When I explained that I had been tracking the shipment and their website stated that the shipment had arrived at 1:59am at PHL terminal and at 7:32am the site stated that the shipment was available to be picked up by the delivery company at the destination city. She was very quiet then said that she didnt know why it says that because the delivery service said that it was not there when they picked up the rest of the shipments. That really seems hard for me to believe but I rescheduled for the next day any way. After reading most of these reveiws I am very concerned that I may never get my tv. I will update my experience tommoro
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By Keith Magnussen, November 14, 2011
This has to the best delivery I had ever got they came fast they were in/out like lightning and I love how proffesional they were. It was 100% better than others like DB Schinker they suck and lost my 70″ sony Tv not once but twice. So Once again Manna Thank You.
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By Jason, October 19, 2011
@Jason, Just wanted to get on here and post, that Manna Really fixed this mistake. They brought me a New TV and had it shipped 2nd day, and gave me a little bit to reimburse me.
Every company makes mistakes, no matter how big or small. What seperates the good from the bad, is how that company handles those mistakes. Manna has my vote and business. Thanks
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By Jason, October 13, 2011
So, my post was up for about a day. Up at the top it says the “posts” are unedited. So why did mine get deleted??? Hello?? Lets see if this one gets deleted, and to tell my story again, in short –
“I ordered a TV. It came. It was the wrong TV. Not only was it the wrong TV, it had the wrong tracking number on it. Come to find out, this tv had been sitting in their warehouse for like 2 months. They have no idea where my TV is. Horrible Service.”
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By Jason, October 12, 2011
Horrible, Horrible service. I thought everything was going to be great. TV was hear in about 4-5 business days from East coast to West coast. Then it was all downhill from there. As soon as they pulled the box out of the delivery truck, I noticed it was a different brand of TV. Open the box just to verify they didn’t send it in a different box, sure enough, wrong tv. Get looking at the box, and it is the WRONG tracking number. The agents just said this is what they received from manna. Well, didn’t they think to double check the tracking numbers before bringing it???? Then come to find out, the tv they brough is a tv that had been sitting in their warehouse in California for 2 months that someone else had refused. Where the heck is my TV???? Completely Horrible, absolutely the worst experience I have ever had with a delivery company.
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By Jeanette Williams, September 28, 2011
Manna Distribution did a fantastic job. They kept in constant touch with me through e-mail and their tracking info on their website is fantastic. They let me pick the delivery day that was available and they called me before arrival and did arrive when they said they would. The two deliver men were fantastic (i wish i had written down their names). They went above and beyond to make sure my delivey went well with no damage to the refrigerator or house. I would definitely use Manna Distribution again and would recommend it to everyone.
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By AS, September 19, 2011
I was shocked and appalled at the poor quality of this delivery. The delivery men were hours late despite the fact that I had called on the day of delivery and was assured they were running on time. The delivery personnel initially tried to unload the wrong product even after I told them I had ordered a washer, not a piece of exercise equipment. The delivery personnel also arrived without proper equipment. They had no functional moving dolly, and ended up SLIDING my washer on its side down cement stairs, causing it be scratched on all sides. They also slid it over my basement floor rather than lifting it, scuffing the floor. I cannot imaging a more unprofessional delivery unless they had thrown it off the truck while driving away.
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Linda Meehan Reply:
September 20th, 2011 at 8:18 am
So were we. Shocked and appalled, that is. This agent is no longer performing deliveries for us and has been replaced by a delivery agent who specializes in this type of delivery. Operations tells me that we refunded your shipping charges on this order, and that a replacement appliance has already been delivered to your home. I’m sorry for your trouble.
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By Pat, September 7, 2011
The delivery was well after the four hour window promised. What’s worse, the delivery personnel left the trash from the delivery throughout our condo building and scattered across our parking lot. We paid extra to have the trash from the delivery removed, so this was especially disappointing. They took advantage of the fact that my wife (the one accepting the delivery) was with a baby and thus unable to monitor whether they did their job. Sick, sick people working for this company. Will never use again.
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Linda Meehan Reply:
September 7th, 2011 at 1:46 pm
I am looking into this and having Operations contact the local agent as well. It is never acceptable to provide late, sloppy service. Thank you for bringing it to our attention.
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By Dan Drago, August 29, 2011
I have to admit,my wine-chiller shipped from California arrived here in perfect condition and as scheduled time-wise.The only problem was the way this delivery policy is being advertised: “white-glove” and “treshhold” should mean just that.Your delivery person refused to take this heavy item to its place in my wine cellar and preffered to just take it back instead…that was until I told him there is a tip for him if he does it!Truthfully,I do not recal any home delivery we ever received when I did not tip the handlers generously.There was no need for extortion to get it…In fact may not have been the man’s fault,I would say that your advertised policy was not explicit enough for him or the customer to understand the choices.If I knew that this well over 100lb item is going to be left at the entrance door and I have to bring it down (or up) the few steps leading to my cellar (or my kitchen – the house is a split-level and it would have been the same thing)probably I would have contracted with some other carrier from the start.After the fact,I called your Customer Service (probably have spoken to Linda)and she confirm the merchandise was supposed to be delivered no further than my front-door-hallway.I suggest you should actually make it perfectly clear what “treshold” means in your terminology and you should offer (at additional cost) the option of bringing heavy merchandise to where the customer needs it,if is still to maintain your “white-glove” status.
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Linda Meehan Reply:
September 20th, 2011 at 8:41 am
Hi Dan: Well, I wish you had contacted me, but honestly, I would have had to tell you the same thing. I just looked up your shipment details and it clearly says that the shipping service level was a Threshold Plus delivery, which means that we agree to place your product inside the door. I also just went to your seller’s website to see if he is perhaps advertising our services inappropriately. I can’t find any evidence of that, however. So I’m a little confused about where you saw “White Glove” service on this order. We DO offer white glove delivery, but it is a higher priced delivery, and includes a flight of stairs, exact placement, and debris removal. Our website states that we specialize in White Glove delivery, but that’s not the only service we offer.
We also do not allow our drivers to solicit for or accept tips whatsoever. I agree with you that any driver who stands around waiting for payment before he completes his task is extorting money from you and needs to be reported to me or to customer service asap.
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By Dave R., August 20, 2011
The product arrived a day later than I had planned (and paid for). But, I would say that the proactive notifications (up until the delay) of the progress of the delivery was impressive. That said, once I notified Manna of the missed delivery time, their investigation discovered serious issues, but out of their control (airport issues). In the end, the product arrived almost 24 hours late, but I was able to speak with a supervisor who went out of her way to make things right – she was great.
In addition, every person with whom I spoke was incredibly friendly and responsive – I was incredibly impressed.
So, Manna is a top-notch company in my opinion.
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By Deepesh Patel, August 12, 2011
Excellent communication & service from New Jersey to California
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By Chris Blomster, July 26, 2011
I also had a horrible experience with Manna. They could only deliver the product on Thursdays in the afternoon. So I decided to just pick the product up on my own. It is about an 1:20 min drive, so I made sure I had everything taken care of that I needed to before picking up the item. I had to get the company I made the purchase from to get a hold of Manna and approve that. After that I made a few more phone calls to see where I needed to go and verify that the item would be available for pickup. I was told to the address of the warehouse and that I could pick it up anytime before 5pm. I even read the address back, but somehow the lady gave me the wrong address, so that was fun finding the right place and another phone call. Then when I get to the warehouse, the guy at the front has no idea what I am talking about. So another phone call to get the rest of it all straight. Finally get a hold of the other company that Manna goes through for delivery of the item, they don’t know anything about it either. Just keeps getting better. After all that, that person advises me the product isn’t even in yet. Says it won’t arrive until tomorrow. How nice since I was already told I could pick it up today. Another call to Manna, tell them the situation and they could care less. They just don’t know who would have told me it was available to pick up today. Don’t mind the $50 in gas to get there to pick it up. Plus they don’t even make an attempt to make it right. Great customer service, mess everything up and zero attempt to do anything for the customer. Also, if you have to talk to a Brittany, might as well hang up and try back to get someone else. Lots of attitude with no help. So after all that we will see if the item gets delivered. Great experience so far, just so happy with the way they try to make things right for their mistakes! Looking through the reviews seems the same things are happening and all they have to say is we will look into it so it doesn’t happen again. But thats all that it seems to be, just hot air! Good luck in getting them to do anything to fix or compensate for their mistakes!
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Linda Meehan Reply:
July 28th, 2011 at 7:01 am
Hello Chris: Ouch. When things go badly, they go very badly sometimes, and even if you don’t believe me, I do apologize for the complete mix-up. We are a business, but we are human beings too, and we recognize when we have failed. Believe me, no one around here wants to fail. I have checked with Customer Service this morning for a complete explanation and their resolution. If they have not already contacted you, they will do so today if you are available. It is true that we only deliver one day a week to your area and that is due to the low volume of large size orders moving there from major distribution centers. We do this to keep the cost of your delivery to its minimum.
That said, there is no way for me to explain the bad attitude of a CSR. She will have her chance to tell her side of the story and her supervisor will discuss the situation with her to remind her that she is in the service industry. There is simply no excuse for apathy or rudeness.
It troubles me that you state we do not “make it right” when we fail. We do offer compensation to our customers over failures, and it is very often after the fact because that is when we typically find out about failures. In your case, the CSR should have offered to cover your cost of gas on the spot, but she failed there too. If you base your belief on the lack of customers coming back to this blog to say that they have been compensated, well, that’s human nature.
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By JRS in Shipman, IL, July 25, 2011
i appreciated the call telling me the delivery would be late.
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By Customer from Goodyear, AZ, July 25, 2011
I can’t think of anything that the men could have done that they did not do. They were polite, very helpful and cleaned up and took all the packaging away for me. Great Service! Andrea J
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By H from Raleigh, NC, July 25, 2011
GREAT GUY..HE STAYED TILL THE COMPANY I BOUGHT IT FROM HAD A SOLUTION FOR NOT SHIPPING THE REMOTE. HE ALSO, PROGRAMED IT FOR MY CABLE CHANNELS AND HELPED ME MOVE THE OLD TV INTO MY BEDROOM. GREAT DELIVERY. I WOULD RECOMMEND THEM TO ANYONE.
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By Mark Nelson, July 15, 2011
The scheduling and notification of the delivery were great. I was told the delivery would be between 12 and 4. The driver called at 10 minutes til 4 and said they would be there in 30 minutes. They showed at 4:30. Both guys were pretty dirt and I cringed when they unpacked our new bed. The dirt from their shirts was now on my mattress. When they unpacked the Reverie adjustable bed frames the boxes looked like they had been run over by the truck. They were crushed and had holes in them. It was no surprise to find the beds were broken. The delivery guys did there best to fix the beds and were very nice about it. I called the company I ordered the beds from and they said they would get the beds replaced. Obviously the beds were damaged in transport. I’m not sure how a company that specializes in transport could do such a bad job of it.
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Linda Meehan Reply:
July 15th, 2011 at 6:44 am
Hello Mark: It’s a shame that your new bed was damaged and, of course, we take full responsibility. Your new bed should be released to us shortly and your comments regarding the appearance of the drivers is being sent on to the Procurement team for communication with their supervisors. It isn’t really a surprise that their shirts were dirty since the delivery took place late in the day and at the end of their route. Delivery is hard, physical work, but that’s no excuse. While we take the responsibility for the final condition of your product, please understand that many products travel hundreds or thousands of miles on many forms of vehicles, through many different warehouses, by many different carriers and handlers, and yes, the packaging does get pretty beat up. It’s there to protect the product inside. Unfortunately, that didn’t happen this time. Hopefully we’ll get it right next time.
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By ESH in Fredricksburg, VA, July 13, 2011
I appreciate the way your company kept me informed about my delivery. You have great customer service.
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By PB in Prophetstown, IL, July 13, 2011
Good experience. The delivery staff were very efficient, careful, and friendly.
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By YM of Mercer Island, WA, July 13, 2011
Great communciation throught the entire process. The only way it could have been better is if I had recieved a call that morning letting about when to expect the afternoon delivery, but bleive me i’m very happy with the overall service.
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By Kathy Allred, July 12, 2011
The driver stated that he came to the house during the scheduled delivery time when he did not. He may have called unsuccessfully, but I had advised during the coordination that I would not have a phone. I took off work on the day of delivery, and was at home the entire day. I have two dogs that would have gone crazy had anyone approached the door. No-one rang the doorbell. When I asked the customer service rep to ask the driver to describe the house due to its unique features (the day after the scheduled delivery date), the rep put me on hold then came back and said the driver was on vacation. Vacation? Seriously? When the 58 inch TV was delivered, it was by one man in the back of a rickety old truck. Never again.
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Linda Meehan Reply:
July 13th, 2011 at 6:41 am
Hi Kathy: I’m sorry for your poor experience. I just read all the notes in our system regarding your delivery and see that the driver recorded notes that he stopped at your house at 12:08 p.m. and again at 1:25 p.m. He also called in and we tried to call you as well. I am asking for a further explanation from customer service regarding your requesting us not to call you, where that was recorded, and how it was handled by the delivery agent. And I know it sounds cheesy but the driver truly is out on vacation. I trust that your TV did, finally, arrive safe and sound.
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By CC from Rockville, MD, July 9, 2011
I was astonished at the quick delivery, because I did not pay extra for expedited delivery. Efficient and informative email scheduluing process worked well. In addition, the driver called 20 minutes out to confirm their arrival time, very courteous and pleasant. Great job on everything!!!
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By RH in Port Charoltte, FL, July 9, 2011
I ordered three heavy speakers – one shipped via UPS, two by you. The UPS one was about half the weight of the other two, yet the box arrived in much worse condition. Corners smashed in, rips and tears in the cardboard, tape barely holding it all together. The speakers you delivered arrived in damn near pristine condition. Some minor (and expected) warehousing scuffs on the box, but no dented corners, no tears, nothing. Clearly you didn’t play box soccer with my speakers like UPS did. If I have the opportunity to use you to ship something heavy in the future, I won’t hesitate.
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By KD in LAKE PANASOFFKEE, FL, July 8, 2011
I have been thoroughly impressed with both your company and the delivery company. It was a pleasure to call and talk to a real person who speaks fluent ENGLISH!! I have told several people about your company and hope they will consider doing business with you. Thank you for a job well done.
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By FP, Palmdale, CA, July 8, 2011
I did not know how long it was going to take for the shipping and delivery. I got to say it was faster than I expected plus the free shipping is the reason I ordered from this company. I give the service five stars.
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By KD - Chicago, IL, July 1, 2011
i really liked being able to schedule on the internet. i akso had to reschedule with a phone call and that was smooth too. thanks great job!
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By FF from Salt Lake City, UT, July 1, 2011
I love Vizio! I currently have 2 televisions which are both Vizio products and we are planning on getting a 3rd Vizio television. Great service and promptness. Thank you Vizio. You have a long-term customer.
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By AG in Fenton, MI, July 1, 2011
I would like you to conduct ALL my large item deliveries because of the quality of the deliverying team. … the shipment was outside of the delivery window. Within the time of delivery, the team leader gave me a call, indicated he was running a bit late and he’d be there about 12:15. He was apologetic about the delay and arived as he said he would. This team should please the most fussy of customer. Thank you all! AG
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By Larry Spragins, June 28, 2011
We had a three sectional couch and a 2 seater chair delivered by you guys recently. Delivery was on time, but only one delivery person was sent. For a three sectional couch and oversized chair? The driver asked my wife and son to help get the furniture in my home. Once the shipping covering was removed my wife found several tears in the fabric of several pieces. Obviously the damage was caused by shipping. This was noted on the form but the driver stated he couldn’t take the furniture back and a complaint would have to be made through the company we made the purchase. My wife called Manna just after he left and was told the driver should take the furniture back as it was damaged. A representative from your company called back within a few minutes and explained that the driver was refusing to re-load the furniture and take it back. I’m now working with customer service through the company I made the purchase. They are working to send someone out to make the repairs in my home and have filed a claim against Manna. Overall a very poor experience with your company.
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Linda Meehan Reply:
June 29th, 2011 at 7:15 am
Hi Larry: This one gives me heart burn. I can only apologize for our failure to send enough manpower to complete the task. That was mistake #1. It looks as though there was some damage at some point along the way, so even if we had sent the National Guard, this would have had the same net result, but it could have been handled in a much more appropriate manner. Yes, products do get damaged along the way, and you were absolutely right to file a claim. I will follow up with Customer Service to make sure that your next delivery is more representative of the work we try to do.
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By RAL in Parkersburg, WV, June 25, 2011
I have had Manna deliver two times and have been very satisfied both times.
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By JN of Vestal, NY, June 25, 2011
delivery guy called and came earlier than scheduled, which was great. he was very helpful and patient waiting for me to inspect oven before signing off on delivery. very good service. thanks
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By JK in Highland, IL, June 25, 2011
as far as the delivery went everything was fine or better than i expected. it was pouring down rain and the driver did all that could be expected of him. very nice person. thank you.
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By RW of Ipswich, MA, June 21, 2011
Although the delivery was 45 min late the driver called to say that he was in Boston traffic and would be 45 -60 min late. No problem at all. Excellent experience.
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By RAM in Spring Branch, TX, June 21, 2011
Absolutely superb service all around. It was a great shipping and handling experience, and we enjoyed doing business with you. Keep up the excellent work!!
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By SB in Bristol. CT, June 21, 2011
You guys do an absolutely fine job. No changes suggested.
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By Pierre Hacopian, June 21, 2011
Manna’s “white glove” service was white trash at best.
I was originally told delivery of my refrigerator would be scheduled for 6/14 between the hours of 12-4pm. I took half a day off of work on 6/14 to receive the item. It never arrived.
I called Manna to find out why the item had not been delivered, and I was told there had been a change in schedule. No one notified me. I wasted half day for nothing.
Delivery was then rescheduled for 6/16 between the hours of 12-4pm. Again I took another half a day off of work to accept delivery. Nothing arrived. This time I received a call around 5pm, advising me the truck had been detained at one of the tunnel crossings. Delivery was again rescheduled for Friday 6/17 before 9am, so I wouldn’t have to take more time off from work.
Well the fridge finally arrived on Friday 6/17 at 10:30am. Late again as usual. The fridge brought in and located appropriately, but the deliverymen refused to take the packaging with them. I told them that “white glove” service includes the removal of all dunnage, but they refused to take it.
On Monday 6/20 I called Manna to complain about the non-removal of dunnage. I was promised removal first thing in the morning today, 6/21. Well it is 11am now, and no one has come by. I just called to find out the status of my dunnage removal, and I was told someone would be by between 12-3pm.
This company is a failure in all respects. They are irresponsible, inconsiderate, and irreverant in every way. They should be avoided at all costs.
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Linda Meehan Reply:
June 21st, 2011 at 10:00 am
Hello Pierre: I’m not sure who is angrier — you or me. We were completely asleep at the switch on this one and you deserve the monetary compensation our system notes indicate you received from us. But you should have gotten an offer to deliver the product at your convenience rather than making you take additional time off. Leaving the dunnage on your lawn is not adding to anyone’s comfort here, including mine. This is clearly unacceptable and someone’s head is in jeopardy, trust me.
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By Charlene Gera, June 20, 2011
1) Instead of professional or white glove service, this delivery was more of a Laurel & Hardy show. Our appliances were not tied down in the trailer as instructed – other empty boxes apparently were used to stabilize our appliances – hence the dents in the boxes and in refrigerator.
2) My husband had to instruct them how to bring in the appliances as they scratched our newly painted wall (which he had to repaint) and remove minor scratches on our new wooden floor.
3) While unpacking the appliances outside, they threw the box packaging next to their truck and broke our small garden flag pole plus left pieces of boxes & Styrofoam all over the place.
4) The microwave box was placed in the family room until the bigger pieces were unpacked and placed but needless to say, the drivers and my husband forgot about it. There were small dents on the corners and when my husband opened the box, the back upper left hand corner was dented. Although we could not make a claim due to my husband not opening while they were there, it was obviously damaged during shipping. Fortunately, my husband was able to remove most of the dents and was able to install without incident.
Needless to say, my husband and I had quite a bit of work to do after they had left plus additional painting. This service was not at all what I expected and will never consider again for future purchases.
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Linda Meehan Reply:
June 20th, 2011 at 3:25 pm
Hi Charlene: I apologize for the poor quality service and I see in our system notes that you are filing a claim for damage on the refrigerator, which is an appropriate action. We will be happy to cover the cost of any scratches or marks left on your floor and walls. All appliances travel hundreds, sometimes thousands of miles from the manufacturer, and the boxes can and do get dented or dirty at any point in the supply chain. This doesn’t mean that the appliances themselves are damaged, and you are right to inspect everything before you accept delivery. We will also replace your garden flag pole as well. I have requested that Customer Service contact you.
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By fh, June 20, 2011
seems like my “white glove” delivery for a 50″ hdtv in NYC was outsourced to someone else. 2 delivery people tried to leave without setting the tv up. I said I had paid for white glove service and they said no one told them. I ended up lending them a screwdriver (!) and it was quite clear they had no idea what they were doing. Very disappointing after initially good service via emails and sms alerts.
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Linda Meehan Reply:
June 20th, 2011 at 7:23 am
Dear FH: Yes, you did pay for white glove service and it is disappointing that our agent did not deliver white glove service. The delivery receipt clearly says “White Glove” and provides instructions to the drivers. Thank you for letting us know, so that we can follow up with that supplier and do some remedial training.
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By Janet Taylor-Layton, June 13, 2011
@Linda Meehan, Over the Memorial Day holiday, I had TWO messages from the company. Since I did not take more time at my full-time job to deal with this, or put aside all of my holiday entertaining plans and drop everything to call right back, the case has been closed. I am still angry and extremely put out even 2 weeks after the incident.
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Linda Meehan Reply:
June 14th, 2011 at 9:28 am
Hi Janet: I’m sorry for your trouble. A check of our system notes shows that we tried to contact you numerous times, ultimately leaving those 2 voice messages. When we do not hear back from a customer, we can do very little to make it right and in this case, assumed the case was closed. Would you still like to hear from us?
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By Ashley K., June 7, 2011
I live in the Philly area, bought a coffee table online shipped from the west, and with free shipping the store picked Manna’s threshold delivery. I was really impressed! I’ve never had such great communication – automated calls to schedule, then a rep. from the Philly office called a few times to follow up. The drivers called before arriving as promised within their delivery time, and they were also extremely helpful and communicative. I had a washer and dryer delivered by Best Buy a few months back (don’t know what company they picked) and that was a horrendously awful experience. This was night and day. Thank you Manna for making it so pleasant!
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Linda Meehan Reply:
June 7th, 2011 at 3:16 pm
Thanks Ashley. We appreciate the feedback.
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By Dee H., June 3, 2011
I do not have any suggestions for improvement. Your service was impeccable from beginning through delivery. I would recommend using Manna Distribution Services to anyone.
Thank you again!
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By DR of Redmond, WA, June 2, 2011
One of the best delivery people I have ever worked with. Excellent use of technology–tracking follow-up, etc. Truly 5 star!
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By RQ in Lanai City, HI, June 2, 2011
We live on the smallest inhabited Hawaiian Island, and we were just happy that you had a through agreement with Lanai Trucking!
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By William Wilson, May 29, 2011
I paid for a “in-home delivery” by two men. I got one man who normally delivers pharmacuticals. No lift gate on the truck. He was late. I had to help him set the range down out of the high truck. I had just had hip-replacement. Did not go good!!
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Linda Meehan Reply:
June 1st, 2011 at 9:43 am
Hi William. I’m sorry for the poor showing, and the details really perplex me. What you purchased was our Threshold Plus service, which includes one driver. That said, however, the weight of this item (248 lb.) should have prompted our delivery agent to send two AND a truck with a lift gate as well. There is no excuse for having any customer help with a delivery and we have taken pains to reiterate with all our agents and drivers that under no circumstances should that ask a customer to lend a hand. Had I just had hip replacement, I’d have told the driver to go fly a kite.
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By Janet Taylor-Layton, May 27, 2011
This had to be the absolute worst delivery experience I have ever had.
My email confirmation said that delivery was to be between noon and 4pm.
I got a phone message after 4pm the day before delivery telling me it would be between 1pm and 5pm.
At about 3:45pm on delivery day, we called to get an update on time. We were told that the driver should be there in 30-40 minutes.
At 4:30 we called again, and were told that no one could reach the drivers. We were to get a call back as soon as they were reached – NO PHONE CALL!
At 4:45 we called again. At that point we were told they should be there in about 15-20 minutes. Amanda was supposed to call me back in 15 minutes the check on that – NO PHONE CALL!
At 5:15 another call was placed. Jeremy left me on hold for 15 MINUTES!!!!! At that point the drivers had finally arrived. The conversation with Jeremy went downhill from there. He really did not offer any explanation, or make me feel that he was even sorry about the lack of communication and the inconvenience.
I had people at my house waiting for this delivery for almost 2 hours. The delivery finally arrived at 5:45. By the time they got the truck unloaded it was WELL after 6:00pm. We then had to uncrate everything to make sure there was no damage. By the time we finished, and my contractors were able to leave it was almost 8:00pm.
We had to make 4 phone calls to check on delivery. No one EVER called us back as promised. No one ever called to let us know there was a problem. I have still to hear from anyone (other than the drivers) an apology for this fiasco. All I was told by Jeremy in “customer service” was that it would be addressed with your agent. BIG DEAL! I had to pay contractors for their time to sit on their hands waiting, and all I get is “we are addressing it”.
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Stephanie Tullos Reply:
June 3rd, 2011 at 7:47 am
My delivery was scheduled on May 27, from 8-12. I took off work to be there for the delivery. I even called the day before to confirm the time. To make a very long story short. . . . My furniture did not arrive until 8:00 PM!!!!! I called Manna several times during the day and spoke to Amanda. She was very nice and courteous, but of course she was only relaying the messages between the drivers and myself. It is very upsetting to take the day off work and spend the whole day waiting on your furniture to arrive.
Once the furniture arrived everything went smoothly. Also, they did upgrade me to “white glove service” since I had to wait so long so that was nice.
However, the scheduled delivery time was “a joke.”
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Linda Meehan Reply:
June 6th, 2011 at 9:23 am
Hi Stephanie: Yes, we dug into the notes on your shipment and I completely understand why you are not happy with our scheduling system. Seems the piece was never put on the truck at the delivery agent’s dock that morning, and that is completely unacceptable. I apologize for your delay, and am glad that we were at least able to give you enough free time in your day to make your appointment and upgrade this to a white glove service. There is just excuse for the driver not informing us that he did not have this piece loaded in the first place. Please accept my apology.
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Linda Meehan Reply:
June 1st, 2011 at 9:44 am
Hi Janet: We have been researching this episode and have been trying to reach out to you for several days. Perhaps we don’t have the correct number because Customer Service tells me they have left a number of messages for you to try to make this right. Please call us back.
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By DKL in Toano, VA, May 24, 2011
The delivery was textbook; the 2 delivery men were professional and very helpful in assisting me remove the top to the box that the HDTV was in. The delivery took place during the schedule window–I couldn’t have asked for a more successful delivery. Thank you.
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By BP from Spooner, WI, May 24, 2011
Your delivery men did an excellent job, were polite, professional and very helpful.
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By DM in Richmond Heights, OH, May 24, 2011
We really appreciated the short delivery window that was given. most of our other delivery or pickup experiences have had a 8 hr window which can be very inconvenient.
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By N from Fergus Falls, MN, May 24, 2011
Very professional! They called minutes before arrival to let me know they would be arriving at my house. Very courteous
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By LLL, May 19, 2011
The only delivery times available are Tuesday and Wednesday 8-12. This requires me to take 4 hours off work. Now I have to spend my VACATION time sitting and waiting for a delivery I PAID for. I would expect a FULL TIME delivery company to have more options on delivery times and days, but then again, they may be only a part time delivery company.
The delivery was 30 minutes late, but the driver did call and let me know ahead of time.
The delivery driver put the box where asked, but upside down according to the large red markings on the box.
I could not afford to take off work that day due to the massive tornados that have hit our area, and I work for the power company trying to get people back their electricity. So I asked my 21 year old son to spend his day off at my home to receive the delivery. He does not have any experience with a delivery of this type, and did not realize he should open the box prior to signing for it. The box had 2 puncture holes in it, and he thought it was okay. I will commend the driver on ensuring that the holes were noted on the delivery paperwork. When I opened the box all of the glass shelves for the curio cabinet had been broken.
I contacted Manna, and they were very polite and concerned about the damage. The company I bought it from, Mercantila, and Manna both have said they will get it picked up and replaced. I will let you know when that happens.
My main complaint is the VERY limited delivery days and hours the company allows me to choose from. It will be very hard for me to set the delivery up, and get time off from work. Because I will be present for this delivery. Of course there is also the fact that I should already have my curio cabinet sitting in my living room, instead I have no idea when to expect to see it.
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Linda Meehan Reply:
May 20th, 2011 at 6:06 am
Dear LLL: I assure you that we are a full time delivery company, delivering thousands of large scale products throughout the US every day. I do apologize for the driver being late as well as for the damage to your product. The number one complaint we receive is that 4 hour delivery window, and we fully understand that it is an inconvenience, which is why we instruct our drivers to call before arrival. Because we deliver many products along the route to your house, as well as on the route after your house, we seek the most advantageous and cost efficient means of making those deliveries. The lowered cost of that model gets passed on to you. We are happy to arrange a special delivery for any customer, but the cost, of course, is significantly higher because we must then dispatch a truck and driver to make that one delivery.
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By TONY, May 17, 2011
My delivery on a 50 inch 3d Tv was 5 hours late! Then when I finally got it it was smashed to bits! The 3 different customer service people I talked to all questioned me like I was at fault. Now they want me to miss another day of work to reschedule at a time convenient for them after it was their mess up! Not good at all. I will rewrite a new comment after my delivery of the new TV. Also the driver gave 5 different excuses 5 different phone calls for where he was at!, the TV 50 inch! was shoved twisted in the back of a beat up minivan! He ran out the door trying to avoid the damage being seen, and reported on his paper work a false delivery time! UUGGHHH!!!! Hope the new TV is a different story I’ll let ya know…
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Linda Meehan Reply:
May 18th, 2011 at 7:48 am
I am very sorry for messing up your day and delivering a broken TV. I understand that Customer Service is calling you now to schedule a time at your convenience to deliver a new TV.
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By Joe Timmins, May 10, 2011
We were a bit apprehensive about buying a 46″ flat screen TV online, but the set arrived in great shape, no dents or damage to the box. Great job!
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By Robert Nelson, May 3, 2011
I have received six TVs delivered by Manna since 2007. The first four were perfect. The last two deliveries since 3/23/11 were damaged.
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Linda Meehan Reply:
May 3rd, 2011 at 1:55 pm
Hi Robert: I’ve just looked in our system and noted that a claim is being filed on your latest shipment. My apologies for the damage and we’ll work for a quick disposition of the issue for you.
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By Talmadge, April 30, 2011
Time was of the essence concerning this purchase and delivery. My In-Laws were planning to pay us a two week long visit and we had no furniture in our new living room. The price was right for the pieces that we wanted. We searched local retailers and on the internet. Living In Comfort and Manna Distributors were able to provide the pieces that we wanted two weeks earlier than any of the local retailers that we visited. The delivery was scheduled in time and when the pieces arrived they were flawless. The delivery guys were friendly, polite and courteous. I was given a delivery window of between Noon and 4pm, the delivery driver called at 2:15 to say he would meet me at the front gate, as I had requested, in 30 minutes. The delivery and set up process was completed by 3:15 to our very rural home. I couldn’t have paid extra anywhere for better service than what I have received from Living In Comfort and Manna Distributors. Also as an unexpected bonus I discovered that the furniture was manufactured and assembled in The United States, that is a real plus in this household. I used this site for our purchase on recommendation from my accountant and will recommend to others.
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By KH in Tucumcari, NM, April 29, 2011
Do not know how to proceed to get a vegetable bin that was cracked replaced. The drivers found it and had us note the fact. Very nice and helpful guys!
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By MS in Soap Lake, WA, April 29, 2011
Even though I marked no on the scheduled delivery time please don’t take it as a negative. Delivery was made three days sooner than originally scheduled. Since this delivery was for a replacement large screen TV the earlier date was appreciated.
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By GN in Gulf Breeze, FL, April 26, 2011
My delivery experience was excellent. Your employees were courteous and professional. They should be commended.
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By JR - Chicago, IL, April 26, 2011
my package was delivered right on time in excellent condition. the delivery men were very professional and courteous. thank you for your efforts.
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By MJ from San Antonio, TX, April 26, 2011
Product was scheduled for deliver between noon and 4pm. A few minutes before 4pm I received a call telling me they were running late, but would be there by 6pm. Delivery was made at 5:15pm. Customer very satisfied!!
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By AM in Utica, NY, April 26, 2011
Really nice driver! Polite & professional. Please extend my thanks to him.
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By NJW, April 20, 2011
I was very pleased with my delivery. The delivery men were very informative and professional. They even gave me time to vacuum before they set up the bed.
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By CH from Boston, MA, April 18, 2011
My TV was delivered at the end of my delivery window (12->5pm, it came right about 5PM.) It would have been nice to receive a phone call earlier that would give me a heads up on the time – they did call 30 minutes prior, but it would have been nice to get an estimated call earlier. Apart from that – everything was fine!
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By RM in Gruver, TX, April 18, 2011
My product sat in the warehouse for a week in Lubbock before it could be delivered because of our rural loation, but I was very pleased with the delivery. Scheduled for Fri between 12 and 4 and he arrived at 12:30 and even gave me a 5 minute warning that he was coming. Very nice!!
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By RJ in Tacoma, WA, April 18, 2011
The delivery went great. The costomer service was frienly and proffesional. They were very communicative about delivery and on time in the delivery. I was very surprised that the delivery driver called prior to delivery. Other companies say they will call 30 minutes prior to delivery but don’t. The delivery personnel were helpful in unpacking the item so I could inspect it.
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By Stephanie, April 14, 2011
I first bought my Vizio Tv in December of 2010 then something went wrong with it and we had a tech come out to our house and try and fix the problem. The tech was sent a part that was already broken. So we were left with a broken tv still. We were told to call customer service for further information on what to do. I called and they said that they would swap out our tv for the same excat tv but it would be recertified. I was fine with that. I scheduled a time with them to deliver the tv from 9-1 on Wednesday the 13 and they told me that 30 mins before they deliver they are supposed to call and let me know they are on their way. Ten minutes to one comes along and I still have no phone call so I call the company to see whats going on and they can not even get a hold of the driver and had no answer to why my tv was not there by 1. 2 O’Clock comes around and the tv still isnt here. So I call the company again and talked to a different person this time. He got a hold of the driver and the driver said he is running behind and will still be an hour to an hour and a half out. I told them to please make sure that the driver calls and lets me know he is on his way because I already waited around allday for him and I have errands to run. The guy promised me he would make sure the driver would call like he should. Well around 415 the drivers FINALLY show up!! And of course they NEVER called either!!!! I am completely unhappy about everything that happened yesterday and how late they were. I will NEVER use this company again and will never suggest them to my friends either. If your gonna tell someone that your gonna be at their house between 9-1 then be there between then not at 415
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By Lee, April 12, 2011
COMMUNICATION! COMMUNICATION! COMMUNICATION! Very very poor communication. If you have $1000′s of your hard earned money floating around the country somewhere and nobody seems to know or particularly care where it is, that is a big problem. It was like dealing with Keystone Cops. I’d call looking for my TV and would get put on hold and then mysteriously disconnected. Very frustrating and scary. My order was coming from NYC and according to movies and television things fall off of trucks a lot “wink wink”. Eventually my fragile 65″ Plasma TV arrived a week late after the NCAA Tourney party I planned around it and it looked like it had been dragged around a basketball court for a week. And of course surprise surprise there was a nice crack in the screen that ran from side to side. I don’t know if it was the ONE guy they had deliver my giant TV in the non-descript kidnappers van or where it had been languishing for a week, but it looked pretty apparent it was jacked even before we took it out of the box to inspect. I will never use this company again and warn anyone who does. Pay extra for UPS or FedEx Freight.
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By DS in Maricopa, AZ, April 12, 2011
I will gladly buy from you again!
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By JW of San Francisco, CA, April 12, 2011
I have nothing but good things to say about this delivery. Delivery person was professional, courteous and very helpful. Would recommend to family and friends.
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By DG from Napa, CA, April 12, 2011
We had a great experience with the quality and efficiency of the delivery company that brought our new TV. They were definitely a CLASS ACT!
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By JS , in Juno Beach, FL, April 12, 2011
We were able to track our dishwasher on a daily basis from it’s source (Brooklyn NY) to our home. The delivery personnel were excellent, and allowed us the time needed to check the packaging and the diswasher itself for condition and contents. They also took away the packaging which was a nice touch since they were not obligated to do so. Overall the Manna Distribution delivery was excellent.
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By JRM of Houston, TX, April 8, 2011
I don’t know how you could make this delivery any better, we were really surprised by how good it was! We get boxes of goods weekly and have never had a delivery this good!
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By JS in Bloomingdale, IL, April 8, 2011
Happy with everything-guys were very efficienct,friendly and waited paitently while I inspected the vanity. The helped me unpack it as well to inspect. Great Job!!!
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By SS in Mount Vernon, WA, April 8, 2011
Tho they kept us informed, it was delivered at 9 pm versus between 12 and 4pm. The poor guys hadn’t even had time for dinner that day either. They were extremely nice about repackaging and taking it back when we discovered it was the wrong item. You shouldn’t work the boys that tight of a schedule that they don’t get dinner and work so late into night.
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By Nolan, April 4, 2011
I received 2 damaged TV’s which i rejected and sent back. The first was pretty apparent with a hole in the box, the second needed to be unpacked to notice. The third one was in good working condition. 2 of my 3 deliveries included only one driver to carry a 65 inch dlp TV up to my second floor apartment. This would have been impossible without my help.
Aside form those setbacks, the employees were all very nice. I was not rushed at all when checking for damage. The scheduling went well, and all three deliveries were within the scheduled window.
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By Steve, April 4, 2011
The company, Manna, did a good job of scheduling. Unfortunately, their delivery partners were not as competent and concerned about their timeliness to deliver my TV on schedule (taking into consideration my urban location in Los Angeles, you’d expect a 2-3 hour trip time per delivery, which I believe wasn’t considered as part of their ability to deliver on time). I got an earful from my wife for having to wait all day and then being pushed to stay later than her agreed time (4pm) even though it was 520pm when she was called and informed that they were going to be ‘late’. Manna did pay for the 3rd trip because the 2nd company failed to deliver on time. Manna is good for their word (and that’s rare).
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By NL, March 31, 2011
You called me at 9:30pm to tell me you couldn’t make the 8-12 delivery the next morning and asked if I could do 12-4 the same day. Reluctantly I said yes since the first washer you lost and refused to call me back and let me know what was going on. Then I waited till 4pm and still had no driver or call so I had to go to work since I was supposed to be there at 3pm but got permission to be late. Your driver called my cell phone at about 4:45pm telling me he was late(duh). Luckily my wife was home. Then you sent the smallest guy to deliver an extremely heavy front load washer which he made my wife hold the dolly as he DROPPED it out the back of his van, refused to bring it in the house which was supposed to be a threshold plus delivery. After that my wife told him to put it in the garage and he dropped the $1400.00 washer off the dolly onto the ground and instead of putting it back on the dolly, the jackwagon ROLLED it into the garage. What kind of moron rolls an expensive appliance like that? He is lucky he dealt with my over-kind wife because after all that, I would have let him put it in the garage and then refused delivery and called the place where I bought it from while he was there since this was strike 2 for Manna. Then to top it off, he gave my wife attitude because she would not sign for it until she opened it all the way up and fully inspected it. For the life of me, I do not know how you are still in business. I most definately will be in contact with the BBB!!!
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By DH, March 30, 2011
Vizio was delivered promptly and the the person was professional. Removed the old set with no problems I was very pleased.
Great service.
