299 Comments
Reality Delivery
This section is called Reality Delivery because it contains actual comments from individual who have received products delivered by Manna Distribution Services. We collect these comments on customer surveys and directly on this website. Those customers who complete surveys allow us to repost their comments here using their initials and location. This comments have not been edited.
By Jane, May 17, 2013
The couch we had delivered was over-sized for our doorway. The two delivery men rigged up two wooden ladders like a tepee over a first floor balcony. After padding the ladders they proceeded to slide the couch up one side and down the other though a wider first floor sliding door. We all held our breath as the couch reached the top of the tepee. One man vaulted the railing and was able to assist his coworker in stabilizing the couch. It was a marvelous exercise of ingenuity and flexibility. Not one flower or shrub was sacrificed in the successful delivery. I thought we would have to return the couch but thanks to these delivery men ….we have a new couch!
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By ten, May 15, 2013
It was an OK experience for me since I finally received a working TV. However, these are some of my comments. Delivery guys didn’t take off their shoes or put on shoe covers. They were unprepared, didn’t have any tools to assemble my TV. They were poorly trained and mounted my TV to the base crooked. Beside installing the base, only one person was carrying the TV. So, I am not sure why you need 2 people for this delivery. This is in Milwaukee, WI
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By eve, May 13, 2013
We could not be more satisfied. delivery was on time, my bar in beautiful condition, well protected in shipping and easy to assemble. Will recommend Manna to all we know. Your company is outstanding.
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By john greenall, May 11, 2013
This delivery was very well done in all respects.Manna is a good combination with Costco.
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By edmond sagitteh, May 9, 2013
vey nice job from Manna Distribution Services. They called me and I had my new TV about 2 days later. They are pros
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By Myshelle, May 9, 2013
I was highly impressed by the services provided by Manna Distribution Services. From their customer service department to the drivers who delivered the merchandise they were excellent. The drivers were cautious and very professional.
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By Mohan, May 9, 2013
Very prompt and professional service from start to end. I was very impressed that I could track the movement of my merchandise through out it’s journey, even on a hourly basis sometimes, on their web site.
Delivery was made within the promised time frame. I had the Threshold delivery and they delivered inside my front door.
Again, great service!!! Thank You.
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By Bj Taylor, May 9, 2013
A Very Comfortable Experience
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By Dr. Rodger B. Badger, May 9, 2013
I was highly impressed by the services provided by Manna Distribution Services. From their customer service department to the drivers who delivered the merchandise they were excellent. The drivers were cautious and very professional.
Thanks, keep up your high level of service.
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By Mike, May 8, 2013
You guys are the best. You set a new standard for quality delivery service. Thank you. A+++++
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By walt, May 7, 2013
thank for a great job we really enjoy the Visio smart tv now that it is a smart tv thank you again walt
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By Carmen, May 7, 2013
I had the BEST experience ever! Usually in my case it’s the oposite but I was extremely satisfied with the outcome with my Television and with their service. Very professional and hard working. Thank You for making me happy!
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By Bernardo Abetrani, May 6, 2013
What experience! through out the whole shipping and delivery process it was nothing but customer service at it best. The company follows step by step everything they said. Don’t you hate when some one tells you something and they do the opposite. From the first contact to me thru delivery day it was nothing but good experince. The driver/delivery guys were very professional from the moment the arrived upto departure. Thank you. keep up the good work not to many company out there doing this.
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By lorraine gibeault, May 3, 2013
I would like to take this time to let anyone know that this is the best bed that anyone can own. My craftmatic bed was delivered yesterday May 2nd and last night was the best sleep that I have had in a long time. I recommend anyone wanting a new bed to buy nothing but a craftmatic bed.
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By Claudia Hunter, May 3, 2013
My TV arrived in perfect condition,drivers was nice and very professional.
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By Renato A. Virata, May 1, 2013
Driver was very polite and helpful
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By norman silva, April 30, 2013
drivers were very knowledgeable regarding my T V I was pleased with the promptness of the delivery. Thanks very much.
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By MH, April 29, 2013
Excellent all-around experience for bed delivery. I cannot think of anything you could possibly do to make it better. Your delivery men were very patient. It takes me longer to navigate since I am in a wheelchair, and I also needed some small pieces of furniture moved to fit my old bed properly into the spare bedroom. They were very kind, patient and professional through the whole process.. I greatly appreciate their good service.
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By CES, April 27, 2013
On time and in perfect condition! Delivery guys were very rude/unprofessional. I had “threshold plus” delivery (placement of product over the threshold in the house). They put the product off the truck and in the driveway. Dropped it once. Wanted me to sign before opening box. $3000 purchase. Told me he didn’t have time for me to open the box. I asked about putting it in the house and was told that “threshold is first dry place and it wasn’t raining.” Felt like it was delivered by two street bums. Mana was great, local delivery team horrible!
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By Silvia, April 25, 2013
My product was delivered severely damaged. It appears your driver had dropped it while loading or unloading as there is no way a sturdy furniture like mine could arrive in such shattered shape. Even though he delivered all the way to my apartment , he said “he didn’t have any time” to wait for a minute while my helpers quickly opened the box to quickly check the condition. Clearly he knew the product was damaged and was trying to get out as soon as possible to avoid having to take to back. I am very displeased with the treatment of my purchase.
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Chris Baldock Reply:
April 26th, 2013 at 6:30 am
Thanks for calling our attention to this failure. We have contacted the agent who made the delivery to review procedures, and quite frankly, we do not intend to compensate this agent for failing to follow instructions. We train agents NOT to deliver damaged product, but some take the message to heart more than others. Products, especially furniture, travel thousands of miles from manufacturer to consumer, and damage can occur at virtually any point. That’s no excuse, however, for delivering a product that any rational consumer would reject. Please accept my apology for your inconvenience and disappointment.
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By Barbara, April 25, 2013
Manna delivered our daybed yesterday, and I had to come onto this blog to post my comment. The whole delivery from first notification via email to my closing the door when the delivery guys left FAR exceeded my expectations. I was impressed with all of the email notifications and the personal call the day before delivery to give me a specific time to expect the delivery truck. Then, when the delivery truck arrived, I watched from the window as the two men very gently unloaded the boxes and brought them to my door. The men were very friendly and courteous. Really sweet guys! They brought the boxes into the room and proceeded to unpack and put the bed pieces together. In total, the whole delivery process lasted half an hour. At the end, I had a lovely daybed in a cleaned-up room. The men even took the time to center the daybed perfectly against the wall, which sounds easy, but with the wall I have, was not.
Would I want to use Manna Distribution Services again? IN A HEARTBEAT! No one asked me to write this review–I wanted to give credit where credit is due, however. We are always quick to complain but not quick to compliment. This review of the wonderful service I received is a compliment to Manna: their service and their fabulous delivery guys. Thanks, Manna!
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By rich, April 24, 2013
you delivery guy’s were very helpful..they did what they were supposed to and saved me alot of hassle of trying to hang the tv myself..very polite very respectful of my property..they did an awsome job…thank you very much
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By MaryAnn Hay, April 22, 2013
I can find nothing to offer that would improve the service I received. The drivers were efficient and courteous, friendly without being invasive and were very professional in the removal of the bad TV and set-up of the replacement. It was a thoroughly pleasant and acceptable experience, which only added to my appreciation of the VIZIO way of doing business. My Amazon.com review will include accolades for Manna. Thanks.
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By Shannon Berkebile, April 20, 2013
The man who delivered our furniture was kind and helpful. Very good experience from start to finish! Thanks so much!!
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By Alan Brown, April 20, 2013
On 04/19/13 our delivery was scheduled between 8:00 – 1:00 PM. Manna called to confirm the delivery window on 04/18/13. The driver called about 30 minutes prior to delivery. They arrived at 9:30AM. Their off load, unpacking, set-up and clean-up was completed as promised.
I would recommend the Manna Delivery System!!
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By Kathy Reynolds, April 19, 2013
I had an excellent experience all the way through. Customer service was super and they worked with me when “I” had to reschedule a day before the first scheduled delivery due to a personal conflict. They rescheduled the next week, the driver called 30 minutes before & they arrived right on time. Both delivery men were extremely nice & make the switch of our tv quickly and efficiently. Good job everyone!
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By fred smith, April 17, 2013
I enjoy the delivery guys,they were here on time.they did what was expect of them.we were all right with the two delivery guys,no matter that one was a cowboy fan and i an a Redskins.
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By mike, April 17, 2013
i dont see my comments i guess manna deleted i guees they dont want people to know the truth im going to expose you every way i cam the wort dilevery company ever dont deal with them they are bad from top to bottom im posting my dad experiance on every site where it can not be deleted my god you guys are the worst
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By mike, April 16, 2013
the worst delivery company i’ve ever delt with after setting up a delivery date they called me to set another date after we set another date the driver called me an hour early when i told him he was early he told me take it or leave it so another date was set this time after waitinfg 4 hours the driver called and said he was going to be late but couldnt give me a time frame it took 8 days and a call from vizio manager for them to deliver driverd have no maners its like their doing you a favor manna never again iff i hear manna is delivering i’m buying else where
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Chris Baldock Reply:
April 17th, 2013 at 8:21 am
Mike,
We are digging into the issue right now, stay tuned.