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By CM, March 29, 2011
Had a TV scheduled to be delivered on 3/22. Manna called the NIGHT of 3/21 to tell me it was going to be delayed. Rescheduled for 3/24. Got the call, and delivery was on time. All of this sounds ok right? WRONG! Truck arrived with two guys. Only one got out of the truck, carried the entire box (55 inch LG!) on his shoulders and brought it into my house. He sat it down in the middle of the room and left. WHAT HAPPENED TO SET UP AND INSPECTION??! I have a broken arm at the moment so I had to call friends to come over and help me out. Also, the one guy that I actually got to see was dressed in baggy shorts, a T-shirt and hat cocked sideways on his head. VERY unprofessional. Needless to say, I will NOT be using this delivery service again.
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By LB from Muleshoe, TX, March 27, 2011
Everything was Great, couldn’t improve anything. I appreciated his knowledge of the situation and technology to set TV up. Thank you again.
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By GR in Riverwoods, IL, March 27, 2011
The item was very heavy and your two men could have used two more. But the against all odds got the darn thing in the house quickly but not easy. They deserve a medal You don’t leave room in your survey for higher points that all your scheduling and delivery staff deserve. They went out of their way to accomadate me all along the line.
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By JC in Gulf Breeze, FL, March 25, 2011
The driver was very courteous, helpful with checking the product condition and extremely professional. Nice people to do business with.
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By Tracy Kropchak, March 24, 2011
I did not receive the 30 min warning call , either. I was not home . My 14 yr old son, was. They opted to leave the items with him. The box to the cocktail table was destroyed. My son was not authorized to receive this item nor did he know to look at it for damage. The table itself, luckily, was fine.
Otherwise, i guess they did fine. I wouldn’t really know– would i?
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By LG (no not the TV), March 24, 2011
Just wanted to write about our recent delivery of our replacement Vizio HDTV.
1. I never got the “30 minute” phone call prior to delivery except for the one to set up the appointment.
2. There was only one persion delivering the 47″ TV – Information provided to me said there would be 2 people delivering it.
Regarding the second point, I was very nervous when driver hoisted it off the truck and was bringing it in. After all, I have been dealing with Vizio for over 7 weeks to get my 2 month old TV I had fixed/replaced.
The one consolation was that the driver was willing to help me set up the stand on the TV and then place it on our TV cabinet. Could not tell from his demeanor if he was supposed to help or not, but my wife who just had abdominal surgery the day before could not help me. As Vizio arranged the delivery, I am not sure what level of deliver (in this case exhange) they paid for.
Lastly the bottom of the box was dirty from the truck and it left smudges on our carpet. Fortunately I was able to remove them easily. No carpet cleaner required.
So far the TV is functioning properly despite how cold it was when it came off the truck yesterday. Granted it was cold out, just not sure how long it had been on the truck.
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By Dale, March 18, 2011
I recently had a tv that was delivered to my house. When the appointment was set up I explained to them that my current tv was mounted to a stand. They told me that as long as it was not more than 5′ off of the ground it would not be an issue. I was not able to be home when the delivery guy showed up due to work but my wife was home. When he walked into my house and saw that the tv was still on the stand he gave my wife a hard time about it. He did however take my current tv off of the stand, he then took the new tv out of the box, placed it in the middle of my living room floor, put the old tv in the box and left. He did not take the brackets off of the back of the old tv which I needed in order to hang it back on my stand. My wife was not happy because I do have a 1 year old that runs around the house along with 2 dogs and she had to try and keep them all away from the tv sitting in the middle of my living room. I did however call the driver back and explained to him the mix up of him taking the brackets needed for the back of my tv. I extended the offer of me meeting him somewhere so that I could get all of the parts back. He told me that he would have to call me back. 30 min. later he did call me back and told me that I needed to call his dispatch center. When I called the dispatch center they told me that I was supposed to have the tv off of the wall already, however when they called to set up the swap they told me that the delivery guys would take the old tv down and mount the new one. I explained that to her along with how my new tv was sitting in the middle of my living room floor. She told me that I would have to wait 2-3 days for them to make another trip out to my house to give me the parts for my stand. Needless to say I finally convienced her to have the driver come back out to my house that day. Once again I was not home because I was still at work and my wife did not know what all the peices looked like. When I got home parts were missing. I had to call the manufacturer of the tv and have them ship me a whole new mount set. I would never reccomend this company for anyone to use. When it comes to customer servise I feel as if this company says “screw you”. I have never felt as if i was such an incovience to a company as manna made me feel. Great job there guys and I now see what you have so many bad reviews, and why the rep. responding gets so excited when yall finally get a good one. It appears as if your good reviews are like your chances of hitting the lottery… Slim
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By JB in Idaho Falls, ID, February 22, 2011
This purchase was an excellent experience. I will definitely recommend buying appliances this way to all of my friends. I liked the way I was treated in every aspect. The salesperson was more than accommodating, and informative. The notification during the shipping was very detailed and constant. I received the range on the date it was expected to be delivered. I was especially amazed at the care taken in shipping. The range came on a pallet of its very own. There was not one ding in the box. I will buy every appliance I need from now on using this method of purchase.
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By VB of Chandler, AZ, February 22, 2011
Excellent service delivery. The box was damaged on a large part of it but the delivery man was very professional in his response and helpful in doing a thorough inspection. Pleasant surprise to actually have commitments fulfilled!
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By KPD of Four Oaks, NC, February 22, 2011
The delivery person went over and beyond what was required to be as helpful as possible with the delivery. I would definitely want to use Manna in the future.
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By Matthew Sojda, February 21, 2011
It’s seems you should pay more attention who you contract work out to. I had a scheduled a 4 hour window in which my TV was to be delivered and waited around only to have the driver show up 30 minutes late with no phone call. The driver barely spoke English and had no idea what he was doing, I had to help get the TV into my house. Only one person was present, this barely fits your white glove description! I suggest you do research on your delivery drivers.
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Linda Meehan Reply:
February 21st, 2011 at 3:45 pm
Hi Matthew: This was a Whole Unit Exchange delivery and, yes, there should have been 2 drivers present to unpack and set up your TV. I’ve notified Operations, and someone will be contacting you. I apologize for the delay and the appearance of just one driver. We will be contacting the local delivery agent as well on the language issue as well as on the number of drivers present.
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By SUSAN, February 17, 2011
I was extremely satisfied with your delivery service.The two delivery guys took great care to inspect the TV to be certain that it was not damaged in transit. then they showed me how to hook it up and told me what best hdmi cables to get for my 50″ tv they were polite and they knew what they were doing ..i am very happy with my deliver guys i wish i could get them to deliver all my stuff..thank you again very happy customer !!!!!!!
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Linda Meehan Reply:
February 18th, 2011 at 7:57 am
Hi Susan: Kinds words are much appreciated. I will be passing them along to the team that handled your shipment.
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By Sarah, February 16, 2011
Update: Gave up on Manna actually relaying info between the subcontractor and myself correctly or timely and called him directly. I really find it unreal that I have had to make every call to Manna for any updates instead of them calling me when there was one. I noticed on the tracking service (website) it indicates a call was made–I surely hope the notes reflect every call was from me, not to me.
In one of the responses to a post it was suggested that when you buy Walmart and expect Neiman Marcus that is a silly expectation (customer had opted for basic service). Well, I bought White Glove and got Walmart anyway. Is actually returning and updating a customer an upgrade not included in white glove.
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Linda Meehan Reply:
February 17th, 2011 at 10:38 am
Hi Sarah: I’m sorry that this ball wasn’t just dropped but bounced out of the gym. I understand that our Procurement Director has spoken with you and at least apologized for the failed communication and delivery. That doesn’t give you your lost time back, but I hope it’s some help that real, live people are on this end working on the issue.
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By JF, February 12, 2011
I had a 50 inch plasma TV delivered. I was supposed to have received a call 30 minutes prior to the delivery, but no call was made. The TV arrived during the scheduled time period. I had the delivery men wait while I unpacked the TV and did my damage inspection. Everything seemed ok so I signed the papers and answered the questions including the one that said that no damage was done to my property. Boy was I wrong! After signing the papers and tipping the delivery men, they exited my house and unknown to me at the time, they pulled my storm door off the hinges by trying to force it closed without sliding the little metal latch that held it opened back in place. A few minutes later, I had a very unpleasant surprise when I tried to leave my house only to find my storm door ripped off and blocking my exit. Although I was upset this happened, I can understand that these things sometimes can occur in the course of doing a job. But the thing that really got me was that they just left the door hanging like that and didn’t have the courtesy to inform me. That was totally unprofessional and completely inconsiderate and for that reason I will never do business with Manna or Electronics Expo again.
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Linda Meehan Reply:
February 14th, 2011 at 7:52 am
JF: This is completely unacceptable behavior. I am having Customer Service reach out to you at the earliest possible time to correct the situation and get your door professionally repaired. It is never our intention to damage anyone’s property. Please don’t throw your seller under the bus for something that is our responsibility. They don’t deserve it; we do.
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By MK, February 10, 2011
Just have your local delivery person use the cell phone to provide the promised courtesy call for the delivery. I was on standby from 12-4 waiting for my scheduled delivery. No call. At 4:30 I decided to just go home and see what happened. The guy showed up right then. If I didn’t show up on my own, would he have just left and said nobody was there to take the delivery? No apologies for being late. No acknowledgement that he dropped 3 things off his dolly as he was unloading from the truck. Just not stellar representation of your company.
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By Dave Vermilion, February 10, 2011
I ordered a Kegerator on 1/21/11 it arrived in El Paso, Tx on 1/28/11. El Paso is 150 miles from my home. The kegerator was delivered to Fed-Ex for delivery to me. The kegerator sat on the dock at fed-Ex until 2/8/11, it was lost (how do you lose a 130lb, 4 foot tall refrigerator), then found, then shipped but to Manna stated undeliverable. Manna (the original shipper)took the bull by the horns and had the kegerator in my hot little hands the next day. Props to Manna. They should left Fed-Ex out of the loop and I would have had the Kegerator for the Superbowl, as I had planned. Manna and their service reps were great and helped me through the process, and yes I would use Manna again but, Fed-ex can stick where the sun doesn’t shine.
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Linda Meehan Reply:
February 10th, 2011 at 12:35 pm
Thanks, Dave. Glad to have helped. I hope your team won at any rate.
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Linda Meehan Reply:
February 10th, 2011 at 1:18 pm
Hi MK: Placing a call to you at ETA minus 30 is part of our contractual agreement with local delivery agents and their drivers. A small percentage simply fail to do so, and I apologize that your driver fell in that category, particularly since he was delivering 30 minutes late. And by the way, if you weren’t home during the 4 hour delivery window, how do you know he didn’t stop earlier and that the 4:30 stop wasn’t a second attempt?
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By Travis H, February 9, 2011
I realize that you must have different consolidation centers and shipping locations and that your routes might not make apparent sense. But bottom line, transit from NJ to Mid-Michigan should be 2-3 days. My shipment went to Cleveland then to Chicago and then all the way back to Romulus. Romulus, is about 2 hours from Cleveland. So my shipment was on hand 5 days after shipping. OK, but then the local delivery agent only delivers on Tuesday and Thursday. So my shipment left on a Monday and wasn’t delivered until the following Tuesday. That’s 7 days total transit (and 9 days of total waiting). I’m sure you believe you have perfectly good reasons for these practices, but your brand promise is fast delivery. You most certainly failed in that. I don’t need an explanation. There’s no getting that time back and I now have my TV. I didn’t choose to use this service and I wouldn’t choose to in the future.
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Linda Meehan Reply:
February 10th, 2011 at 7:41 am
You’re right, Travis. Whoever routed this shipment was asleep at the switch. I’m glad you told us about it, because we can prevent it from happening to someone else. I hope you are enjoying your new TV.
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By Mike Morris, February 9, 2011
I am an Assistant Service Manager at an Automotive Dealership. I recently purchased a plasma tv and am waiting for delivery. Because of my work schedule I need Saturday delivery, which created a problem for the Company that sold me the unit. Having read several reviews on this site I believe the people having bad experiences need to realize that Manna does not make the product, deliver the product or in most cases sell the product. They administrate the delivery process. So when you call them, are they courteous? Do they e-mail you promptly? Do they help you resolve issues they are aware of? My experience thus far has been a resounding yes and that is Customer Service. I can tell you that you can’t please everyone because life happens. You can only try.
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Linda Meehan Reply:
February 10th, 2011 at 6:59 am
Hi Mike: You totally rock. Thanks for “getting it.”
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By ER from Woodinville, WA, February 9, 2011
We have been very pleased with the whole process; the product was shipped out extremely quickly & the on-line scheduling process for the delivery was very efficient and easy. Thank you!
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By JF from Stoughton, MA, February 9, 2011
I was offered a generous variety of delivery dates and times. The driver called half an hour before arriving at the scheduled time.
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By Kristen, February 9, 2011
Shipment was supposed to be delivered between noon and 4:00pm, arrived at approximately 6:05pm. The driver was rude to the other Manna employee the whole time they were carrying the merchandise into the office. Then I caught the rude man urinating outside, on our office building before he left. Extremely unprofessional!! Would not recommend this company!
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Linda Meehan Reply:
February 9th, 2011 at 11:15 am
Kristen: I’m speechless. I predict a very short career as a delivery driver in this man’s future. Thank you for letting us know about the behavior and please accept my apology for it. You will be contacted shortly.
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By KE from Pipestone, MN, February 8, 2011
Appreciated the good communication about delivery schedules–both by e-mail and phone.
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By AC in Hialeah, FL, February 8, 2011
I was overall very pleased with your service. When i bought my bed i didn’t know who they where going to use for delivery, but i’m glad they used a reputable companie. Thank’s again
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By KD from Duluth, GA, February 8, 2011
They were delayed at the prior delivery so they arrived about an hour later than expected. That did not cause us any inconvenience. Delivery was very well handled, both men were professional in all aspects of the delivery.
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By PDH - LA, CA, February 8, 2011
Excellent delivery sevice, the delivery occurred at the prescribed time and in fine condition. Thanks for the updates on delivery, too.
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By JDM Concord Twp, OH, February 8, 2011
The team did an excellent job. Customer service like that displayed by your delivery team is a rarity today.
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By Kelly Eisele, February 7, 2011
1. I requested this portion of my shipment to be delivered on FRIDAY, FEBRUARY 11, between 12-4.
2. On Friday, February 4, “Roy” telephoned to let me know that they were in the area and were able to deliver the bunkbed that day. After quite a few phone calls and messages, my 11 year old daughter picked up the phone and quickly hung up, realizing it was Roy calling again. I was at work and she was home alone. Roy then decided that someone WAS home since someone picked up, and ramped up the phone calls, asking me to return his call as soon as possible. THEN, he sat in my driveway (!!!) for 45 minutes waiting for someone to come to the door or answer his phone calls. My daughter was scared to death.
3. I had another bunk bed set that I ordered through your company that was delivered by FedEx a few days prior (had NO problems whatsoever with that delivery). That being said, I had four large boxes of the first bed sitting in my entry way. I spent all weekend putting the bed together; I had no more floor space to devote to the second bunk bed shipment, which is why I requested it be DELIVERED ON FEB. 11.
4. On Saturday afternoon, I received another phone call from Roy asking if I would be home that evening. I was in the process of putting the first bunk bed set together, and indicated I would be home. He stated they would be able to deliver the boxes early that evening.
5. At 8:15 on Saturday night, the delivery truck showed up. The gentlemen bringing the boxes (2) asked where they should put the delivery, and I said to just put it right where they were standing because at that point, I had no other room to put it in. My youngest daughter’s room was completely moved out to the living room so that I could get her bed put together. And, I hadn’t moved one thing in my oldest daughter’s room to accomodate her new bunkbed. THIS IS WHY I ASKED FOR A 2/11 DELIVERY!!
6. The delivery guys tracked mud and leaves through the carpet in the little bit of entry way they walked on, in order to set down the boxes.
7. The boxes were SOAKING WET on the ends and falling apart. Roy told me I had to sign off on the receiving report and told me what to check, and where. I had NO OPPORTUNITY to take the boxes apart to check to see if any damage was done to any of the shipment; but I had to check that I had not had the opportunity to examine the shipment on the receiving report. These guys were in a huge hurry, but it’s not like I could open the boxes to examine the shipment anyway…I didn’t have the room! THIS IS WHY I ASKED FOR A FEBRUARY 11 DELIVERY!! I stated in Question No. 3 that the product was damaged, but I haven’t had a chance to check this shipment out, and won’t have a chance to, until I get the other boxes out of the way!! At this point, I’m afraid to peel the soggy mess off of the bunk bed because I’m afraid of what I’m going to find! And then, it’s too late to refuse shipment, which is what I should have done first place.
8. I understand why they wanted to deliver this shipment early – to save gas, time – but this was a HUGE inconvenience to me. From scaring my daughter to the totally waterlogged boxes to the mud and leaves tracked into the little bit of entry way I had to work with, I am very disappointed and won’t be recommending this home delivery service to anyone. VERY disappointed.
10)
Would you recommend our home delivery service to a friend or co-worker?
ABSOLUTELY NOT!
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Linda Meehan Reply:
February 8th, 2011 at 7:30 am
Hi Kelly: Wow! If a driver sat in my driveway for 45 minutes, I’d probably call the police. Seriously, the driver may simply have thought that an unhappy customer had hung up on him, so he tried to make it right and deliver ahead of time. I’m sorry and we are communicating today with the agent whose driver performed this delivery. We are reaching out to you as well, so anticipate a call from Customer Service. Please know that you had every right to tell the driver a firm “NO EARLY DELIVERY.” You scheduled your delivery for a certain date. You certainly could have held him to that, so I’m confused about why you went ahead and accepted delivery when you weren’t ready for it, and when it caused you such inconvenience. You also had every right to insist that the driver wait while you inspect the product.
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By Tom Cowan, February 3, 2011
First off, my delivery was to be “White Glove Delivery & Setup”, however, the delivery guys had NO clue how to set it up and I had to do it myself later.
Next, one of the chair backs was gouged/torn in 4 places. When asked if they were going to call their office for guidance, they said they weren’t going to do anything – NOT professional!
While company scheduling personnel are very professional and friendly on the phone, the guys who actually make the delivery are not! I do NOT recommend this company to anyone.
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Linda Meehan Reply:
February 8th, 2011 at 7:07 am
Hi Tom: I’m overwriting my earlier reply to you because new information has been discovered in the course of our investigation into what went wrong in this delivery. First off, we’ve been trying to contact you since this event occurred and you haven’t returned any of our calls. Second, according to the construction contractors who took delivery at your home, you weren’t home to accept the delivery, so how exactly do you know what happened again? Third, the riser on which the chairs were to be installed was shorter than what the chair design called for, so one end of a chair overhung its riser slightly. Fourth, the boxes were in good condition so the damage was concealed until the chairs were set up. The driver found 2, not four holes. The contractor present at the time of delivery confirmed that they would have you place a call to the Manna or to the manufacturer regarding the damage, but denies our driver saying that they wouldn’t “do anything.”
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By TO in Las Vegas, NV, February 1, 2011
You are delivering me a 60” plasma TV. I was just called to be informed that my TV will be a day late due to weather. I can see some people being upset as a purchase such as this is something you really look forward to. But you are a company that sets itself apart from your competitors in many ways and I truly appreciate the way in which you do business !
Most transport companies I have used, if not all, really don’t give a damn if the delivery puts you out or not. They act like they are doing you a service, drop it off and quickly get out of there. They are not accommodating to the customer at all.
Your company on the other hand has:
Kept me apprized of the situation all the way here
You let me pick the delivery time on my schedule
Even though this is an at the door/threshold delivery, I asked if you could bring it into my family room. You agreed, not knowing that I am extremely disabled ! This is highly appreciated !
I feel I can rest easy knowing that if you are taking care of me in this way, you are taking care of my shipment the same way, giving me great peace of mind. That’s nice.
I understand the weather and situations do happen that can delay a shipment. But, to be called when you are aware is awesome. Of course I don’t have a problem. I do when my shipments don’t arrive and I am not informed. I sit there all day wondering when it going to arrive and sometimes they show up 2-3 days late. I call their customer service to find out what has happened an am usually treated like a pain in the butt. You guys don’t work that way. Extremely appreciated. I would rather get the package late and know that I am getting it late rather than it just not showing up and then spending tons of time trying to find out if I am even going to get it.
You have raised the bar very highly for customer service and I hope this has ended up adding profits to your bottom line. You deserve it.
I am going to attempt to see if you are listed on DexKnows and post a similar comment and please feel free to post this on your website if you want. Too often companies only hear what has gone wrong and don’t hear about the wonderful customer experiences and service that is bestowed upon them. I am blown away with your business ethics and customer service and wish you a long and prosperous future in this business !
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By Cindy Backstein, January 31, 2011
They need to be able to give a closer time for delivery at least the day before the scheduled block of time. The block was 8 – 12 and they barely made that… it was about 15 minutes before 12. So basically we sat and waited 4 hours and needed to schedule other people around their actual time. Surely you knew by the day before that your route would not have them at my house anywhere close to 8 a.m.!!! No need for me to sit almost 4 hours waiting on them when you could have narrowed that window down by the day before.
Also, since they would not take down the old TV nor hang the replacement TV we had to schedule someone else to do that work. That means that the people that took down the TV for me had to be at my house by 8 a.m. just incase your guys showed up at 8 a.m.. Then I had to call them to come back and hang the TV once your guys actually showed up so those people had to make 2 trips to my house. That is not right. If you need to replace the defective TV then you need to take care of getting the lemon down and putting the replacement in its place.
Also, your guys were in a hurry and wanted us to sign before we even had a chance to inspect the TV. I did notice a slight problem with the alignment of the speaker cover but it was not broken. However your guys didn’t want me to make any comment at all but I insisted. I think he was irritated that I wanted to inspect the TV before he got both feet out the door!
FYI– the replacement TV was also a lemon. The picture started going out on it within a couple of minutes after starting setup and was totally out of it within 10 minutes. It took weeks getting here and Vizio informed me that if they were to send another replacment it would take you 3 weeks to deliver another one. That is way too long. One can order a TV online and get it delivered within the week. Why does it take you 3 weeks to do the same thing?
Also Vizio said this came from your warehouse. Can you tell me if I got a refurbished replacement TV or a brand new one? Since it went out in 10 minutes I’m seriously thinking that it might have been a refurbished one.
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Linda Meehan Reply:
February 1st, 2011 at 8:58 am
Hi Cindy: Being a consumer myself, I really do understand the frustration of being at the end of that 4 hour window. Believe it or not, we get complaints when the driver shows up early, too. I am having Customer Service dig into what actually happened with the TV exchange. You will be hearing from them shortly if you haven’t already.
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By Elaine Wilson, January 28, 2011
I accepted delivery of a sleep comfort bed yesterday. I am disabled and could not inspect underneath the bed on the base. It was damaged and I did not know it until my nephew came in a saw the damage. I think that the delivery men should have been honest and told me that it had 3 dirty,greasy streaks down the side. Shame on them because now I will have to buy the $49 cleaning kit that the manufacturer sells to clean beds like mine. I am disappointed and upset!!!
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Linda Meehan Reply:
January 31st, 2011 at 7:41 am
Hello Elaine: I’m disappointed and upset as well. I am having Customer Service contact you today. We will cover the cost of cleaning and we will also have a discussion about appropriate behavior on site with the agent who delivered your bed. Please accept my apology.
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By Dell Jones, January 26, 2011
I hope to never have to have anything delivered from this Manna Company again. Actually Manna themselves were very professional on the phone. But the Syracuse Delivery Company they used was horrible. Supposed to be two guys but unless you wanna count me only one guy showed up. If I wasn’t able to help with the delivery It wouldn’t have been possible. Also the delivery was about 45 minutes late. 12:00 to 4:00 was the time scheaduled but never received untill almost 4:45.
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Linda Meehan Reply:
January 31st, 2011 at 7:53 am
Hi Dell: It’s been a rough winter, hasn’t it? At least here in the Upper Midwest and our East where you are. Tons of snow everywhere. And if your driveway isn’t clear, our trucks simply cannot make it to your house. I understand that this has happened on three occasions now, so our local delivery agent, who has performed well on nearly all other deliveries, dispatched a vehicle that he thought could make it through the snow in your dirve. Unfortunately, he did NOT dispatch the appropriate number of drivers, perhaps because he was doubtful about their ability to actually get to your home. He has to pay the drivers whether they can get through or not, you see, so frankly, I’m not sure I blame him. Had your driveway been clear of snow, there might have been a different outcome.
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By Aimee J, January 22, 2011
Overall, a very poor experience. To sum it up: 2 TVs delivered, one had a large puncture in the box, whatever had punctured the box had also done serious damage to the screen. After declining to help me remove the 40″ TV from the box, the driver tried to feel for damage himself and told me there was none. I of course felt for myself and returned the delivery. I still have not received a return confirmation.
The other TV was physically fine, however was (I’m told) functional when it shipped, and non-functional when it got to me. The audio works, the picture does not.
I did have some difficulty getting the delivery scheduled, though the people I spoke to over the phone were always friendly.
Overall the experience was very poor and left me quite frustrated.
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Linda Meehan Reply:
January 31st, 2011 at 7:45 am
Hi Aimee: After looking into this service failure, I understand a bit more about it. The reason you had difficulty scheduling is because the TVs were released to us as two separate orders. But that doesn’t explain why we would deliver an obviously damaged product to you. We are working aggressively to educate our agent network to NEVER deliver product they suspect is damaged due to the condition of the box. Occasionally, damage can occur to a TV without it showing up on the box, but that was not the case here. Customer Service has reached out to you a couple of times and will continue to do so until they contact you and resolve the issue.
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By Robert Wojnovich, January 18, 2011
I would have been better off using regular freight. Delivery guy showed up after canceling the day he was supposed to deliver. Came by himself and asked my girlfriend to help unload the TV. The driver then said he was in a hurry and didn’t have time for her to open the box to check for damage but told her to sign the form that she did and call if there was any damage. He said to claim that she didn’t notice the damage at the time of delivery if there was any. The TV did not have any noticeable damage though.
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Linda Meehan Reply:
January 20th, 2011 at 7:17 am
Dear Robert: This is the kind of thing that makes me want to light my hair on fire. And put it out with a hammer. I’m advised that our ops department has spoken with you to ensure that the product is not damaged, and we are addressing the poor service issue. Our driver’s “hurry” should never have become your problem and we are taking some strongly corrective action. Please accept my apology.
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By GS, January 17, 2011
I was impressed when, after completing the survey, I was invited to share my experience, either positive or negative, on this page. I am much less impressed after having seen my comments deleted twice now. Apparently “This [sic] comments have not been edited” just means that they’ll be completely removed. I fully expect this comment will be deleted as well, but would hope that you could at least give me the courtesy of an email explaining why.
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Linda Meehan Reply:
January 18th, 2011 at 7:32 am
GS: I can understand your confusion, but allow me to explain. When we receive comments, the first thing we do is go into our system to research notes, find out who handled (or mishandled) the delivery, and attempt to contact the commenter as well as the delivery agent. If we are unable to contact you, we may remove the comment until we have talked to you. You might not believe this but we have had competitors leave comments on this site that are wholly false and libelous. If we cannot find your name or your email address in our system immediately, that’s a pretty good sign that the comment was placed for smear tactics. I’m not aware of any other delivery company that allows the whole range of public comments, and it’s not an easy decision to leave them up in cyberspace. We want you to know that we are willing to accept the responsibility for our failures as well as our successes and to put into place actions that mitigate the former and enhance the latter. Thanks for your understanding.
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GS Reply:
January 18th, 2011 at 9:49 am
@Linda Meehan
I appreciate the reply and see that one of my comments has been restored. Part of the confusion stems from the fact that my comments were posted and visible, and they then disappeared without any explanation being made to me. Let me state again, the customer service reps have been nothing short of outstanding. I only wish we didn’t have so much experience dealing with them. Maybe we got a bad delivery crew, but they are the face of your company, and that didn’t go so well in our experience.
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By GS, January 17, 2011
We had a dining room set delivered Thursday night. The delivery crew was almost three hours late and did not call. When we called the central number to see when they might be arriving they did not answer their calls either. We were about to give up and go to dinner when the truck pulled up. After moving the boxes into the house (before unpacking or assembling), they asked us to sign the receipt. We had paid for the white glove delivery with assembly, and said that we would sign once they were done. They told us that we would have to wait to have it assembled, that it was late and they didn’t know how to put it together, and that they would talk to their boss and have another crew come out on a different day to do it. We suggested that they should call him right then to see when that would happen, but they said the warehouse was closed so they couldn’t. At that point we called the main number and relayed the situation. I’m sure they have a record of this as well. The operators and manager at the main office were very helpful, and handled the problem well. After they spoke to the delivery men for a few seconds, they decided to get their tools out of the truck and put it together. For a delivery that was scheduled from 12-4, they didn’t actually leave our house until 9:30.
I posted the above Friday afternoon, saw it on the page, and Saturday noticed that it had been removed from this page. Interesting…
Although I suppose that allows me to provide an update on what has happened since then. They assembled the furniture with the protective plastic still on, and in order to remove it the furniture will need to be at least loosened if not disassembled. We also noticed that a some pieces had been put together incorrectly. We contacted Manna, and again the customer service representatives were as pleasant and helpful as could be and are sending a different crew out to fix the problem. Unfortunately, that means that we will again be waiting for a Manna crew this Saturday.
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By wally ward, January 17, 2011
hey they called half hour before they got here got it off the truck up to the house & were gone in 10 minutes. what a great job!!! & everyone kept in touch by e-mail to let me know what was going on & when it would be delivered. would do it again!! thanks wally
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By Linda Meehan, January 17, 2011
Dear Jonathan: I’m sorry you had to wait so long to start enjoying your product. I see in our system notes that while you ordered it quite some time ago, it was not released to us until Jan. 6 and it was scheduled for a Jan. 14 delivery. We are discussing with our agent why the date you chose was not honored, and I don’t have that answer yet. The wooden stand you referred to in your comment is a shipping pallet. Pallets are designed to keep your product stable, and to take some of the abuse that is inherent in the transportation system. While the pallet sustained some damage, your product did not. Hope you are enjoying having your new purchase at home now.
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By Jonathan Blecher, January 17, 2011
I waited months to get this product delivered, scheduled the date and time and then the delivery shows up ONE DAY EARLY, and not even at the time requested. I wasn’t home and a neighbor had to call me. I had to rush home from my office to deal with this.
Then, the wooden stand upon which the carton was placed was broken (missing a leg) causing the 250 lb box to lean 20 degrees.
Not a good experience. At all.
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By KP in Crestview, FL, January 13, 2011
I was happy happy happy! Got through to customer service immediately. Was given a delivery dated within the promised time frame & my fridge arrived after 2pm as I requested! The delivery man got it through my door and uncrated it with ease. Perfect Service!
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By SF from Heath, TX, January 13, 2011
Great communication via e-mail and text in regards to delivery time and status! Very easy and simple to follow. Friendly and professional delivery folks. Very happy with the process overall!!! Would recommend and use again!
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By MS in Farwell, TX, January 13, 2011
The delivery process and scheduling are good.
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By CH, North Palm Beach, FL, January 13, 2011
I was very impressed with the whole process of ordering (with Keith), the scheduling online, the on-time delivery, and the two men who delivered the product. Thank you again, and I hope my next on-line shopping experience will be just as efficient.
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By Todd, January 6, 2011
2 tv,s delivered 2 tv,s damaged
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Linda Meehan Reply:
January 6th, 2011 at 4:28 pm
Hi Todd: Could you help me out here and give me something to go on? Were the boxes damaged or was it just the contents? What was the nature of the damage? Did you accept the TVs? Did you refuse delivery? Was there obvious error by the drivers? I’ll help if I can.
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By Laura Hopkins, January 6, 2011
We purchased a 58″ plasma television online, and it was shipped almost immediately. Scheduling my delivery online was quick and easy, and the follow-up emails, texts, and tracking information were great.
I was supposed to receive the delivery on Wednesday between noon and 4pm. The driver called me Tuesday at home around 6:00pm. He said that he had another delivery very closeby, and asked if I would like to receive delivery in about 30 minutes, or if I would like to wait until my scheduled time the next afternoon. Of course we picked NOW!
He was very nice and professional. He helped partially unpack the TV to inspect it, and gave us contact information should we find any problems once it was completely unpacked and turned on.
The entire process could not have gone more smoothly. What a welcome change, as customer service really seems to be something many companies no longer care about. Thank you so much!!
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Linda Meehan Reply:
January 6th, 2011 at 1:43 pm
Laura: I appreciate your positive comments and am happy that your delivery was a success. This is how it’s supposed to work! Enjoy that beautiful new TV and have a great new year.
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By J.D., January 5, 2011
I purchased a 46″ television. I am very happy with your delivery service, and admit I was a little nervous, but for no reason. This is a large purchase, and making one online to be delivered was a little ‘scary.’
I am more than satisfied. The delivery scheduling process, text alerts and emails, along with your online tracking was outstanding. In addition, the two gentlemen that delivered my tv called me prior to the delivery to let me know they were on their way. They were friendly and professional, and were patient while the box was opened and television inspected (it was in perfect condition).
I would not hesitate to use your company in the future for any shipping needs i have.
Great job!!
Thanks!!
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Linda Meehan Reply:
January 5th, 2011 at 2:19 pm
J.D. — thanks for the kind words and taking the time to tell us. That’s the way we want all deliveries to work. Enjoy your new TV.
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By Katie B., January 5, 2011
My delivery was timely and the gentleman that delivered my tv was very kind and helpful.
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By steve, January 4, 2011
Instructions said “white glove”. So it stood out like a sore thumb that the delivery men had no clean gloves let alone white gloves. And one of them realises when the mattress is about to come out of the plastic wrap “my hands are dirty & we have no gloves” so we help …….
Also, these guys normally deliver blood around Cleveland/Akron. Ours was not something in their normal experience, they “needed the income”
Seems to me they needed some training
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Linda Meehan Reply:
January 4th, 2011 at 2:42 pm
I have forwarded your comment on to our operations and route teams and these particular drivers will definitely be given not just customer service lessons, but hygiene as well, because apparently they feel it is acceptable to work with people’s purchases with their grubby hands. Asking you to help them do their jobs is also not acceptable and I apologize for their lack of professionalism. This will definitely be addressed with them and their manager. The term “white glove delivery” is a widely used industry term (I just Googled it and got 604,000 results) that is up meant to imply a higher level than simply basic delivery. It’s often mistaken for a dress code. I apologize for your poor delivery experience.
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By Edward, December 31, 2010
You guys were perfect; I have no suggestions for such a great service. My two delivery guys went out of their way to make sure I was satisfied and the unit was working good. I wish I took down their names, they were great! : ) Great outfit and a super satisfied customer.
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By Sam Cochran, December 30, 2010
I ordered a dishwasher from HomeEverything and it arrived in great shape and the delivery person helped me get it into the house. I was very satisfied with the delivery and the delivery persons professionalism. Thanks
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By BHo, December 29, 2010
My delivery was seriously late. I was told to be prepared to take delivery between 8am and noon. They arrived at nearly 3pm. This is a huge pet peeve of mine. I kept up my end of the arrangement, Manna did not.
And given the strict instructions for inspection and sign-off, the delivery company left my delivery with a workman who was at my home installing garage doors, while I was inside the house. I didn’t know that the delivery had arrived. I didn’t see it being delivered, I never signed for it, and they had come and gone before I was even aware of their arrival. They left it sitting in the middle of my garage.
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By Brian B, December 29, 2010
I ordered a TV from Vanns.com. This online scheduling process was easy. The night before delivery I was called by Manna stating that my delivery was delayed. They were not able to reschedule my delivery for 6 days. Then my delivery was delayed again for an additional day. Vanns.com did not seem to care and only offered me an apology by email. Manna told me that the delays were due to circumstances beyond their control. This experience will surely make me look harder for local products and not rely on delivery. That being said my TV did arrive in good condition and the deliverymen were very polite and professional.
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Linda Meehan Reply:
December 29th, 2010 at 10:39 am
Unfortunately this product was not released to us as scheduled, and I apologize for the delay. Our delivery agent delivers to your town only certain days of the week due to the low volume of shipments being sent there, and that didn’t help your situation. I was in Philadelphia to enjoy the big storm It was a beaut!) so I’m sure you understand how this added to the delay. Still, I’m sorry that your product did not arrive in time.
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By KC, December 27, 2010
I ordered a keg cooler from an online vendor and had no problem scheduling delivery using the online system. A few days later I ordered a wine cabinet from a different vendor and got a call that evening from Manna to schedule a delivery. This generated some initial confusion, since I had *just* scheduled a delivery on the website a few days prior. After asking a couple of questions we figured out the situation and arranged a second delivery later in the day (they went to two different locations.) On the day prior to delivery I received a call from the driver asking if I would be able to accept the first package that afternoon instead of the next morning. It posed no problem at all so I agreed. He called again to update me on the time and arrived within 15 minutes of his original estimate. Unloading and inspecting was a breeze and he was pleasant to work with. We discussed the second delivery and he agreed to call me the next morning to finalize details. He called within 4 minutes of the agreed upon time and was in the process of un-strapping my package when I arrived at the second location. In a matter of 20 minutes they had my unit in place with all the packaging cleaned up. Unfortunately I couldn’t convince them that the 70+ inch TV on the truck was *really* supposed to be mine as well.
I am a stickler for communication and service, your organization exceeded my demands on all levels. Based on the less flattering comments I’ve read the breakdowns appear to happen at the local level, which is difficult to control.
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By DSM in Flower Mound TX, December 20, 2010
When I found this comments section a couple of days ago I hoped that I could report an on time delivery, perfect execution, etc… But it is right before Christmas. Lots of consumer cargo traffic everywhere, heavy traffic in the metroplex, and shipping delays at DFW not under the control of the local courier service contributed to a late delivery.
Regardless, I am quite satisfied with the delivery service. When the delivery time window expired I called Manna customer support to request information about the delay. I offered that a courtesy call from the local courier would have been appreciated. After speaking with Manna, I received a call shortly afterward from the local contractor. She was most professional and apologetic for the delay. We negotiated a new arrival window.
When the courier arrived she went well beyond the letter of the contract to provide the best possible service. I am very pleased. My TV arrived in perfect condition.
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Linda Meehan Reply:
December 21st, 2010 at 7:43 am
DSM: Thanks for your understanding during this busy season. Enjoy your new purchase and have a Merry Christmas.
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By HSC, Mesa AZ, December 20, 2010
I like the efficiency in scheduling the delivery on-line and confirmation the day before delivery.
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By KS in Des Moines, IA, December 20, 2010
The two delivery men were very courteous, professional and personable. If all my deliveries and customer service experiences were done by them I would be extremely happy.
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By Dominic, December 20, 2010
Manna Distribution was not able to deliver my item on the scheduled time. They didn’t call me or inform me about the delay untill the date of delivery. I had put PTO in my office and was waiting to receive my item and when i received the call it was already late to go back to office. I would have really appreciated if they had called me a day earlier so that i could not have wasted a PTO.
Rescheduling the delivery also didn’t go well. They didnt reschedule the delivery when they called me to inform the delay, I called them in the evening for some querries it is then i learnt that they had not rescheduled the delivery. If i had not called them they wouldn’t have rescheduled it. It would have been better if they handled the rescheduling part better.
But i liked the way they had delivered the item. The box was in great shape and the delivery person was nice.
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Linda Meehan Reply:
December 20th, 2010 at 11:38 am
Dominic: Thanks for your comments, good and bad. I apologize for our not providing better service on the scheduling and regret your lost time. We have just put in place some stronger leadership in Customer Service and are writing additional training material to correct our obvious flaws. We are working with our agents to effectively correct lapses like this that always get more attention during the Christmas season when people just want to get their products. Best regards to you.
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By John C. Clark, December 14, 2010
I would have ordered the TV sooner, but when I saw how quick the delivery was going to be, I decided to delay the purchase to be sure we would be home from our vacation to receive it. Thanks! The delivery process was better even than promised.
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By TS, December 13, 2010
From the comments here, it is apparent that you seldom make the required window. That coupled with forcing the customer to comply with your limited days of delivery, makes the experience wholly unsatisfactory. If you tell me I HAVE to be home between 8 and 12 and YOU show up @ 2, YOU have FAILED.