Thanks,
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Linda Meehan Reply:
April 17th, 2013 at 12:08 pm
Hi Mike: Thanks for giving me the time to research this delivery in our system and speak with the local delivery agent handling the delivery. Here is what we have documented took place according to all the notes entered into our system for this delivery. The original delivery was set for 4/8 between noon and 4. We called you three days before then (on 4/5) to let you know there was a delay in transit and rescheduled the delivery for 4/9 between noon and 4. The driver arrived on-site during that time period and called you to let you know he was there. You informed him you would not be home before 2 p.m. and you then told us that you could only be there between 2 and 4. Much as we would love to be able to accommodate every busy person’s schedule, it just isn’t possible, while serving all the others getting deliveries during that four hour window. The driver left, and we paid the agent for making the delivery attempt. Then, because you had been inconvenienced, we set up a special Saturday delivery, again at additional cost that we did not pass along to you. I’m sorry you feel you have been unjustly treated.
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By Jesus Rodriguez, April 12, 2013
Vey happy with the delivery and product super professional service, I will recommend
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By Ken Oscarson, April 12, 2013
Great experience. I did not know this type of personal delivery service still existed today. Manna does an excellent job and I was totally impressed with the professionalism of their staff. Thank you for this much needed service.
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By John F., April 10, 2013
Delivery was on time & the 2 Drivers were Great. Couldn’t of asked for a better experience, keep up the good work.
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By Erica Vieira, April 8, 2013
Delivery was fine everything went smoothly.
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By Steve C, April 8, 2013
Delivery was great and on time and delivered the correct product in a professional manner. Great communications! Highly recommended.
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By Brad S, April 1, 2013
Be careful when they tell you that you are getting White Glove Delivery. They don’t have contractors in all areas to provide the service. They were supposed to replace a hanging tv on the wall. Supposed to send 2 guys and only sent one. On 2nd delivery, again only one guy. This was after confirmation that they could do a White Glove deliivery.
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Chris Baldock Reply:
April 2nd, 2013 at 7:13 am
Brad,
Thank you for bringing this to our attention, we take all comments seriously. We are taking it up with the agent. The delivery was unacceptable and we apologize for the inconvenience.
Regards,
Chris
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By maureen, April 1, 2013
You should give lessons to other delivery services. The two men were polite and friendly and did what they had to do and moved on. I wish every delivery service was as good as yours. Both my husband and I noticed the difference from any past deliveries that we have had. Want to say more good things but don’t have the words. It was just an exceptional experience. Thanks
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By Laura, March 30, 2013
Great delivery-on time and delivered product as promised in a professional and friendly manner.
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By Carmencita C, March 28, 2013
Excellent product and service! Great communications! Highly recommended.
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By Alicia Parada, March 27, 2013
The scheduled date and time was PERFECT, we had to be their first delivery for that day. They two young men were quick and polite. I would HIGHLY recommend Manna and thank you to Craftmatic for the WONDERFUL BEDS ! Our family and friends come over just to test drive (lol) the beds. THEY LOVE IT ! I hope to be making some commish very soon.
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By sherri stoneburner, March 25, 2013
Driver was outstanding. Called twice before delivery to confirm delivery was on it’s way and near arrival. Delivery was within the first hour of the time window provided. Very professional, curteous and friendly. He was in and out, did an excellent job.
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By Lori Martin, March 22, 2013
Great professional service. Both workers were both competent, courteous and friendly
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By Cali A, March 22, 2013
An hour within the scheduled delivery time slot I got a phone call, saying that the driver realized he loaded the wrong package. I was asked to reschedule for another day. We insisted to have it delivered during the same day or over the weekend, as I was not willing to take another day off from work. They eventually accepted and delivered it the same day, after hours. I felt bad for having the driver work after hours, but was happy I did not have to waste a vacation day.
The item arrived in good condition. The diver was polite and helped me unpack and check the condition of the content before signing the receiving forms, as instructed by the shipper.
Of course, errors happen. I am pleased they really tried to fix it the best way they could. I guess these are the situations in which you can evaluate how much a company cares about the customer satisfaction. According to my experience, they really do.
Overall, it was a very good experience. Would do business with them again and would recommend them to my friends, too.
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By Ken Brown, March 22, 2013
The drivers were great. Friendly, helpful, funny – just delightful. It was a great experience.
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By cidalia kosko, March 20, 2013
The delivery was too long. I was first informed the order was delivered when it wasn’t..When my order finally came, everything was fine.
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By Tino, March 19, 2013
The bullet seats are really incredible (comfortable, quality, great looking) and the customer service from the salesperson to the delivery team was awesome. We would definitely do business with you again.
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By Donna S, March 18, 2013
The delivery men were wonderful. The Craftmatic bed was delivered on time, with smiles, and a large amount of work. They tore down my Craftmatic twin beds and put them back together in another room. They put together the head/foot boards and, of course, the bed. They were wonderful! I would recommend them to anyone.
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By Christine H., March 15, 2013
I have no problems with Manna. I have a problem with the delivery person. He was rude and impolite. He didn’t want to give me time to check the box for damage. He yelled at me through the door..he would not come inside but was invited….telling me I didn’t need to check the box but to just sign the paper then print my name. If I had been alone with this man I would have been frightened. He didn’t say hello, goodbye, have a nice day, thank you. He just snatched the papers from my husband’s hand and walked to his truck and drove away. This is unfortunate for Manna. The first time you delivered to us the delivery guy was sooo nice and friendly, offered to help us carry the headboard upstairs, helped us check the box for damage, took the cardboard box with him. He was funny and a perfect gentleman. This delivery person is the exception not the rule for Manna.
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By Linda Wheeler, March 13, 2013
I couldn’t be happier with my delivery by Manna. I would most definitely recommend them to anyone needing a shipping and delivery service.
Thank you Manna!
LW
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By Donna Toledo, March 13, 2013
The Jonah trundle bed by Wesley Allen is beautiful, sturdy and exactly what I expected it to look like. The mattresses are wonderful, and the whole purchasing and delivery/installation process went very smoothly. I am extremely pleased with this Humble Abode purchase.
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By Roy Brian Du Bois, March 13, 2013
Very impressed with the polite and caring drivers. They made every effort to gently place the boxes on our new wood floor WITHOUT EVEN BEING ASKED! Prompt and exactly on time as scheduled! Could not have asked for a better experience. Would certainly highly recommend to friends and family! THANK YOU MANNA!!! Totally happy and satisfied customer!
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By John, March 13, 2013
Overall great experience…BUT my only issue was with the delivery time. I was originally scheduled for a delivery and took the time off from work, etc., only to find out the night before they couldn’t come due to a mix up on their end. So I rescheduled for the next week for a 8am-12pm delivery and was told I’d be on the earlier side of the schedule due to my inconvience. So I figured I’d be an hour late for work, but the delivery didn’t come until ~11:45am…so I was obviously last on the list. I ended up missing a few hours of work I wasn’t planning on. Driver was nice though and no issues with the actual delivery.
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By Emmanuel Kolawole, March 12, 2013
It is nice doing business with and continue to make your customers’ a first priority.
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By Wayne Perry, March 12, 2013
The delivery went smooth, I rate it a A+ THANK YOU.
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By Betty, March 8, 2013
NOTHING! The Manna “team” of Calvin & his Father were EXTREMELY good!! They did all that was required and more. Anyone can deliver anything; perhaps even an animal or robot can be taught to do deliveries in the future…BUT…you cannot “teach” someone to be courteous, professional, efficient, pleasant or kind. These were the attributes of these 2 men. They went out of their way to deliver your product properly, they were efficient & pleasant during the entire delivery. They both represented Manna in the BEST possible light. You should give them more business, you will not be disappointed!
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By Michele Shore, March 6, 2013
Our delivery was excellent and we highly recommend MDS. The online scheduling service was quick and easy to use, and there were plenty of email confirmations along the way. We liked the tight 2 hour delivery window which is rare these days. Delivery men were friendly, professional and respectful of our home and property. Immediate surveys and recommendations for improvement show this company cares about customer service!
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By Rebecca Brooks, March 6, 2013
I really needed this delivery on Friday, March 1 and was not able to get it until Tuesday, March 5. I called the company I ordered it from and was told there was “nothing they could do” to get it to me faster. I called Manna and was told that you “do not service my area except for Tuesday and Thursdays”. Fedex and UPS service my area every day of the week. Next time I order something I will be verifying that the delivery will be made by Fedex or UPS so that I’m not stuck because your policy that doesn’t meet my needs.
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By kathleen davis-adams, March 2, 2013
All that was done was to put the big box inside my front door- replacement mattress. The first mattress was to be picked up but it wasn’t. I have a call into customer service about this.
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By Sharon Crotwell, February 27, 2013
This was an excellent experience for us. The gentlemen who completed the delivery and set up did an excellent job. We are really enjoying our new bed. My husband who has breathing problems is sleeping much better now that he can raise the head of the bed. Thankyou
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By wayne logsdon, February 26, 2013
great attitude and professionalism
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By Cyndi, February 22, 2013
I was very pleased with the whole process from scheduling to delivery. I expected a call from Manna wanting to reschedule since it was snowing, but they showed up right in the middle of the time frame given me. The drivers were very careful bringing my TV in the house and unpacking it. After switching out the old one (this was a warranty replacement order) and packing it up, they made sure everything was cleaned up before they left. Kudos to all!
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By PR, February 20, 2013
scheduling was very easy on the website and the delivery service was performed in a professional manner.I would recommened Manna to all my friends and family.