It is apparent that your business model is to schedule 6 hours of delivery for each truck for EACH 4 hour window. You then then flip the customer comments to criticising the the driver, when it is YOUR SCHEDULING AND DISPATCH that is inadequate.
My time is billed out at $150/hour. Can I bill that back to you for the time I waited past your absolute window?
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Linda Meehan Reply:
December 14th, 2010 at 6:44 am
Hi TS: I do recognize that every customer’s time is valuable and my intent is not to deflect or place blame but to explain. We do, in fact accept that a driver’s failure is our failure, but most customers want to know WHERE the failure occurred. If it looks like I am blaming drivers, then I need to go back to writing school. As I’ve said before, we can schedule and route and track all day long, but in the end we cannot predict the future. We cannot predict mechanical failures, traffic snarls, weather, or, regrettably, sometimes our own failures. I apologize for the delay in your delivery.
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TS Reply:
December 16th, 2010 at 9:19 pm
@Linda Meehan,
Why won’t you post my reply to your response? I thought this was an open forum where “This comments have not been edited.”
My comment from two days ago is still ‘being moderated’.
Please respond specifically to my comment that you seem to be unique in a logistics organization being unable to take into account “mechanical failures, traffic snarls, weather, or, regrettably, sometimes our own failures”.
What exactly is the business you are in?
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Linda Meehan Reply:
December 17th, 2010 at 7:44 am
Dear TS: Sorry to have taken so long to get back to you! If you will go back and read what I wrote I said that we cannot PREDICT events. I said nothing about accounting for them. Yes, sadly we are not perfect. I guess in a perfect universe logistics companies alwasy get it right and are always on time, but let’s deal with reality. No one can predict what events will take place on any given delivery route, and if we make the scheduled delivery window 98% of the time (and we do), that still leaves 2% of the population unhappy and it is typically from the 2% that we get the (justified) complaints. If I seem flippant, I don’t mean to; that’s just the reality in which we live. And by the way, not every logistics company in the country will even attempt to deliver large consumer items INSIDE homes because of the difficulty of execution. Most will simply leave it on the porch. I doubt that having a flat panel TV or wine refrigerator left on the porch would make anyone happy.
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TS Reply:
December 17th, 2010 at 6:16 pm
@Linda Meehan, If *you* will “will go back and read what I wrote I said that” other logistics organizations accept that they need to account for “mechanical failures, traffic snarls, weather, or, regrettably, sometimes our own failures” and plan accordingly. Why does yours not do so?
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TS Reply:
December 18th, 2010 at 6:43 am
@robert ,
Nice of you to ask a question, without a means of response. Particularly, the e-mail from no-reply@roominations.net, asking the same question, represents what I am suggesting — a lack of concern for customer complaints.
So, responding to a request that I “will go back and read what I wrote” is badgering? I would say it BEING badgered. Nice touch in ‘customer service’.
Not only is there no root cause analysis of your failure, there is denial that there is any reason for it.
Your company REQUIRED I be home on one of three days, either from 8-12, or 12-4, meaning I had to be home at noon, guaranteeing a lost day of work.
Your driver called the wrong number (land line, not the cell phone requested) at 11:36 to leave a message that he ‘hoped to arrive’ by 2:00 p.m. (The first call to the cell number was after my comment above, requesting a call back that automatically went to voice mail on a dozen attempts during the day on Friday. )
My only options at this point were to refuse the delivery and reschedule for ANOTHER day off around YOUR schedule, cancel the order completely, or wait for your possible arrival at some unknown time. None of which are attractive. When the driver arrived, he said he had six deliveries in the four hour period with substantial driving between and there is no way he could have completed them on time.
Would your attitude be as cavalier had I not been home if you had showed up at 10:00 a.m.? I doubt it.
Your scheduling is horrendous. That is not a ‘straw man’, rather it is stating the obvious. You are denying that it is, claiming it is just one of those things you can’t predict. I can predict I will not use your service again.
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Linda Meehan Reply:
December 19th, 2010 at 8:11 am
Gentlemen: once again I offer my apology. The email from roominations.net is merely a notice to your inbox that a reply to your comment has been posted, giving you the opportunity to respond. You clearly have the ability to reply here, in public for all to read. I have clearly accepted the responsibility for the failure. I am very sorry your time was wasted. I am very sorry that our system broke down around your delivery. I am sorry that our lines were tied up on Friday. I will have an account manager call you on Monday to see if there is anything else we can do to make this right. I wish you a Merry Christmas.
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robert Reply:
December 17th, 2010 at 8:26 pm
@TS, Why are you badgering her TS? Were you harmed or are you just being angry?
You are clearly suggesting that this forum represents the entirety of shipments delivered by Manna. It does not. Surely the delivery within the limited window is an issue that is most annoying for customers and it is the one that will get the most press when it is not met.
She has explained that her references to drivers or mechanicals are informational and not dodges of responsibility and yet you persist.
You imply with your assertion, “Every other logistics operation in this country seems to accept that they NEED to account for these issues.” that no other companies experience failure. That is an incredibly simplistic view on your part.
Linda has clearly stated in english that she cannot predict the future. That is not the same as saying that she does not accept the need to account for the future. Stop making strawman arguments and come to your point.
What do you want?
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TS Reply:
December 14th, 2010 at 5:27 pm
@Linda Meehan,
Every other logistics operation in this country seems to accept that they NEED to account for these issues. Your company appears to schedule on ‘ideal’ or better than ideal condition deliberately. And you appear to accept failure as a standard method of doing business.
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By JV from Huntsville, AL, December 9, 2010
Was to have received a call before arrival and did not get a call, other than that it was an excellent delivery experience and I would recommend it.
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By MM, Linwood, WA, December 9, 2010
Completely satisfied with your delivery service!
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By JG in Auburn, NE, December 9, 2010
You guys did an excellent job. I had 2 previous attempts to purchase this product from Amazon.com with delivery by UPS, and both were severely damaged.
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By TA of Ashland, MO, December 8, 2010
The company sent the wrong size bed but the delivery men noticed before it was unloaded. My husband had already moved our old mattress and box springs and they helped him move it back to our bedroom before they left and I’m still waiting on the replacement. They were extremely helpful.
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By RM, Naples, FL, December 8, 2010
your company did a great, professional job with my delivery. They unpacked the box to let me examine the merchandise, and even took the empty box and packing material away. Outstanding service. Thank you!
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By CB in Elizabeth Lake, CA, December 8, 2010
I believe the driver was named Travis and I have nothing but great things to say about him. Fantastic young man – very professional and courteous.
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By Dale S, December 8, 2010
I had bought a TV through buy.com and Manna was to be the delivery company. I received a tracking number, went online and setup the delivery. Deliver was set for 12/7/2010 between 12-4, they would call 30 minutes prior.
I received a call on the 6th, stating that the truck would be in the area on the 7th between 4-8, would that be ok for delivery? Sure, no problem.
So I wait and wait and wait….no delivery, no call, nothing. I called the third party company and they were clueless!
I called Manna and they finally tracked down that the delivery driver didn’t release the TV to the other company, wouldn’t give a reason why though as to why he wouldn’t release it.
So now, the TV is set for deliver on 12/8 between 4-8. Will it show up? I have doubts about that! But we will see, so far manna has really let me down!
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Linda Meehan Reply:
December 9th, 2010 at 8:46 am
@Dale S, Hi Dale: I sent your comment to Operations to figure out why the driver left the delivery in your garage and failed to call you. It is our policy to NEVER simply leave freight and not get a signature because it causes all kinds of problems for everyone. This was a new driver, but that’s not a good excuse. I am sorry for your inconvenience. We are addressing this with the driver.
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Dale S Reply:
December 9th, 2010 at 8:55 am
@Linda Meehan,
He did not leave it in my garage, they simply said the driver wouldn’t release it and thus wasted my time when they were suppose to deliver it. They finally delivered the TV yesterday, but it was suppose to be 12-4 on Monday, then 4-8 on Monday, then no one bothered to call to say they weren’t going to show up. Complete waste of my time if they can’t keep the delivery time.
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Linda Meehan Reply:
December 9th, 2010 at 9:12 am
My mistake, Dale. I was replying to the comment from SKB below yours and clicked the wrong link. I do apologize for the botched delivery and I do recognize that your time is important to you. Please accept my apology.
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By skb, December 8, 2010
The delivery was timely; however, I never received the phone call 30 min prior to the delivery. Consequently, I was unable to contact the person I had scheduled to be at my home to open the crate & inspect the product was never contacted. The delivery was put in my garage with no phone call that it had been delivered–and no person to sign that the product was OK upon delivery. A 4 hr time frame is a long time & who can afford to take that much time off work? The 30 minute call prior to the actual delivery should be mandatory for ANY delivery.
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By Juan Hackney, December 7, 2010
Most impressed with the delivery from Buy.Com.
Very good and pleasant driver.
The product was not delivered at the original designated time–but I was kept in the loop as to the progress of the delivery.
A personal call to explain delay with the delivery, and a new schedule which was kept.
Most Happy.
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By Mike, December 7, 2010
I had a new Plasma TV delivered to me yesterday. The customer service was excellent. I set my delivery up online, called in a few moments later to say that I had a flight of stairs, and everything was set.
I took off 4 hours of work yesterday for my delivery time of 12:00 – 4:00. At around 4:08 I still had no TV, so I called Customer Service, who called the driver. Turns out he was held up at a previous delivery. He called me about 45 minutes later to say he was still at the previous delivery (the people there had some scratched furniture or something so they wouldn’t let him leave!)
The delivery men finally arrived at 6pm. While I was grateful that they called and kept me in the loop (the driver even calculated how far away from me he was while at the last destination), I still had to wait at home for 6 hours. I could have easily saved my 4 hours of vacation at work and came home at my normal time of around 4:30… and I wouldn’t have missed a thing. Keeping a strict delivery schedule is extremely important in this line of business! So right now I am 50/50 on liking this company. Great customer service… not so great delivery speed & keeping promises.
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Linda Meehan Reply:
December 7th, 2010 at 8:01 am
Hi Mike: Thank you for your comment and for bringing up a subject that is the bane of every delivery company’s existence. If the driver had rushed out on that prior delivery, we would have gotten a negative comment and rating from that customer for certain, as you can see from some of the comments below. The driver did the right thing by staying and dealing with it, but in doing so, he negatively impacted all his remaining deliveries for the day. Yes, he could have called you and each of his remaining delivery customers, but he didn’t. Maybe he was concentrating on traffic and trying to make up for lost time. We have no way of telling the future. Damage, unfortunately, happens and it is quite often concealed until the moment the product is unpackaged. I really do understand your unhappiness, but I some delays are just unavoidable. I’m sorry you were impacted by this very common problem.
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Mike Reply:
December 8th, 2010 at 10:26 am
@Linda Meehan, The delivery guy was extremely polite about it all, and I was very understanding. Luckily I was his last delivery for the day, so after he helped me check out the TV I made sure to sign the paper so he could get home.
I appreciate your quick reply. I think the only issue is that a customer can keep the delivery guy there as long as he/she wants by simply not signing paperwork. The problem, as the guy told me, was that there was a language barrier between him and the customer, and it could only be resolved by several hours of phone calls.
All is well, I have my TV – just wish that I could have those 4 hours of vacation time back to use them more wisely at the beach
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Linda Meehan Reply:
December 8th, 2010 at 10:58 am
Hi Mike: Beach! Can I go too? All I see is snow out my window this morning. Your comment is well taken. I really do understand the pain that a 4 hour delivery window causes, and that is often compounded by unforeseen delays all along the delivery driver’s route: traffic, break downs, weather, damage, and people. The only way for us to narrow that window is to dispatch separate trucks for each delivery, which, as you can imagine puts the price/delivery through the roof. Not many people are willing to pay that high cost. It’s an imperfect system, but we do try to continually find ways to improve service: things like GPS, mobile phones, online scheduling, etc., have all brought improvements to the delivery experience. The human factor is, as always, the one thing that is least predictable. I’m glad you have your TV and I hope that you really enjoy it. Beach? Really? (sigh)
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By AH from Madison, AL, December 6, 2010
We really liked the delivery personnel. They were punctual, competent and personable. We had them unload the boxes into the garage and they did a fabulous job. We would hire them again in a heartbeat.
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By PS in LInden, MI, December 6, 2010
Called when about 30 minutes away. Arrived approx. 30 after call. Did a great job bringing the furniture in the house. Did a great job cleaning up before leaving.
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By MS - Fountain Valley CA, December 6, 2010
Great service and product – we’ll order thru Costco.com again. Also Michelle in your office resolved our 2 minor issues promptly. Thanks again!
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By Hugo DeCampos, December 6, 2010
Terrible Experience. The driver called me in the morning on my cell phone as scheduled and told me he was only 10-15 minutes away. I was at work and my wife rearranged her entire schedule to be at home to receive the delivery as scheduled. Rick (from dispatch) then told my driver to not make my delivery but to go to the other deliveries in a nearby town, in essence sacrificing my service to get “back on track with deliveries for the day”. I received a call from Rick (810-625-8504) but could not immediately take the call since I was in a meeting; he left a message on my voice mail. I called Rick back 45 minutes later after I got out of my meeting only to find out that he redirected the truck away from my home to other destinations so that my delivery would be later in the afternoon. This was unprofessional and turned upside down our family’s schedule for the entire day. We scheduled the delivery one week ahead of time and expected much better service than this. Rick made the wrong call, period. As a result I am deeply dissatisfied.
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Linda Meehan Reply:
December 7th, 2010 at 8:09 am
Hello: I’m sorry for your terrible experience. I’m looking at notes in our system regarding your delivery and I see that we were to deliver between 8 am and noon. Our driver did call your cell phone, but you were not at home, as you have said. What is not clear to me is whether your wife was actually at the home during the early part of the delivery window. We do not reroute drivers unless there is a compelling reason to do so, and I’m guessing that in this case, perhaps your wife was on her way home, or something of that nature, so the driver used his experience and called his dispatcher, who then made the decision not to delay all the remaining customers on his route (see comment above from Mike). We realize your time is valuable. So was that of all the remaining customers on the driver’s route that day.
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By Bob Pecks, December 6, 2010
The TV was scheduled to be delivered between noon and 4:00PM. I got a call from the delivery guys around 8:30 and said they would be like to deliver the TV in a half hour. We were not completely ready but was OK. While the delivery guys tried to back into the driveway, they knocked down some power/cable/phone lines from the power pole. The lines fell across the street. The delivery guys proceeded to carry the 63″ TV from the street. The driveway was icey and one of the guys slipped and fell dropping the TV. When we got the TV into the house we checked out the box and all seemed to look OK. The delivery guys helped unpackage the TV and we then checked out the TV, it looked OK. It seemed the delivery guys were in a bit of a hurry due to them knocking down the power lines. They never offered any help in calling any companies to report the down lines. I called the delivery company in Minneapolis to tell them about the problem. The person I talked to said they would have to talk to her supervisor. I was put on hold but when she came back on line she said her supervisor would call me back later, I never received a call from them to discuss the problem. Otherwise the delivery guys were friendly and helpful getting the TV into the house and setting it where I wanted it. The TV works OK so far.
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Linda Meehan Reply:
December 7th, 2010 at 8:11 am
Thanks for bringing this to our attention. I’m glad no one was hurt and that your TV arrived unharmed. We are communicating with the delivery agent on the drivers’ behavior and driving skills.
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By TJ - Phoenix, AZ, December 3, 2010
We were disappointed with delivery service. They did not show up on 12/1 8-12PM as agreed & caused an inconvenience by not calling us to set up a new time. Shows a lack of courtesy and professionalism. They did deliver the merchandise after I called and agreed to a new time which was 12/1 at 4PM. Driver did not have proper equipment to bring the huge 60″ TV into our house. We had to lend him a floor dolly to bring in the merchandise into our home. In addition, the driver was clueless about the bill of lading – merchandise inspection process Manna recommended (email they sent us). Driver seemed a bit irritated when he realized we would not sign anything until we checked the merchandise from outside to inside.
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Linda Meehan Reply:
December 7th, 2010 at 8:14 am
Yes, it disappoints me as well that the driver wasn’t as well trained as he should have been regarding the bill of lading and inspection process. No excuses. That’s a driver training issue, and if he seemed to be irritated, I think he set himself up for it. We are dealing with this with additional training a reprimand.
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By Ofelia I., Warner Robins, GA, December 3, 2010
FRED, the delivery gentleman from Atlanta, was extremely nice, courteous, and went waaay beyond and above the call of duty (“past threshold delivery”) to bring the 3 very large TV’s inside the house, unpacked them completely, checked very carefully and thoroughly for any damage, and then put them back inside their boxes. He checked all connections on the back of the TV’s and checked the screens for cracks OR chips, of which I was not even aware that it could happen. And then apologized for leaving fingerprints on the screens and tiny styrofoam on the floor!!! I thought next he would volunteer to vacuum my house. WOW!
I felt absolutely NO pressure for time, unlike other deliveries, when the driver does not wait for the customer to even peek at the outside carton, much less unpack the whole thing AND check it himself! TIMES 3!!!
OUTSTANDING SERVICE! GREATLY IMPRESSED AND GRATEFUL! THANK YOU.
Ofelia I.
Warner Robins, GA
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By lida daidaihua, December 3, 2010
Hello. Good work. I didn’t expect this on the Wednesday. This is really a wonderful story. Thanks!
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By JS from Somerville, MA, November 29, 2010
The delivery person was professional, courteous and very helpful. Thank you for sending such a top-notch employee and supplying excellent service overall.
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By SG in Dallas, TX, November 29, 2010
Driver was very professional and assited me with placing my new TV. Outstanding service. Thank You!
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By ken mendo, November 29, 2010
absolutely the worst delivery ever. first the driver delivered the wrong product and then came back four hours later with the right product. when i got home the icemaker that i purchased was not even in the box, it was dented and the door was broken off with no paperwork left.
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Linda Meehan Reply:
November 29th, 2010 at 3:49 pm
This is one of those painfully messed up deliveries that never should have happened and you have my apologies. The box was removed earlier in the day, but that’s no excuse, and delivering obviously damaged product is never a good thing to do. You will hear from customer service shortly.
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By RK of Annandale, VA, November 29, 2010
Excellent experience. The delivery team was very professional.
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By LR in Baltimore, MD, November 29, 2010
Your driver was excellent, helpful and very professional. It was a very positive experience.
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By SW, Waterloo, IA, November 29, 2010
Great delivery service… even called to ask if they could deliver early… Yessir!!I would definitely recommend!
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By ST in Fairmount, IL, November 29, 2010
Only thing that happened was we are experiencing high winds and our bill of lading blew away off box before they brought it in. I printed one off internet.
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By RA in San Antonio, TX, November 29, 2010
The delivery men called me and, after getting my approval, delivered the TV earlier than promised. I appreciated that. Even though I had to return the TV because of problems with the TV itself, I did not have any problems whatsoever with your personnel. They were early, courteous, efficient, and professional. I wish they could deliver everything I order.
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By Erin K, November 24, 2010
Manna delivered a latex mattress (4 layers of latex inside a cotton zippered cover) which they also had to put together. All aspects of the delivery included good communication and not leaving a mess, etc. These were all great. Since it seems they deliver many kinds of things, maybe the two delivery people were not as knowledgeable about how the mattress should look after it is put together. They put the layers in and zippered it shut, but after they left we realized it was all twisted and not laying flat inside the cover, so my partner and I had to take the whole things apart and fix it ourselves so that the layers would lay flat and along the seams of the cover. So, overall the deliver was good but the setup was below par.
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By GW from Lake Tapps, WA, November 24, 2010
The delivery person came earlier than planned which was just fine with us.
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By LM in Blandinsville, IL, November 24, 2010
Very pleased with the delivery process. Excellent communication. Very impressed.
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By GR of Riverwoods, IL, November 24, 2010
The item was very heavy and your two men could have used two more. But the against all odds got the darn thing in the house quickly but not easy. They deserve a medal You don’t leave room in your survey for higher points that all your scheduling and delivery staff deserve. They went out of their way to eccomadate me all along the line.
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By GP in Waxhaw, NC, November 21, 2010
Very Positive Experience. Delivery Representative was Fantastic.
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By AS in Coral Springs, FL, November 21, 2010
The man that delivered the oven was excellent. He was very helpful and above and beyond what he needed to do.
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By DS in Silver Spring, MD, November 21, 2010
No improvement necessary! Great price, flexible scheduling, VERY nice helpful delivery guy, and the ‘fridge’ looks so very handsome.
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By Mike C, November 20, 2010
My delivery was an absolute train wreck! I agreed to a window of noon to 5, took half a day off. Called at 5 to find out they had a problem. They said driver was stuck in traffic and would be ther by 6. Called again at 6 and found out they had not even loaded the TV. When it arrived at 7:30, the driver tipped it upside down to get it on his dolly (not good for plasma) and drapped it into the house like it was a rock. Fortunately, it still worked – but for how long.
I will avoid this delivery service and go back to making my purchases from someone I can look inthe eye and hold accountable for the entire transaction!
Avoid at all costs!
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By Jeremy Campion, November 19, 2010
It seems like a four hour window to keep the customer at home is sufficient for being able to make an on-time delivery. It’s ridiculous to have to be at home from 11:30am until the product finally arrives at 5:00pm for a delivery with an enormous window of 12-4. Also, the truck should be equipped with enough people to deliver the item. The driver called and said that he was by himself, so he’d need help to get it out when he arrived, because it’s “big.” Also, he said that he couldn’t find my home and needed directions. A delivery company should be able to locate a simple address and not have to make excuses about navigation systems leading you to the wrong place.
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By jeff, November 17, 2010
I purchase a lot of items via internet and the delivery always make me concerned. Not with Manna. These guys went above and beyond. Delivering a large TV 82 inch down a difficult flight of stairs. Extremely professional definitely knew what they were doing-seemed to treat the delivery is as it was their own. Great job JL
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By BM - Atlanta, GA, November 17, 2010
Job well Done! I didn’t realize a service like this existed. It was very pleasant.
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By RTP from Lawrenceville, GA, November 17, 2010
Delivery personnel called before to advise they were coming at the prescribed time and showed up right on time – placed item exactly where I asked them to – very professional and polite – excellent representatives for your service!
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By EH in Sun Lakes, AZ, November 17, 2010
My delivery was on time, in excellent condition and the delivery person was very helpful and professional. Thank you.
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By MR in RANCHO SANTA MARGARITA, CA, November 17, 2010
The two men were very good. I have absolutely no complaints. Everything including the item I purchased was excellent. Thank you so very much.
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By HB from Baton Rouge, LA, November 16, 2010
By far the best frieght delivery process I have ever experienced. Delivery scheduling was simple, ad was right on time. I was contacted by the driver when there was a question, packing box was unblemished, and they even brought it into the house!
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By JE Grand Rapids, MI, November 16, 2010
The driver was very helpful with inspecting the TV and getting it on the TV stand. I am very pleased with the delivery of the large flat panel TV.
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By CI in Centerville, OH, November 16, 2010
The only problem I incurred was that I did not receive the 30 minute advanced phone call. However, the item arrived within the predetermined time frame. I can’t tell you how important that is. It is maddening when pre arranged timeframes are not kept.
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By CW from Pawtucket, RI, November 16, 2010
I’m still awaiting delivery of a tv that has moved 200 miles in 3 days. I’ve been told the delivery scheduled for tomorrow will have to be put off a couple of days because Manna’s subcontractor won’t be picking up again for a day or 2. I’m a line haul driver for a freight company traveling this NEW to PVD/BOS run nightly!! Your service is turtle slow, I’ve yet to see the end result!
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Linda Meehan Reply:
November 18th, 2010 at 11:52 am
Hi Charlie: Yep. I’m going to have to agree with you on this one. Guilty as charged. Mabye we should be working with you on the line hauls. Please accept my belated apology. If you haven’t already, you’ll be hearing from Customer Service.
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By E.H., November 12, 2010
The delivery was NOT white glove, but 2 guys showed up to deliver the TV from SONY alond with a stand and a surround sound system. I was under the impression that with WG they were supposed to at least set up the stand and remove the old tv or put it in room of my choice. I was able to check for damages though the 2 guys who delivered seemed like this was an inconvience to them. One of them kept asking the other “are we supposed to do this?” As far as the delivery time, they were supposed to be here between 12 and 4, but called at 10:15 and said that were on their way and asked for directions. I had emailed MANNA directions a few days before to make it easy for them, but I guess they didn’t get the message. The gentlemen were very polite but please let them know exactly what is expected with “white glove” service
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Linda Meehan Reply:
November 18th, 2010 at 11:54 am
I just went into our system and then spoke with the head of Procurement about this delivery. The drivers did have your directions with them in the truck, and they called you to verify the accuracy. The misunderstanding with the white glove service was this: you asked the drivers to move your old furniture, which is not part of their contract. I know it seems like a small thing to you, but imagine: you have to make 25 deliveries in 8 hours and when people all along the way start making requests for additional help for which they aren’t being paid, you have to start saying no early in order to be on schedule the rest of the day. And in this case, they were actually ahead of schedule. I think they went above and beyond what they were expected to do.
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By CP in Holladay, UT, November 10, 2010
I was well pleased with the delivery man. He was competent, polite and considerate. Thanks.
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By ML from Oceanside, NY, November 10, 2010
These guys were perfect gentleman!! Neat,clean, and wonderful! Great reflection on your company. You’re doing everything right. Marie Levy
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By JJ in Winona, MN, November 10, 2010
We ordered a Sleep Comfort bed and the mechanism looked quite complicated. The two men who set it up did so with no complaining and were very congenial.
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By David, November 8, 2010
2 minutes after the guy left with my old TV that was replaced under warranty with Vizio, the replacement TV started having video/color issues. I called the driver who refused to return my old TV which was experiencing random Power issues… i can handle power issues more than I can handle bad color on my $1000.00 TV. I spoke to his boss who said to call Manna. Manna stated they couldn’t do anything without written permission. The entire process was a failure and I refuse to use Manna or any affiliated companies again unless I absolutely have to. Now I’m stuck with my wife and children complaining because we have a TV that doesn’t work at all and we have to START OVER on the entire replacement process when all it would have taken was the driver to turn around all .5 miles he’d gotten, mark the replacement TV as defective and return it back to Vizio.
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Linda Meehan Reply:
November 8th, 2010 at 3:06 pm
Hi David: Unfortunately, the driver isn’t permitted to give you back your old TV once you’ve accepted the new one. Nor is he paid to make what amounts to a second delivery into your home. I’m really sorry your TV has some issues, and I’m sure you will be able to straighten that out by calling your seller and starting the replacement process.
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By JE from New York, NY, October 31, 2010
Great service, love my new TV, thanks!
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By CMD in Malvern, PA, October 31, 2010
driver and delivery persons very courteous, respectful and professional.
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By LR in Burleson, TX, October 27, 2010
I was a little skeptical of having a 58″ plasma television delivered by an unknown company….only did the delivery guarantee convince me to go ahead….everything went went perfect—the confirmation email was quick–it was easy to pick a date/time for delivery–delivery was within the guarantee window–the driver was friendly and effective…..I was very pleased…….and the tv works perfectly!
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By RP from Saginaw, MI, October 27, 2010
excellant service, I have no complaints whatsoever!!!
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By JH, Frisco, TX, October 27, 2010
i am not sure what happened with the time. however your driver was incredibly professional and was very good to work with. she was a great example of the quality you want representing your company.
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By DW in Paradise Valley, AZ, October 27, 2010
Thank you. I was hesitant to order this product in the manner I ordered it with long distance delivery. I was wrong. You were prompt and efficient and the product was in excellent condition.
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By CL in Bellaire, TX, October 18, 2010
The delivery crew and scheduling personnel were friendly and helpful. Thanks!
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By KC - Davenport, IA, October 18, 2010
I did a lot of research and looked at the appliances in the store. I was apprehensive on buying big ticket items on line, but the savings was well worth it. Great experience!
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By RM from Nashville, TN, October 18, 2010
The online scheduling for delivery was a GREAT feature. This was by far the easiest and most efficient delivery I have ever had. Thank you.
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By KB in Merritt Island, FL, October 18, 2010
this was the best online purchase, delivery I have ever done. Also have NEVER made this large a purchase with the merchandise “sight unseen;” getting deliver as promised really made our day. THANK YOU!
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By cq in Sliver Spring, MD, October 18, 2010
I was very pleased with your service. The gentlemen were very nice and professional. Too bad the product was defective. Not your fault.
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By Ed Smith, October 17, 2010
This was the most frustrating on-line buying experience I’ve ever had.Our home refrigerator died on Sept 5 and we ordered a replacement on Sept 6.
- I purchased the refrigerator on Sept 6, it finally arrived Oct 11. My family had to contend with living without a refrigerator for 35 days. This was unacceptable.
- I received several emails confirming an Oct 6, 8-12 delivery date and time. I took that morning off work to receive the delivery. Not only did the delivery not arrive, I never received a phone call notifying me that would not arrive. After calling MDS, apparently I was the only entity who did not know it was canceled. Furthermore, no one from MDS ever apologized for wasting my time.
- The delivery was rescheduled for Oct 11, 8-12. Once again, I took off work and the product did not arrive during the scheduled time. And again, I never received a phone call stating the shipment would not be delivered and never did I receive an apology. After several phone calls to MDS, I was told it would now be coming between 1-4. This required me to take ADDITIONAL time from work. At 4pm, it finally showed up and the driver from Sheahan (Matt)was great.
MDS demonstrated a total lack of respect for my time and loss of work hours, caused me and my family great hardship and inconvenience, and never had the courtesy to apologize. Rest assured, I will contact as many online consumer review internet services as possible and warned prospective customers to not use Home Everything or Manna Distribution Services.
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Linda Meehan Reply:
October 18th, 2010 at 10:13 am
Dear Ed: I am very sorry for your terrible delivery experience and for our lack of support. I have escalated this comment to the brand manager, the procurement manager and the route manager to determine a root cause for this failure and for immediate correction. You have every right to be angry with us. You will be hearing from us shortly, if you haven’t already, for a resolution.
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By SF in New Richmond, OH, October 9, 2010
The delivery was actually early! Delivery person was excellent to work with.
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By IB from Alvin, TX, October 9, 2010
DELIVERY MEN WERE VERY PROFESSIONAL, DELIVERED PRODUCT TO THE EXACT SPOT WE WANTED IT. BOTH GENTLEMEN WERE VERY PLEASANT. THEY SHOULD BE COMMENDED AND HAVE OUR GRATITUDE.
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By AKB - Park Ridge, IL, October 9, 2010
The two delivery men were extremely helpful in delivering, positioning and then unwrapping an extremely heavy grill. They were polite, quick and very helpful in moving my other things out of the way in order to get the grill in place. They were excellent!
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By ZC in San Francisco, CA, October 9, 2010
Delivery occurred when I was away from home and there was some confusion with my building management. But the delivery people were fantastic and patient and successfully made the delivery. Great job!
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By GB, October 6, 2010
Your driver barely gave me time to make sure that my TV was delivered in good condition. The two guys were eager to rush out the door. Thankfully the TV was alright, given the scuffs on the wet box it was delivered in.
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Linda Meehan Reply:
October 7th, 2010 at 6:49 am
Glad your TV was in perfect working order and I hope you are enjoying it! Remember that the beat up box took the heat during transit from the other side of the planet and it is designed to protect your beautiful new TV. Did you offer the driver coffee and a Danish? I’m just kidding. Sorry if he was rushed, but you can see by reading down through this blog that everyone wants his or her TV delivered NOW, so I’m sure he was just trying to make all his deliveries on time. Best wishes!
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By RICHARD A CASE, October 6, 2010
The Sleep-Comfort Bed was delivered on time, in good condition and the set up was excelant. The crew was very good at thier job, keep it up.
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By GMS, Lake Jackson, TX, October 6, 2010
Other delivery services act as if they are in a hurry to leave. Manna let me open the box and inspect everything carefully. I never felt rushed.
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By JC from Wheaton, IL, October 6, 2010
My delivery experience was outstanding. It arrived within the window I was given. The delivery men were very friendly and helpful. They unpacked my range and carried away the material. I can not say how impressed I was. Thank you so much!
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By SV in Boston, MA, October 6, 2010
Guy was *really* friendly; gave him a big tip (which I hadn’t been planning on doing!). He even provided some advice on setting up the TV.
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By TJ, October 5, 2010
Overall I was pleased with the service. I was kind of disappointed I had to wait a week for delivery, but I live in a pretty remote location, so I can’t complain too much. Only complaint I have was that the delivery crew was almost an hour late outside of the scheduled time. I was next to my phone and computer all morning, just in case I got a “running late” call or email, but I received none.
Once the crew did get their though, they moved the TV in my living room no problem. They even offered to open it up to check for damage (which there was none). Only thing I wish was that they called to let me know they were running late. Outside of that, service was great.
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By TD from Silver Spring, MD, October 5, 2010
I was extremely happy with your delivery service and the personel who delivered my TV. The two men who made the delivery stayed briefly after the delivery to ensure the TV arrived in good condition and worked properly and even helped me move it into place. I could not be happier with the service.
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By KS in Lee Center, NY, October 5, 2010
delivery came BEFORE the scheduled delivery date. Delivery driver called and set up a sooner appt because “I know you want to get your TV as soon as possible”–you dont see that kind of service much anymore.
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By CS in San Jose, CA, October 4, 2010
The wine cellar unit was damaged such that I needed to refuse delivery-that could use improvement! But the delivery experience was great – very clear with a focus on the details of the transaction. The driver was wonderful — very receptive to waiting while we opened the box and very apologetic when the unit was damaged; he made the difference in “resetting” my disappointment.
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By SS from Baltimore, MD, October 4, 2010
couldn’t ask for better delivery. they even called ahead, which was very nice
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By MN in Encino, CA, October 4, 2010
GREAT customer service!!!!! Scheduling process has raised the bar in the industry. Friendly, professional, courteous delivery crew. Thank you for a seamless experience!
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By KM from Erie, IL, September 30, 2010
Great Job! On time and the delivery person did a great job.
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By TZ in Irvine, CA, September 30, 2010
Your driver was extremely helpful and friendly. I appreciated the attention to customer service.
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By Lisa, September 29, 2010
First of all, it is completely lame to offer people no more choice than a four-hour time window for delivery. Secondly, if I call on the morning for which the delivery is scheduled, it is completely lame to be unable to tell me where the delivery falls in the morning’s set of deliveries. Third of all, it is completely unacceptable to miss the four-hour window of delivery altogether. And fourth, when you force a customer to reschedule because you missed the window of delivery, and you tell them that they will be the first delivery on the newly appointed day, it is completely lame to not show up until 90 minutes later. Very, very poor delivery experience.
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Linda Meehan Reply:
September 30th, 2010 at 6:46 am
I understand your frustration about a four hour delivery window, believe me, because I, too, am a consumer amd believe that my time is valuable. If we dispatched a delivery vehicle and driver or team of drivers for each and every delivery, however, the cost would skyrocket well beyond what any normal consumer would be willing to pay for it, so unfortunately, we must live with a rather lengthy window to accomodate the greatest number of deliveries per day. Those people who are lucky enough to live near the beginning of the driver’s route, get the early deliveries. We could certainly dispatch a separate vehicle and driver to make your delivery, but it would not be at the same cost as a routed delivery, I’m sorry to say. And if we made promises about when your TV would deliver on the follow up and failed to deliver….well, I agree. That’s completely lame. Do you wish to be contacted by customer service?
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By Daniel McNeil, September 29, 2010
My experience has been a nightmare. The Manna staff opended the flat screen carton so they could prove the screen was not damaged. They left the 52 inch screen in only the two bottom foam supports and no box around it (left the box and all he debris laying around) Now with no protection around it they leave and it fell over as they were going down the driveway and broke the screen that they wanted to prove was unbroken when they arrived. It fell over because they insisted on uncrating it but instead of putting it back in the protective box they left the box and all the dunnage laying around it my living room. Now for the last 2 weeks I have a broken flat screen a room full of packaging debris, a distraught wife and no comment for Manna in over a week! So if Manna brings your tv to your house beware when they ask you to inspect it. They insist that you sign an invoice that confirms that the screen is undamaged but they leave you exposed to the damage they cause by unpacking the tv to expose the screen but leaving it vulnerable to damage when they leave it unboxed and drive out of sight.
Daniel McNeil
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Linda Meehan Reply:
September 30th, 2010 at 7:05 am
Mr. McNeil: I note that you ordered a Threshold Plus delivery, which does not include removal of packaging debris or the placement of the TV in your room of choice, or the mounting of the TV on a stand or anything else but placing the TV inside your home. The drivers are not required to open the package in this type of delivery, but they did that as a courtesy to you so you could inspect the TV. They are not required to repackage the product. As far as I can tell, the drivers did more than was required by contract, and they delivered a product to you in good order. It is unfortunate that your TV “fell over” but frankly, I’m wondering exactly how that happened since they are secured at the factory in a sturdy base that keeps them upright during shipping and unpackaging. I’ve seen hundreds of thousands of TVs go through our system. At what point does our contractual obligation to you end?
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Daniel McNeil Reply:
October 4th, 2010 at 7:58 am
Ms Meehan,
Let me start by saying Kudos to you for providing this blog. Although we may never come to agreement in this matter I think this blog demonstrates a genuine effort on your part to be fair to your customers. I am not surprised you are “wondering how exactly the TV fell over”. I am sure in your business you come across a number of people who mishandle these expensive product and then try to put the responsibility on companies like yours. I can only tell you that is simply not the case I am telling you the truth. No doubt many flat screens are delivered in this manner without incident but when you perform a task thousands of times occasionally you find a legitimate mishap. Where I stand as a consumer is this. Manna’s vendor in an effort to protect their interest requires the consumer to verify that the screen is undamaged upon delivery. To protect the the vendor’s interest the vendor removed the protective carton and did not replace it. This action protected Manna’s position but left me vulnerable. If they would have provided a simple “threshold service” that is simply carry the TV thru the door and not unpack it we would not be having this discussion. I don’t want to abuse this blog by going on and on so just let me close by asking you to reconsider your position. If you suspect that I am being less than honest with you and short of showing you the unpacked hardware I cannot, at least meet me half way in this matter. I will leave at that and thanks for taking the time to review the matter.
DM
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By JI from, Setauket, NY, September 29, 2010
This was one of the most enjoyable and professional services I have encountered in quite some time…The customer service, the time of delivery is everything that the company had promised..It is such a pleasure to work with them…I was impressed from start to finish. Job well done Thank you
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By GL, Knonxville, TN, September 29, 2010
I was expecting a phone call prior to the delivery persons arrival and I didn’t get one. The delivery man himself was excellent and helpful and friendly and he went out of his way to make sure I was happy. I got the item on time, in perfect condition and my house was left as it was prior to the delivery. I couldn’t really want more.
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By NR in Brighton, MI, September 29, 2010
The service was excellent!The guy who delivered was great!He went above and beyond to help us! We really appreciate it!
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By TC in Laurel, MD, September 26, 2010
I’m very very happy with the delivery service because I received both of my TV’S together and earlier than the arrival window. I will without a doubt request this service again as well as recommend this service. The best part about this service was when my TV’s arrived, this service recommended and allowed me to take it out the box inspect my merchandise and did not rush me at all, and also allowed me to plug them up as well, making sure they work.(basic monitor cord plug in, not the cable line)which was just fine for me.
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By Mia, September 21, 2010
This was SUCH a GREAT delivery service! My delivery guy was pleasant and helped me unpack my oven to make sure it was in good order before having me sign off on paperwork. I would highly recommend this service to all of my friends (and strangers, hence my post.) Great work, and thank you for making my life a little easier!
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By SE, September 20, 2010
HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE!!!
First: the soonest available delivery date was 10 days after it was picked up.
Second: driver did not show up during scheduled time- I missed 5 hours of work to wait for the delivery.
Third: I spent 30 minutes on the phone trying to find out where the package was.
Fourth: delivery company was planning on delivering over an hour late and never contacted me to let me know. Company stated they called(which they may have) but they NEVER left a message.
Fifth: Delivery company lied and stated they did leave a message.
Sixth: Delivery was rescheduled for Saturday between 12-3pm.
Seventh: Driver showed up at my door at 9 IN THE MORNING, NOT BETWEEN 12 and 3!!!
Eighth: Package and item were damaged
Ninth: Driver tried to get me to sign the bill of lading and leave before I had a chance to inspect the item.
Tenth: I would not use Manna again if it were free.
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Linda Meehan Reply:
September 30th, 2010 at 7:24 am
Well, when things go south, they really go south, don’t they? I do apologize for this botched delivery and customer service has told me that they have now contacted you and discussed the situation, ending with your satisfaction. Still, a botched delivery makes us all look bad, and I cannot blame you for your anger. The product released to us by your seller in New York wasn’t even the product you bought, and things only got worse after that. We are aware of some real service failings here and they are being addressed, not whitewashed. Once again, I apologize for your poor experience with us, and only hope that you will conisder giving us a second opportunity to demonstrate the kind of service we are really known for.
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By SF, Woodside, CA, September 19, 2010
I didn’t know how easy the delivery process was going to be when I ordered the wine refrigerator as it doesn’t give much detail on vendor website. I was a bit worried as on their website it just says drop shipped. We were very surprised and pleased when we received the email from Manna saying we could schedule our shipment. Everything went perfectly! Great delivery service.
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By EWL in Sanford, FL, September 19, 2010
The deliverymen were fantastic. My parents are in their 70s and 80s and they helped them out. What a great set of men you set out and they need to be congratulated on representing your company in such a positive light. Their customer service was impeccable and that’s what makes or breaks companies today. Job well done!
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By HB, September 17, 2010
Scheduled delivery time was 8am-noon, with explicit instructions that driver was to call 30 minutes before arriving. By 12:30pm, with no calls, I called customer service to try to find out the status. Of course while I was on hold for about 5 minutes the truck finally arrived. Two guys who barely spoke 3 words to me put the boxes inside my front door and immediately shoved the paperwork at me to sign. I at least took about 1 minute to thoroughly inspect the outside of the boxes and given that they looked OK I decided it wasn’t necessary to open them up and inspect inside. So I signed and they ran out (again without a word).
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Linda Meehan Reply:
September 19th, 2010 at 7:56 pm
I am not sure I understand your comment. Are you unhappy they did not stay longer? I am sorry they did not call first as they were instructed. Did you ask them about it?
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By BC, Mount Dora, FL, September 17, 2010
The delivery person was very helpful and asked if I wanted to remove the top of the box to inspect, which I did. Further, I wanted to turn the LCD TV on and he again was helpful. VERY good customer service.
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By MG in Leawood, KS, September 15, 2010
The delivery person was excellent and seemed to care that we were satisfied with the product and the delivery. He wanted us to feel comfortable that the product was in perfect shape. He succeeded.
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By JL from Laurel, MD, September 15, 2010
Manager hand delivered my product to ensure it was delivered in the required timeframe. Received phone call when truck was on its way. Very friendly.
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By JF in Lakewood, CA, September 15, 2010
The delivery person was friendly, professional, and took special care to advise of the dirty nature of the bottom of the box to avoid fouling the carpet. Very well done, he deserves praise.
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By JM - Tucson, AZ, September 15, 2010
Delivery was scheduled between 12 and 4 P.M. The delivery arrived at 12:30 P.M. and the packaging provided by MANNA was superb. The packaging was removed and the product was in good condition. The delivery personnel was professional, polite, and assisted with the cutting of the tape and bands holding the carton together. Paperwork was completed. This was a very good experience. Because I did not know upfront MANA was going to deliver the product and knew nothing about MANA prior to the service, this was not a factor in purchasing this product. Now after knowing how MANA prepares the product for shipment, I would definitely use MANA again and recommend to others.
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By Matt, September 14, 2010
Worst delivery experience ever.
My delivery was initially scheduled for Tuesday noon-4, so I had to take vacation time to sit around and wait. At 6:00pm, I called Manna wondering where my TV was. Manna had canceled that day’s delivery and never notified me. After that, I was told a supervisor would contact me. I gave them two numbers to call. No one contacted me (and still hasn’t yet).
Manna rescheduled the delivery for Wednesday 4-6, so I had to take additional vacation time to wait for the delivery. Again, Manna never came. I called to confirm, only to find that Manna again canceled and again – did not notify me.
While I was on the phone with Manna, the customer service rep would not put their supervisor on the phone for me to talk with and express my displeasure.
I was rescheduled again for the next morning, when they finally arrived in an unprofessional, seedy-looking windowless van.
I have never had such a miserable delivery experience in my life than with Manna.
I was told I was eligible to receive monetary compensation for my extra time I had to take off from work. Still waiting on that one. Please call me.
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Linda Meehan Reply:
September 15th, 2010 at 2:47 pm
Matt: We really hate to hear things like “worst delivery experience ever.” But frankly I don’t blame you. I trust by this time you have been contacted, the issue resolved to your satisfaction, and the proper apology made. Let me take one more run at the apology part: I’m truly sorry that you had to experience this kind of debacle. No excuses.
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By An of Scottsdale, AZ, September 14, 2010
My entire experience with Manna was excellent from beginning to end. Very professional and business like. The delivery man was very considerate and accomodating and has a really great attitude.
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By JRS of Fair Oaks Ranch, TX, September 14, 2010
The driver/delivery man was excellent! Very personable and very helpful. I can’t think of anything I’d change in your entire delivery process.
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By CD in Kaleva, MI, September 14, 2010
Liked that they unboxed the merchandise and let me inspect it and took away all the packing materials. Great job.
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By RR from Bay City, MI, September 13, 2010
The person who delivered my TV was nice, professional and very helpful. It was an excellent experience.
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By MD from Glendale, CA, September 13, 2010
I was very happy with the fast delivery and courtesy of the delivery personnel. Keep the good Work Manna
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By RS in Renton, WA, September 13, 2010
The service was excellent. the delivery person was courteous and professional.
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By BB in Plano, TX, September 13, 2010
The delivery was extremely easy – I especially liked the phonecall providing the delivery scheduling information, since my husband ordered the item so email correspondence was going to him. The phonecall to the house allowed me to take control of the delivery, without needing to pester him about info he was receiving in email.
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By SKwon, September 10, 2010
I’ll NEVER use this service again. Driver was almost 4 hours late, came by himself. I had to help him take the 50″ Plasma up the stairs to my house. Then the guy asked me to sign paperwork stating everything was okay with the TV even though he didn’t want to bother opening up the box to inspect it. I had to make the driver wait until I inspected the TV before signing off on any document. I called customer service 3 times, each time they said they would call me back and let me know what was going on. Each time they never did. I will make EVERY effort to tell anyone I know NOT to use this service. I’ll take FEDEX or UPS any day over these wannabe’s any day.
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Linda Meehan Reply:
September 13th, 2010 at 7:26 am
Dear SKwon: I really regret the delay in your delivery, however, sometimes things happen that are simply beyond our control. I see in our system notes that we spoke with the driver who was at that time 2 hours late, working alone, and unable to provide an exact delivery time. That is regrettable, and we really do try to hold our drivers to a routed schedule. Please note that the type of delivery service you bought was for one driver, not two, and that the requirements of this type of delivery are clearly stated as “through the threshold” not “down the stairs”. I looked for some indication in your communication with us where you may have told us the TV would have to go up or down a flight of stairs, but I think you forgot to mention that. Had you purchased a white glove delivery — which provides for 2 drivers who will unbox and place your product in your room or choice–you might have found yourself more satisfied with the outcome. And by the way, FedEx and UPS would have left your TV on the porch because they do not provide in-home delivery service.
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By Sheila Salazar, September 10, 2010
NOT A HAPPY CAMPER WITH MANNA****I was told our delivery would be Friday, Sept 3rd. No delivery made. Item still in El Paso. Rescheduled for Tuesday, Sept 7th. No delivery, no phone call. Then called and stated delivery would be Friday, Sept 10 between 12 and 4. Called Fraiday at 8 am, confirmed delivery from 12-4 pm. Called them again at noon, they said, yes Mrs. Salazar, Since you live in Cibolo, your item will be delivered closer to the 4 o’clock hour. No Problem… so I thought. 2:30 pm, Shanna from Manna calls me to say. We do not know where your TV is. “It’s not lost. We just don’t know where it is at this time.” Hmmmm…. TV was ordered on 25-Aug-10. Told I would receive shedule delivery with in 7 business days…..two weeks later, TV isn’t lost it’s just missing? I would like to know how you can make an appointment for delivery, confirm an appointment for delivery and state the approximate hour an item will be delivered (from 3 different phone calls on the day of delivery) WITHOUT KNOWING WHETHER OR NOT YOU EVEN HAVE THE ITEM FOR DELIVERY! BAD SERVICE ALL THE WAY AROUND…..
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Linda Meehan Reply:
September 10th, 2010 at 2:34 pm
Hi Sheila: Well, I don’t see how it could get any worse at this point and I can see why you are unhappy with us. I’ve handed your comment off to the head of our home delivery group who is digging into the issue now. I am sorry for your poor service and your frustration and we will make it right. Someone will definitely be contacting you shortly.
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By Linda Meehan, September 9, 2010
Ouch. A white glove failure AND a dirty carpet. This is so not the way we do business. I will make sure that you are compensated for the carpet cleaning and this delivery agent gets a trip to RetrainingLand.
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By MW, September 8, 2010
I was suppose to have white glove/2 delivery people. Only 1 showed up. I asked if he could come back with someone else. I was told no. He asked me (I am a small woman) to help him carry the TV downstairs because his coworker didnt show up for work. I told him I wasnt strong enough. Then I told him to leave the tv at the door but he insisted on bringing it downstairs. Now, my carpet is dirty from the filthy box rubbing on the carpet steps. The box was obviously too heavy for one person and that is why it was scheduled for 2. Manna and Panasonic only have to pay for 1 delivery person because I have reported it to them. However, now I am stuck with a dirty carpet and the inconvience of trying to get it cleaned. Everyone one was really apologetic at Panasonic and Manna. However they each passed the buck down to the delivery guy who caused the problem in the first place. Wow, cant wait to see how this turns out. Not good business practice – Manna. You got a discount on the delivery fees and I got a dirty carpet.
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By RR from Bay City, MI, September 7, 2010
We were impressed with the notifications by e-mail, phone, etc. on keeping us up to date on the delivery. Delivery on time and 2 folks handling our range were very helpful
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By TWR, San Mateo, CA, September 7, 2010
The product at the nearby airport two days before my scheduled delivery. Hence it might have been possible to schedule my delivery one day ahead of the date it was scheduled for. In any event, the delivery was fine and the team courteous.
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By VM, The Woodlands, TX, September 7, 2010
the product did not arrive at the scheduled time because they called and asked if earlier delivery was possible. I was thrilled to have it 4 hours early and not have to lose my whole afternoon to the 4 hour delivery window. This delivery company was GREAT.
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By Marc, August 31, 2010
Hi, I just filled out your form, and then remembered something else I wanted to add. My delivery window was 8-12, but the delivery was made late, at about 1:30. However, the delivery guys did call during the window to let me know that they were running late. And, fortunately, I had no other plans and was able to wait for them to arrive.
So, I’d give them points for at least letting me know in advance. Otherwise, the delivery was fine.
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By arline, August 31, 2010
Absolutely OUTSTANDING!!!
Difficult delivery to a teeny concession stand w/ a long driveway that starts at an elementary school playground, that’s always crawling with mobs of hyper kids running amok!
Paid for white glove delivery, but the place we bought from screwed up & didn’t tell manna this critical info- also didn’t tell manna how to contact me!!
Order tracking website is so easy to navigate, I was able to see there was some problem (‘huh, wonder why the thing’s still sitting in Chicago 3 days later?’) and address it & schedule the delivery (with weird, bizarre instructions- ‘don’t run over any kids!! Don’t deliver it to the school!! It’s not for them, it’s for the teeny building behind the school, and there’s no physical mailing address for that place!!’ lol, the poor driver!) and I was promised a delivery day that was MUCH earlier than the 2 ½-3 weeks the seller warned me it would take!!
The day of the delivery I spent 2 hrs & made about 8 phone calls to the seller & to manna and finally canceled the delivery till they could get the paperwork straightened out & deliver it white glove style, cuz no way I was even gonna try to move, let alone position a massive commercial fridge by myself!
Minutes later, a rep from manna called & said they FINALLY got the p’work that showed it was a WG delivery, and even tho the guy was making the delivery alone, he was already on his way & he said he would be able to do all that was expected solo, and she un- canceled the delivery cancellation. ½ hour later the truck driver called to deliver & he wiggled that colossal thing around all the tight corners & our little concession stand now has the coolest accessory in all the land, right where I wanted it!!
Great save!! and UNBELIEVABLE customer service!!! That the driver was willing to do a 2 person job himself is beyond heroic, especially given the fact I had plenty of time to straighten this white glove vs threshold plus mix up well before 2 hrs before the delivery time. Busy-ness & lazy procrastination prevented me from taking such an action, and I apologize; thanx so much for fixing all this so lighting fast!!!!!
If we ever order something massively humongous over the internet again, for our home or for the other concession stand, I really hope you are the shipping company, and if you’re not, we plan to request that they use your services. if we ever hear of anyone talking about gigantic stuff they are planning to purchase online, I’m going to urge them to do the same.
I don’t think I’ll order our next commercial fridge from the same place, cuz they apparently suck in the ‘getting critical info to the shipping company’ department, and in spite of their inefficiency (and my slowness to get around to taking care of the paperwork snafu) WOW, you guys are incredible, even in the face of such rampant incompetence!!! thank you SO much!!!
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Linda Meehan Reply:
September 1st, 2010 at 6:49 am
Arline: If you were here I’d give you a hug. Thanks for the great story.
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By Evelyn, August 27, 2010
The tv that we purchased in October had to be serviced three different times before the warranty was up, finally Vizio decided to replace it for us. We were told that the new tv would arrive in the box with packaging and that we would have to sign off on paperwork stating that the tv packaging was not damaged as well as the tv. After a week and a half with no working tv in the house between the time the tv broke and the new tv was delivered, the day of delivery came. The tv was brought in without the box or packaging and brought directly to where the tv was to be set up. No one set up the cables, they said they did not do that, and I was told to fill out paperwork that was for the tv that they were taking though the questions were about the new tv that arrived. Overall I am not very satisfied and only hope that the new tv does not have the problems that our old tv had.
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Linda Meehan Reply:
August 30th, 2010 at 8:32 am
Hello Evelyn: Our system notes show that the TV arrived on time as scheduled and that the drivers chose to unpack the TV in the truck rather than haul the packing materials into your home, a good decision designed to minimize your interruption. On a swap like this the packaging is used to return the old TV. Did you ask about the packaging? Did you request to see it? These are clearly within your rights. Paperwork for the old TV is required because it is important that its condition be noted at the time of pick-up for everyone’s protection. Our contracted scope of work for this company does not include installing your TV.
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By TET in Huntingtown, MD, August 24, 2010
I really can’t think of anything that could have made it better. It is one of the best delivery experiences we have ever had. Communication/tracking was excellent and the deliveryman was great in every way. I should commend him to his supervisor. Thank you and keep up the good work.
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By GN in Delray Beach, FL, August 24, 2010
Excellent experience with my product delivery. It arrived within 5 minutes of the beginning of my scheduled delivery window. I was able to track it online every day. I was also able to schedule a delivery window all online. It was so easy!! Thank You!
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Linda Meehan Reply:
January 5th, 2011 at 12:53 pm
@GN in Delray Beach, FL, Thanks for the kind words.
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By RW in Lopez Island, WA, August 24, 2010
The delivery could not have gone better. Driver helped carry the TV to the second storey and got it going immediately. He was personable, prompt, and competent.
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By CC, Worcester, MA, August 24, 2010
I have never been so pleased with the constant updates regarding delivery and the quick, friendly answers from anyone who I spoke with..great experience..should be a model for all delivery services!
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By GS, August 20, 2010
This is the best delivery service I have ever seen! The product was delivered on time and in great shape even though it weighed 250 pounds.
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By SDC, Chantilly, VA, August 19, 2010
I had a great experience with the representatives that delivered my product. They were exactly on time, called ahead of time, and had no problem taking their shoes off in my home. They were very polite and made the entire transaction happen flawlessly and very quick too. Definitely recommend them if I get the chance to. SDC
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By PK, Greensboro, Ga, August 19, 2010
Superb personnel and service.
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By JRD in Cincinnati, OH, August 19, 2010
Great service. I have cross-checked the contents against what is supposed to be in the box, everything is here. No problems. Ideally, it would have been nice to have 2 people and a hand truck so it could have been put on the back porch, as it was, it was slid down a ramp into the garage, and that was OK.
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By RG of San Francisco, CA, August 19, 2010
I was pleasantly surprised by the experience.
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By LP in Houston, TX, August 19, 2010
Delivery people were very helpful, even helping me bring the product around to the back of the house. It only took a minute to do this, but it would have been very difficult for me to do it alone. Much appreciated.
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By JMP, August 18, 2010
I was nervous ordering my first plasma HDTV over the Internet (ElectronicsExpo.com), but Manna and the local delivery company who delivered the HDTV made me glad I did!
I did have some difficulty with the scheduling process. While Manna’s scheduling website was easy to use, the local company was unable to honor the time window because they weren’t going to be in my area during those times. Fortunately, they did call in advance (though only the day before) to reschedule. I was given a choice of the evening before (the local company called that same afternoon, and I was not going to be home in the evening), the next morning from 8a-12p, which was unfortunately impossible for me given my work schedule or 4p-6p two days after the original date. I chose the final option, but the catch was that only one delivery man would be there and I would have to assist delivering the 65″ HDTV into the home (this was also true of the first alternate time). I assumed I would be waiving at least some of my liability rights and although this made me uncomfortable, my schedule really made it difficult to come up with an alternative. (this is why the original scheduled date was ideal!) I was also somewhat disappointed given that I paid for white glove service that included two delivery personnel.
In the end, what really matters is that the HDTV arrived in perfect condition, the local company was accommodating, and the delivery man was pleasant, patient as we unboxed and inspected the HDTV, and went above and beyond in helping me setup the HDTV.
So, while the scheduling process was messy, the important thing is that, in the end, I was spared the hassle of dealing with a damaged item and I worked with a kind and courteous individual to complete delivery. I would recommend Manna in the future and would use their services as well as the services of the local delivery company should I order a large item again on the Internet. I will be sure to ask the e-tailer if they use Manna before I purchase!
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By N. Massie-Brown, August 12, 2010
I was all excited to find my matching washer on line. Happy to see that I could receive it in short order. Was impressed with and appreciated Manna’s online tracking. All looked good until I received a call that my item would not be delivered on the date I’d selected and initially approved by Manna. For an additional (3)more days I went back and forth with Manna reps looking for my lost shipment which ultimately was found sitting on a dock unidentified. As much as I was told by Manna reps that they appreciated my patience while they looked for a logical excuse for the lost item, not once was I offered some type of accommidation for my trouble. My washer, originally set for a 8/6 delivery, finally arrived on 8/11.
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By Michelle Vallee, August 12, 2010
The delivery scheduled for 12 to 4 arrived at 10:30am, with no 30 minute warning call. The driver–Frank–was alone, even though I was assured it would be a 2-person, white glove delivery. Frank was gracious: tried to get a second person, tried to get permission to remove old recliner…but whoever was in the office gave him a loud (I could hear it)NO. I had to call Craftmatic to have a manager there get things straightened out.
I would never use Manna again, as all the problems stemmed from poor service in the office. The delivery instructions were not at all what Craftmatic had requested. The delivery person was not the problem–and he was very good in a difficult situation. Thanks to Frank, but no thanks to the rude man in the office.
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Linda Meehan Reply:
August 12th, 2010 at 6:58 am
Hi Michelle: At the very least, this sounds like a failure on our part. I’ve just sent your comment off to customer service for a response and you will be hearing back from us shortly.
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By angel, August 11, 2010
i am so happy how your drivers take there time and how respectful they are and very nice . i would highly give manna 5 stars in delivery this anyone they was on time and took there time with my 56′vizio manna distribution your the best .keep up the good work ..
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Linda Meehan Reply:
August 12th, 2010 at 6:56 am
Thanks, Angel. Nice to hear your positive comments.
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By josh, August 9, 2010
great product delivered on time. great service!
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By BH in Severn, NC, August 9, 2010
Driver did an excellent job and item arrived in great condition. I could tell it had been handled with care throughout the shipping process. Thank you!
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By RPO Jr. from San Jose, CA, August 9, 2010
The delivery was great !!! Very nice, helpful and enjoyed talking to them as they quickly helped unpack the TV quickly to verify functionality. Less than 10 minutes ensured everything was flawless and left me w/ a smile.
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By BL from Olympia, WA, August 9, 2010
Very nice service and the two people that delivered were great and very helpful.
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By GW Jr. Bellwood, IL, August 9, 2010
I had plan on purchasing the product before I heard of Manna. However I may use Manna services for other things in the future.
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By LP in Reno, NV, August 9, 2010
Clark and Jeff, the two men that delivered my refrigerator were polite, patient, and thorough with great attention to detail. I was very pleased with the delivery process, especially as my delivery was a bit difficult.
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By CVW from Lancaster, NY, August 9, 2010
I was pleased that my first experience with an internet purchase where I had no personal contant at the time of the sale went as smoothly as it did with your company. I would use your service again.
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By AC in Balieyville, IL, August 9, 2010
Your driver was excellent. I had no idea of the delivery company when I bought this product but the manner in which everything was handled was a great expierence for me. I was impressed with the driver and the company because the shipment was here at the exact time it was supposed to be. Excellent work!!!
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By Dan, August 6, 2010
Tv arrived in terrible condition, in a van with broken windows and two delivery men with very poor appearance. If I were a single female I would not have allowed them in my house. Plasma tv screen was shattered in many pieces, clearly pointing to the fact of how poorly the package was handled.
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Dan Reply:
August 6th, 2010 at 2:32 pm
On a second note, the driver required me to provide a knife to open the tv packaging and they also broke personal property in my home (a crystal plate) while trying to remove the damaged tv from my apartment. This is certainly not the type of service I was expecting.
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Linda Meehan Reply:
August 6th, 2010 at 3:30 pm
Dan: I am extremely sorry for this disaster. A customer service rep will be contacting you immediately. We will reimburse you and replace the plate. Please accept my apology.
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By CE of Forest Lake, MN, August 4, 2010
This was a 5-Star experience! Your driver was courteous and put the package right where we asked. This felt like concierge service and it was greatly appreciated. I would recommend your service to anyone!
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By CW from Ocala, FL, August 4, 2010
Our delivery man was awesome. He came the evening before our scheduled delivery. He helped my husband set the TV up and even cleaned up the mess of all the packing materials. AWESOME job!!!
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By JK in Glendale, AZ, August 4, 2010
Excellent, prompt and helpful delivery person. Helped check out T.V. prior to leaving and did not “Rush” to leave. It was a pleasure having him make the delivery. Thank You.
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By DF in Louisville, KY, August 4, 2010
I had absolutely no setbacks in my order. The product was delivered within the four hour delivery window and I couldn’t be more pleased with the performance of my new dishwasher. I would have liked for the product to have arrived sooner, but, with free shipping I really can’t complain. Overall, a great experience.
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By GF in Scottsdale, AZ, August 2, 2010
I was a little apprehensive to order a large electronic item from out of state unknown (to me) vendor. However, I was very pleased. I couldn’t as for any better service. Prompt, courteous, pleasant.
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By DT of Chicago, IL, August 2, 2010
Great service! Thanks.
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By Tyler, August 2, 2010
Anyone working 9-5 (the majority of people) have to go way out of their way to accommodate your ‘frames.’ Drivers are not flexible regarding deliver time, which is a major disappointment as well. I was even willing to get off early on Friday to accommodate YOU (In case you hadn’t noticed, the customer should not be accommodating the business, it should be the other way around) and the driver still said no because I could only promise him a two hour window…absolutely pitiful. I will definitely check to see who my online orders will be shipped from in the future. If Manna is on that list I will pass.
After reading a couple of reviews here on the site, Sandy’s jumped out at me. “My husband took half day off to wait for the delivery.” I’m assuming that’s what the majority of people are doing, and that’s just wrong.
After complaining for a bit, and trying to get a resolution, one of the answers I got was “That’s just the way this industry is.” If that’s the case, then there is some serious money to be made by a freight company who chooses to put the customer first.
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Linda Meehan Reply:
August 2nd, 2010 at 11:39 am
Hi Tyler: I noticed that our driver called you 30 minutes prior to your originally scheduled delivery time (12-4), but you told him that no one would be there for about an hour or 12:30 at the earliest. So you set the stage for your own disappointment by failing to meet your side of the delivery agreement. I also see that you hung up on our customer service representative when she was following standard procedure of having you contact your place of purchase to authorize an after hours delivery and that when she tried to call you back, no one picked up. (What if it wasn’t really YOU calling us to change your delivery schedule? What if it was a disgruntled roommate? Trust me – that happens and that’s why the built in safety of having the purchaser contact the seller to authorize the change in delivery time. It’s the only way we know it’s really you.) So you didn’t leave us many options, Tyler. Look, I’m a consumer, too. I don’t like having to wait for the TV repairman or the dishwasher repairman or for furniture delivery any more than anyone else does, but I do understand the reasons. I am NOT the only person on his or her route that day. Could we dispatch a driver and a vehicle expressly for your delivery after hours? Absolutely. Would you like the cost? I’m guessing not. Or we could simply leave your expensive electronics purchase on your front porch, but that seems like a big red “Steal Me” sign to anyone passing by. Seems like we did put you first but you chose to ignore the process.
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Tyler Reply:
August 2nd, 2010 at 12:51 pm
@Linda Meehan,
You’re missing the point and trying to undermine my credibility. Allow me to defend your accusations and expand:
First, to call your delivery arrangements an ‘agreement’ is a mistake. You dish out option 1 or option 2, if neither of those work then the customer pays extra. That’s not an agreement, that’s an ultimatum. I had to make special arrangements for someone from NH to come down and accept the package for me and yes, they were unable to arrive on time. The driver was very nice and accommodating that day to work with me to get the item delivered, but by no means did I ever enter into a willing relationship with your company where I couldn’t handle my side of the agreement.
Secondly, everytime I contacted support the service was great, she put me on hold a few times and one of these times I had something come up at work that I had to attend to. We put our customers first, so naturally I dropped what I was doing to assist them. I spoke with your company multiple times, as well as the president of the company I ordered from and they got the same answer I did. The bottom line was if I couldn’t make it 8-12 or 12-4 for that entire window, myself or the company I ordered from would have to fork over extra money.
Finally, your route argument is invalid. I don’t mind waiting and I do not belive the world is centered around me as your example implies. My point is, that your company does not provide a valid time frame in which to deliver for the average worker, and they are unwilling to negotiate these terms at all. I used to run a bread route, and I know what it’s like to manage your routes to be as efficient as possible. Sometimes you have to rearrange them to accomodate the customer, even if it’s inconveient to the driver. I was willing to take off early on Friday and be available for a two hour window 2 – 4, but the driver simply would not budge. All or none was the only option I was presented with. I shouldn’t even have to offer to take off work or make special arrangements for someone to babysit my house to accomodate your company. You should be bending over backwords to work with the customer (within reason, as you stated).
The fact still remains, if someone works 9-5 and doesn’t have anyone in the area willing to sit around for 4 hours at their place, Manna is of no help to them. This is a fundamental flaw in your business model. Don’t get me wrong, your company is doing some things right. I had no complaints with the personel I delt with or the delivery itself, the complaint is in how you run your business. Please keep in mind that anytime I mention ‘You’ it’s not a personal attack on you, Linda Meehan. I am referring to the business as a whole.
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Robert Reply:
August 3rd, 2010 at 8:54 am
@Tyler,
It always amazes me when a person wants to purchase at Walmart and then complains that he didn’t get Neiman Marcus attention.
When you buy a premium service you have every right to demand exacting standards. Your complaint that Manna offered a premium service only if you wished to pay for it shows your complaint to be rather hollow and that you were only willing to pay for the standard service (which you have said was provided).
To hold a company to a standard you are not willing to pay for is unfair. Your last line indicates that you think that there is a place in the market for a company that offers exact delivery schedules.
That is true for those customers who are willing to contract for that service and pay for it.
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By PM, July 31, 2010
First attempt:
Very impressed with the online delivery tracking. Delivery was on time. Box was undamaged but TV was shattered. I see that other users have had the same problem. Not sure whether the retailers are sending out damaged equipments or if the shattering is a result of lacking shock support or inappropriate handling. It’s not too difficult to imagine how a shock could damage the tv without damaging the box. Anyways, things happen, delivery was refused, driver mentioned that typically they would resend in a shorter duration to accommodate the issue.
Second attempt:
Delivery was scheduled for the following Monday, 9 days after the first attempt – surely not how I would have expected to take care of a customer. TV landed in the city on Thursday. It was good to see that Manna agreed to reschedule delivery on Saturday 10am-2pm. We had requested delivery on Friday, but apparently the final agents needed a day for pickup. Regardless, we change our Saturday plan and wait eagerly. At 11am on Saturday, Manna calls and tells me that the agent they chose for delivery does not work on Saturday. Not pleased at all! Of course they apologize and tell me that they can’t reach the agent and it will be before Monday morning, before they can schedule anything.
I understand that mistakes happen but this second delivery attempt has been certainly disappointing. The TV has been in the city since Thursday afternoon, and I have to wait till Monday because someone chose a wrong delivery agent. Talk about wasting time and spoiling the excitement/experience. Definitely reporting this to the vendor, I hope they chose another company. If Manna really cared, would they offer any refund instead of mere apologies?? Seriously doubt it.
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Linda Meehan Reply:
August 2nd, 2010 at 7:13 am
Dear PM: It seems like when one thing goes wrong, it often triggers a cascade of misfortunes. First, I’m sorry your TV was damaged and that a new one is one its way to you. I am really not happy to hear about the rest, and checked the system this morning for notes regarding your delivery. You will be hearing from us today about a better resolution than what you currently have.
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By EG from Houston, TX, July 29, 2010
Great job…liked the capability of tracking my package and scheduling the delivery. My TV was delivered in one piece and without any problems. Keep up the good work.
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By RK of San Mateo, CA, July 29, 2010
Excellent job. I will buy again
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By SF in Aldie, VA, July 29, 2010
Love how you can schedule your appointment online. That was awesome and worked out great for someone like me with a crazy work schedule.
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By SW, July 28, 2010
The driver was on time and very helpful. He waited patiently while I checked over the TV and even made sure I went through everything on the check list.
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By Dave, July 28, 2010
Not happy in the least with latest (2nd) delivery attempt on a curio cabinet. First time driver was professional and competent, but cabinet was damaged and not accepted. Second time, driver was in a vehicle inappropriate for the item. The cabinet is supposed to arrive upright on a pallet. It was on its side and there was no pallet. Delivery vehicle did not have sufficient height for the cabinet so I think someone took it off the pallet and laid it on its side to transport in the inappropriate vehicle. Driver did not have even basic equipment with him – no dolly to move the cabinet and no utility knife to open the packaging. Not surprisingly, cabinet was damaged and was not accepted. Hope third time will produce a better resulted. One way or the other, it will be the last time.
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Linda Meehan Reply:
July 28th, 2010 at 12:52 pm
Dave: I could not be less happy myself with the way this went. This is not the way we plan for deliveries to happen. You may already have been contacted by Customer Service, and if not, you will shortly. Please accept my apology and know that we are getting to the root cause of this failure.
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By CHB, Trinity, TX, July 26, 2010
Very Timely on delivery
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By MSO in Los Angels, CA, July 26, 2010
Once our tv was picked up by Manna, everything was great! The scheduling was easy and the delivery personnel were friendly and professional. They were very patient while we opened the tv and turned it on to inspect it! A+++
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By RG in Schenectady, NY, July 26, 2010
Being able to set up the delivery day and time on line was very convenient!
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By Jim, July 23, 2010
The delivery scheduling system seemed to work quite well. I got a call at 11:35AM asking which house was mine, problem was that my delivery window was 12 – 4. I work a few minutes from my home, so I was actually just leaving to head home for the window. I told him I would be there in a few minutes.
Upon arriving he was nice and we moved the TV into the media room where it was going. As he helped me open the package up, he was standing on the backside and said, “this is a pretty TV”, to which I responded, “not really, the whole screen is shattered”. Not sure the root cause of the damage, but now I am waiting weeks again for a TV……annoying.
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Linda Meehan Reply:
July 26th, 2010 at 6:37 am
Jim: I’m very sorry your TV arrived damaged and hope that a new TV is on its way to you as I write this. TVs travels many thousands of miles along the supply chain from factory to your living room, and the possibilities for damage are great. Since you did not notice damage to the box, it is highly likely this TV was damaged before it ever left the factory…not that that fixes your problem. When you see puncture holes or crushed corners, the damage can usually be said to have occurred on a loading dock or a truck. I understand your annoyance and we will try to get your TV delivered quickly and in perfect condition. Thanks for your comment and your patience.
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By Byron, July 21, 2010
I was astonished by the amount of notice and clear instruction I received to handle the delivery and what to expect from the delivery personnell. The whole experience was wonderful. The driver arrived on time and allowed me to thoroughly inspect the package. I’ve never had a better delivery service.
The only thing I saw that could be improved was that the poor guy had to deliver large screen TV boxes all by himself. I felt bad because if I’d have known he was alone I’d have helped him.
Kudos to your service for being the best I’ve seen. I’d order from your affiliate website again without hesitation.
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By DK in Spring, TX, July 21, 2010
This is the forth or fifth big ticket item your service has delivered to me. Every experience has been great!
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By Sandy, July 20, 2010
I am very upset and unsatisfied with the delivery service. The appt was set on 7/13 8-noon The delivery guy call me around 10am on 7/13, to let me know he was unable to make it by 12pm, he was heading to Big Bear and he will call me back in an hr to let me know if he was able to make it maybe around 3pm. At 12pm he still didn’t call, so I called him but he didn’t pick up, I left him a message, letting him know someone will be home until 2 and for him to confirm if he could make it or not. He never called back. I called the office at Manna around 2 to ask and let them know the situation. They told me they couldn’t make it that day. I was very upset because how come they didn’t inform me if they couldn’t make it that day. My husband took half day off to wait for the delivery.
We rescheduled to July 14, 2010 8-12. That day, was the same situation, nobody called to inform me they couldn’t make it between the time that was scheduled. I called the office at Manna, and they said it was some internal mistake. Again, my husband took another day off. This is very upsetting and frustrating because if the company was unable to follow the scheduled appointment. Then why do I need to make an appt and wait? How come I wasn’t informed? Who will be responsible for the days my husband waited for the un-shown delivery??
I have to say, the service is very poor and I am very unsatisfied with the service. I called Manna and Buydig, but nobody can help me. After all the phone calls I had to make during my work hours I have to make, they delivered it around 3pm. It totally wasted too much of our time. It’s ridiculous.
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Linda Meehan Reply:
July 21st, 2010 at 6:27 am
Hi Sandy: Ridiculous is the word I would use if I were standing in your shoes, too. I am forwarding your comment to operations and customer service to speak to the delivery agent who handled this delivery and to reach out to you as well. You will be hearing from us shortly. Please accept my apology.
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By JL in Mokena, IL, July 20, 2010
I was not home when it was delivered but another family member was. I am unsure how many people were there to deliver the package. I did not receive the package during my scheduled time. However, someone from Manna called before the scheduled delivery time to let me know and to be sure that the time the package could be delivered was acceptable. I was also given a call back number and name of the individual incase the time I was rescheduled to was in any way a problem.
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By KF of Moraga, CA, July 20, 2010
The delivery driver was very helpful and courteous.
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By Charity, July 20, 2010
I was given a 4 hour time frame. The TV was delivered LATE. I had things to do that day & did not appreciate waiting longer than expected on the delivery. 4 hours should’ve been sufficient to get me the TV on time.
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By EON in Berkeley, CA, July 20, 2010
The two guys were very helpfull
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By FBO, July 20, 2010
My father was home when delivery arrived. I had warned him several times to open the package and inspect the TV (“threshold plus” delivery) before signing anything. Delivery personnel assured him this wasn’t necessary and had him sign anyways. If TV was delivered broken we would have been screwed out of hundreds of dollars because on unscrupulous delivery personnel.
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Linda Meehan Reply:
July 20th, 2010 at 9:08 am
Dear FBO: You are absolutely correct in reminding anyone who accepts the delivery to inspect the contents. We urge all our customers to do so immediately to ensure they do not receive damaged goods. In this case, the driver SHOULD have waited for the inspection rather than pushing for a quick sign-off, and he will be reminded of this.
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By ELD, July 19, 2010
Ordered a TV from Vizio, and received my scheduling e-mail from Manna Distribution 30 minutes later. I scheduled my delivery for 1 week from that day. Scheduling was a breeze. All the problems started when the delivering agent received my package to be delivered. Delivery personnel did not show up for scheduled delivery time, they actually showed up 4 hours after the fact. Since I was not home, I had to reschedule the delivery for another day. I had the unfortunate pleasure of speaking to the driver, and he was mad at me because I was not home when he decided to make a delivery attempt. I called Manna after the delivery driver finished his lecture to me about the time he wasted making a delivery attempt and I was not home. Keep in mind, his delivery attempt was 4 hours after the scheduled delivery time. Manna rescheduled my delivery for the next day at the same time as before. Delivery was not made during set delivery time. I had to call Manna again, and notify them of my package not being delivered to me on time. Manna representative placed me on hold and called the delivery agent to see what the problem was. The Manna representative ask if it was okay for the delivery to be rescheduled for later that day. I agreed with the new set time for delivery between the hours of 6p to 8p. I got a call from the driver at 4p, and he told me that he will be at my home in 20 minutes. He also told me I should head home if I am not already at home. After this joyous adventure (sarcasm), I finally received my delivery. YAY!!!
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Linda Meehan Reply:
July 20th, 2010 at 6:37 am
Dear ELD: Yes, it looks to me like this driver is going back to both delivery and charm school. Believe me, I’m not making light of your complaint. Late deliveries are not acceptable nor are they the norm, but the driver’s rudeness is inexcusable, especially since you were present during the scheduled delivery window and he wasn’t. This driver will be reprimanded and if his behavior is a trend, he will no longer be driving for us.
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By AMD, Naperville, IL, July 19, 2010
The whole experience was a breeze. It arraived even earlier than initially estimated.
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By NS In Los Angles, CA, July 19, 2010
Great service, on time, and professional.
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By DC in Joplin, MO, July 19, 2010
outstanding experience
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By JK in Houston, TX, July 19, 2010
VERY SMOOTH, NO PROBLEMS.
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By JL of Salem, MO, July 19, 2010
Excelant service
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By Diane, July 17, 2010
All of the processes from ordering (from Costco) to delivery set-up, notification and scheduling were outstanding.
I took off the day from work to wait for the delivery which had a window of Noon-4pm. I was receiving the delivery in Sonoma, CA – and had an appointment in San Francisco at 6pm.
At 1:22pm, I received a call needing to move my delivery window to 4-6pm. I let the person know that wouldn’t work as I had an appointment in the city. He said he would make sure I received it as close to 4pm as possible.
At 4:15pm I received another call from the drivers saying they were 45 minutes away. At that point I cancelled my massage appointment which cost me $100. The delivery came at 5pm. The previous instructions that were sent to me said to make sure the boxes were opened and inspected by me. The delivery person dropped off the boxes in my backyard, and then said I didn’t need to open them, just to sign. He was obviously in a hurry with being so late, so I just signed. Was a bit uncomfortable of the situation.
After I opened the boxes I realized assembly was required which I also didn’t know. I spent the next 2 hours assembling the chairs and table.
Love the product. The delivery while giving great expectations, cost me $100, and an uncomfortable feeling not knowing if I was supposed to just sign or not.
The drivers need to be made aware of the instructions the customers are getting – then the whole process would be kept in sync. Good could have been and should have been great.
Not sure if this is a normal situation.
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Linda Meehan Reply:
July 19th, 2010 at 7:33 am
Hi Diane: I am looking into what went wrong with this delivery, but in the mean time I want to say this is not how we handle a Threshold Plus delivery type, which is what you purchased. Our drivers KNOW they are to deliver the product inside the door of the home, not leave it in the backyard. The driver’s lateness is an issue we will take up with him this morning. I expect that a customer service rep will be contacting you to work out a resolultion.