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By Cindy murphy, February 19, 2013
The men that delivered the tv were very friendly and professional. Everything went great
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By David Smith, February 18, 2013
Manna was unable to make the first delivery date it was scheduled. Manna didn’t inform me until the night before the delivery. I had already taken off work. Initially they were trying to delay the delivery another 3-5 days, but after multiple phone calls the delivery was rescheduled for a few days later. The delivery drives missed the time window by at least a half hour.
When the drivers arrived, they drug the delivery box across my carpet – leaving a dirt stain that I have been unable to remove. One of the drivers touched a white walls and left a huge dirt print, which I have also been unable to remove. I have had to re-paint the wall and have the carpets scheduled for steam cleaning.
Just an awful experience!!
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Linda Meehan Reply:
February 18th, 2013 at 2:03 pm
Hi David: I’m very sorry you were inconvenienced by our service and I see in our system notes that you are being credited back the cost of your delivery. Have you filed a claim for the damage to your home? We will cover the cost of cleaning/repainting if you will file the claim. Again, this is not how we want our service to be represented and wish to make it right with you.
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By W. Ullrich, February 16, 2013
Thats funny – I posted this yesterday and it mysteriously disappered, I wonder why? Oh well, I’ll post it again. These were my comments from the on-line survey regarding the question on what can we do to improve our service:
Q. What can we do to improve our service?
A. You could fix the website problem that would not allow the delivery to be scheduled online. This prompted 2 attempts to talk to a person in customer service. That could not be done due to waiting 20 minutes on hold and then being bounced to voice mail on both attempts. Further communication with customer service via email was successfull – but the whole scheduling process took a couple days.
FYI – My television that was delivered was a warranty replacement that I was told would be delivered, swapped, and “set up”. The person that delivered it and unpacked it was courteous and nice, but he was ready to leave and have me sign off that everything was fine without even connecting the set and turning it on which I did myself before I would sign anything. He also did not remove the packing materials from the room as I had to clean them all up.
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Chris Baldock Reply:
February 18th, 2013 at 9:25 am
Bill,
We apologize for the poor service you received during this delivery. We take every complaint seriously and take the time to discuss your comments with the delivery agent. Rest assured, this agent will be reprimanded. If there is anything else we can help with, please let us know.
Thank you
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By Sharron Josephson, February 15, 2013
I was very pleased with the delivery of my TV. The men were very helpful.
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By GORDON HOLDER, February 15, 2013
This was the first time I had a delivery done by Manna Distribution Services, and must really admit I was very impress, my product came on time, well packaged and without any damages.
I will surely recommend them.
Thanks for a job well done.
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By Nancy, February 15, 2013
Manna was great! They worked around my husbands sleep schedule as he works 14hr shifts. (Thanks Isaiah in CS and Chris, one of the two delivery men.). Yes I would recommend Manna White Glove Delivery
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By Adam, February 14, 2013
Original delivery date unfortunately was re-scheduled due to a delay in shipping, which is understandable. When the day finally came the TV showed up, and the delivery man helped unpack it to allow us to check for damage. The box itself was in great shape, like it just came out of the factory even. I would recommend this company.
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By Lisa, February 13, 2013
My delivery was very professional. Time was taken to bring in my T.V.
The delivery men were kind, polite and professional. Even though they showed up before they were suppose to they came back at the scheduled time when they could have scheduled a different time. I will be using Manna Distribution in the future.
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By Brenda Y Hammonds, February 6, 2013
My delivery was very professional. Time was taken to bring bed in properly noting their where about in my home as to it.
The deliverer was very informative about the bed as to what different parts were for wnen putting it together and how to use them. Also he made sure everything was working before leaving. Thanks
Brenda
Brenda
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By JH, February 5, 2013
We opted for just delivery of the TV, and not an installation. The drivers were careful and quiet which was important because my husband works from home and is on the phone. The delivery was really an hour and a half after the “30 minute” phone call notification we got, but it was within the 4 hour scheduling window. They did open the box for me after I asked them to do that. The delivery took only a few minutes and the guys were polite and efficient.
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By Kenna, February 1, 2013
The drivers were extremely professional. They were like friendly robots. They unpacked, set up, and packed up a 60″ TV like they have been working together for years. They were in and out in a flash. I couldn’t believe how fast the transaction went. Very pleased. Please thank them again for me!
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By Daniel & Peggy, January 29, 2013
We were very satisfied with the time / delivery which your company provided. The driver was polite ,and made the transition of the delivery smooth and pleasant .
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By Ed, January 29, 2013
great service set my tv up made sure it worked and went online with it thank you
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By Maureen V., January 28, 2013
The delivery men were great. We had a bit of a logistics problem throughout the day, but I was kept informed every step of the way by phone. The delivery men were kind, polite and professional. I highly recommend this company and its employees!
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By louis krajc, January 25, 2013
The delivery men were very nice and hanled the delivery in a very professional matter. I would certainy recommend them to my friends.