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By John Oester, July 16, 2010
Your delivery personnel were very neat and professional. They were very apologetic for the badly damaged condition of the appliance which they were asked to deliver.
It would be best if your firm inspected its deliveries along the way so that the point at which the appliance was so badly damaged could be more readily determined.
My wife was gravely disappointed that her new dishwasher had to be returned and that she will now have to wait several additional weeks for delivery.
When this happens and your firm is at fault, why don’t you air freight the replacement item so that the customer does not have to wait so long for satisfaction?
We hope that the replacement appliance arrives undamaged, but our experience thus far does not give us great confidence that this will be the case.
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Linda Meehan Reply:
July 19th, 2010 at 7:50 am
Hello John: I understand your disappointment with the damaged product and I looked up the delivery receipt in your driver’s possession that has been imaged into our system. Unfortunately it is not noted if the packaging was damaged, which is generally a sign that the product was damaged somewhere along the supply chain and AFTER it left the factory. If the packaging is not damaged, then it is more than likely that the damage occurred before the product left it’s point of origin–the factory. You should be receiving a new product soon. You’re right, we could unpack every one of the hundreds of thousands of products we deliver across the country, but that’s a highly labor intensive strategy that would ultimately impact every single consumer purchase. We will make every effort to ensure that your next delivery goes smoothly–the way they are all supposed to.
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By Jon Schwartz, July 14, 2010
they delivered a badly damaged item sent from appliance conection. The box was not damaged and the driver did not insist on inspecting both items completely. Construction was delayed and thus the items were not ispected fully for a month. When they were, major damage was noted. I would NOT use this company again as they undoubtedly damaged the item in transport and did not do a full inpsection knowing that damage to these items is fairly typical.
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Linda Reply:
July 15th, 2010 at 7:07 am
Hello Jon: That’s a really unfortunate situation and one that could easily have been avoided had you opened the package right away as our instructions tell you to do. I know it seems impossible but products get damaged even before they leave the factory floor, and if the box is UNDAMAGED, that’s a big red flag that the damage occurred prior to its ever leaving the factory. Given the clean packaging, where else could it have occurred? We addressed claims quickly, but there has to be a cutoff period and that’s why we tell you to do the inspection while the driver is still present.
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By NT in Tempe, AZ, July 14, 2010
..never had a better delivery!!! The delivery person, was caring and polite.
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By WTX - San Gabriel, CA, July 14, 2010
There should be an option to schedule for afternoon deliveries. I would also like to see more choices for days of the week to select from (only 3 were provided to me).
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By ALS in Shoreview, MN, July 14, 2010
The service went out of their way to get me the product earlier than scheduled to accomodate me. They were so easy to work with! I would definitely use them again.
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By BG of Franklin, IL, July 14, 2010
Delivery people asked if they could come a little earlier than the time I had asked for and I complied. Point being they asked rather than just came early – I think that was exceptionally polite and professional. Thanks a lot for your service.
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By PH in Bolder Creek, CO, July 14, 2010
The young man that made the delivery was friendly, helpful and professional.
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By John P. in Pelham, AL, July 13, 2010
We were very satisfied with the speed of delivery and the polite attitude of the driver also the delivery was delivered on time as promised. Thank you.
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By JA in Daly City, CA, July 13, 2010
I am verry happy with Manna Services, always great guys delivering my stuff, as well as Buydig.com where I always get great price, brand new stuff, free deliver and fast services. great guys!!
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By AC, Buna, TX, July 13, 2010
Keep up the good work. I am very satisfied w/ the delivery time & delivery employees. Thank You!
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By Doug Koury in BRIGANTINE, NJ, July 13, 2010
My delivery was not sent on the date/time it was promised and compounding this problem, no phone call was made by Manna explaining the reason for the delayed shipment. I contacted Manna the next day and was pleased to speak with Ms. Jody Bettencourt who agreed to credit me back some money for the inconvenience suffered by receiving my delivery over a week late. Jody was a true professional who empathized with my plight and acted to resolve this matter quickly and to my satisfaction.
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By MAC in Ogden, UT, July 10, 2010
The delivery personnel were very courteous and put the delivery on my deck exactly were I asked them to. Thanks
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By Ken Gembel of Johannesburg, MI, July 10, 2010
The entire process was outstanding! From the moment I made initial contact with the Company, to the time the mattress was delivered, ALL involved were thorough and professional. Nothing needs improvement! The delivery company was GREAT!! Thank You!
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By DJ from Denham Springs, LA, July 10, 2010
Not knowing what to expect when purchasing such a large item (a grill) over the internet, I thought the scheduleing, on-time delivery and condition of the product when off-loaded from the truck were remarkable! Would not hesitate to recommend to others.
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By HA in Waynesboro, GA, July 10, 2010
Great job…excellent product and service!!!!
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By Dave Hoffmann, July 9, 2010
The delivery schedule system Manna uses is really nice. I was impressed up until delivery day.
My TV was to arrive between 8a-noon. I saw via the status link Manna provides that it was out for delivery at 9:36a, and was pleased.
Then noon came, followed by 1, 2 and 3p — no TV and no phone call. Called up to Manna, and was told they were delayed and would be at my home in 1-1.5 hours. 4:30, 5:30, 6:30 … nothing. I called a second time up to Manna, and after they contacted the local delivery company again, was told they would be there in 15-20 minutes.
7:30p they arrive.
They did setup my TV as promised, and left the house as it was, but 7.5 hours LATE and no phone call to ME? FAIL!
However, the two phone calls up to Manna in MN were professional and they tried to help the best they could. However, actual execution with the local delivery company was a disaster.
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Linda Meehan Reply:
July 9th, 2010 at 6:22 am
Dave: Yes, we completely blew the opportunity to perform here and I apologize. I’m asking Ops to contact you today by phone and our Route team will be communicating with this agent to find out what happened and how to prevent it in the future.
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By MARY M MARCHLEWICZ, July 8, 2010
THE DELIVERY OF OUR TV WAS TERRIFIC. FROM ORDER TO DELIVERY WAS A O.K.
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By CB in Laguna Hills, CA, July 7, 2010
Keep doing everything the exact same way! Excellent service.
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By CM in Henderson, NV, July 7, 2010
The delivery team and scheduling process were efficient and very professional.
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By MF in Freeburg, PA, July 7, 2010
Delivery scheduling was smooth, delivery truck arrived when expected, delivery personnel were great!
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By JK of Columbia, MO, July 7, 2010
Items arrived on time and in great shape!
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By KK from Enid, OK, July 7, 2010
We were very pleased with the courtesy and the professionalism of the gentleman who delivered our order. He stayed a bit longer than was actually required to ensure that the television was working, so that we were completely satisfied. We were very appreciative of his considerate attitude. Thank you for providing such good service.
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By WS in toccoa, GA, July 7, 2010
it has been a pleasure to have you deliver our double oven, thank you
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By Z, July 2, 2010
This was a terrible delivery experience for me. The delivery scheduling system seemed to work well. However, the actual delivery was a totally different story.
My washer and dryer were scheduled to be delivered on June 30 (which was one of the available dates for delivery), but then Manna called and said the earliest delivery date had to be postponed to July 1. During the four hour “delivery window” on July 1, nobody showed up nor called, so I had to call Manna for an update. Two hours after the “delivery window”, two men finally came with a truck. Obviously, to wait for this delivery, I had to take the whole day, not just four hours, off my work. Nobody from Manna gave any explanation why it was late and late again. If the delivery can’t meet the delivery window, why can’t Manna offer to call and at least explain the situation?
And it was only the beginning of my terrible experience. The two delivery guys initially refused to deliver the items upstairs even though I had paid for that particular type of service. They only did so till I had them confirm with their dispatcher what service they were supposed to provide. Unfortunately, neither of them appeared to know how to lift the washer upstairs. It was nailbiting to watch them do the job they are supposed to be good at, and I was praying that they don’t damage my wall, carpet and handrails on their way up. After they finally took the washer upstairs and unpacked it, the worst part was to find it already damaged and I had to ask them to take it back. Another nailbiting time to watch them move it downstairs. Although the service I paid for was “white glove delivery”, the delivery guys did not bother to take their shoes off, and their lack of professional training left my new home dirty with stains, smudges, and smears on the wall, carpet, and floor. Packaging foams and debris were also left everywhere. The guys didn’t give me enough time to review the bill of lading before pressuring me to sign it, so I wasn’t able to document all of these there (and I only found later the level of dirt and damage they left in my home).
This delivery was an utter failure! I’d avoid using Manna again and advice people to do the same.
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Linda Meehan Reply:
July 7th, 2010 at 3:19 pm
Z: I’m glad that the scheduling system worked for you at any rate. We have tried to reach you by phone today. We’ll keep trying until we can speak with you. I do want to say, however, that the delivery receipt you signed shows that you paid for a 2-man Threshold Plus delivery, which calls for delivery just inside the door of your home. There was no indication of any stairs on the instructions we received from you, so there was no reason why the delivery drivers would be prepared to deliver two major appliances up two flights of stairs. You also rejected both appliances after having found damage on only one of them.
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Z from WA Reply:
July 13th, 2010 at 11:38 pm
Linda, thanks for your attempt to address my concerns. When I placed the order on Appliancesconnection.com, I was given only a drop-down menu to select “In Home White Glove Delivery” (which according to the website means delivery to the room of buyer’s choice, including upstairs), and there was simply no place where I could put additional instruction about stairs, etc. I didn’t know the specific delivery code on the bill of lading, however, the dispatcher did confirm that I had paid for delivery to upstairs. In any event, it is hard to imagine why any professional delivery drivers could not be adequately prepared for various kinds of delivery when they had to drive around the town for deliveries all day. Don’t forget, they arrived nearly three hours after the 8:00-noon delivery window had passed. If this were their only delivery scheduled that day, then I’d have to question why they were unable to deliver on time. Either way, the lack of professional training in delivery was clear. Regarding the rejection, if you were in my shoes, Linda, you’d understand that there was no way I could allow the drivers to move anything more into my home after watching how they had delivered the damaged washer and made a mess in my home. Just think about any further home damage they could make! Had the delivery been done right, I might not have rejected the entire shipment.
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Linda Meehan Reply:
July 14th, 2010 at 6:26 am
Hi Z: I completely agree with you that delivery drivers should be fully prepared with the proper equipment to complete the delivery. In fact, we require them contractually to that end. Arriving 3 hours late and not notifying you is inexcusable, and I accept full responsibility for that as well. This delivery was mishandled and I’m sorry. I will be contacting you shortly.
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Linda Meehan Reply:
July 2nd, 2010 at 4:51 pm
This is really disturbing and our ops people are taking action on it as I write this. Damage and dirt left behind are never acceptable and will be addressed. Our systems notes do show a call going out to your number regarding the delay so further investigation is necessary. You will be contacted shortly about a resolution. For now please accept my apology.
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By Jerry Ellis, July 2, 2010
I wrote in the feed back questionare that as I livr in Mass. Manna had to use a 2nd party for my delivery. It was New England Del.
The driver was very friendly,courteous, and helpful both with setting up the Tv and making sure all was working to my satisfaction. The driver was a testament to both Manns working with me to get delivery but in using another party to finish the transaction.
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By george, July 2, 2010
I had to help the young lady to deliver the product to my apartment after I had paid for threshold delivery. How can a delivery service send one woman to deliver a TV? I felt like I should get paid for doing their job.
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Linda Meehan Reply:
July 2nd, 2010 at 1:42 pm
Hey George, how’s it going? I did some digging just now into our system and see that you didn’t mention any stairs to us prior to your delivery. Your address doesn’t give us any indication that yours is a multi-story building (such as, for example, “Apt. 710″) which a reasonable person would assume to be on the 7th floor. So I’m having a tough time understanding your unhappiness. You’re wavin’ fightin’ words around, pardner, to 49% of the population if you’re saying a woman wasn’t capable of making the delivery. (I weigh 120 pounds soaking wet and I delivered my own TV. In heels. And I live in a multi-story building.) All I’m saying is that I’d be willing to bet that if you hadn’t jumped in to be of assistance, that driver would have proudly finished the job solo.
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By SS in Roselle, IL, June 30, 2010
“This was the most pleasant delivery experience I’ve ever had. Communication via e-mail and a delivery day cell phone call was first rate. The driver was pleasant, professional, and very competent in getting my 47″” flat screen TV into my home. He even opened the box and made sure I did a through inspection. I will buy from Buydig.com again, due to the superb delivery Manna provides.”
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By DL from Frisco, TX, June 30, 2010
The entire process was convenient and very well orchestrated.
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By CP, Port Angeles, WA, June 30, 2010
Wonderful service! Sure bets YRC!!!
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By JGW in Miramar Beach, FL, June 30, 2010
Jim Byard called me and delivered the TV on the Friday before the Monday it was scheduled. Three days early!! Who doesn’t want their TV before a weekend? Mr Byard was extremely nice and professional. He insisted we connect the TV to make sure it worked. Every thing was great.
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By Diane Blackwell, June 29, 2010
I purchased an adjustable bed. On the first delivery, the base unit was damaged and rejected. On the second delivery, I did not receive a phone call prior to Manna’s arrival. After taking the unit off the truck, I had to provide them scissors to open it! When they saw what it was, they asked if I knew how to assemble the bed. Fortunately at this point, my husband arrived from work and assisted them in getting upstairs. My husband assembled the unit. They left the plastic wrapping from the mattress wadded up in the corner of the room. This is the special “white glove” delivery — NOT.
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Linda Meehan Reply:
June 30th, 2010 at 6:31 am
I agree, Diane. This is not white glove service and you will be contacted shortly, if you haven’t been already, by our customer service department. The issue is being addressed on a couple of levels. Thank you for letting us know of this failure.
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By Mark Sage, June 29, 2010
On the survey I said that it arrived on time. While that is true Manna had nothing to do with it arriving on time. It was supposed to arrive between Tuesday and Friday however I received a call from Manna on Wednesday telling me that it would arrive at the local warehouse on Friday and that it could not be delivered until the following Monday. I was told that I could pick it up at the warehouse on Friday if I got permission from the company that sold the TV to me. I hung up to do just that but after reading my contract I realized that it was to be delivered to my house not picked up. So I called Manna back and was told that I had no choice it was going to be delivered on Monday when I protested and stated that I was told it would be there by Friday the lady got very rude and said that she could not make the truck go any faster, Evan though the TV would be at the warehouse on Friday I would not receive it until Monday. I called the company that sold it to me (Electronics Expo) the where very understating and promised to get to the bottom of it, also worked with me on a potential compromise of delivering it first thing Saturday. The next thing I know I’m getting a call from Manna scheduling a delivery time for Friday. Bottom line Manna will work with a business but not a customer. I will do anything in my power to never have anything delivered by Manna again! I have many things derived and they were by far the worst. By the way this is the short version I left several thing out that disappointed me about Manna.
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Linda Meehan Reply:
June 29th, 2010 at 1:58 pm
Mark, I apologize for whatever it was that happened here because as far as I can tell your TV should have been delivered on Friday. I am sorry you encountered problems with our service.
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By Herschell Harnden, June 29, 2010
You should know that I just bought a small 46″ TV…Some of you bought really large items and some of you bought really expensive items and some of you bought several large,expensive interconnected items. I found the internet delivery scheduling process painless. Apparently none of you has ever spent the whole day waiting for a FEDEX or UPS delivery…If you had you would certainly have a totally different view of how this delivery system works. It’s very similar to waiting for the cable TV or phone man.Yes;Depending on your income or the number of bills you might have losing four hours of work can be a real bummer…but consider the traffic situation and where your product may be coming from and I really think these people(MANNA) really have their act together. Have you ever gotten an E-mail from FEDEX or UPS a few weeks after delivery of anything asking for your opinion concerning the condition or professionalism of the driver or their appearance or courtesy? I get deliveries all the time and I never have. My TV came from New Jersey by air…It was picked up by the driver from the airport I presume…Here in San Francisco the traffic can really be a Bear. So for the timing to be as good as it was just really put a smile on my face…Furthermore,for the delivery company to ask me if everything was to my satisfaction and then to offer to post my opinion on their site unedited tells me that this is a company that really wants to be in business and really cares what their customers feel and tries very hard to do right by their customers…of which I am one………
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By Herschell Harnden, June 28, 2010
I would just like to say that the man who delivered my TV was very thorough…After I opened the box and saw that everything was in one piece and nothing was broken…he suggested that we remove the unit and plug it in…so with his help we did. When I attached the power cord the TV turned right on and and then he asked if I was satisfied or if I would like him to help me set it up…I told him everything was ok and signed the delivery papers and shook his hand gave him a tip and he was off………A really nice man and very helpful all in all a wonderful experience…Which seems wierd to say about a TV delivery…but it was just that.
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Linda Meehan Reply:
June 29th, 2010 at 6:45 am
Thanks, Herschell: We appreciate the kind words.
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By SS in Marietta, GA, June 28, 2010
Great experience. Their communication was above my expectations. Very satisfied.
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By HT of Placentia, CA, June 28, 2010
Great services, everything went smooth and fast. Manna is number one for shipping big and heavy merchandise.
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By AF in Waco, TX, June 28, 2010
The guys that delivered the product were fantastic and went above and beyond!
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By Amanda Nist, June 26, 2010
Do not use Manna if you want your product to be delivered within the time frame they give you. I took off work to be there for the delivery window (4 hours)…The delivery was over 1.5 hours late, I had to miss the second half of my work day to wait an additional 1.5 hours on top of the 4 hours I had already taken off work! When the delivery guy finally arrived, I asked him what happened to delivering within the time frame. His reply was “I don’t know what you’re talking about”. He told me that he was not given a time frame for the delivery. I chose to purchase from BeverageFactory.com due to a recommendation from a friend. She was impressed with their customer service and with how helpful they were. I can say for sure that I would not recommend BeverageFactory.com to a friend due to the fact that they use Manna as a distributor! Manna was not willing to reimburse me any portion of the delivery charge that I paid for…I paid to have the product delivered between 8 and 12, that is sufficient time to get the product to me! Customers should be reimbursed for at least a portion of the delivery fee if you can’t make it within the delivery window! Most of us don’t have time to wait around all day on a delivery!
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Linda Meehan Reply:
June 29th, 2010 at 10:46 am
Amanda — your delivery instructions imaged and filed in our system clearly show that the driver was to call you 30 minutes out from your delivery. We are sending you compensation for the failure and corrective action is also being taken with this driver. Again, I apologize for our faulty service and your inconvenience.
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Linda Meehan Reply:
June 28th, 2010 at 6:34 am
Hi Amanda: I’m very sorry for your detainment. I am having ops look into your delivery this morning to find out what went wrong. While we do not guaranteed the delivery time, we do try hard to make it, and we work with our delivery agents to keep customers informed if they are running late. It sounds like that did not happen and it also sounds like this driver and his employer need some retraining.
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By JRS, June 26, 2010
The entire delivery process, from beginning to end, was a great experience. From the efficient use of e-mail and internet to schedule the delivery, to access to shipping status, to the actual delivery by a courteous, professional and helpful driver/delivery man, the entire process was outstanding. This is the first time I’ve purchased major appliances (convection wall oven, microwave/convection and trim kit) over the internet, but the entire process was so pleasant I won’t hesitate to do so again…at least involving the same on-line retailer and shipping service. Great experience!
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By RC from Vancouver, WA, June 26, 2010
You seem to have well-trained personnel…we were very pleased.
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By DK in Deadwood, SD, June 26, 2010
Delivery personnel were courteous and helpful. They put the TV where I wanted and it and even assembled it to the pedestal. They removed the trash and box as well. I was very impressed!
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By SR in Lewisville, TX, June 26, 2010
The guys did not seem anxious to be in and out as other shipping services do at times. They were patient and I did not feel rushed to inspect my package. Thank you
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By Matt, June 25, 2010
By the way, if you are going to plant fake positive reviews on your website, I recommend using a different format each time. It is pretty obvious after reading below that all of the reviews that start with “[initials] of [location]” are planted. For example, “RS in Hoboken, GA”, “DN of Annadale, VA” and “CV in San Antonio, TX”. All of the reviews written in this format are short and extremely complimentary of your company. Not a single one of them is negative or even neutral.
All of the real reviewers are distinguishable from the fakes because they use only their name (without the location) and are mostly negative.
So now I’m convinced that you guys both have lousy service AND try to cheat your customers. You should fire your PR/marketing person and hire somebody who takes the job of lying to your customers seriously.
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Linda Meehan Reply:
June 26th, 2010 at 1:01 pm
Hi Matt: Oh, I take lying very seriously. I don’t do it. Let’s back up a chapter. I see in our system notes that you were not at home during the delivery window which is your responsibility and something we reminded you of with email alerts regarding your delivery. You were 10 minutes away. The driver arrived and no one was home. He called the number you provided and no one picked up while the driver was on site. You are absolutely correct in saying that we did not give you a 1 hour pre-call. We don’t offer a 1 hour pre-call service…but our driver, nonetheless, should have called you 30 minutes out from the anticipated delivery time as is our contracted requirement of drivers in most (but not all) markets. We dropped that ball for sure. There was zero requirement on your part to help carry theTV into the home. That is our driver’s responsibility.
As for tha accusation of “planting” comments, let me point you here: http://roominations.net/reality-delivery/ where we have had a disclaimer posted from day one that clearly says that with the permission of those people who agree to let us post their comments online, taken verbatim and unedited (except for expletives) from our online customer survey, we will post good and bad comments in exactly the ration in which we receive them. Each has given us permission to use his or her comments online provided we post only initials and city and state to protect their privacy. We make several hundred thousand deliveries each year, and our customers are overwhelmingly satisfied, even pleasantly surprised, by our service. We have never claimed to be perfect. We do not now and never have lied to our customers.
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By Matt, June 25, 2010
I never received a phone call letting me know that the delivery was on the way even though I was told I would be given a 1 hour courtesy call when I agreed to pay the extra delivery charge. I only got calls AFTER the driver showed up at my house and I wasn’t there. I had to rush home from work to meet the driver.
Also, once I got home there was only a single person there to deliver the item which meant that I had to help him lift and move the dryer into my house. He didn’t even have a [expletive deleted] dolly to help move it. Remind me: what did I pay the extra $50 for again??
Won’t recommend you, the local delivery company or the company I purchased the dryer from. What a ripoff.
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By JGW from Palmyra, PA, June 22, 2010
The delivery was easy to schedule. The deliveryman called me to give me a 15 minutes heads up before he arrived, which was within the allotted time. And he helped me examine the merchandise and ensure that it was properly functioning. A great experience.
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By MDW in North Bend, WA, June 22, 2010
A flawless delivery, many thanks!
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By MC Weatherford, TX, June 22, 2010
Most excellent delivery experience. Thanks.
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By SM in San Antonio, TX, June 22, 2010
My delivery from Manna was above and beyond what I expected. Your delivery men were the best; more polite and professional than any delivery men we had from other companies in the past. Thank you!
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By DT in Seattle, WA, June 22, 2010
Thw plan was to spend a day unpacking the piano, getting it set upand disposung of packing material. You competent team did it all in short order. FIRST CLASS
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By JL in Taylors, SC, June 21, 2010
The delivery man was a true gentleman.He was very friendly and professional.I would use your delivery service just based on the positive experience with the delivery driver.Thank you for sending him.
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By Loyd from Alpena, MI, June 21, 2010
Delivery people are very courteous and local to the area, so also very friendly and helpful. Thank you.
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By AN in Laurens, NY, June 21, 2010
Very good service, set up TV, turned on and inspected. Excellent…
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By CK in pacifica, CA, June 21, 2010
I did not receive a call 30 minutes before delivery, as promised, but the guy was happy to wait until I got home (around 20 minutes). He had a great attitude about it and was generally very pleasant.
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By Kevin C, June 18, 2010
I can’t tell whether you’re being sarcastic or not but either way, you have failed to address my other issues and only focused on the fact that UPS wears uniforms. I have also openly praised the measures Reality Delivery takes prior to receiving my package yet you seem to make it a point to readdress that.
If the package was damaged by another company and not by Reality Delivery, I would take it up with said company in a heart beat.
Once again, the only real issues I have with my delivery is:
1. The condition my package was on upon arrival
2. The unfriendly, uninforming, casual dressing delivery man. Honestly, he looked like a day laborer that was picked up from the front of Home Depot.
Other than that, Reality Delivery is spot on with it’s service. There’s no need to reitirate what benefits you provide versus other delivery companies, please just address the issues mentioned above.
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Linda Meehan Reply:
June 21st, 2010 at 6:56 am
Hi Kevin: Hope you had a good weekend. Now this is the first time you’ve mentioned that the driver was unfriendly and unkempt and that’s something we don’t tolerate or joke about. I will have operations contact the delivery agent this morning and have the driver either reprimanded for his appearance and behavior or dismissed. It’s that simple.
I will gladly accept responsibility for the box’s condition because it was last in our care prior to delivery to your home. The thing is, your TV arrived safely and on time, and all the services that kept you informed worked as they were designed to work, so I’m having a hard time understanding why the banged up box is the big issue. We work hard to hold delivery agents to their contractual obligations of product handling, dress, appearance, and demeanor and when any one of those fail, we address them. We enforce background checks for each and every driver, and I’m not kidding when I say that this man’s job is in jeopardy as of your informing us he was unfriendly and unkempt.
And, yes, Kevin, I was having some fun with you. I do sincerely hope you are a soccer fan and enjoyed your new TV watching the English get “pounded” and the French, well “frankly” my dear, they simply imploded.
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By Kevin C, June 18, 2010
In response to Linda Meehan,
I did receive the email stating the proper procedure upon arrival but I had expected much better customer service from the delivery man. I understand that something as large as a TV will take a beating but my package was well beyond what I would consider “typical” abuse. I will gladly provide photos of the exterior of the box as well as the ripped styrofoam interior for you to judge.
The only reason I signed the paperwork is because the TV seemed undamaged and powered on fine. I did not want to go through the hassle of returning the package and waiting for another. I also would feel bad for having the delivery driver haul the TV back after coming to my door at 8am in the morning.
Don’t get me wrong, the speed and updates of my shipment are that of which I have never seen before, especially with the use of text messaging as well. The delivery staff however, leave much to be desired. No uniforms, no name tags, nothing to associate them as delivery drivers, i.e. UPS brown uniforms.
I guess the addage “you get what you pay for” holds true as my TV was purchased from Ebay with “free shipping.”
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Linda Meehan Reply:
June 18th, 2010 at 2:51 pm
You got me there Kevin. UPS does have nice uniforms. We only offer stuff like text message reminders, online self-scheduling, automated calling reminders, and we are willing to post comments good and bad for the world to see. But UPS does have nice uniforms. Hope you are enjoying watching the World Cup on the big screen, and have a great weekend. I mean it!
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By Kevin C, June 17, 2010
I ordered a 50 inch plasma TV, box had a gaping hole on one side and corners were bent and crushed. The email I was sent prior to delivery stated that the delivery person would open the box and power on the TV before signing papers. All I got was the TV dropped off and asked to sign the forms without informing me what my rights were. There was no way my package should have passed the “anti-drop” sensor in the condition it was in. All the styrofoam holding the TV in place was ripped and torn after the box was opened. It was obvious they didn’t care how the packaging looked like.
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Linda Meehan Reply:
June 18th, 2010 at 6:44 am
Hi Kevin: I’m sorry that the driver did not step up and perform his assigned task. Your email wasn’t quite clear on who took off the packaging, but I’ll assume you did it. I see that your TV arrived on time and during the delivery window set. After reading your comment I was looking for a damage claim or notes indicating that your TV was in some way unacceptable to you, but I don’t see anything to that effect. Our email notifying you of your rights at the time of delivery seems to have landed in your in box before the delivery, so why did you NOT assert that right and insist the driver open the box? You certainly could have although in a perfect situation, our driver should have taken it upon himself. Remember that these TVs can travel half way around the world before they reach your living room, and that the packaging is bound to take a beating. But it is there for that purpose: to protect the contents. And once again, not all TVs are shipped with a drop sensor attached. Those come either from the manufacturer or the shipper and not all make use of them.
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By CC in Grand Rapids, MI, June 17, 2010
I like the communication and text message. above average and appreciated.
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By MG in Miami, FL, June 17, 2010
wow yoy guys,you are the best.all the proces was neat.thank you so much.you are rely awsome.
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By GBS from Oakland, CA, June 17, 2010
Fernando was great! He even helped set up our new TV.
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By EM in Jamestown, NY, June 17, 2010
The delivery person did not have a suit and tie, but he was more of a professional than many people I deal with on a daily basis, that wear a suit and tie. The delivery driver was very professional, mannerable, and courtious.
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By Michael, June 15, 2010
Dishwasher arrived on time and in good condition. Delivery man brought my dishwasher in beyond the threshold and waited while I inspected the contents. I hope my next appliance purchased on the internet is also delivered by Manna Distribution Services.
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Linda Meehan Reply:
June 15th, 2010 at 2:43 pm
Thanks for taking the time to write, Michael.
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By GP of West Sacramento, CA, June 12, 2010
We have made many, even large item, internet purchases. Your delivery process was absolutely the BEST we have ever experienced. Thanks so much !
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By JL in Winston-Salem, NC, June 12, 2010
The delivery was done on time, the delivery driver came in and waited patiently while I inspected the tv and even offered helpful suggestions. I am very satisfied with the service, thanks.
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By RK in Hamburg, NY, June 12, 2010
very professional service. i highly recommend these people
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By RZ of Chandler, AZ, June 12, 2010
I am very impressed with your customer service from scheduling through delivery, including all the intermittent email reminders and URL link to status. Great job.
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By LPB in Dayton, OH, June 12, 2010
Delivery person was very courteous and helped me remove item from outside packaging to inspect interior contents. I would use your delivery services again in a heartbeat.
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By NSB from Spring, TX, June 12, 2010
I was very impressed with the delivery of this product. We order a lot of things but this was worry free. Thanks
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By Kevin, June 11, 2010
Scheduling???? Might as well roll the dice on when your prodcut will arrive. Not even as much as a courtesy phone call to tell me they weren’t coming!
If you want something delivered…don;t use this place. They suck.
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Linda Meehan Reply:
June 15th, 2010 at 9:31 am
Hi Kevin. While we try hard NOT to suck, we did on this one. We also refunded your shipping charges. Hope that helps make things better.
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By SO, June 10, 2010
here is my first experience with mannas delivery service:
called manna to schedule my delivery date over the phone with one of manna’s customer service reps, manna later calls back since they mistakenly scheduled the delivery date on a holiday, I rescheduled for the next day and take the day off work to wait for the delivery, the delivery date arrives and early morning i get another call from manna stating that the tv has arrived but they will not be able to deliver it and i will need to reschedule again, i ask if they would be able to deliver it after hours since i took the whole day off to wait for it, manna says they could but i would be charged for it but could call the company i ordered from to have them cover the charges, i then call adorama working with their customer service department (who were much more friendly and helpful than mannas phone reps) and they were trying to contact manna on my behalf but were unable to get a hold of anyone and no one was calling them back, finally after 6 hours of waiting and calling back to check in on the status, adorama was finally able to get manna on the phone and manna agreed to arrange an after hours delivery time for the next day, the next day i rush home from work, the tv arrives in one piece, i tip the delivery guy, i call adoroma customer service back to thank them for their assistance, and finally i complete my survey from manna and now I am sharing my experience on this blog site
based on the only experience i’ve had with manna, i would look for other delivery methods first and only use manna if the deal was too good to pass up
Overview:
The Bad:
poor phone customer service and rescheduling nightmare
The Good:
delivery guy was very punctual and stuck around while I tested the tv
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Linda Meehan Reply:
June 11th, 2010 at 9:56 am
We are absolutely at fault for mishandling the after-hours delivery request, and I’ve just been informed that some CSR training is taking place with the person who gave you bad info. You should not have to go back to your seller for this complaint. Our normal policy is to provide delivery at your convenience if we miss the window you’ve scheduled, and that obviously did not happen. Nice of you to tip the driver, but our drivers know that we want them to refrain from accepting gratuities. I apologize for your inconvenience.
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By VK of Oro Valley, AZ, June 10, 2010
Good job!
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By MN in Marlborough, CT, June 10, 2010
I was not going to be available for 2 weeks at the 12-4pm time frame. I called the toll free # and Renee was able to get my purchase loaded on the truck for delivery the same day which was my only free day for the next 2 weeks
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By WB in Wilmington, NC, June 10, 2010
Perfection.
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By WW of Wichita Falls, TX, June 10, 2010
the tv came with free shipping but I’m extremely impressed with your service. Thank you.
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By Charles J Roba, June 9, 2010
The delivery was between the hours scheduled, and delivery person was pleasant and professional. Everything was fine up to the point of unboxing and checking for damage. There was no damage but I was left with a 71 & 1/2 inch high, 275 pound wine cooler sitting precariously on double wooden palates and the bottom of the original packing box. I could not assist the delivery person, because of a bad back, in lowering it to the ground. In its unpacked status there are no purchase points to even safely lift it to the ground. I think this type of delivery should have envolved two people with some fore thought of at least getting it off the second wooden palate, then unpacking it to check for damage. I am still trying to figure out how to get help and how to safely get the cooler to the ground with out damage or personal injury.
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Linda Meehan Reply:
June 10th, 2010 at 6:42 am
Thanks for bringing up a subject we hear about from time to time, but one that most people don’t think about prior to delivery. While we don’t ever expect a customer to take part in any delivery (lifting, carrying, etc.) we do expect you to tell us certain things: I have stairs; I live in a gated community; call the lobby when you get here; I have a bad back. We could not possibly have known about your back problems unless you had told us ahead of time . With today’s equipment, one professional driver can make most deliveries. We also offer varying levels of service, including one that provides for two drivers who will unpack your purchase, place it where you desire, plug it in, and then remove all the debris for you. Unfortunately, that’s not the one you bought. In today’s economy sending two drivers to do what one driver can accomplish is –well — how Congress operates.
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By RD in Peoria, IL, June 9, 2010
“I was very impressed with how the box was covered with additional 1″” thick cardboard packing to protect it. Thanks for going way above and beyond the norm.”
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By MT in Zimmerman, MN, June 9, 2010
Everything went well. The delivery people knew their jobs the did them well
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By MS in Magnolia, TX, June 9, 2010
the delivery was punctual and professional. Not only did they take the large screen to where I wanted it but they assisted me with unboxing the unit and making sure it operated correctly and then to place and reseal the box since I was not ready to hang the television. I have a 200′ driveway, the driver even dollied the tv to my house after leaving his truck at the street in order not to mar my driveway. I never would have expected that.. Very Very Very Please… great job guys.
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By B in Hartwell, GA, June 9, 2010
This was a great experience for us! We would definitely recommend Santa Fe and their support personnel to potential buyers. Thanks!
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By Vivian Miesner, June 8, 2010
WORST SERVICE EVER!! Took 3 days to finally get to us…no one called when they were running late. No one bothered to call when they finally devlivered…I will NEVER use this service AGAIN!
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Linda Meehan Reply:
June 8th, 2010 at 12:18 pm
Pretty embarrassing. I’m sorry for the really poor service. We did refund your delivery charge, and hope that makes up at least a little for the inconvenience.
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By SB in Austin, TX, June 8, 2010
This service rocks. They delivery person was super helpful in getting the TV to the correct location and assisted with the removal of the original TV. This was not part of the normal delivery, but he helped me out anyway. Great service!
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By SB of Niceville, FL, June 8, 2010
In the first delivery, the TV arrived with a broken screen. The delivery man was very helpful to explain the process to get another TV delivered quickly. The new shipment was on the truck the next day and the process was extremely smooth up to and includng delivery. Thanks
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By JH of Fort Meyers, FL, June 8, 2010
With home delivery for less money than it costs to buy at the store and haul it back home, this was surely the smart decision.
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By Cheryl E, June 8, 2010
5 star concierge service, way above what I expected. Have replaced 4 major household items in the past 2 months and had them all shipped. None of them came close to this service. The driver was courteous and respectful, assisted us to check the item per your policy and helped us to get it where it needed to be. Keep up the great work!
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By Laura Perkins, June 3, 2010
The driver helped me open the box as it had sustained damage. After the initial inspection, I was still a little concerned about the damaged box but the product appeared to be fine. The driver instructed me to keep the box and all the wrapping as there was still a possibility of returning the product if we missed something during the initial inspection or if we had any problems with the unit. He assured me multiple times that even though I signed the delivery form that returning the unit due to damage was still an option.
Apparently he was mistaken as we did find additional damaged when the unit was fully removed from the styrofoam. The unit was bent as if it had been dropped. We contacted Appliance Connection with photos of the damage as well as Manna directly. Appliance Connection told us that their claim to Manna was denied and our call was not returned by Manna.
Your customer service is very lacking in follow through and we are very dis-satisfied. We do not feel that you stand behind your service claims and will not use you again.
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By nancy, June 3, 2010
This delivery was the best service I have had in years!!! Kinda makes me want to order something else LOL Seriously, this is the first delivery I have had in years deliver when they said they would deliver. Thank you for realizing me time is important also.
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By DP in San Ramon, CA, June 3, 2010
delivery experience will positively influence purchases in the future.
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By NK of Worburn, MA, June 3, 2010
I was extremely impressed with the entire delivery process, from the scheduling to the timely arrival of the package.
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By AK in San Jose, CA, June 3, 2010
I was impressed that delivery happened right at the start of my delivery window.
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By DB in Naperville, IL, June 1, 2010
your service, communication, and employee exceeded my expectations.
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By TES in Waleska, GA, June 1, 2010
Just keep up the good work. It was a pleasure to have everything go as planned……doesn’t happen that way very often.
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By JP in Chesnee, SC, June 1, 2010
Your delivery men were terrific! They took their time to do the job correctly and answered all of my questions. Even when I had to call Sleep-Comfort Customer Service, they waited patiently until I completed my call. I can’t think of any way that they could improve on my delivery other than to pass out complimentary chocolate once they’re done. Manna has made this a rememberal experience for me, in a very good way. Thank you again!
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By CL from Atlanta, GA, June 1, 2010
Everything was fine. No issues at all. The 2 people that delivered my television were very pleasant.
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By PJ from Kingsland, TX, May 28, 2010
my delivery went just perfectly!
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By J from Grain Valley, MO, May 28, 2010
Service was excellent! The driver was kind and let me unpack and inspect the product without issue. I would definitely use them again!
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By MPC of Charlotte, NC, May 28, 2010
“The pre-delivery phone call was 5 minutes prior to delivery. More notice would allow me to conduct business or undertake larger projects, more detailed work, computer work, etc that I will not do if I am ‘expecting a delivery any minute’. Other than that, this delivery person, “”Lester”" was extremely friendly, helpful, and professional. I was impressed with his attention to detail. Thank you.”
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By LMK of North Ridgeville, OH, May 28, 2010
they did more than I expected!!
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By JM of Cincinnati, OH, May 28, 2010
I would highly recommend Manna Distribution Services to anyone. The scheduling process was very streamlined and user-friendly. My delivery was prompt and in good condition. The delivery personnel were courteous and very helpful.
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By michael adamcik, May 27, 2010
Dishwasher arrived on schedule. I notated on the Manna Home Delivery Form that there was a tear on the top of the cardboard packing material. I followed Manna instructions to “open and inspect the product.” The top of the dishwasher had been crushed several inches breaking and bending the metal on the top of the outside of the dishwasher. Opening the dishwasher door I found the interior had been crushed several inches into the dishwasher itself. I refused delivery of the dishwasher.
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Linda Meehan Reply:
May 27th, 2010 at 11:59 am
Michael: I’m sorry your purchase arrived damaged and you were correct in refusing the delivery. Please contact your seller immediately for a replacement. This is why we always request that customers examine their deliveries immediately. I hope your replacement piece arrives quickly and in better condition.
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By JB - Latham, NY, May 26, 2010
The delivery person, Leon, was very nice and professional and did a great job!
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By NH in Gainesville, GA, May 26, 2010
Good communication, arrived on time, and called about 1/2 hour before showing up. Unpacked and setup the item, and left no mess. Great experience!
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By LD of Duluth, MN, May 26, 2010
Great delivery! Even showed up early! My tv was in great condition and there was no evidence of it being battered at all.
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By AB in San Jose, CA, May 26, 2010
I am very pleased with the service. I got nootifications through email, voice mail and text messages. The HDTV arrived yesterday on scheduled window and in mint condition. The driver was courteous and helpful.
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By Jeff, May 25, 2010
It was really refreshing to deal with a delivery company that understands customer service and that provided a perfect transaction. Way to go!
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By DAVID SILVERMAN, May 25, 2010
MIS-DELIVERED AND DELAYED FOR ABOUT TWO WEEKS! ITEM INCORRECTLY SENT ELSEWHERE BEFORE BEING CORRECTLY ROUTED AND ONLY AFTER PROMISED DELIVERY DATE WAS MISSED AND CANCELLED. ABOUT AS POOR A DELIVERY EXPERIENCE AS I HAVE EVER EXPERIENCED. PHONE PERSONNEL WERE PLEASANT, BUT DELIVERY SEVICE WAS EXTREMELY POOR AND COST US IN WAIT TIME (ALMOST 2 WEEKS) AND IN LOSS OF USE OF OUR KITCHEN AND ALSO CAUSED CANCELLATION OF SEVERAL DINNER GATHERINGS AND ONE RESCHEDULING OF PRODUCT SERVICE INSTALLATION! IF THIS IS WHAT MANNA SERVICE IS LIKE….THE COMPANY SHOULD BE GOING OUT OF BUSINESS IN THE NOT TOO DISTANT FUTURE!
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By Ron, May 25, 2010
Delivery was scheduled between 12-4PM, at 3:45 PM they called and said they would be 30-45 minutes late. That would make it 4:30-4:45PM. So around 5:30PM, I had to call them to find out where they were, after being placed on hold for 5-7 minutes,they said in 30-45 minutes they will be there.
I told the person on the phone that’s what you said at 3:45pm and they assured me, it would be no longer then that time.At 7:45PM I called them,again I was placed on hold for 10 minutes this time and after the wait I was told they can’t get in touch with anyone to find out where they are, I was told they would get back to me.
About 8:20PM or so the drivers helper called me and asked me for directions to my house, they were still at that point 40 minutes out, I gave them directions and after a few phone calls from the driver,I got them to my door at 9:17PM. The delivery guys were apologetic and were in and out in 10 minutes or less, I gave them directions to get back to Miami. The people I spoke with on the phone were polite but I was lied to.
My family has been in the trucking business since the early 50th in NY City and line of “the driver is having brakes troubles” is “the equivalent of the checks in the mail”,plus the 30-45 minutes away just rubbed me.
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Linda Meehan Reply:
May 26th, 2010 at 7:22 am
I agree. This is unacceptable. You will be hearing from us shortly by phone or email.
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By ECM in Virginia Beach, Va, May 25, 2010
The delivery person, Lou was very pleasant and professional. My experience was great. I will DEFINITELY ship with Manna again!!
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By JRP of Social Circle, SC, May 25, 2010
The guys that dilivered my TV were efficient and professional. They cleaned up and were in and out quickly. I woulduse them again in a minute.
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By HLH in Lubbock, TX, May 25, 2010
The delivery personnel is very polite nice and professional.
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By michael adamcik, May 24, 2010
Your survey email link http://www.manna.com/Utils/Surveys/?vcID=93407&vcSecCode=99854 took me to a webpage listing the questions, but there was no way for me to respond to the question. No other hyperlinks on your survey page except http://roominations.net/reality-delivery/ Kind of hard to take a survey when there is not a way provided to answer.
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Linda Meehan Reply:
May 26th, 2010 at 7:24 am
Thanks for letting us know. I’ll have someone look into it, but I think it was one of those inexplicable cyber snafus. Seems to be working now.
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By JB, May 24, 2010
I was contacted almost immediately after ordering my new range to choose my delivery date and a morning or afternoon appt. Great! Then a day or two later you called me to tell me that you would deliver it a week after the date I chose. Why did you offer me a choice if no choice was actually available?
Then, when the delivery showed up at 2:30 in the afternoon instead of by noon, the gas company was unable to complete the installation Friday afternoon, leaving me with no way to cook all weekend! Furthermore, the appliance was delivered damaged and I am now filing a claim with the seller for repair.
So, other that being a week and two hours late and delivering a damaged appliance, the driver was very nice!
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Linda Meehan Reply:
May 26th, 2010 at 7:26 am
You are certainly correct to file a claim, and as to why we offered you a date and then snatched it back, I suspect it has to do your residence’s location from that of the warehouse. I apologize for that and for messing up your weekend.
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By LS, May 20, 2010
EXCELLENT! The first delivery result last week was awful. This was the exact opposite. The young man was polite and helpful. Thank You
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Linda Meehan Reply:
May 20th, 2010 at 6:22 am
Awesome. The first driver you encountered no longer works for us.
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By Rob, May 19, 2010
Its funny to read some of the answers from the Admin!! I had a schedule delivery for Tuesday the 17th between 8-12. I checked the tracking info and found that the item arrived in Albany on Monday the 16th and an automated phone call to me at 550pm, Well back to the delivery Tuesday came and so did noon! (NO PHONE CALL STATING THEY WERE GOING TO BE LATE) I called the office and was told that they forgot to pick up my delivery! I was told that they will have it to me by 4pm that day. At 330 still no delivery so i called the office again and was told that they were one town over and would be to me with in 15min. Well 10 min later i received a phone call from the driver telling me he just picked my package up from the airport and would be to me in a 1/2 hour with traffic. When he arrived at 415 I asked him about the conversation I had with Gretchen and he told me she lied to me! I then asked him about the tracking info i recieved on monday and he stated that was wrong as well! Sounds like you guys dont have your stuff together! B&H should look at a different delivery company!
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Linda Meehan Reply:
May 20th, 2010 at 6:35 am
Admin calls ‘em the way I see ‘em. I am, at this moment, pointing some researchers to your comment and you will be hearing back from us shortly for a clear resolution. From the notes logged in our system about the phone calls and emails to you, it’s clear that the first part of your comment is absolutely on target. Your purchase did arrive, and the driver did forget to pick it up, and he was one town over when Gretchen called you. Where it gets ugly is the driver saying that Gretchen lied to you. Me thinks the driver doth protest too much. (Who forgot to pick up the TV again?) An accusation of lying isn’t something we take lightly and this driver will also be hearing from us.
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By GH of Missouri City, TX, May 18, 2010
The actual delivery was a good experiences, very polite people. No problems there. Overall, a good and professional service. Only negative comment I have was the flexibility of the scheduling. Your office did attempt to have my package delivered on another day that I was off work, but that didn’t happen.
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admin Reply:
May 18th, 2010 at 12:23 pm
This most often happens depending on where you live. Distance is typically the deciding factor on a local delivery agent’s scheduling.
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admin Reply:
May 18th, 2010 at 12:23 pm
This most often happens depending on where you live. Distance is typically the deciding factor on a local delivery agent’s scheduling.
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By TS in Sun City, AZ, May 18, 2010
Very competent delivery person who was pleasant to talk to.
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By Jennifer Brennan, May 18, 2010
Delivery guy was nice, and showed up on-time. However, Manna sent 2 different delivery confirmation e-mails, one indicating white-glove and the other saying curbside service. This mix-up is nothing compared to the real issue – recieved a good dishwasher, a good dryer, and an incredibly damaged washing machine. The washing machine damage was obscured by the side corner packaging. I took delivery since I didn’t see the damage. Since I did take delivery, Manna has refused to work with me on the claim for the washing machine and will only work with the appliance seller. I am completely in the dark and have no information as to the claim status or ETA for resolution/refund (which will no be refunded to me, but to the appliance seller), and still have a completely unusable washing machine sitting in my living room 5 weeks after the original delivery date. NOT a happy customer.
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Linda Meehan Reply:
May 19th, 2010 at 11:59 am
Hi Jennifer: We’ve been looking into this from all angles this morning and I’m sorry for your frustration. Our normal procedure generally works well for everyone: the customer who has a damaged product notes damage on the delivery receipt before the driver leaves, then reports the damage to the seller, who then files a claim with us or sends out a replacement unit. Your signing off on the delivery receipt NOT noting any damage was a real bump in that road. To cut to the chase, we have now heard back from your seller, who has, indeed filed a claim at last and now we are making progress toward resolution. The three most important things about taking delivery: inspect, inspect, inspect. PS: We don’t offer a curbside service at all. Your seller may well have sent that email, but it didn’t come from us.
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By JAA of Blacksburg, VA, May 18, 2010
Great work from those guys. Carried a 50″” tv a flight of stairs and put it right in the living room. million thanks!
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By MS in Houston, TX, May 18, 2010
Staff was excellent and friendly. One of the best deliveries I have had.
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By AS of Sparta, MI, May 17, 2010
Delivery was quick, and customer service was excellent. Would recommend to anyone.
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By LMK in Santa Rosa, CA, May 17, 2010
“Product wasn’t delivered as scheduled. I was pleased that it wasn’t! Instead of “”between 1 and 6″” it arrived at 9:15 am. So that was a bonus that I didn’t expect. very good experience all around. “
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By RB of Bonita Springs, FL, May 17, 2010
Delivery personnel were helpful and quick…Can’t ask for more.
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By GBS in Lake Orion, MI, May 13, 2010
“I was hesitant to have a 55″” LCD TV delivered from a thousand miles away. The delivery driver was very careful with the enormous box containing the large flat screen television and helpful with moving it slightly beyond the threshold specified by my order. He was patient while I made certain the TV was in proper working order and offered needed advice as he was more familiar with the process than I was. My fears were unfounded, and I would not worry if using the Manna delivery service again.”
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By DM of Mansfield, TX, May 13, 2010
Delivery was in the early part of the time-window! Thank you!!
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By CC of Westlake, OH, May 13, 2010
Very satisfied.
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By NS of Cross Plains, TX, May 12, 2010
Everything was as advertised about your delivery services. The estimated arrival date was even sooner than first stated on the order.
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By JD in Bloomington, MN, May 12, 2010
I had no idea who or what Manna was when I placed my order. I was very pleased with the service and delivery. None of the large name delivery services give the cosignee so much power over delivery like you guys. I couldn’t have asked for a better experience.
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By M from Waterford, PA, May 12, 2010
“The only comment I have is that I was told there would be a “”Drop And Tell”" sensor on the box, but there wasn’t any. I unpacked the product to make sure it was in good condition and it was, but I was disappointed that the sensor was not present. “
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Linda Reply:
May 12th, 2010 at 10:09 pm
This is an issue we’ve been dealing with for a long time. Not all shippers affix drop sensors on their products, even when they tell you they do. We are working with our shippers to eliminate this language if they are not using the sensors.
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By LS, May 12, 2010
The delivery woman was very rude. My scheduled time was 12-4. She called at 9. I told her that was not my time and she stated that it was not her problem. I had to call my daughter to run out to my house for the delivery. She wanted my daughter to sign the delivery form after just looking at the outside box. I had already informed my daughter how to check it out and thank goodness she did. The screen was smashed. She rejected the shipment and I have contacted the supplier. It was not a very good experience.
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Linda Meehan Reply:
May 13th, 2010 at 6:48 am
@LS, I am having our operations team dig into this now, but at the very least, I apologize for the driver’s boorish behavior. If she, indeed, behaved this way to you, she won’t be on the staff past sunset.
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By RW in Mirama, FL, May 11, 2010
I agreed to an earlier delivery and the delivery was made promptly (within 30 minutes) of the time that I was called to authorize the early delivery. The delivery was made at 10:30 and the scheduled time was 12:00pm to 4:00pm. The workers provided excellent service and were very professional.
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By CL in Hanford, CA, May 11, 2010
The gentleman who delivered our product was very efficient and polite. I was very happy with the delivery service.
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By JY of Kingwood, TX, May 11, 2010
Best delivery service ever I would not hesitate to recommend them to anyone.
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By JW, Aurora, IL, May 7, 2010
I completely appreciate your company’s competance. Stellar communication, timing and service. I hope to have buisness with again and would highly recommend.
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By JC in Pembina, ND, May 7, 2010
Very impressed with all the updates of the delivery including phone calls and emails
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By CM in Brazil, IN, May 7, 2010
The delivery driver was great
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By DL of Cypress, TX, May 5, 2010
The only way you could improve your service would be if you could also pay the invoice for TV for me. Pls.let me know if this service is also available. BTW – I am difficult to please… really… Geaux Saints!
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Linda Reply:
May 5th, 2010 at 9:13 am
Took that one up with management. As you might imagine, it didn’t fly. But thanks for your kind words!
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By JM in Apex, NC, May 5, 2010
Great service and experience overall.
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By PPR in North Royalton, OH, May 5, 2010
The delivery guys were fantastic. Definitely the most professional freight company I’ve ever dealt with!
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By DDS of Germantown, TN, May 4, 2010
Everything went just fine, I got a little nervous (8:00AM – 12:00PM) when the time got to be 11:00AM (I needed to be at work by 1:00PM)and I called your number – the lady was quite helpful, contacted the Crosstown Courier Service while I was on the line and told me he was going to make it by the scheduled time. He did and was good enough to give me some pointers on how to attach the base to my new flat screen T.V. He waited till I opened the box and checked for concealed damage. Great experience. I will be ordering more electronics from same company and will ask for your delivery again. D.D.S.
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By CR in Waterford, NY, May 4, 2010
The guy was great.
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By MT of Shiner, TX, May 4, 2010
The two men were great – they were both very professional and courteus. I would rate both of them a 10 on a scale of 1-10. I would have them deliver my next shipment again.
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By RH in Milton, VT, May 4, 2010
Excellent service, very convenient to be able to set it up all online at my convenience..thanks!
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By HL of Delihi, NY, April 30, 2010
Excellent, professional, friendly service. WE were very impressed!
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By JH in Sugar Land, TX, April 30, 2010
Outstanding service, Top Notch.
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By RJ in Pompano Beach, FL, April 30, 2010
The delivery personnel was very polite and profesional as well as helpful. Went beyond their duty to help us with the location of the merchandise
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By AG of Jonesboro, AR, April 30, 2010
Great experience
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By RS in Hoboken, GA, April 30, 2010
Everyone from the person I spoke to on the phone to the delivery driver were professional.
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By Kyle, April 28, 2010
Had a 58″ plasma scheduled to be delivered yesterday. It showed up with plenty of time left to get it hooked up to watch the Spurs/Mavs game. When the delivery guys brought it in, my wife had them open it up. It looked like someone threw a baseball at the screen. They actually tried to get her to accept it and said we could return it, but she asked them to leave and to take the tv with them. Now I have to wait another 2 weeks for my new tv. That sucks.
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admin Reply:
April 29th, 2010 at 6:31 am
Yes, that’s a big disappointment and I can understand your position. Your wife did the right thing by refusing the TV and the driver should have simply put a sock in it and taken the TV away without arguing. Have you contacted your seller for a replacement?
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By AE of Palatine, IL, April 28, 2010
the delivery was outside the agreed window, it was early
I had anticipated that possibility and it was absolutely no problem 
Great job 
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By Adam Kostrzak, San Jose, CA, April 28, 2010
Delivery personnel was very professional and courteous. Got a phone call 30 min before arrival so I didn’t have to wait at home the whole 4hr time slot. Couldn’t be happier with the whole process.
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By BH - Kirkland, WA, April 28, 2010
Everything went as smoothly as it could have. The delivery/assembly only took 5-10 minutes.
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By ML of San Antonio, TX, April 28, 2010
the two fellas that did the work were on point they did the job and did it quickly thanks for job well done
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By J. B. of Clifton, TX., April 27, 2010
Delivery scheduled from 8 A.M. to noon, truck arrived at 8:15. The 2 delivery men were courteous and careful, carried the 55″ TV into our den (about 15 ft. from the front door), set it on the floor, and helped me open the box and check for damage and operation. Box fine, TV fine. I thanked them and gave them both a Pepsi (with real sugar!) for the drive to their next delivery, about 30 miles away. A teleportation device could have gotten the TV to us days faster, but until they are invented, Manna does an OK job without having to scramble the TV’s molecules. We had a smaller HDTV and were in no hurry to receive it, anyway. Thanks, Manna, for a job well done!
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admin Reply:
April 28th, 2010 at 6:20 am
Hi J.B.: Thanks for giving us all a good laugh this morning. After all, our mission is to go where no man has gone before.
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By RC of Greenfield, IN, April 25, 2010
This was the first time I had ever dealt with a shipping company like yours. I am used to UPS or Fed EX who just leave it at the door. I can say that I was very happy with the experience and the delivery guy was a nice older man. He was the kind of guy that your happy to have in your home. I also liked the communication via E-mail on tracking my shipment.
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By DL in White Pine, MI, April 25, 2010
This was an effortless delivery…the delivery person was very cordial…and it was professionally handled. He was good at what he does, since there is not real cellular service up here, and he could not call me for directions. Impressive!
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By GB of Eliot, ME, April 25, 2010
Due to rainy/windy weather they were running later than they thought acceptable, but still within the delivery time frame given. They gave us a courtesy call to let us know they were running later than they thought and assured us they would be making the delivery.
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By SC in Greensboro, GA, April 24, 2010
The delivery people were very polite, personable, helpful and professional. This is my second experience with a flat screen TV delivery with Manna — I will definitely use a seller who uses Manna as their shipper/expediter.
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By PG in The Bronx, NY, April 24, 2010
Great service would use again in the future.
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By JB on Beavercreek, OH, April 24, 2010
Sure beats picking it up!
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By FA - Las Vegas, NV, April 22, 2010
Excellent delivery
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By DNB in Gloucester, MA, April 22, 2010
delivery personal were friendly, polite and professional
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By MT of Bogart, GA, April 22, 2010
Delivery personnel said he was late because warehouse took 3 hours to locate product. Delivery was scheduled by 4PM, actually arrived about 5:15PM.
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By RT in Kennewick, WA, April 22, 2010
The service exceeded our expectations.
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By JT of Forrest Lake, CA, April 22, 2010
Delivery Person was very polite and wanted to make sure the product was not damaged and that I was happy with it before he left.
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By DMC, April 21, 2010
What a poor experience we had with the delivery of a 47″ flat screen TV purchased at Buydig. I went online as instructed and selected the date and time slot for delivery, and received a confirmation e-mail. I chose that specific date and afternoon delivery so I could get off work and be there when it arrived to go through the unboxing and start up testing. Unfortunately Manna decided to deliver the TV the morning of the day day before it was scheduled, even after not getting the OK to do so. So I was at work when my spouse called in a panic saying the delivery driver was at the door, and she had no idea what to do. I asked her to open the door, thank the driver, and tell him it was scheduled for the next day, and please deliver it then. Only later did I find out that he wouldn’t and pressured her into letting him bring it in the house. She struggled to control our dogs (who would have already been in the back yard in the expected delivery window), while he carried the tv into the living room. What a circus the rest of the delivery was, and that’s not meant in a good way. I would not recommend Manna to anyone until they respect their customer enough to honor their promise to deliver on the date and time agreed to with the customer, not at a date and time that only suits Manna.
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admin Reply:
April 22nd, 2010 at 6:42 am
Your wife was certainly within her rights to tell the driver to go away and come back at the scheduled time. This is clearly not what happened and I am having Operations look into why the driver was so adamant about making the delivery. I will update this post as soon as I have the details and resolution. In the mean time, thanks for letting us know about this experience.
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By MS, April 21, 2010
Manna did great Parkersburg Delivery was totally wrong. If they couldn’t do the job they shouldn’t have took possession of the tv.. I’m satisfied with the TV and Beach Camera on the sale… But delivery needs help…
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By DC in Millville, MA, April 21, 2010
think you got it well covered .positive all around thanks guys (& gals)
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By RS of Mentor, Ohio, April 21, 2010
Very Satisfied!
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By ST in Atlanta, GA, April 21, 2010
The delivery was made on time. The driver was courteous and flexible with the delivery of a sizable, large box.
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By NS of Eureka, MO, April 20, 2010
Your personnel arrived on time and well prepared to unpack and put in my place my 65″ LCD TV. They even helped me by allowing me to put the cables in place before moving all the way back in the cabinet. They were pleasant, and helpful. I appreciate your service.
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By FB in Harmony, NC, April 20, 2010
I wish all my home deliveries would go this smooth and professional!
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By JB of Seattle, WA, April 20, 2010
Thanks! The gentleman was very professional!
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By Arthur, April 19, 2010
Great job!
Fast delivery of an LG 42LH90 in good condition and the guys were very patient as I inspected the tv. They even assisted me in attaching it to the stand. Efficient, nice and helpful, I would definately use them again!
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By Bill D., April 19, 2010
Manna delivered my 55″ LCD on time, and in great shape. Would deal with again for sure!
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By Joe Pellegrino, April 16, 2010
Your delivery guys were great. The one who came in was professional and knew what he was doing.
However, this was the third time I was supposed to get this delivery from Port City Logistics; you bailed on the first two scheduled appointments, causing me to miss two half-days of work with no recompense, and not even a decent apology.
When you backed out of the previous attempts, all I got was a phone call saying that there was a problem, 1/2 an hour before the delivery window. After the first time you were unable to perform contracted services, the phone agent couldn’t be any more specific than it was “a problem at the airport.” When I called back after the second time you were unable to fulfill your contracted services, the phone agent offered his apologies, but still couldn’t offer any explanation, or any consideration of the fact that I lost 2 half-days at work waiting for you to do what you had said you would do, not once, but twice.
Getting one out of three appointments correct is a failure in anyone’s book.
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By David Heath, April 15, 2010
Let me start off by saying that Keith over at Electronics Expo was nothing short of amazing. He gave me great advice and got me the best price available.
I could only wish that the delivery process would run as smoothly but it did not.
Scheduled my shipment for 8am-12pm and they didn’t show up until 5:45pm!!!!!! I missed a whole day of work because when I called in they kept telling me lies: It will be there at 11:30, now 12:30, now no later than 2pm, it will be there between 4-5pm…with it finally showing up at 5:45pm!!! I felt like such an idiot waiting around ALL DAY LONG with very little communication on their end.
On the plus side, their customer service was very nice and they sympathized with me and said that the problem was with the local agent they used that day which they assured me they will never work with again.
I don’t know who to blame but it was a disaster.
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admin Reply:
April 15th, 2010 at 12:35 pm
Well, you’re right. This really was inexcusable, and it’s fair to say that the agent who over-promised and under-delivered will most likely be dropped from our network. That’s not for me to decide, but the operations team who manages agents. I’m very sorry for your experience and I appreciate your calling attention to this behavior.
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admin Reply:
April 15th, 2010 at 2:41 pm
I can confirm that the agent who fouled up this delivery no longer works for us.
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By NB of Greenwood Village, CO, April 15, 2010
Excellent service, the delivery fellow was courteous and willing to work with me on a delivery location and my TV arrived in perfect condition!
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By AM of Columbia, MO, April 15, 2010
The process worked very well. When I noticed the primary contact phone number was incorrect, I called your company, spoke quickly with a helpful associate who spoke perfect English, and she corrected the problem easily. When the delivery was ready, the delivery personnel followed instructions to the letter and called 1/2 hour before arrival as requested, well within the time window I’d been given. Kudos to everyone involved. Thank you!
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By Christopher in Glendale, AZ, April 15, 2010
I was happy that the delivery took less time than expected. Thanks, nice job.
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By Nancy Amador, April 14, 2010
Delivery scheduled between 12-4 driver called at noon and said he was already at the house. I told him I thought I would get a call 30 min prior so I could leave work. Driver said no worries he would go do another delivery and return at 2pm. Driver showed up exactly at 2. Was courteous, friendly and professional. Great customer service!
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By James Ng, April 14, 2010
I purchased a large TV from Beach Camera and the delivery was scheduled by Manna. I made sure after I made the appointment that I called in and speak with someone to confirm that 2 delivery people would be present. I mentioned that there was a flight of stairs involved which is the reason 2 people would be needed.
On the delivery day, only 1 person was sent for the delivery. The box was too wide for the dolly to carry a 55 inch TV. in order for the TV to be delivered, it had to be hand carried up the flight of stairs in the apartment. I had to help the delivery person lift the TV up the flight of stairs. The delivery person was very nice so I offered to help him lift the TV to my apartment. However, even if the delivery person was professional and nice, there should be no way that I be required to help lift the TV up the flight of stairs even though a delivery service was paid for. I was dissappointed that my warning that 2 persons be needed was not heeded and that I had to help deliver my own TV.
Its too bad because the delivery person was extremely nice and professional. I like the service personnel but i feel the overall experience was dissappointing. I was happy to receive my TV but it was possible that delivery would’ve needed to be rescheduled, wasting my time off from work.
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By Jon Lavigne, April 7, 2010
My delivery was scheduled from 8-12, they arrived at 8.20. Very satisfied.
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By MJ in Fountain Valley, CA, April 6, 2010
This is a second delivery from Butterflyphoto.com within a month. Very satisfied with the purchase.
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By MB in Oakland, CA, April 6, 2010
My delivery time was scheduled from 1-4 on Tuesday and the delivery personnel arrived before 1:30.
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By SJW in Missouri City, TX, April 6, 2010
It was a great experience. I could not have asked for anything more. The texting of the delivery reminder was a nice touch.
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By TC in Ogden, UT, April 6, 2010
Your web site is the first I’ve visited that reflected outstanding planning. You kept me informed all the way. I can’t recommend anything to improve your EXCELLENT SERVICE! Thank you!
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By CD, Keller, TX, April 6, 2010
From beginning to end the process was very professional. From the electronic scheduling of my delivery time to the moment the product was in my house, I was impressed by the service.
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By LLP of Cranston, RI, April 6, 2010
I was very impressed from the minute I made this online purchase. I receieved several emails and a text and the driver called me 15 minutes before he arrived. I rate all of it 100. Excellent job, all deliveries should be hamdled this way. Thank you
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By Chris Swiderek, April 5, 2010
Get some employees with people skills. Have them arrive with a respectable delivery truck. My neighbors called the police on the wreck of a van that arrived with my TV thinking it was not someone who should have been around the house at that time of day. The delivery van (all rusted out)left a huge tramission fluid stain on my driveway. The lead employee was very disrespectful and outspoken with his beliefs. They didn’t turn TV on while they were on premisis. I just signed paperwork to get them out of the house as soon as possible.
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admin Reply:
April 6th, 2010 at 6:59 am
This is unacceptable and our agent management team is investigating. Our contractual agreement with local delivery vendors is for a clean, late model, well marked vehicle.
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By LB of Nicholasville, KY, April 2, 2010
Very courteous and friendly delivery staff. Box and product in excellent condition.
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By HW in DeSoto, MO, April 2, 2010
ordered the television on January 27, 2010. The very next day I received a telephone call and email allowing me to select a delivery date, which I chose February 4. The day before the scheduled delivery date, I received a email reminding me of the scheduled delivery. The delivery was made within the agreed upon time schedule. I was very impressed with the entire purchase and delivery process and would highly recommend Buydig.com and Manna delivery service.
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By RK from Arlington, TX, April 2, 2010
Polite, professional delivery personnel.
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By JM, Key Largo, FL, April 2, 2010
The delivery driver was familiar with the product (a large-format inkjet printer) and its packaging. I assisted him in carrying it into the building (it was pouring rain outside), and he assisted me in removing the packaging and placing this 89 lb printer onto its platform. I would give him an A+.
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By Cavan Stuntz, March 26, 2010
I had a 50″ plasma deliverd. The guy was very nice and professional. He carried it in and opened it then made sure it worked.We talked football then he left. I tried to tip him and he refused.
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admin Reply:
March 29th, 2010 at 6:27 am
It was nice of you to offer the tip, but we do not allow our drivers to accept them and the driver did the right thing in declining.
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By Lincoln, March 25, 2010
We had a 180+ pound wine fridge delivered. The delivery was made by 1 man who had a broken ankle. Although he was very nice and apologetic, he was unable to bring it up the front steps into the house, so he had to leave it in the driveway. Whoever decided to send one man with a broken ankle to deliver a large, heavy appliance needs some help in decision making…
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admin Reply:
March 25th, 2010 at 2:22 pm
I agree with you and we are looking into this today. Did you tell us ahead of time that there were stairs? I don’t see anything regarding stairs on your special instructions, which may be why we sent only one person, however that is usually a person in good health. Stay tuned.
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By Kris, March 24, 2010
The person making the delivery did an excellent job. The reason I downgraded my rating is the my TV was scheduled for delivery between 8:00AM and 1:00PM. On the day of delivery I was called after 9:00AM to inform me that the delivery would not take place till the next day.
I had to make arrangements to be available. Manna charges for their time, I am not happy when someone wastes my time.
Kris
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admin Reply:
March 25th, 2010 at 7:20 am
Hi Kris: I’m really sorry this happened to you. We checked the tracking on your TV and saw that it arrived too late in your local market to make the scheduled delivery. Thus the phone call and the reschedule. No one likes having his or her time wasted, and I do apologize.
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By DLK, March 24, 2010
After the first two Electrolux dishwashers were delivered with damage, the third one was delivered in good condition. The delivery person was very accomodating, making sure I was satisfied with the dishwasher condition.
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admin Reply:
March 24th, 2010 at 7:26 am
Thanks! We appreciate knowing that and am sorry it took so many tries. As I said earlier…the problem is sometimes in the packaging of the product and we work as best we can with shippers to make certain their packaging is up to the task.
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By Donnie Jackson, March 19, 2010
I had the same problem as many other customers. The delivery man was very good, but the box the tv came in was a disaster. I bought a 52″ tv, and the bottom of the box fell apart when the tv was lifted out- the styrofoam was in 8 pieces. I was in a fix because my son needed the tv NOW. Even though the tv worked when turned on, it worries me what it went through. I wll never buy a large item that has to be shipped through a shipping company again!
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admin Reply:
March 22nd, 2010 at 7:32 am
I am really sorry for the damaged box, but please understand that is what the box is for: to protect what’s inside. And it sounds to me like the box did exactly what it was designed to do in this case. The TV worked. This TV traveled thousands of miles before it got to the store where you bought it, so “a shipping company” will always be involved in its transportation.
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By SB, March 18, 2010
The overall process for setting up and following the delivery was great, very professional. The delivery guy, Mr Byard, arrived on time and unpacked the box to find a TV with a cracked screen. He packed up the TV and notified the company of my refusal of the shipment. Mr Byard was very courteous, professional and helpful. The company immediately shipped another TV. Hopefully, this one will arrive intact with no problems.
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By Len, from Columbus, OH, March 17, 2010
I have bought 55″ flat screen TV from BuyDig.com
My delivery was on-time, exactly when they told me it should be. I wish all my other on-line purchases will be delivered as accurate and precise as this one was.
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By KB, March 17, 2010
My delivery showed up almost two hours late and nobody called to say that the delivery was behind schedule. I ended up calling after 45 minutes to find out the problem. The delivery guy called and explained that they were behind and would be there as soon as they could. I was upset because it inconvenienced me and I had to find someone to pick my kids up. I am disappointed at the delivery services but the delivery guys were very nice and apologized for my inconvenience. I think that where you’re paying extra for a service, it should a lot more professional.
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admin Reply:
March 17th, 2010 at 3:03 pm
That was one big snow storm, wasn’t it? Did some checking on this, and yes, the driver should have given you the courtesy of a call to say he was late. But really, wasn’t the area shut down for a couple of days? That means we were shut down and unable to make hundreds of deliveries as they were originally scheduled. This backed everything up in the chain, needless to point out.
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By Thomas, March 16, 2010
On time. And, the delivery guy (elder gentleman) was a pleasure to talk with.
Only things that could have improved our transaction would be:
1) A better time to schedule than a week day from 12noon-4pm. I had to take off from work.
2) The delivery instructions said there would be two guys to deliver. Only one fellow came which left me to help hual the large flat screen up a flight of steps. (I certainly don’t mind lending a helping hand, however, if it were my wife I would have wanted another strong man to help lift.)
Other than those two items, the delivery went as scheduled.
Thanks.
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By DLK, March 12, 2010
Manna shipped four appliances … REFRIGERATOR arrived OK; RANGE arrived OK; MICROWAVE arrived BADLY DAMAGED and was rejected; DISHWASHER was delivered with HIDDEN DAMAGE to the lower front corner that was not detected until I removed the styrofoam packing, this dishwasher was returned, the REPLACEMENT DISHWASHER was delivered with the EXACT SAME DAMAGE as the first and was rejected. These two dishwashers arrived packed only in styrofoam and cardboard w/no wood skid strapped to the base. Now waiting for 3rd dishwasher to be shipped (hopefully not by Manna). Replacement microwave was shipped by FedEx and arrived quickly and in excellent condition.
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admin Reply:
March 12th, 2010 at 2:41 pm
Ouch. I’ve sent your comment on to the brand manager and to Procurement because something tells me that damage to the same item in the same place indicates there is a packaging problem that needs to be corrected, probably by palletizing and banding to the skid. We are digging into this to find out where and when the damage occurred. FedEx is a good option for something the size of a microwave. I’m sorry for your trouble. Stay tuned.
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By Christine Cormack, March 11, 2010
You Kept us informed of all progress and were very pleasant when I called to correct my mistake with the phone number! My 80+ year old mom thanks you as well!
It was truly a pleasure doing business with professionals like you! My 80+ year old mom!
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By OEB, March 11, 2010
I paid for white glove delivery service for a TV. Only one person showed up, not two. My girlfriend had to help the delivery guy with the TV up two flights of stairs! The guy was not going to take the TV out of the box until asked to do so. And he had no tools with him, and had to ask to borrow tools from us! He also had no clue how to set up the TV. Two hours later the second guy shows up. This was a very poor showing.
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admin Reply:
March 12th, 2010 at 12:41 pm
You’re right. This is an example of how not to perform a white glove delivery. We are refunding the WG delivery charge. Please accept my apology.
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By LBB, March 11, 2010
In your delivery survey, Question # 3 (the question concerning box & product damage at delivery), should have another option: Delivery box was severely damaged and it is a wonder that the product inside wasn’t damaged… even the styrofoam box insert at the site of the box damage was broken. The box damage was approximately two feet long… if there had been an impact detector it would surely have been triggered. Also, since the styrofoam insert was broken, the TV would not stand up on its own to allow it to be plugged in for further inspection without the aid of the delivery person. Every thing ended well with this delivery – but the box tells a story of definite abuse somewhere in the delivery system that will lead to undeliverable product & lost money. LBB
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admin Reply:
March 11th, 2010 at 2:48 pm
We like to point out that the box and the styrofoam are there to protect the product inside and it looks like they did their job superbly. Yes, we would prefer that all the boxes come through the transit system in perfect condition, and the truth is many do. That’s pretty remarkable given the thousands of miles they travel from foreign factories via truck, ocean vessel, rail, or air cargo. Oh, and don’t forget the forklifts and hand carts and lift gates used to move these delicate beasts around. Relatively few boxes these days have a shock indicator attached, despite what you read on some seller’s websites. We are working with these sellers to clear up any misleading text indicating that you should look for one. I can understand your concern, but in this case anyway, all’s well that ends well.
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By RF of Deltona, FL, March 10, 2010
(the only thing that would improve your services is )Star Trek Teleporters
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Linda Reply:
March 10th, 2010 at 6:02 am
Damnit, Jim, I’m a marketer, not an engineer. (Thanks for making us all smile today!)
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By NS in Kirkland, WA, March 10, 2010
Manna did an excellent job of tracking my product. It was cool that I could select the date and time of delivery through their website. The delivery guy gave me a call 25 minutes before he arrived, which was very convinient for me. Product was delivered without a scratch (box included).
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By RDM in Waldorf, MD, March 10, 2010
Delivery service was excellent, on time on the day & time I selected, no damage or marks on the carton or the contents, and the TV works 100% as advertised.
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By JF from McDonough, GA, March 10, 2010
Great Service. Loved the up to the minute updates on the delivery.
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By TS of Woodbridge, VA, March 10, 2010
The hinderence was the weather, due to large amount of snow we got, we have re-schedule the first date. Everything was great, he called me let me know where he was and how soon he would be there. Very Professional!
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Linda Reply:
March 10th, 2010 at 5:52 am
We’re working on controlling the weather, and hope to roll that out sometime this century. Glad you had a good experience.
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By Jim Ray, March 9, 2010
I received a 55″ LCD on March 8, 2010. The delivery date was well communicated prior to the delivery date, the driver called one hour prior to the delivery, he assisted with getting the box open so I could test the TV and was very friendly during the entire process. I purchased the TV on line to save $400 and with no added shipping charges; so far so good. Good customer service goes a long-long way these days and I would not hesitate to make another major purchase on-line again. Thank you for making this a positive experience with no surprises.
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By LH of Melbourne, FL, March 5, 2010
They were replacing a tv for the manufacturer and they were neat, clean, very friendly and wanted to do the job right the first time. I was very impressed with them both. Did not mind having them in my home at all. Wish all service personnel were in the same caliber as these 2 gentlemen.
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By RW of Fairview, PA, March 5, 2010
The progress information provided online was outstanding!
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By DH of Decatur, IL, March 5, 2010
Your service was great. I was very impressed with your automated delivery process and it was a pleasure working with your Company. Thanks.
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By MC in Seattle, WA, March 5, 2010
I opted for the White Glove service and was very pleased with the entire process. The delivery person was very friendly and right on time. He installed the TV right where I asked him to and removed all the packaging materials and explained what I needed to do if I found anything wrong with the TV. The TV itself is exceptional. I hooked up a new Blu ray player and surround sound system and I could’t be happier with my new home theater. I would highly recommend B&H Photo to anyone.
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By EM of Willoughby, OH, March 2, 2010
Our delivery person was very pleasant and professional. He did not seem hurried. He took the time to wait for us to open the carton, and check the contents. Neither snow nor steps detracted him from bringing the carton into the house. Excellent delivery!
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By Dan, Rutherfordton, NC, March 2, 2010
the young man was very polite, presentable and professional. was a pleasure to help him with the tv. he called me on the phone and was close to the house, so i told him to sit where he was and i met him. we loaded the tv in my car and he left with a remark, like sir, it was a pleasure to meeet you… he is an asset to your delivery service…..dan
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By WC of Beavercreek, OH, March 2, 2010
I was very pleased with the service I got. The delivery person was very nicely dressed and very polite.
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By LD, York, PA, March 2, 2010
I was very pleased with your delivery service, the delivery took place during the hours promised, the product arrived in pristine condition, I would definately do business with you guys in the future. Thanks for a hassle free delivery process!
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By TB of Chicago, IL, March 2, 2010
Very prompt and friendly service.
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By Darren & Sandy Buddemeyer of Saint Peters, MO, March 2, 2010
the delivery was so fast! Very impressed. The driver was very accomodating. We had a lot of snow and wheeled the wine refrigerator all of the way down and around to our lower level in 6 inches of snow. Very, very nice man. Good job! Your company really knows how to train their employees. I will use your company again in a minute and without hesitation. Loved the online scheduling too!!
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By TMW of Saginaw, MI, March 2, 2010
The driver arrived within the time window we established, and he was courteous and moved the box into the house without any incidents. He even pulled the top off the box, while I was getting my snow “duds” off (from shoveling my driveway). We inspected the TV for any obvious damage, and found none. I signed the paperwork, indicating that everything seemed to be OK. I can’t think of a single thing that could have been improved. A very pleasant experience, all in all.
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By Trey, March 1, 2010
When I called to get this product delievered, I asked for it to be delivered after hours on a Friday. I was told that this would probably be ok but Manna had to contact the shipper because of the extra cost.
The shipper Adorama called me the next day and agreed to the afterhours delivery if I paid $60. I paid it because I would have lost more if I took off from work to wait for delivery.
Somehow either Manna didn’t get the email (Adorama said they did) or Adorama didn’t send it but Manna never got notification of the afterhours delivery. They called me Friday asking if I would be there at 10 am for an earlier delivery. I told them no, that I paid for afterhours delivery and wouldn’t be there until after 4pm. Well, apparently the manager of shipping told the delivery driver to take the product to the warehouse and leave it there. Noone notified me nor Adorama about this and I waited until 6pm until calling the driver in which I find out what happened. I can not understand why noone was called or emailed to find out more information about my delivery. I had to wait until Tuesday evening before I got to use my TV.