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By emiliano morales, January 24, 2013
great service. recommon to everyone
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By Wade, January 22, 2013
Excellent delivery experience. Arrived on time and great service. Thanks for your professional delivery.
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By MB, January 18, 2013
I had the worst experience possible with two inexperienced drivers who could not understand that they were to remove and dispose of the old mattress. They thought “remove ” meant just take it off the bed. I had to run after them to get them to take the old mattress. Worst experince I have ever had with the delivery of something.
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By Larry Jefferson, January 18, 2013
I’am very pleased with my Toscana 11 bed by Wesley Allen,Head,Foot and Frame In Top Grain Italian Leather. Every thing went very well,Thank You.
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By Ken Crisp, January 13, 2013
My 55″ TV was delivered within the promised schedule, the drivers were careful not to disturb the flower beds at the end of my long, narrow driveway, they were very polite, courteous and sociable and best of all, they were very careful with my new TV and even helped me unbox it to verify there wasn’t any damage incurred during the delivery process. This is the 2nd TV that Manna delivered to my house (the first was a 65″) and their service was top-notch each time. I’m very thankful that B&H Photo uses Manna for their TV deliveries. Together, they make the perfect team!
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By Earl Mayfield, January 12, 2013
I wouldn’t even let Manna deliver my garbage after the terrible experience I had with them. The van was too small to handle the bed headboard that was crammed into the back of it. The driver pulled other packages out of the van and let them fall to the wet street in order to try to make room to get my item (that arrived minus the box that the driver told me was left at the warehouse because it was so badly damaged. My item was badly scratched and the driver (who arrived late) despite your many emails, texts, and a phone call was completely unfazed by the whole thing.
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Linda Meehan Reply:
January 15th, 2013 at 11:29 am
Hi Earl: Thanks for bringing this awful service to our attention. We want you to know that the driver who mishandled this delivery was interviewed and then terminated this morning and that we are sending a specialist in furniture deluxing to your home to ensure that repairs are done professionally. Please accept my apology for the poor experience.
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By Shirley Lynch, January 10, 2013
My sincerest apologies. I guess I am having a brain-freeze kind of day. I mentioned the DVD player had not been connected by the delivery team…I was sooooooo wrong. It is connected and working just fine. My bad. So sorry. Hope my previous post does not affect anyone adversely. I feel real bad about that.
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Linda Meehan Reply:
January 11th, 2013 at 8:08 am
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By Shirley Lynch, January 10, 2013
After filling out the survey, thinking all had been set up to completion, I tried the DVD player (today-2 days later) and it would not work…so, even though it was connected and set up properly prior to Manna deliver/setup, delivery person failed to make sure it worked before leaving. I just assumed they had done it all. I do know the DVD player was working the night before due to watching a rented movie.
Sorry to have to add a negative comment. But now am going to have to find someone to reset-up my DVD player…was wanting to start my new year’s exercise program and could not get the DVD to play my new workout program. A little disappointed…in having to wait now until either I have what it takes (time, etc.) to figure it all out or get someone else to do it.
I will say that the delivery people were very nice and friendly without being overly so.
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By Mindy Shearer, December 31, 2012
Well I started checking out this website after I ordered a 60″ TV from B&H Photo and finding out it would be delivered through Manna. Needless to say, after reading these reviews I was expecting a late or canceled delivery, a shattered TV, a rude delivery man, or something along those lines. I was very pleasantly surprised.
First off, living in a rural area, we only had options for delivery on Tuesday and Thursday, and since Tuesday is New Years Day, the only option was Thursday, meaning the TV would sit at a warehouse in a nearby city for 7 days before it would come to us. I called Manna and asked a CSR if it would be possible to have a delivery on Monday since my husband was off, and after he checked with the agent, I was (surprisingly) told that we were scheduled for Monday (today) between 8 and 12.
Yesterday I received another email confirmation saying that it was on schedule. This morning at 7:45 my husband received the 30 minute phone call, and by 8:15 the TV arrived as scheduled! My husband unpacked it and plugged it in, and all was good, so he signed the paperwork and that was that.
Thank you for being flexible and cooperative. I would recommend you to anyone!
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Linda Meehan Reply:
December 31st, 2012 at 8:43 am
Ha! Thanks, Mindy. Remember the old saw about the squeaky wheel. It is simply your and our expectation that every delivery go this smoothly, and when they don’t, that’s when people (understandably) get mad and vent. I’m pleased that we were able to help you. Happy New Year!
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By Beres Muschett, December 28, 2012
The delivery of my bed actually occured earlier than scheduled. In my view, this was excellent customer service. I did not receive the Stain Guard that was reflected on my order sheet. Please advise as to how I can acquire this merchandise. Thanks
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Linda Meehan Reply:
December 28th, 2012 at 2:59 pm
I’ve sent your question on to Customer Service and someone will respond to you shortly.