Also, I don’t understand how a delivery service can operate only during normal business hours. You aren’t open on Saturday nor do you normally deliver after 4pm. Most people work during the day on weekdays and can’t be home to accept the delivery. I would have understood if Manna had put some effort into researching what I had told the driver instead of just throwing it in their warehouse and locking it up.
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admin Reply:
March 1st, 2010 at 3:21 pm
If only we could go back in time and pick this ball up. But we can’t so it’s left to me to apologize for mishandling it. We should have rescheduled your after hours delivery appropriately, and we did not, so please accept my apology for your inconvenience.
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By dan, February 27, 2010
I recently made a online purchase of a 46″ LCD that was delivered through Manna. I first recieved e-mails stating the TV was being shipped annd e-mails from Manna on how to follow the link to set up my appointment date( and time). I took the standard 8-12 slot. Prior to the e-mails, we recieved a phone call stating Manna would be handleing the delivery. I set it for a day I would be off and able to help and inspect the TV. I recieved a phone call about 30 min. before they arrived stating they were enroute. They arrived before 12:00 noon, brought the TV into the house(2 men), and promptly unpacked it after inspecting the exterior off the box. I really figured iI was going to have a hard time with them as I wanted to plug it in and see it working before I signed off on it. BOY, Was I Wrong! They were helpful with the unpacking and and considerate of the time hooking it up. I expected- to the door service-, but noticed all info said Threshhold Plus, which meant they were to wait until I had it hooked up and working. Which was more than I expected by the way. Both of the young men were polite and very considerate. I am very satisfied with the whole process, and have no problem with their sevice. I would recomend their service based on my satisfaction with them.
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By Victor from Dalton, MA, February 23, 2010
I purchased my LG27LH90 HDTV TV from buydig.com (which is the same as http://www.beachcamera.com) on 2/7 and it was delivered by Manna distribution on 2/16. Though I got what I paid for (free delivery) I thought the delivery processes was much slower than it could have been. The package arrived in Albany (45 min away) on Tue 2/9 and I was notified to set up delivery on Wed 2/10, but the package was not delivered until the following Tue 2/16. Vehicle was a white van not very well equipped for winter weather and the driver had difficulty coming up my driveway. Driver carried the package (a 47″ LG HDTV) on his back when it was more appropriately a two person operation. Aside from the fact that he had my TV and a BOL there was no indication from his vehicle or appearance that he was an affiliated delivery person. Box did not have a drop detector on it, which I noted on the BOL.
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admin Reply:
February 24th, 2010 at 9:17 am
Victor: Hey, how’s it going? Glad you got your TV and I am intrigued about how anyone can carry a 47 in. TV on his back and in a snow storm, so I’m looking into that for evidence to support my visual. The thing about the speed of your delivery is this: While you bought the TV on the 7th, we didn’t get it from the seller until the 9th. We contacted you that day with an email asking you to schedule your delivery beginning on March 11, and we followed up with a phone call to you on the 10th. But we didn’t hear back from you until it was too late to schedule for a next day delivery. Our driver only goes to your area on Tuesdays and Thursdays, so the next available date was the 16th, and I see that we made it on time.
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By Carolyn, February 23, 2010
Ordered a plasma online and this was the second attempt to get the tv to me. Both times the tv was busted. In reading the comments I know that it’s possible for a tv to get shipped all the way to my state, Colorado, and even further without getting damaged. Not sure why my luck is bad here but delivery service with you guys is a total bust. I’m completely frustrated and disappointed as this has been a complete waste of my time.
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admin Reply:
February 23rd, 2010 at 8:55 am
I am having an account manager look into this issue and hope to have a response shortly. I’m sorry for your inconvenience.
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By Donna Lam, February 22, 2010
I would suggest that you shorten your delivery window. I had a 4 hour window between 8 and 12. I was told the driver would call a half and hour before delivery which he did but it was 11:30 with the delivery time to be 12:00. I sat at home for 3 and a half hours waiting and I could have run my errands before he got here.
The driver did an excellent job, he was friendly, helpful and courteous. The comment above does not reflect on the driver but to the scheduling of the delivery.
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By WT of Everett, WA, February 18, 2010
I did not know it would be that fast when I bought it. I was very impressed. Solid, smooth and quick delivery.
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By DH of East Lansing, MI, February 18, 2010
especially appreciate the call ahead
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By AW of East Aurora, NY, February 18, 2010
Everything was great. The deliveryman was excellent. I would love to do business with your company again.
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By MA of Silverdale, WA, February 18, 2010
Don’t Change ANYTHING, I have never seen any service with more professional personel, well maintained equipment and a such a familly personallity of service, I am ready to invite your entire team over for the next SUPERBOWL party.
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By JB of Egg Harbor Township, NJ, February 18, 2010
No improvements needed. Excellent service. Already recommended your company to friends.
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By JH of Greenwood Village, CO, February 18, 2010
Delivery person was awesome.
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By MH of Fredricksburg, TX, February 18, 2010
Excellent experience throughout the entire process. Professional all the way.
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By PB of Huntington Beach, CA, February 18, 2010
Your people were great!
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By NWC of Scottsdale, AZ, February 18, 2010
This is the first time I bought a large product (65″ television) on the internet. The entire experience was great and went “smooth as silk” – especially the delivery! I saved a lot of money and I’m already on project #2. Thanks.
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By RN of Surprise, AZ, February 18, 2010
This was a very large item. I had no idea how I was going to get it off the pallett, but the delivery person very kindly helped me lift it down and waited while I took off the packing so I could inspect the item. My wife could not have possibly helped me lift it, so it was much appreciated when the delivery person helped.
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By MH of Jefferson City, TN, February 18, 2010
Delivery was on time and as scheduled. The driver was professional and courteous. I was very pleased with the whole process.
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By Marianne, February 18, 2010
The delivery company was fine. The lady that scheduled our delivery had agreed that the delivery company would move our projection tv upstairs. We had this conversation because I told her the reason I needed white glove service was to move this tv – too heavy for me to move. She said she would talk to the delivery company and it would not be a problem. Nick said no one ever contacted him he called Joan at Manna who said the lady that scheduled would be spoken to and never should have promised the tv would be moved. I told Joan that the problem is I still have a tv that has to be movedand she promised she would call back no later than yesterday per this situation. No CALL! Now I paid for a service to bring in a light weight 60lb tv, did not get the tv moved
as discussed with scheduler, and Joan did not follow up with her promise to call back Tues or Wed!
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admin Reply:
February 18th, 2010 at 8:36 am
I apologize for your not receiving a call back and I am digging into that currently. As I look at the Proof of Delivery document you signed, you checked “Yes” to to the question: “Did the delivery team bring product inside, unpack and place in desired location?” So we delivered your TV on time and placed it where you requested it to go. I’m not seeing anything in regard to a request for additional services to move your other TV. Like I said, I’m digging into this.
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By RR, February 17, 2010
Although the delivery was just outside the specified delivery time, I am satisfied with your delivery service and do recommend your service. The delivery person was helpful in moving the TV to my basement.
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By KP, February 16, 2010
I am requesting a refund of 127.12 extra that I wasted on the supposed “white glove service” I didn’t receive when I ordered my 65 inch LCD tv. Ordering was easy, delivery on time, the ONE delivery guy was no problem. My 65 inch LCD tv arrived face down in the back of a minivan with only one driver! I paid the extra service so I wouldn’t have to lift this thing as stated on the web site. So I still had to help unload it, bring it into the house, unpack it, and set it up which is all supposed to be included in the white glove charge.
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Linda Meehan Reply:
February 16th, 2010 at 2:54 pm
This looks like a miserable failure on our part. I will dig into it immediately and someone will be contacting you shortly.
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Linda Meehan Reply:
February 17th, 2010 at 8:31 am
We are working with your TV seller and our delivery agent to make sure your white glove charges are reimbursed, and further, to re-educate this agent on performance standards.
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By Paul DeNye, February 12, 2010
As previous comments stated, the service was excellent, on time, did exactly as promised…. can’t ask for more…. keep it up
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Linda Meehan Reply:
February 17th, 2010 at 10:30 am
Thanks for the kind words. We appreciate them.
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By Scott Self, February 12, 2010
My delivery was scheduled for sometime between 8 am and 12 pm on 2/12. A friend agreed to wait for the delivery since I could not. At 1:30 pm the delivery had not been made and I had not been contacted. I called and spoke with Holly at Mana and was told the delivery would be made in 15 minutes. At 2:15pm I contacted Holly again and was told the delivery would be made in a few more minutes. The delivery was finally made at 2:40pm, nearly 3 hours after the latest scheduled time. I am very unsatisfied with the service I have received. I understand delays are inevitable, however the lack of communication is unacceptable.
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By Rich Schreibstein, February 12, 2010
Your on-line scheduling was easy to use and while I have scheduled deliveries with other companies before, rarely does the delivery come at the time requested and frequently I have spent hours waiting for the delivery to occur. No such problems with your service. Yours was on time; your agent was professional and courteous. Things that we just don’t see that often any more. Highly recommended.
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By AverageJoeTheMillionaire, February 11, 2010
The service agreement I had stated that the driver would arrive between 8:00 and 12:00 and would phone me one-half hour prior to arriving. Neither occurred and I do not fault the driver for this. Electronics Expo and any of its subcontractors like Manna or the truck’s owner-operator need to adhere to and abide by the Service Agreement in place with the customer. That did not happen in my case and the driver was unaware. There was a lack of communication here.
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Linda Meehan Reply:
February 12th, 2010 at 11:05 am
I guess the message we printed on the top of the delivery receipt (“***DRIVER MUST CALL 30 MINUTES PRIOR TO DELIVERY***”) just wasn’t clear enough for him to understand.
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By Tom Campbell, February 10, 2010
Your web site is the first I’ve visited that reflected outstanding planning.
You kept me informed all the way.
I can’t recommend anything to improve your EXCELLENT SERVICE!
Thank you!
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By Peter Truong, February 10, 2010
I’m impressed by Manna delivery company. I got 3 e-mails & 2 phone contacts before the delivery. This help me alot. I do not have to sit and wait the whole day for the delivery. The truck is in time & the delivery guys are courteous.
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By JR of Tucson, AZ, February 9, 2010
I appreciated that someone called me the day of the delivery to say that the truck would be at my home within the next 30 minutes. The delivery was made within the scheduled window, and the driver helped me plug the TV in and make sure it worked. Thankyou.
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By RB of Garfield Heights, OH, February 9, 2010
YOUR DRIVER WAS THE BEST I EVER HAD FOR A DELIVERY
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By HN of Westminster, CA, February 9, 2010
Very professional services. I would recommend to all my friends to this company.
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By Chris Wilbik, February 7, 2010
My Large screen TV exchange went smoothly and the professionalism shown in dismounting, packing, and the remounting my new replacement flatscreen was increadible.
Overall it was an increadibly professional service. The delivery people were very careful with product even with the icy, wet, and snowy conditions we experienced during the delivery period.
I would not only use your service again, I would highly recommend it for anyone needing large, delicate, and cumbersome delivery items needing this type of service.
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By JA of Woodstock, VT, February 5, 2010
I choose your delivery service because the package was brought inside the house, rather than the standard curb drop off. It was well worth the fee. The delivery person was very courtious and professonal. I would be happy to recomend your company to anyone needing your services. Thank you.
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By JP of Denver, CO, February 5, 2010
Manna is great! I was most impressed with their website tracking system. It has very detailed status updates.
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By TL from Crystal, MN, February 5, 2010
they called me to see if they could come early which was great as I was home anyway waiting for my Large screen TV to come. The driver was friendly and helped take the clips off the bottom of the box so I could inspect it and it was perfect. Overall great experience and also very good communication throughout the process.
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By D. Craig, February 4, 2010
They care about how we feel for their services and that is super important for customer relations and satisfaction. Good going MANNA !
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By Jonathan H., February 4, 2010
Didn’t show during scheduled time, came next day after I called to see what happened. The tv was in good shape, but I paid for overnight delivery and got 2nd day. I have requested a refund. Local hubs fault I found out. They had the tv on time and just didn’t deliver.
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Linda Meehan Reply:
February 5th, 2010 at 12:25 pm
This is the kind of thing that makes me want to light my hair on fire and put it out with a hammer. You’re right. We did not take possession of the TV until late in the evening on 2/2 and there was ample opportunity to get it earlier that day so that it could have delivered to you on 2/3. Thanks for bringing this system error to our attention. We WILL correct it.
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By Mike Hobson, February 2, 2010
Thank you for the good communication, on time, and professional service.
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By SV, February 1, 2010
Great Service, would recommend to any body. Even though I have curb side delivery, the delivery guy helped me set up the TV and stayed there for a long time while I was checking the TV, the screen and the picture.
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By JC of Glenshaw, PA, January 30, 2010
FROM THE DAY I ORDERED MY BEER SYSTEM TO WHEN IT CAME TO MY HOME I HAVE BEEN VERY HAPPY.I HAVE RECOMMENDED TO MANY OF MY FRIENDS BEVERAGE FACTORY .COM AND MANNA DISTRIBUTION THE DELIVERY COMPANY TO WHICH MY BEER SYSTEM CAME.HANDS DOWN YOUR COMPANY IS GREAT.
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By JKN of Irwin, PA, January 30, 2010
Driver was very professional and courteous.
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By VC of Phoenix, AZ, January 30, 2010
Great service!
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By KD of South Lyon, MI, January 30, 2010
I was glad that the delivery was made in a van and not a 40 foot semi. I live in a rural area and have a 330 foot drive way. It was an intelligent decision to use a small truck for the local delivery. It made it easier for the driver and ultimately easier for me.
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By CC of Littleton, CO, January 30, 2010
Ray (delivery man) was great, professional and curteous. There was only one delivery man scheduled. He didn’t have white gloves on though – Bronco gloves – seemed to work fine
Serivce was great. Very happy with MAS.
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By RM from PASO ROBLES CA, January 30, 2010
I think the service was outstanding and the communications emails were great. The driver showed up just after noon like it was scheduled. Joe the driver represented your common very professionally. I just want to leave the box unopened but he encouraged me and also helped me open the box to insure no damage to the wine cooler. Couldn’t have been a better experience. Unfortunate that unit was defective when I plugged it in so next week you guys probably will be delivering the replacement unit.
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By NC from Willimantic, CT, January 29, 2010
Good job! Thank you!
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By RD from Marysville, WA, January 29, 2010
The delivery was ahead of schedule which was nice. The 2 men were very professional, knowlegeble, and friendly. The best delivery I’ve had in a long time.
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admin Reply:
February 18th, 2010 at 2:03 pm
@RD from Marysville, WA, Thanks much we appreciate the kind words, and strive to have every delivery have the same results.
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By MGA from Aiken, SC, January 29, 2010
I love the fact that you kept me abreast of schedule by phone and email. The serviceman arrived on time and was excellant. My only minor recommendation would be to have more than 1 person if possible. The 58 inch tv was able to be carried over the threshold with my assistance. If my wife had taken the order it may have been difficult. We have 5 steps with minimal space unless carried straight thru by 2 folks. Otherwise I’ve had a lot of delivery personnel in the past but you guys were best for keeping in touch and promptly arriving. Also excellant delivery condition of goods. Thanks again!!!
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By Patrick Martin, January 25, 2010
This was your 2nd attempt to deliver my tv in 1 piece. Just like the first delivery attempt, the screen was shattered on the tv.
The first delivery attempt was in November 2009. Adorama did not have a replacement to ship to me and I waited for 2 months for a reship that also arrived damaged.
Needless to say, I AM VERY DISPLEASED WITH YOUR COMPANY!!!
That said, you now have a 3rd opportunity at getting a tv to me that is undamaged. I just received an email from Adorama that they are using your company again, against my wishes because you already dropped the ball twice, to send out a 3rd replacement!
I would like to add that I filled out this survey after the first unsuccessful delivery attempt and was not even contacted with an apology for the poor service I received.
I’m guessing this one will be no different.
P.S.
I copy and pasted what’s above from the survey I filled out that was emailed to me by your company.
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Linda Meehan Reply:
January 25th, 2010 at 1:44 pm
And you have every reason to be angry with us. We are re-scheduling at your convenience and expediting the delivery to your home. Shot to the head taken.
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By Denver Guy, January 22, 2010
Manna is great. I was only disappointed with one thing. The delivery guy came to my door and asked “Can you help me unload your TV, if not, I can get it up here, but I would rather not drag it across the sidewalk.” My TV is a 55″, the box is HUGE. I didn’t mind helping, really, but what if I was someone that couldn’t have helped? Kinda poor planning on Manna’s behalf. Other than that, Manna is great.
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Robert Masters Reply:
February 16th, 2010 at 9:19 am
If the driver had to ask then the driver was not prepared. We needed to have 2 drivers on this delivery. Sorry, you should not have needed to help.
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admin Reply:
January 25th, 2010 at 7:55 am
Hey DenverGuy: Thanks for the props; they are much appreciated. Remember that with the right equipment one person can deliver a large product just fine, and this driver should have had the right equipment with him. It appears that either he didn’t or he was in a rush to get to finish his route, so he asked the Man-of-the-House for a hand. Also remember that you bought a Threshold+ delivery, which gets you one driver. If you PAID for 2 drivers and only one showed up we consider that a failure on our part.
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Steve Reply:
February 15th, 2010 at 8:58 pm
Hey Manna guy:
As I await an LCD Manna delivery I’m checking out these comments. Why is Manna guy so damned condescending to customers? i.e. above only ONE mention of Manna failure and that re: a hypothetical which never happened. Why the short shrift, kinda demeaning, for the actual Manna failure which you DO NOT call acknowledge as a failure at all. You ADMIT your delivery guy came with either the wrong equipment OR or he was in a rush to get to finish his route….either way TOTAL FAILURE BY MANNA which you cheerfully ignore since the MAN-OF-THE-HOUSE meaning the customer did Manna’s work for them.
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Denver Guy Reply:
January 22nd, 2010 at 10:13 pm
In reading past reviews, it would seem my issue of only one delivery guy for large items is not the first.
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By Frank Montes, January 21, 2010
Apparently if BuyDig.com gives you my home number and I would prefer for you to use my cell phone number, there is no way to change it. I called when I got the first email stating “if there is anything incorrect about your contact information…” and called with every Manna correspondence thereafter (since they all had the wrong phone), only to be assured that they (you) had my cell phone as the number to call. Well the delivery guy apparently didn’t get that message since he called an empty house. How about this, if you are going to completely ignore any information or change of information that your customer provides, why not just say that “we will deliver on xxx date between 8 and 5 and it’s the customer’s responsibility to be home during this time, we will not call!” That way at least your customers would be less disappointed.
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admin Reply:
January 22nd, 2010 at 11:37 am
The shipment was scheduled to deliver between noon and 4 on the 15th. It delivered at noon on the 15th.
I don’t understand what exactly you are disappointed about. Are you disappointed because you didn’t get the friendly call from the driver?
Our goal is to make customers happy with the delivery experience. In the future we will try to ensure timely phone calls to the correct numbers so that our customers are not disappointed with our precise on-time delivery service.
Thank you for your input and observations.
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Steve Reply:
February 15th, 2010 at 9:03 pm
Another MANNA guy demeaning reply.
Customer upset cause he did not get the “…friendly call from the driver.” What nonsense. My Manna instructions (for pending delivery) say nothing about any ‘friendly’ phone call but rather promise me I’ll have a 30 minutes heads up. At least MANNA thinks that is serioius so that a customer will be certain to be there even IF YOU FIND THE 30 MINUTE CALL NOTHING MORE THAN FRIENDLY BANTER.
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admin Reply:
February 16th, 2010 at 11:38 am
Hi Steve: Manna Guy here. You’re right. When one of our drivers shows up without the right equipment, we fail, and yep–I should have acknowledged that here. My fault entirely. But I take issue with your choice of words. Demean means to degrade or disgrace. I argue that someone who complains about getting his delivery at EXACTLY the appointed time and date is just doing some gratuitous griping and really demeans himself. That’s good stuff. Hope your delivery went well.
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By Valerie Bastien, January 20, 2010
The delivery company contacted us to see if they could deliver our stove earlier than scheduled. We were pleasantly surprised at this and agreed. They called 15 minutes prior to delivery as promised. Everything was great except the fact that we paid an extra $50 for “white glove” delivery which meant they should have taken the stove from the truck to just inside the house. Well, luckily my husband was there because they only sent one delivery person who was unable to move the stove up the porch steps and into the house. My husband then helped the poor guy plus had to remove both the storm door and interior door in order to wedge the stove into the house. Now, you would think for $50 the delivery company would send 2 people to move a very heavy stove… The deliveryman couldn’t have been nicer. My advice – don’t pay for “white glove” unless you get assurances prior to delivery that the delivery company will be able to get it into the house without your help!
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admin Reply:
January 21st, 2010 at 3:27 pm
I’m a little confused by this one. Our record of your transaction shows a Threshold Plus delivery was purchased, not a White Glove, which would get the product inside the door (provided it actually fit, of course.) Yes, the delivery agent should have dispatched a second driver to help with a heavy product delivery. Please note, however, that removing your storm door isn’t one of the things we require drivers to do. We suggest measuring a doorway before placing an order for a major appliance.
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By JT Boney, January 15, 2010
I ordered a big screen tv and blue ray player from B&H Photo and the service could not have been better!
From the moment the order was placed until I was able to plug in the equipment the service was prompt, courteous and professional.
I was especially impressed with the delivery service. They called me and accommodated a request for an earlier delivery since I was going out of town. The drivers called and told me exactly what time they planned to arrive and VIOLA they were right on time. I then received a call from their customer service to make sure everything was ok.
The box the equipment came in was immaculate as was everything inside. I couldn’t be happier with this buying experience.
THANKS
JT Boney
Quitman, MS
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By Bart, January 14, 2010
I’m not sure how this delivery worked, but according to the tracking on the website, my tv was picked up from the manufacturers warehouse, then taken to another ware house and then another delivery company was tasked to actually deliver it. However, when the delivery company showed up at the Manna warehouse, the dock was closed due to a “employee meeting” and they were made to wait around for nearly 3 hours to pick up my tv and then they delivered it just fine, but it was 2 hours later than the period Manna had schedule with me. I’m just not sure why Manna couldn’t deliver it.
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admin Reply:
January 15th, 2010 at 12:36 pm
Hmmmm….conversation pending with said driver. Manna contracts with local delivery companies all over the nation to make the actual final delivery to your home. You didn’t see our name on the truck, but we do, in fact, manage every facet of the transportation and delivery. When one of our local agents fails, we fail.
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By Craig, January 14, 2010
Ordered my TV from Buydig.com. Ken the delivery agent was very courteous, professional and extremely helpful and I do not hold any resentment toward him. However, the issue that I had with Manna Distribution Service was that they had delivered the wrong TV to my house. The company had not checked the order # attached to the box from the company I ordered the TV from at the main distribution hub. Instead they put there own Manna shipping label on the wrong box and gave it to their drivers to deliver. Later I had found out that they had delivered my LG 47” LCD to a customer on Monday and gave me the other persons LG 42” Plasma TV instead on Wednesday. Sadly to say this should have been caught on Monday, but it was not. Now I have to wait another two weeks to receive a replacement TV, because of a simple mistake that could have been avoided at the distribution hub and prior to delivery. I ended up refusing the TV swap option they gave me because I had purchase a new TV not a used one. – Sacramento CA
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Linda Meehan Reply:
January 15th, 2010 at 7:34 am
Hi Craig: Yes, we did deliver the wrong TV to you, no question about it. If only human beings didn’t make mistakes. But we do, and now we are working to correct it. I understand from the account manager in charge that she has spoken with you so you already know that a new TV is being expedited to you. Buydig.com may release it today, and we are delivering it at your convenience next week. Some of our ecom customers ask that we perform what’s called an advance exchange: we deliver a new TV to a buyer to replace one that, for whatever reason, needs replacing. Apparently we picked up such a TV from someone else and delivered it to you by mistake. Ouch.
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By JW Orem, UT, January 14, 2010
Delivery guys were great. Helpful and informative, also very courteous. TV arrived in perfect condition.
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By Jose, from Charlotte, NC, January 14, 2010
Excellent service and very helpful driver. The TV arrived in perfect condition. Would recommend these guys every time!
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By LM from Macon, GA, January 14, 2010
I have been doing Phone/Internet orders for decades and this is the most professional service I have had!!! I made the order, a pleasant process by phone using the web, and was given the info on the shipping process, included. Within no time I got an email confirmation and then, to my surprise, a phone call setting up the time and date! Then, within no time, an email confirmation with the time and date I have agreed to!! Then, another surprise; a phone call the day before the delivery reminding me of delivery!! Total communications and follow through!! The driver helped me open the box and I plugged it in and it worked!!! A great job overall and the attention to details was impressive!
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By JF of Dover< DE, January 14, 2010
Delivery men were extremely professional and courteous….very helpful in unpacking and even assisted in putting the tv together….all in all a very pleasant experience…if only all my deliveries were done as well….
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By JC of Richland, WA, January 14, 2010
Even though the TV wasn’t delivered on the day that was orginally scheduled, it was actually delivered a day early and the delivery crew called several times to confirm. Very good!
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By J from Henderson, NV, January 14, 2010
Our large TV was delivered and unboxed on the date and during the hours specified. The delivery personnel were friendly and polite. I would highly recommend this service to any of my friends.
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By James, of Erie, PA, January 14, 2010
terrific delivery; we were able to track the shipment on line and the delivery was right on schedule. the local delivery person was personable and helpful in getting my tv set into the living room and giving me plenty of tips on setting up the tv and operation.
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By EM of Mattawan, MI, January 13, 2010
The delivery man was awesome!
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By DW of Whiteheath, IL, January 13, 2010
Delivery man was very pleasant, punctual and helpful.
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By Donald, Walton, KY, January 13, 2010
Very pleased with the scheduling and speed of the delivery process.
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By DN of Annadale, VA, January 13, 2010
It was an excellent delivery experience. We called on the delivery day morning to reschedule to the afternoon and we were accomodated. Prior to delivery, the truck called to let us know they would arrive in 30 minutes to an hour. I would use Manna again without hesitation.
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By Glenda Byars, January 13, 2010
Awesome delivery,I had no idea what to expect with a third party delivery. I was concerned with the fact that the package weighed 85 pounds and it needed to go up a flight of stairs. So when I scheduled my delivery time and explained my concerns about the stairs, they said not a problem, and I wasn’t !
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By E.D., January 12, 2010
I was very pleased with the service from beginning to end. You kept me constantly informed both by internet and phone. The employees who delivered the TV were courteous, efficient and helpful.
Thank you very much for great service!
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By ojpt, January 7, 2010
my tv was delivered on time and in excellent shape. the rep was courteous and helped me inspect the product thoroughly before leaving.
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By Huachuca City, AZ, January 6, 2010
Driver was friendly, helpful, and patient. He helped me open the box and move my new TV to my living room. He ensured the TV was operational before he left.
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By Bob of Danville, CA, January 6, 2010
The communication was excellent.
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By CV from San Antonio, TX, January 6, 2010
It was a great experiance in dealing with Manna and I appreciate the fact that they were able to make a delivery prior to 12/25. This was important in my purchase decision from B & H
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By BH from Tennessee, January 6, 2010
Your delivery personnel were fantastic. They were VERY careful moving things and very respectful of my home. My product was badly damaged, but the carton looked brand new and untouched. It was obvious the damage was not the fault of transit. Your guys put everything back the way it was, and apologized (even though it wasn’t their fault) and shook my hand upon leaving. Professional and good manners? I’m impressed!
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By RJ from Lancaster, TX, January 6, 2010
This was a very important delivery for me so it was completely refreshing to have it delivered not only on time but closer to the beginning of the timeframe instead of after the timeframe had passed. Thank you so much. This was a present from me to me.
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By RC from Arvada, CO, January 6, 2010
The Driver was courteous and helpful and on time. He assisted in check the electronic item. Good Job!
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By R of Lisle, IL, January 6, 2010
Great service – exactly as stated and expected, especially being able to select days and times for delivery. The e-mail delivery updates were great as well.
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By RS of San Jose, CA, January 6, 2010
The delivery person did an excellent job! He was very friendly, and helped me to open the box to inspect my delivery. I couldn’t have asked for better customer service, I was very happy and would recommend this company to anyone.
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By Paul from Virginia Beach, VA, January 6, 2010
I’m very satisfied with my BuyDig & Manna experience. You are a great team, thank you!
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By PH from Newnan, GA, January 6, 2010
Both of the delivery people were kind and professional. I was very pleased with the service that I received. They were friendly and helpful and went the extra mile to make sure that I was satisfied.
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By DN of Holliston, MA, January 6, 2010
I was reluctant to order a $2000 TV online, fearful of damage during shipment, but everything showed up in perfect condition. The delivery personnel were very courteous.
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By John, January 4, 2010
Only 1 delivery person showed up to drop off a 42″ TV. Showed up in a personal van.I had to help unload the TV during a blizzard. Then once I opened the TV the screen was cracked. I immediately called the driver and he said he would call me right back, which never happened.
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Jim Reply:
January 5th, 2010 at 11:01 am
My 42-inch plasma was delivered on New Year’s Eve by a single person, who had no trouble bringing it right into my house on a cold Chicago morning. I would have gladly helped him if there was a blizzard, as I’d rather take the time to help than risk someone dropping the television. He waited while I inspected it, and then I carried the television upstairs after he left. Sorry you had a damaged television, but, from my perspective, Manna was very clear about the importance of inspecting a television before the driver leaves, and the inspection instructions were very clear.
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Linda Meehan Reply:
January 5th, 2010 at 8:49 am
Let me understand: We delivered on time, in a snow storm, and you didn’t follow the protocol to check your merchandise for damage until after the driver left? Then you called the driver rather than your seller to get a replacement? Hm. BTW: I delivered my own 42 inch TV. Alone.
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By Bruce, January 2, 2010
As a follow up to my earlier reply, I received an email from a Manna representative. She was very concerned about how the final delivery was handled. As a result, she offered to provide to me an extended warranty at no charge. I had not even asked for anything; rather my sole purpose in advising Manna of this was so that they could look into the procedures they use wityh their final delivery contractors. I believe Manna handled this in a very professional and ethical manner, and I would have no reservations about using them in the future.
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By PG, North Stonington, CT, January 2, 2010
Loved the internet scheduling ! I was called before delivery,two delivery guys brought my 47″ LCD with no problems. They were friendly and professional . A wonderful experience. I would use this service again.
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By FD of Lake Mary, FL, January 1, 2010
The two men were very professional and friendly. They made sure we took every precaution before we signed off on our tv. I was very pleased with them. Plus, they came within 20 minutes of the alotted time, which was a pleasant surprise!!! I was also impressed with how organized this service is. I really liked the website to set up my delivery and getting a text message the day before with all the details. This was the easiest purchase and shipping that we have had! Thanks so much!
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KW Reply:
January 1st, 2010 at 4:08 pm
I ordered a very expensive TV and was sent a tracking number. Since I ordered it around x-mas, I wasn’t scheduled to get it delivered until after new years. On New years eve, I noticed that the TV was in my hometown so I called to see if I could just pick it up instead. After 45 minutes and many phone calls to Manna and then back to my seller, I was told that I could pick up the TV. Then when I was on my way to get it and calling to finally be given the address (which I was told they could tell me until authorized), I received a call from Manna telling me that they just realized that the actual delivery company hadn’t signed for it and closed at noon so I could not do anything until Monday (4 days later). Now after returning from our New years celebration, I see that the delivery company picked it up twenty minutes after the call and authorized me to pick it up an hour later. Now I’m wishing Manna hadn’t done me the “favor” by calling me and delaying my families enjoyment.
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By CB of Maywood, IL, January 1, 2010
The delivery guy was very professional and gave excellent customer service.
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By CM of Swiftwater, PA, December 31, 2009
It’s comforting to find great service that was carried off just as promised atin the appointed time frame. The deliverymen went beyond a thrreshold dildvery…brought the package into the room int needed to be in openede it and helped run the initiailization sequence for the electronic product. Waited patiently unitl I had followed the delivery protocol. Absolute pleasure!
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By FH Weining from TX, December 31, 2009
Delivery was just a little past scheduled time, but we were called, informed of it and personnel checked to be sure it was OK. That was just great from my viewpoint! Both men were pleasant, effective and efficient. In addition, I thought they were also very well informed about appropriate setup. Thank you for a pleasant experience.
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By LHH305, December 31, 2009
- Slow shipping time.
- Scheduled for arrive before Christmas, but they could make it.
- Only 1 delivery personnel were present, so i have to help them carry the big 63″ TV into my house. And i cracked my back.
- I’m very disappointing, and would not recommend this service to anyone.
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By MW of Chicago, IL, December 30, 2009
The best delivery service/experience I have ever had! Within the designated time, fast and professional.
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By LK from Hudsonville, MI, December 30, 2009
I have been extremely impressed from the time I made the purchase online to the time I received my product. I would definitely do business with you again.
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By KA --- Clarksville, TN, December 30, 2009
I got a call around 10:30am asking if the package could be delivered early! That made me automatically happy with this experience! The deliver man was very patient and courteous. He helped me open the box and check for any damage, and then he helped me replace all of the packaging over the television. Excellent delivery experience!
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By EC of San Antonio, TX, December 30, 2009
The internet scheduling is actually awesome; first time I have ever done it.
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By H. M. Shangraw, December 29, 2009
Due to your unbelievable inefficiency I had to schedule, reschedule, reschedule again (a total of FOUR, 4, times) before my merchandise, an expensive large screen TV, arrived. You ruined a very special surprise for my family and caused me tremendous stress. Your motto: “the leader in home delivery” is a shameful lie. Your phone associates were unhelpful and unconcerned – until the last young women, who actually took the time to find out what was going on.
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Linda Meehan Reply:
December 30th, 2009 at 1:18 pm
You have no idea how much I hated to read this comment, but we pledged to take our lumps when deserved, and boy, do we deserve it for this one. Yes, your TV was lost and yes, I accept the responsibility on behalf of Manna. It may not be of any value to you at this point, but please know that this comment has prompted some internal process changes and reviews. A lack of regard for a customer’s dilemma will not be tolerated. Ever. Our intention is to provide every customer the best possible delivery experience or we would not be in business. Fortunately, for the past 20 years, we’ve done it right more often than this train wreck. Please accept my apologies.
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By CZ of Wyoming, MI, December 29, 2009
Ordering a large somewhat expensive item on-line can be a bit unsettling if you are not familiar with the seller and their delivery process. This was an excellent experience from beginning to end and I would feel very comfortable recommending both the seller and the delivery company to anyone.
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By David of Hillard, OH, December 29, 2009
Although the delivery was not going to fall within the time range scheduled, I was contacted via phone prior to the end of the scheduled time with an explanation for the delay and the option to wait for the delivery to still occur with a new estimated time of arrival or to have a new date/time scheduled. That is fabulous that someone took the time to make the call ahead of time rather than letting time pass and my temperature rise.
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By JMD of Singerlands, NY, December 29, 2009
I shouldn’t complain about the delivery scheduling too much as the final dispatcher moved my shipment up to compensate for your scheduling problems. The crew sent was exceptional: polite, and very helpful. As they knew I had been waiting all morning 9no fault of their own) and it was past 3 pm when they arrived, they unpacked and helped me set up the TV, even though I didn’t ask them to. Whoever you used for the final delivery really raised my satisfaction level to a 5 out of 5. I made it a point to call back the dispatcher the next morning to share my comments and express my appreciation to the two gentlemen who made the delivery.
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By tiffany v, December 22, 2009
We had a delivery scheduled from 8-12pm for a TV. The driver came after 12 pm (we did not get a call from anyone indicating that he will be late). He said he’s sorry for being late. We said there was a 4 hr window schedule and why was it not delivered on time. We waited for 4 hours! He said “well, you are not the only customer on the list”. We don’t think we will ever use Manna Dist. again.
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Linda Meehan Reply:
December 23rd, 2009 at 2:59 pm
Come on–cut the poor guy some slack. He did apologize (and yes, he could have called), but ’tis the heavy delivery season, and hard as it is for some people to believe, they really are not the only customer on the list. Cheers!
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By LSB from Duvall, WA, December 21, 2009
The driver called 30 minutes before they arrived. Once they arrived, I looked into the back of the truck and found my packages along with other packages to be delivered later in the day were secured, not loose on the truck deck where damage could occur like UPS or FedEx. There was no pressure to sign off the acceptance form by the driver or his helper. They waited while I opened and inspected the packages. They even let me use their flashlight to check my new Sharp Aquos LED TV for scratches. Your “white glove” service is magnitudes better than regular motor freight I’ve used in the past and much better than UPS or FedEx. Amazing service!
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By TR of Brookeville, MD, December 21, 2009
The two gentlemen who came to my house to deliver the bed were extremely professional and a terrific help to me on the installation of the beds. I wish all people who are making deliveries to my house were as nice and professional as the people you all sent to install my bed.
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By Stan of Plano, TX, December 14, 2009
I thought the delivery experience was great. I was initially concerned because I had never ordered or had delivered an item this large (60″ Plasma TV) but I found it easy to schedule the delivery, e-mail reminders where timely and the delivery guys were clean, courteous and on time. They unpacked the box as I was informed in the instructions and I completed the bill of lading as required. I give you guys 2 thumbs up, great job!
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Bruce Reply:
December 15th, 2009 at 9:17 pm
I guess I wish I lived in Plano, TX. My delivery in Cincinnati left something to be desired. I think Manna’s part of the transaction, from what I can tell, was first rate. And the delivery company, The Courier Corp., did show up 15 minutes prior to the end of the delivery window. When I asked the one delivery person how he was going to be able to bring the 55″ TV in by himself, he advised me that he could call for another person, but that would take time. I asked why they didn’t send 2 delivery people, and he replied that it costs more that way. I asked him what he would have done if I had been a little old lady (since I ended up helping him take the box off the truck and bring it into my house) and he said he would have dragged it up the driveway (I’m curious how he would have gotten it off the truck).
I can only imagine whether the box had been dropped, as the shock sensor was not present (I wonder why not?)
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By denise, December 14, 2009
I had the worse experience i have ever had with any shipping company with Manna. They were delivering a wine cooler for my husband. It was a christmas gift-ie a suprise. They came much earlier in the day than they were suppose to (outside their delivery window). They did not call as requested in route. And when they came to the front door asked him if he was the guy expecting the WINE COOLER. No delivery person, especially during the holidays, should ever reveil what they are delivering without first confirming that the person to whom they are speaking is expecting a delivery. Especially since it was my name on the slip not his. I was very disappointed in their service. Especially as it was a christmas gift.
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Linda Meehan Reply:
December 14th, 2009 at 11:57 am
We just talked to the driver. He asked us to apologize for his error. He wanted you to know that he inadvertently mentioned to your husband that Santa doesn’t exist also.
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By John, Sacramento, CA, December 13, 2009
You provide excellent service. Phone contact as well as by e-mail excellent. Love being able to schedule on line without having to make a call during limited hours. You all were great.
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By Dave, Truckee, CA, December 13, 2009
Hi,Fantastic service and you sent great email updates. The delivery person was friendly and very helpful. FIVE STARS !!!!! Thanks
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By Eric Sibal, December 12, 2009
I received a 50″ inch plasma TV that was DOA. Major cracks along the entire front of the screen. I do not recommend this service, and have made it a point to tell all my friends about it.
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Linda Meehan Reply:
December 14th, 2009 at 7:36 am
Hi Eric: I wish you had given us a chance to look into this. I’d have asked a lot of questions: was there visible damage to the box? If that was the case then the damage most likely happened sometime during the transit period. If the box didn’t show any sign of mishandling, then the damage probably occurred at the factory. It happens. I’d be glad to look into this, unless you’ve already made up your mind that we are crummy at what we do. . . . thousands of times a week.