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By John, December 27, 2012
From the time I initiated a call to this company until the product was delivered, the experience was delightful. Everything was just as it was represented to be and the experience was very pleasant. I haven’t seen service like this in years!
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By ROBERT SPAR, December 18, 2012
Great service. Came exactly as planned.
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By Chelle, December 18, 2012
This company gave 5 star service. Our experience with ease of scheduling, customer service communication, delivery and white glove assembly of a king size bed upstairs was superlative. I received three confirmation e-mails. The delivery team was very professional and arrived in the middle of our 4 hour window. I received the call 30 minutes prior to delivery as well. It was an excellent experience.
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By Jo An Moore, December 18, 2012
I would not recommend Manna Delivery service to anyone. They are the most unreliable company that I’ve ever experienced. My order was scheduled to be delivered on three different dates. I called today to confirm the delivery and was told I needed to be rescheduled again because they had too many orders and needed to reschedule me again. I just cancelled the entire order.I wasn’t even informed to tell me that the delivery was not sent out.
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Linda Meehan Reply:
December 18th, 2012 at 12:14 pm
Thank you for letting us know about this issue. I am having Customer Service review your order to find out what went wrong.
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By Beth, December 17, 2012
I was impressed by the professionalism and care of the men who delivered my couch. They were very quick but careful while bringing the boxes into the house. They also gave my time to inspect each box for holes or gouges that might effect the condition of my couch. (I did not find any major defects in the boxes). Thank you for caring about the customer and for realizing that the product being delivered is important to the customer who is receiving the package.
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By Mike from Ohio, December 16, 2012
We bought a flat-panel TV November 28. It was to be delivered a few days later. Manna service was great until they called to say delivery needed to be postponed. Then, no communication. When we learned online that the unit was within an hour’s drive, we went to Manna’s warehouse. The unit was loaded, with no mention of the apparent forklift damage to the unit. (15 degree bend in the screen and bezel) The warehouse person loaded the box by himself; and the damaged side was placed down, with nothing said to our son. Integrity, process control, and communications improvements needed.
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By Aaron Malone, December 14, 2012
The scheduling system leaves a lot to be desired. I was given one time option within two weeks of the ship date and that time option was during normal work hours, which for most people looking for a home delivery, that doesn’t work well. When I went to change the delivery time, it took TWO WEEKS to get a new delivery time scheduled and even then I had to pay for an after hours delivery. I even attempted to get the delivery address changed so that I could receive it during the day. And after almost three weeks of waiting for my delivery, the the special time should have been at no cost, I paid an additional $75. A bit ridiculous. I will say that the delivery guy and Ann in customer service were both pleasant to deal with.
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By Shelley Wiens, December 14, 2012
The oven was received earlier in the day which made it very nice for planning. All was in good shape and the drivers were very nice and fun. Thanks!
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By JC, December 14, 2012
I had a TV that was scheduled to be deliver on 12/5/2012 with a confirm email received on 12/4. On 12/5 no one showed up within the 4 hours delivery time frame and I had to call customer service to check the status. Customer service just advise the package wasn’t pick up by the agent yet and has no explanation regarding why the shipment was delayed. The only thing she did was to reschedule me for the next available delivery date.
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By James Lennox, December 13, 2012
received my craftmatic beds they were in great condition my delivery people were very good their dispatcher told them they did not have to set up my white glove service delivery after talking to craftmatic they proceeded to assemble the beds that they had never seen before. They did finally got them together after 1 hr could not finish assembly they had arrived with no tools or any more time as they were already behind with deliverys.. Will Not use again if in my power
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Linda Meehan Reply:
December 14th, 2012 at 7:21 am
I checked into your order upon arrival at my desk this morning and it’s a mystery to me why the dispatcher would tell the drivers not to assemble the bed. It is quite clear in your bill of lading and should have been clear to the dispatcher. I apologize to you for this since the drivers, had they gotten correct information from their dispatcher, would have brought the proper tools to assemble the bed. We will be taking corrective action with this delivery agent. I’ve also sent your complaint on to the head of customer service.
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By Ray, December 13, 2012
I had a delivery of a mattress scheduled for a Monday. Manna called and said delivery was delayed until Wednesday between 8am and 12pm. On Wednesday the truck did not show up until 230pm and that was after I had tried calling and waiting over 20 mins to talk to someone. No courtesy call to say they were running late. The movers then knocked off a valuable framed lithograph, smashing the glass and damaging the print. They didn’t even apologize. I even asked them beforehand if they wanted me to move the frame off the wall and they said no. Very unprofessional company, would never use their services again. Only thing good about them was they called after I sent them photos of the damages and said they would reimburse any expenses. I will wait to see if they actually do when they see how much it costs. I suspect they will try to get out of paying.