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By Magellan Mambou, December 12, 2009
The delivery personnel did not follow the guidelines as prescribed by manna. We requested to have a call 30 min before arriving so that some one who speak English could be home. That did not happen. Fortunately when they arrived my wife was there. He did not allow us to inspect the package. The package was left at the door. We could not fill anything on the delivery form except to sign. Our request to fill the delivery for as instructed in the email we received from manna.com turn to and ugly debate and confrontation. I call the company and report the incident. The company itself is great but I think this employee should be disciplined.
Magellan
Walterboro, SC
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Linda Meehan Reply:
December 14th, 2009 at 9:04 am
Magellan: We agree, and this employee will be having a serious conversation with his supervisor this morning. Thank you for bringing his lack of courtesy to our attention.
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By Edwin Daleccio, December 10, 2009
Excellent services. Exactly the way it should be. The window was from 8am-12pm and it got here around 1140am.
Delivered a 58″ Plasma and box did not have a ding on it. Delivery man was corteus and took care of everything for us. I will make a point to buy from retailers that utilize Manna as delivery carrier.
One word for my first experience. Outstanding !!!
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By Yiao-Tee H., December 10, 2009
The delivery was 1/2 late. They had to rush to get to my house because we had to go somewhere else for my kid’s activities.
This is the second time our internet order was delivered by Manna. First time, the box was damaged (punctured) but the LCD TV was fine. This time, there was little damage to the TV box. Thank you!
Overall, we are quite satisfied with your service. Thanks!
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By Bob Pitcock, December 9, 2009
I only need a few words–on time, courteous, and polite-professional!
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By Brian, December 8, 2009
I would have easily rated my delivery experience a 5 if the delivery had been on time. I received a call 30 mins before my scheduled window (8am – 12 pm) was about to end explaining that the team was held-up at an earlier stop and that they would be here between (12pm – 2pm). They did not arrive until shortly after 2pm, around 2:10pm. There was no apology by the delivery team on behalf of themselves or the company… that would have been a nice touch. The actual delivery was short and sweet and the team was indeed polite and friendly. I would recommend your company with one caveat… Be prepared to wait.
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By JF of Panama City Beach, FL, December 7, 2009
They called and offered earlier delivery than expected. I really appareciate the fact that they accomodated me since I had to work in the afternoon and they made a special effort to arrive before noon. The outer box was in excellent condition. The delivery personnel ensured I was satisfied with the contents before they left.
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By GL of Miami, FL, December 7, 2009
Just continue as you are doing your business! At first I was a little bit concerned as never before I heard about Manna but, being selected by a company as B&H Photo Video I decided to trust their criteria… This was my very first experience with your company and it surpassed all my expectations, much better than competitors, really. I especially liked a lot the chance to schedule the delivery day and time. Simply one word: excellent.
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By MB of Rego Park, NY, December 7, 2009
The driver followed his instructions and called me once he was on his way. He called me again when he arrived so that I could let him use the basement entrance to the building, where there are no stairs. He followed the request by the shipper to give me time to inspect the television that was delivered so I could be sure that there was no damage. All was well. Many thanks’.
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By EH, December 4, 2009
I rate the delivery experience as poor. Delivery personnel were courteous and professional; however, they arrived unnanounced (supposed to call me 30min prior), and actually tried to make delivery the day prior — no one home. They were unaware of the need to deliver the product around back, requiring the use of a sturdy two-wheel dolly — I had to provide one.
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Linda Meehan Reply:
December 4th, 2009 at 6:26 pm
You’re right. Delivering a day early is certainly poor service, but that whole mind reading thing about not knowing we needed to bring a dolly that would travel through your grass, now that’s just unforgivable.
Ok. I’ll concede that attempting delivery a day early was probably not the right thing to do, but occasionally, it happens and some people even thank us for it. In your case, no harm, no foul. You were not charged for the attempt, of course. And I’ll also concede that we should have called you on the day of delivery 30 minutes out as we say we will, but someone just failed to get it done and I’m sorry about that. But really…..how could we know you needed a dolly if you don’t actually tell us? We are happy to accomodate most delivery obstacles if we know about them: stairs, guard dogs, cranky neighbors, etc. But you have to tell us.
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By Julia LaFontaine, December 2, 2009
Great experience! We ordered a 65″ Sharp LCD TV from Electronics Expo. When their agent called about credit card and delivery addresses not matching (a continuing problem, USPS doesn’t deliver on our road so I have a PO Box) I didn’t properly hear the delivery company’s name, and was a little concerned since it was not familiar. But the e-mail from Manna cleared that up, and scheduling a delivery date was a snap.
I’m retired so being there 12:00-4:00 was no problem, and Manna’s link to how to inspect the delivered product was clear and detailed. On the day, I was called at 3:00 by Jonah (I think that was his name) to let me know they wouldn’t make it by 4:00; there was a scheduling mixup as well as traffic problems, he was waiting for a ferry from Vashon Island, and asked if 5:00 would be suitable. I said that was actually better, because then my husband would be home from work; I always prefer he inspect anything electronic.
When they arrived–just on time, with not even another call requiring further directions, though our house is difficult to find–they carried in the box (didn’t want to slide it, in case it was dirty, much appreciated), then had to carry it from entry into living room because they wanted us to inspect it and there wasn’t room there to lift the top off the carton. They waited while we did that, finding not even a crumpled corner on the box itself, and the TV in immaculate shape, then offered to take the box and packing if we wished; I declined, because I wanted just such large pieces of cardboard for several projects.
They were pleasant, professional, courteous, and helpful, the delivery was first-rate, and they left no trace of even having been there. Would certainly use your shipping service again. Thanks for a stress-free delivery. … And we love our huge TV!
Bremerton, WA
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Linda Meehan Reply:
December 2nd, 2009 at 12:51 pm
Thanks, Julia. When I saw the length of your comment I just KNEW it was going to be bad, so imagine how pleased I am that you took the time to write something positive in such detail. We’re happy you had a great experience; that’s what we aim for.
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By GF of Brisbane, CA, December 1, 2009
Delivery Person spent the time to make sure my Television was fully operational before i signed off on any paper work. Everything checked out A-OK. Great Service. Recommended.
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By BG of Sullivan, MO, December 1, 2009
At first I was a little nervous about having a tv shipped but after this excellent experience I won’t think twice about it. This was handled very well. Thank you!
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By YM of Sugarland, TX, December 1, 2009
deliver guy Mike Louis is a very professtional driver, very helpful to the consumer, went extra mile to help us. thanks again.
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By Larry, November 25, 2009
Offer English classes so your personnel can communicate with your customers.
Have them un-box the unit outside the house so the dirty box does not leave a mess in the house.
I ask them to do that however they did not understand enough English to do it.
You should have a min requirement for understanding English. Current requirement not good enough.
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By ED, of Bruceton, TN, November 20, 2009
The gentlemen who delivered the vizio were very curteous and professional, the dress was as an everyday younger person who is disheveled. At first, I didn’t think they were the delivery folks and when they began speaking, their information was precise and correct. The gentleman who worked for the delivery service was very, very professional and spoke very clearly and respectfully. I am extremely pleased with Vizio’s service and immediate attention to my warranty of a 42″ plasma tv. Thank you and know that I will informa anyone of your great service. Elaine
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By S. Jansen - Lake Stevens, WA, November 20, 2009
The two young men that delivered the box were very pleasant, had great personalities and were very professional. The box arrived in excellent condition. UPS could learn a thing, or two from you guys. I was also relieved that a smaller truck came to deliver, as I was worried about a super large truck getting close to the house. I think as along as you keep doing a good job of finding drivers that care about what they do and have nice personalities and are honest, you’ll be just fine.
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By RM from Dallas, TX, November 20, 2009
The delivery used by Adoroma was excellent. Professional, Courteous, On-Time, and not to mention it was air-freighted instead of hauled on the road. TV was delivered in excellent shape and the delivery guy stayed with me to remove the box and inspect. Highly recommended company and courier service.
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By Stephen Wescott, November 20, 2009
Linda Meehan was very helpful, she located the TV and it was delivered a few minutes after 8AM as promised. Thanks for resolving the problem. My faith in my fellow man is restored.
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Linda Reply:
November 20th, 2009 at 1:10 pm
I appreciate your kind words, but the truth is a number of operations and procurement folk really stepped in and tracked this down. Then we all sat down to a dinner of crow.
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By mrs. black, November 19, 2009
delivery was on time. bed to high the gentlemen did make an adjustment, bed still to high for me to get into i am in a wheelchair. they left saying call the company. they seemed to be in a hurry for the next delivery. and did not demo the bed correctly, they said they did not know how.
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Linda Meehan Reply:
November 20th, 2009 at 11:22 am
We looked into this and found that the bed has only 2 height adjustments and the driver did lower the bed to its lowest setting. His referring you to the seller was an appropriate, and indeed, the only option left to him. We strongly suggest you speak with the seller of the bed to resolve the issue.
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By CD (Tracking# 82240284), November 19, 2009
Delivery was supposed to be 8 AM – 12 PM. At 12:30 I called and was told they could be here at 2:00. I would be gone then and would not be back until 4:00 so that time was agreed on.
At 3:00 they rang the door bell. My wife has Multiple Sclerosis, is blind, does not have all the use of her right side, cannot hold a pen to sign for anything and is confined to recliner or wheelchair.
There is a note on the door to not ring the bell unless you have called first. My wife, thinking something was wrong, was able to get out of her recliner by herself, get onto the wheelchair and answer the door.
She told the delivery men they should be here at 4:00 but they wanted to come in anyway.
She was quite intimidated by these strangers coming into the home when she was there alone.
Our daughter came over and watched while the TV was unpacked and she signed for the delivery. A copy of the form she signed was not left with us so I have no proof of delivery and the warranty is not good without it.
This was a very intimidating and scary experience for my wife and could cause her to have another attack from the MS which would cause her health to decline more than it already has.
The delivery men did not ask to have the questionnaire completed. Only to have an adult sign for the delivery.
When I got home #3, above, seemed to be fine. At the time of delivery, though the blind lady could not know the condition of the TV.
I have told the Mitsubishi people about the delivery.
This may have been an exception to otherwise good service, but a terrible experience for my wife.
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Linda Meehan Reply:
November 19th, 2009 at 3:29 pm
We regret the inconvenience to you and your wife, but want to reassure you that she was in no danger. Our drivers are pre-screened and held accountable for their actions, and these drivers, in particular, will receive additional training on our expectations for prompt arrival. We have emailed you a copy of the proof of delivery for your records and we hope this resolves the issue.
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By CL from Ocracoke, NC, November 19, 2009
I am not sure how one improves on perfection. I was delighted well beyond my expectations.
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By DT from St. Louis, MO, November 19, 2009
I was very satisified with every aspect of my delivery.I was a little concerned because I had not heard of your company before.I would give a high recomendation to anyone wanting to use your service.The delivery guy was very profesional and polite he handled the delivery perfectily. Thank you
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By JDR, Dallas, TX, November 19, 2009
NO suggestions, but I must admit that the delivery person was exceptional, with his eagerness to help and make sure that everything was in good order. He even made suggestions for placement of the item that proved useful. It is the small stuff that makes a big differance sometimes and it this case it did! JDR
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By RE from Glenville, NB, November 19, 2009
ven though you promised only “threshold” delivery, the driver helped my spouse carry the big box down the basement steps. He helped her remove the TV and place it on the stand. I’m in a wheel chair, following hip surgery. We had help lined up to assist my wife with the work, but your driver did it right away. He was very polite.
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By Stephen Wescott, November 19, 2009
MY order from B&H Photo was to include two boxes (TV and accessories). “1 of 2″ was clearing marked on the B&H label. The delivery time had to be rescheduled due to a ‘problem’. The ‘delivery’ was on time. When the delivery was made there was only one box. The box was damaged and opened “at the warehouse for inspection”. The box contained two individual boxes (Blu-ray player and antenna). The items were fine but there was no TV. Manna had no record of a TV. The driver immediately called Manna and confirmed there was no TV. They referred me back to B&H. B&H had shipped the TV and charged my credit card. Repeated calls and emails to both B&H and Manna have not resolved this problem. Now I am stuck in the middle, I’m out over $1K for nothing. I would never buy anything that was to be delivered by Manna. Customer service isn’t just poor, it’s nonexistent.
Tulalip WA
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Linda Meehan Reply:
November 19th, 2009 at 11:56 am
I hate it when this happens. The boat sailed and your TV didn’t make it aboard. No one to blame but us.
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By RT, November 19, 2009
Very bad experience.
I scheduled an 8am-12pm window. At 11am I called to verify that things were on schedule and found that the product had not been put on the truck. A driver was being sent to pick it up and it would arrive at 1:30pm (1.5 hours beyond the window). I realized that if I hadn’t called it simply would not have arrived. At 1:45pm I called again and was told it was put on the truck at 1pm and everything was fine. I asked for an ETA and after 30 minutes on the phone found out it was not on the truck after all and would not be delivered until after the weekend. My half day off of work turned into 1.5 days and I had to wait 3 calendar days beyond the scheduled delivery. I will contact the online merchant to complain about Manna.
As a side note, when it did arrive the driver was courteous and helpful but he was alone and needed help from me to get it in the house. In this case it was fine but a disabled customer would have had to wait even longer.
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By SH - McClean, VA, November 11, 2009
RJ was particularly helpful. His professionalism and customer service skills were the best I’ve ever experienced. We will do business w/you again just because of the excellent service we received from RJ.
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By AJR of Bloomington, IN, November 11, 2009
i had to have them wiat a few minutes while i contacted Mitsubishi and they were very patient and cooperative – I ended up refusing shipment – they repacked and removed efficiently and pleasantly – never knew they were there -
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By KJ - Toano, VA, November 11, 2009
Delivery person was excellent. She new how to hook tv up and operate it to test that it was in good shape. Not sure what she would have done if I was not there to help her carry the tv inside. Extremely pleasant.
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By LW of San Antonio, TX, November 11, 2009
Although delivery was earlier than scheduled by about 2 hours, the driver did call prior to arrival to make sure someone would be there. The box had one ding in the corner, but was not detrimental to the product. Driver was very helpful.
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By dkw, November 10, 2009
White glove delivery is not worth the $59.00 paid.Scheduled for 12PM to 4PM did not show until 7:45PM. Did not set on stand to allow me to plug in. Just pulled TV out of box and left on the floor. They still had other deliveries so no time for me.
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Linda Meehan Reply:
November 12th, 2009 at 8:49 am
Our research showed that a dispatcher provided false information and that person is no longer employed by us.
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By Kyle Hawkins, November 10, 2009
I was never contacted so I had to call and schedule the home delivery. The dispatch manager scheduled me between 8am and 12pm, but said that it would be much closer to 8.
Because delivery hours are my work hours, I had to take off of work, where I have very little leave time. 12PM came and went so I called to see what the status was. They were still at another job 20 minutes away. I was forced to call my job and ask for some more time, which they were not happy about, but at that point I had no other options. The delivery did not even arrive until after 1pm. This total disregard for professionalism, scheduling, and respect for me is totally unacceptable. I will never do business with Manna Distribution or Arkansas Freight Solutions again, and will be filing a complaint with the BBB.
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Linda Meehan Reply:
November 11th, 2009 at 11:48 am
Yes, we hosed this one up. After digging into it there was no one to blame but us, and we took some corrective, not to mention some apologetic actions to resolve the issue.
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By LES THOMPSON, November 3, 2009
EXCELLENT DELIVERY–ON TIME,GREAT CONDITION, AND PROFESSIONAL SET-UP. THANKS “MANNA”, WOULD RECOMMEND YOU TO EVERYONE!
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By Emily, October 26, 2009
I probably will not use your service again, mainly because of the fact that I got a 42 inch TV, and you sent an older lady, to deliver it. Clearly she could not carry this on her own. So my MOTHER had to help carry the TV off of the van, and into our home. Now seriously, am I going to be getting my delivery fees paid back since my MOTHER had to help bring in a heavy TV when there should have been 2 people delivering it, not an older lady. Not to mention that my mother just under went surgery and is not suppose to lift anything. But what else was she going to do, let the lady drag it into our home? Unprofessional, and a little made about my mother having to assist. Will never use service again, and will not offer it to other people.
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Linda Meehan Reply:
October 26th, 2009 at 2:47 pm
Emily: I’m sorry your mother decided to get involved in the delivery in her condition and wish that she had simply refused delivery and asked that it be rescheduled, which is within her rights.
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By Paul Boland, October 23, 2009
The delivery men were excellent. They didn’t provide the “threshold delivery” I was expecting. They brought the TV into the room where I intended to install it. They unpacked it and installed it on the stand. They offered advice on getting it hooked up. I was very pleasantly surprised at the great help they were considering I was assuming I would need to do all of that myself. I would recommend this company to anyone.
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By Neal Baker, October 22, 2009
Hi, I would like to thank you for your excellent service on delivering the above television set. It arrived in excellent shape, and the final delivery here in Broken Arrow was accomplished by a driver with the first name of Mike, he did not threshold deliver the set- he help me unpack the set, help me hook it up so we could determine that it would operate properly. He saved me probably 6 hours of trying to figure out all of the wiring hook up. If your company every needs a personal
recommendation feel free to use my name. Again thanks for the
excellent service.
Thanks
Neal Baker
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By Stan, October 22, 2009
Scheduled for 8:00 to 12:00 Tuesday. No one came…No one called. Arrived one week later. Al, at Manna was very helpful
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By Laura, Atlanta Ga, October 22, 2009
Hesitated to buy online. Was such a smooth experience, I would do it again. Got a 46″ TV.
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By MP from Kihei, HI, October 14, 2009
some of the best shipping service and service partners i’ve seen………..we see a lot of shipping; as we live in Hawaii………..this item was a large tv and travelled 6000 miles.
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By PH of Buffalo Grove, IL, October 14, 2009
The delivery people were friendly, on time and very helpful. I highly recommend your services. I give you 5 stars !!
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By JT from Houston, TX, October 14, 2009
Great service. It was scheduled between 8am-12pm and i had to work at 1pm and i was able to get to work on time! Thanks!!
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By CC from Grove City, OH, October 13, 2009
the delivery guys were great and even took the product down to the basement for me. GREAT SERVICE!
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By JB from Conway SC, October 13, 2009
Very pleased! The TV and DVD player I was looking for was on sale at BuyDig saving me hundreds. Fast delivery and E-Mail updates. I will choose BuyDig again!
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By Scott, October 5, 2009
Sounds like a re-occuring theme with this company!
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By BW, October 5, 2009
I was extremely disappointed with your service. First of all you promised between 12 and 4 pm.My son-in-law missed half a days work to sit at home for nothing. He could have worked and been home in time for the actual delivery had your company scheduled it for the time they actually arrived.There was no call to say they were running late. You didn’t arrive till almost 5pm. There was only one man even though it was an expensive 52″ TV. The one man did NOT even apologize for his tardiness.
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By Scott, October 5, 2009
You provided a time of arrival between 8am and 12pm, plus I had to pay an additional $50 for Saturday delivery. Well the delivery man called for the first time at 12:02pm saying he was on his way. This is alreay after the set time. Plus he called an additional 4 times before his arrival because he could not find our house and he would not write the directions down. He finally arrived around 12;35pm. Since I wasted 1/2 my day and still had to pay the additional $50, I refuse to buy again from Buydig until my extra money is refunded.
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By BM of NJ, October 2, 2009
I understand that one bad apple spoils the bunch which is why I’m commenting here. I was slightly appalled when the delivery guy actually solicited a tip… and I quote “…and how would you like to show your appreciation today? Maybe provide us with a gratuity?”. I understand that they work in a gratuity laden business but to actually solicit one actually angered me. Unbeknownst to him, I had a $20 bill in my pocket that I was going to slip him on his way out but I wound up giving him nothing. Just thought you should know. His service was what I expected and prompt but the solicitation of a gratuity has left a bad taste in my mouth.
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Robert Masters Reply:
October 2nd, 2009 at 12:01 pm
You are right. We do not allow our drivers to accept tips let alone request them. They are contractually obligated to refuse. This driver not only lost the $20.00 but he will be summarily executed by the end of today. Seriously – he will no longer be delivering for our company. Thank you for the input and please accept our apology
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By Scott Garland, October 1, 2009
Manna make appointments that they do not plan on keeping. Our TV arrived in the back of a Manna employees car at 9:30 p.m. two days after the scheduled delivery. My wife waited at home for those two days while Manna promised to deliver the item, but did not show up. Manna provided extremely poor service, and their telephone representatives were very rude when we called looking for our delivery.
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By R. Jacobs, September 29, 2009
I am a senior and had a 42″ tv delivered. the delivery people were so very helpful and totally professional. When you say white glove service it’s exactly as I expected and then some. thanks
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By Carol M, September 26, 2009
I’m a disabled vet so I opted for the white glove service because there is no way I could muscle a 50-inch TV onto a stand and then up onto the console. They arrived within the window and did a fantastic job of unpacking, assembling, and placing the TV. They connected it, showed me how to use the remote, cleaned up the area, and were professional in every aspect. I opted to keep the box in case there was a manufacturing defect, but they would have hauled it away as well if I wanted. I give the white glove service four stars! The free shipping and no tax was the main reason I chose an online purchase in the first place. The discounted coupons for the white glove delivery and the extended warranty and the free HD cable/cleaning kit STILL made it cheaper than any local company. Best Buy couldn’t touch the price and the service. I have never had a better delivery experience from a shipping vendor. Thank you and please pass on to the two delivery guys that they were GREAT!
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Robert Masters Reply:
October 1st, 2009 at 3:21 pm
Thank you for your comment and praise. For the record I want to say that the company that this TV was purchased from and that deserves the credit for the price and coupons is Butterfly Photo at http://www.butterflyphoto.com
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By robert smith, September 24, 2009
altho there was only one delivery person (supposed to be two), the delivery went smoothly and came within the window given
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By FW2, September 24, 2009
My 73″ DLP was easily scheduled, and Manna had a link to a PDF describing how you should unpack and check the TV upon delivery. The delivery was within the time window scheduled, and the delivery personnel helped with the unpacking, setup, and checking. Perfect execution all around.
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By Jonielle Rohman, September 23, 2009
We just purchased our first 50′ Plasma via the net. We were told that it would be arriving in 10-14 days. I had called in and requested a specific day I wanted the package delivered and the employees were very friendly and easy to talk to. They made no promises although they assured me that they take all requests seriously and do their very best to meet them. We ordered the TV on 9/13- (Sat). I called Monday (9/15) and made a request for a delivery sometime before Friday (9/18) If possible. I expected it to arrive (9-22/9/23). I was completely shocked when I got a call and It had arrived on Friday 9/18 at Noon just as I had requested. The delivery man brought the big screen down the steps and into our living room. He helped unpack it, inspect it, and plug it in. He was such a gentleman! He was neat and friendly and very efficient. I would DEFINATELY purchase through this company again! 5 stars all the way!!!
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By Mike Patrick, September 22, 2009
some of the best shipping service and service partners i’ve seen………..we see a lot of shipping; as we live in Hawaii………..this item was a large tv and travelled 6000 miles.
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By John Denholm, September 17, 2009
I purchased a 54″ TV and BluRay player online from B&H in NYC for delivery to my office near San Francisco. I had it shipped to my office and planned on taking the delivery home in my 4Runner. While waiting for the delivery I learned all about how a flat panel TV should be transported and began to regret delivery to my office (this was my first TV purchase). At any rate the delivery person showed up at 13:04 within a 12:00-16:00 delivery window. I told him I wanted to transport the TV in my vehicle to my home and he strongly recommended against this. I live about 15 minutes away and the representative agreed to follow me to my home. He brought both pieces of my shipment into my living room and removed the packaging for my inspection.
I was a bit apprehensive about having an expensive, bulky and delicate product shipped across country but you guys are pros and I will not hesitate to make future pruchases and hope they use Manna.
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By Marilyn, September 17, 2009
Your people were running late due to an accident on the bridge but were thoughtful and courteous enough to give me a call advising of such. When they arrived, they were friendly, helpful with getting my wine cooler out of its packaging, and so pleasant. They reminded me of what good customer service is like. Thank you for hiring such terrific people!
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By Joe in Oxford, Michigan, September 16, 2009
The delivery person [Heath} introduced himself at the front door and indicated he was here to deliver my new LCD TV.
He delivered the TV through the threshold and assisted me to open the box to inspect the TV.
We "both" inspected the TV for physical damage. He walked me through the delivery questions and insured "we both agreed" on the answers [all good].
He then assisted me to remove the TV from the box and place it on the TV stand. He made sure I accounted for the parts in the box [remote control & Sony book & power cord]. He politely asked me to plug the TV in to make sure it powered up properly; it did, OK.
He had me review with him one more time the delivery questions and asked if I was satisfied. I said yes. He then asked me to sign the delivery slip. Then he personally gave me my copies of the paper work.
He wished me a good day and departed.
You can be very proud of the customer service; online tracking information; reminder email and very-very pleasent delivery people…!
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By JO of Wichita, KS, August 31, 2009
Your driver was very professional, extremely courteous and a joy to meet. He helped me make sure that my TV was delivered in good condition. At this point most delivery drivers would be rushing out the door, but not your guy. He then took the time to help me verify that the TV would startup. Excellent!
You can be proud of the way he helped your company shine! But beware, because if I could I would hire him away from you in an instant.
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By RW of Clifton, VA, August 19, 2009
Excellent service. Thank you so much for being exceptional on an expensive purchase.
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By RB of Brookville, MD, August 10, 2009
Products are in good condition, on time. Good service from Manna.
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By IH of Norfolk, NY, August 7, 2009
Excellent communication, was very impressed.
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By admin, August 7, 2009
Excellent communication, was very impressed.
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By JS of Minneapolis, MN, August 3, 2009
The delivery man was very accomodating, pleasant, and was able to explain to me everything that I needed to know about the product. I would highly recommend this service!
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By WH of Chagrin Falls, OH, August 3, 2009
The deliverymen went out of their way to do more than required. They even removed the large TV from its box and assembled the stand for it, because they wanted me to have the same service THEY would have wanted. Very pleasant and helpful fellows, they were much better than expected, which reflected well on the VENDOR of the TV.
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By FK of Ennis, TX, July 29, 2009
The delivery people were extremely courteous, helpful, and professional. An EXCELLENT job, WELL done!
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By RO of Altadena, CA, July 29, 2009
This service is better than going local and paying for shipping and tax! Some people may be scared to order a television from back east, but how do think our local providers get their televisions? I would recommend this service to anyone.
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By DM of Los Angeles, CA, July 26, 2009
It was of the best delivery guys I think I’ve ever had. He showed me the best way to open the box and also showed me how best to inpsect the product for damage (there was none).
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By TW of Tucson, AZ, July 26, 2009
Great,Very nice guy that delivered the TV,In no big hurry,not rushed at all.They gave a heads up call 40 min.before the truck arrived.That was a very nice touch.A+++
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By MM of O'Fallon, IL, July 22, 2009
They wanted us to sign papers stating that the product was inspected. But we were unable to inspect the product. If they wanted us to inspect it, they should have taken it out of the box. I am a female and was unable to take it out of the box myself, after all it was a 100 lb desk. Finally when my husband came home and we were able to unpack it, then we noticed that the item was severely damaged.
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Bob Masters of Manna Reply:
July 21st, 2009 at 1:25 pm
The driver should have assisted you in opening the box so that you could inspect it. We want you to see the product before signing for it. We have received the claim and it is being paid. I am sorry for our failure to deliver a pristine product.
Some companies take that extra step and have what the industry calls deluxing to ensure the product is perfect when it leaves for your home. Here is an article about furniture deluxing.
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By SF of La Mirada, CA, July 21, 2009
The delivery had to be rescheduled for 2 days later due to some delay on the delivery end, but other than that everything else went great. I was notified a day before about the delay, so it did not bother me too much. The day of delivery, the delivery guy called me @ work in advance just as I had requested so I could get home in time to meet him (so my father, who was going to be @ my house, did not have to bear that responsibility). He even arrived an hour EARLY (with my consent), which was awesome! I hate having other companies schedule a 4 hour window only to show up @ the last minute or even arrive late or cancel after I already sat around all day waiting! Overall I was very pleased. P.S. Phone support was extra friendly as well as the delivery guys.
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By DG of Springfield, MA, July 21, 2009
The delivery person who dropped off the paackage was very polite and professional. My grandparents are elderly and he was kind enough to bring the box into the garage for them. Very good service. Thanks.
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By EH of Voorheesville, NY, July 21, 2009
Your delivery person was outstanding. In addition to being neat, clean and professional, he was patient and very helpful. We couldn’t have been more satisfied. Thank you!
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By SM of Olympia, WA, July 15, 2009
The window of time for the delivery. It is hard to make yourself available for 4 hours, maybe a phone call 1 hour prior to anticipated delivery. Otherwise everything went smoothly.
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By SM of Hull, MA, July 8, 2009
Keep up the good work …. it was a pleasure to work with you !
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By RO of Valparaiso, FL, July 1, 2009
It was a very good experience. The delivery men were very polite, helpful and professional.
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By NT of Marietta, GA, July 1, 2009
The delivery person appeared very professional and very articulate. I was very impressed with him!
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By CY of Clinton Township, MI, June 30, 2009
Arrived in perfect condition, both the box and product inside, and was very friendly. Offered to help carry the package up my apartment stairs, and was very friendly. Would absolutely use again.
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By EM of Castleton, NY, June 30, 2009
EXCELLENT! I was very pleased with the service. He was on time, professional, friendly & helpful.
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By BU of Starkville, MS, June 26, 2009
Everything was done great–keep up the good work!
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By FF of Tarzana, CA, June 26, 2009
The personnel was courteous and fast. Couldn’t ask for more
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By TE of Hood, WA, June 25, 2009
My delivery was supposed to take place between 8-12am, but they did not show up until 2:30pm. I was extremely disappointed by this and frustrated that my whole day was shot waiting around for them to show up. I can’t believe that Manna would charge someone $50 if they are not there when the delivery was supposed to take place, but do nothing if Manna fails to be there on time. I suggest you make things fair and pay someone $50 if Manna does not show up on time.
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Bob Masters of Manna Reply:
June 25th, 2009 at 2:31 pm
Unfortunately this is the exact argument I make with my dentist when he makes me wait. I can’t agree more on a personal level. Unfortunately now that I am “the dentist” I must admit that I can’t afford to compensate every error with money. With that said we are taking aggressive steps to clean up our delivery process and to call ahead of the delivery to make you aware of the precise time we will be arriving. Stay tuned.
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By NC of Lafayette, LA, June 25, 2009
Being there for the time scheduled would be a big improvement. My delivery was scheduled for 6/5/09 8am – 12pm. The product was delivered at 3:48pm. That is unacceptable. The delivery policy states that if the recipient is not present for time of delivery , every attempt made after would cost an added $50. So that brings up the question, if the recipient could only have waited for the scheduled time window of 8-12, but the delivery was made after scheduled time. Would the recipient be charged $50 for not being present to accept package? Even though the driver was clearly at fault?
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Bob Masters of Manna Reply:
June 25th, 2009 at 2:28 pm
No we would not. Also see my response on a similar comment.
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By ND of Gilroy, CA, June 25, 2009
I had temporarily lost track of time the day of delivery. Approximately 1-hour had passed before I noticed the delivery people were STILL in the driveway waiting for me. THAT was dedication. I thoroughly apoligized and they both were very professional in letting me know that it was no problem. Two thumbs up for Manna!
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Bob Masters of Manna Reply:
June 25th, 2009 at 2:21 pm
Thank you for the kind words – unfortunately those drivers were then late for the next two deliveries and they are asking for 50 bucks each. Ok I’m just kidding. Thank you.
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By JM of Gainesville, FL, June 23, 2009
I had no troubles or problems of any kind. The gentleman was courteous and helpful and the entire experience was perfect. The TV is up and running no problems whatsoever. Very happy with your service.
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By JE of Snohomish, WA, June 23, 2009
I was impressed at the timeliness of the delivery, the efficency of the placement to the location I picked (garage) and the lead delivery personnel making sure to see that no damage to the product was evident from scuffs and scrapes on the box.
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By AT of Sacramento, CA, June 22, 2009
Delivery service was excellant. Delivery personnel brought my package into my home and opened it up so that I could inspect the contents and make sure there were no damages or problems. I appreciated that.
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admin Reply:
February 17th, 2010 at 10:18 am
thanks for your kind words
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By DP of Belchertown, MA, June 22, 2009
Help the customer feel confident that they actually got all the parts/pieces that came in the shipment. I wasn’t quite sure that everything was removed from the rubble of packing materials.
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DP of Belchertown, MA Reply:
June 22nd, 2009 at 11:03 am
If we are removing pieces from the rubble of the packing material then we did a poor job of transporting. I’m sorry for that. When this happens it stinks for everyone. I am glad that you did receive what you expected and I apologize for your experience.
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By KW of Galloway, NJ, June 20, 2009
Delivery was scheduled between 12 – 4 p.m. but arrived after 4:30. However, I was called around 1 p.m. and notified they would be later than 4 p.m., so I was able to run out to do some errands and be back in time for delivery.
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By EM of San Diego, CA, June 20, 2009
The delivery man was excellent. Very professional, flexible, knowledgeable and he was a great person to represent your company. I was happy to see that your company hires people with strong customer skills.
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By DV of Wellington, FL, June 16, 2009
bring a pizza too
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Linda Meehan Reply:
June 17th, 2009 at 11:57 am
Wish we’d put that in the business plan! Maybe next year.
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By PR of Nashua, NH, June 16, 2009
My experience was impeccable.
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By PC of Glen Allen, PA, June 15, 2009
I was very pleased with the professionalism of Manna.
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By AL of Charlotte, NC, June 15, 2009
It would be nice if the delivery guy could give you a call and let you know what area of the 4 hour window he will be arriving in, I had to take a half day off work and the guy showed up 30 minutes late. If could hasve atleast gotten a call in the morning saying we will be there in the second half of the 4 hour window, I could have stayed at work.
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Robert Masters of Manna Reply:
June 15th, 2009 at 7:10 am
I appreciate these comments. This is the area where we believe we can change our process to improve service. We are conducting an initial test now to see how it will impact services and whether customers will benefit from the change. We’ll then make the changes if appropriate and report back.
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By KB of Moorestown, NJ, June 14, 2009
Great delivery service, very professional scheduling on the web or by phone. The delivery person went above and beyond to deliver item.
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By BS of Onalaska, WI, June 14, 2009
it was a seamless delivery no problems on time and in great shape. definatly use you services again.
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By TM of Neutopolis, IL, June 14, 2009
The box was damaged, however, I don’t know if that was Manna’s fault. Therefor, I still rated Manna a 5 because of the fact someone called me to schedule an early delivery and let me know that they had to open the box to inspect the package, because the box was badly damaged. That showed me that Manna cares about their service and I’m happy they told me about it. The product turned out to be fine anyways.
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By RN of Owings, MD, June 11, 2009
First experience with Manna, but lots of experience with other freight handlers. I was very satisifed with all of Manna’s services- from scheduling to hand-off of product. I had polite, considerate delivery personnel and my fragile package was in impeccable condition. The entire process was simple, professional, and contained no unwanted surprises. Thanks Mana! – Rich in Maryland
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By RD of Chicago, IL, June 11, 2009
Honestly, nothing. Your deliverers were the best, most professional and helpful that I have ever experienced. Well worth the money. Thank you!
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By RW of Walton, NY, June 10, 2009
We were very pleased with the service we received. The deliverymen were very pleasant and explained what needed to be checked out to make sure our order was in good condition.
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By HC of Bartlett, TN, June 10, 2009
The driver was caught in heavy traffic. Called and gave a fairly close arrival time. Excellent service, very pleased.
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By JF of Newnan, GA, June 9, 2009
Dear MDA, My delivery from your company was an enormous improvement over the last group who brought me a piece of delicate furniture. Last time I ordered this item it came destroyed. With Manna, the shipping box was virtually unmarred and my lateral file was in showroom condition. Thank you for your carefulness, courtesy and promptness. Great Job!
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By AF of Bellevue, WA, June 9, 2009
I think they did a very good delivering the item. The only minor problem was that I was able to use the website to schedule the delivery but I had to call to re-schedule. It would have been great if I could have done the latter online as well.
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By NG from Los Angeles, CA, June 4, 2009
The delivery method said something about “threshold,” which apparently meant that there were supposed to be no stairs. Thank goodness the delivery man was able to carry my large TV up the stairs, but this was potentially a problem. I can’t imagine I’m the first one who didn’t understand what threshold meant.
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Bob Masters, SVP Manna Reply:
June 4th, 2009 at 6:41 am
We have a video on our website at http://www.manna.com that shows the distinction between the delivery options. I am glad that the driver was courteous and overcame the confusion with his actions. In case other readers don’t get to the website, here is the video below.
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By BA of Chula Vista, CA, May 27, 2009
Product arrived in the time frame expected. Suggestion for improvement – Since my television was supposed to arrive sometime between 8-12, I had to take a half day off work. For scheduling purposes, you need to schedule 4 hour blocks and the individual should be available during that time. But a phone call from the driver one hour before, or maybe when they are on their way would be helpful so that the customer does not have to spend half a work day waiting. I live 5 minutes away from work. It took the guys 5 minutes to drop off my TV. I could have been out of work for 15 minutes with a simple phone call. Instead I took 4 hours off. I’m sure the driver’s have cell phones. This should be a no brainer in todays techno world. Otherwise delivery occurred as expected. Thanks!
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Bob Masters of Manna Reply:
June 22nd, 2009 at 10:52 am
We do offer this service, however we only offer it when it is requested and do not guarantee the result. Your suggestion has been made before and we will be considering it further. The cost of perfecting the time frame is the limiting factor here. The more we perfect the time of delivery the more it costs – we are trying to balance the two.
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By TP of North Providence RI, May 26, 2009
It came quickly exactly when scheduled
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By CB of San Francisco, May 25, 2009
Other than some minor box blemishes, everything was fine. Driver was courteous and helpful.
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By DO of Freeport, ME, May 18, 2009
Arrived early and delivery person was pleasant to deal with.Delivery took less than 5 min
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By DC, Tutsville, FL, May 18, 2009
YOU FOLKS DID GREAT!
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By MS of San Bruno, CA, May 12, 2009
the driver could learn a little more english if in case we need to explain a problem to him so that we can understand each other. otherwise it was ok.delivery was good.
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By BF from Houston, TX, May 8, 2009
Your delivery guy was very courteous and helpful. This is the second delivery that I have received in as many weeks. The reason I initiated the second sale with the vendor that uses your service was because of your service. They were not the cheapest but your service swayed me to order from them.
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By LZ, from Menlo Park, CA, May 8, 2009
The delivery person was friendly and mindful. He was careful to wipe his feet before entering despite carrying a large and awkward box. He was also very careful not to drag the box across my newly refinished floors something I was very appreciative of.
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By From Spring, Texas, April 7, 2009
I want to thank you for an excellent job delivering the TV I ordered through Amazon. The lady at your company who contacted me went out of her way to make sure the delivery happened while I was home from work. Her effort demonstrates how highly you value customer service. In addition, the man who delivered the TV to my home made an extra effort to assure there were no problems with the assembly and performance of the TV before he continued his rounds. While it may have taken him only an additional 10 minutes; it probably saved me at least an hour! I’ll look forward to doing business with your fine company in the future.
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By JM, April 6, 2009
I can tell you we were very impressed
with the professionalism of this delivery…..you exceeded our expectations…..the website to schedule the delivery http://www.schedulemydelivery.com was so easy and convenient to schedule the delivery around our schedule and not the carrier’s which unfortunately for the consumer doesn’t always is the best choice.
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albert Reply:
July 2nd, 2010 at 2:18 pm
@JM, Yeah I used that website too. Really easy.
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By JW, March 27, 2009
delivered my LG42LG70 television on Dec 24th.
My driveway was icy so they hand carried it a couple of hundred feet, unwrapped it and we plugged it in and it worked fine.
They were pleasant, humorous and courteous. A credit to your company.
Parkesburg PA
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By Anthony Zon, March 24, 2009
We had two large screen TV’s delivered to our home that we purchased at BuyDig.com. One was delivered in August and the second in December.
In both cases, we were extremely satisfied with your delivery service. Both delivery persons took great care to inspect the TV’s to be certain that they were not damaged in transit.
I’ve never seen better delivery. Thank you so much for the terrific service.
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