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Linda Meehan Reply:
December 13th, 2012 at 3:15 pm
Ray, I’m very sorry that the lithograph was damaged and I assure you that we will not try to get out of paying. And I do apologize for the late delivery. Our drivers are certainly feeling the pressure from the surge in orders this time of year and I suspect they simply forgot to make that courtesy call. We will interview the driver team about the incident and review their records. If they show a trend of neglect or damage to your property, they will no longer be in our employ. Thank you for letting us know.
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By Beth, December 13, 2012
We had a very good experience with Manna. We ordered a sofa from Costco for our son, who lives a few blocks from us. When we ordered it online we could not set it up to be delivered to his house, so we were going to take it ourselves. Manna had excellent communication with us throughout the delivery process. On our delivery date they delivered the sofa earlier than they anticipated, and called us before delivery and it all worked out great. But what was REALLY NICE is when the delivery person arrived at our home we asked him to take it to our son’s home because the box did not fit in our vehicle. Maybe it was because he was ahead of schedule, but he saved us a lot of trouble of getting the sofa from our house to his and we all really appreciate the extra effort and time.
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By Jennifer, December 12, 2012
I scheduled delivery for Friday December 7th. Thursday night at 8:30 PM they called to inform me they had not yet received the TV and would need to reschedule. My husband had already asked someone else to work for him Friday so he missed a day of work. I’m not sure what kind of notice calling at 8:30PM the night before delivery is, but it’s unacceptable. I rescheduled the delivery for Wednesday Dec. 12th. Monday morning an automated service called me to confirm delivery for Friday the 14th. I called back because this is not the time I set up. The lady informed me that they had not yet received the TV so delivery would be impossible for Wednesday. I hung up and called Vizio and spoke with a supervisor named Harley he placed me on hold and checked the tracking of the TV he told me the TV was indeed in DFW, not still in California like Manna had told me. I called back to Manna and the lady I spoke with told me that delivery was still set for Wednesday. At this point since every person I’ve spoken with at Manna has a different story I printed the Bill of Lading which showed the TV arrived in DFW on Sunday December 9th and was scheduled for Wednesday delivery. Wednesday morning I pulled up the tracking and it had once again been changed to Friday. I called Manna and explained this to them. They told me the TV was still in California. I explained that the Bill of Lading said otherwise and that Vizio told me otherwise. The lady chuckled and said there was no way Vizio would know this info I then told her I had talked to a supervisor who had confirmed this at Vizio. She was dead set that the TV was in California and there was nothing she could do. I asked for a supervisor she immediatley placed me on hold for about 5 minutes not even saying hold on or anything the phone just went silent. Finally a supervisor named Perry answered I went back over everything with him he said it was in California and the system had conflictinng info. He asked if he could call me back so he could get everything straightened out and I should hear from him in about an hour. About 15 minutes after hanging up my husband called and said they were at the house delivering the TV. So clearly NO ONE at Manna has a clue what is going on. I also never heard back from Perry I’m guessing he figured out that the TV got delivered and didn’t feel a follow up was necessary. This has been the worst service ever. I will also let Vizio know that while they did everything with 100 percent satisfaction they may want to reconsider using Manna in the future because I was to the point of returning the TV and just being done with this.
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Linda Meehan Reply:
December 13th, 2012 at 11:05 am
Thank you for calling our attention to what has turned out to be a disturbing error. Our system generated two separate bill of lading numbers for your one order. This explains why you received very faulty information regarding your shipment and why you got conflicting responses from customer service. I do apologize and can only tell you that a similar episode occurred earlier in the week, and we have spent a great deal of time trying to track down the system error. That doesn’t do anything to make this right by you. I spoke with Perry, who said it was true, he did not return your call because the delivery took place. Again, I apologize for our failure to perform your delivery efficiently.
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By C.Pugmire, December 5, 2012
The boxes were in bad shape. The one containing the
bed frame had been ripped open and then retaped. No hardware was present to set up the bed. The box with the footboard was covered with many footprints showing that it had been walked upon many times. My delivery team stated that this was the condition that they found the product in. My delivery was postponed for almost a week since the carrier was a problem, so the delivery was moved to another location. There have been many frustrations connected with this purchase and the shipping. Your employees were very kind, but I went through a lot of stuff even before the bed arrived. I think it is okay, but we still don’t have it together and I don’t really know.
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By DeAnna, December 4, 2012
The men who delivered our futon were so pleasant and professional – even after carrying it up two flights of stairs! The delivery process was easy and efficient – a great experience.
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By JoAnn, December 2, 2012
The best delivery men we have ever dealt with. Very polite and excellent in there cleaning up and helping us with anything we needed…
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By Debi, November 30, 2012
The delivery service was excellent! The service workers that came to set up and remove my television did it with quality and efficiency. They were polite, respectful and focused on getting their job done. I appreciate that they worked hard and also were respectful of my time, the company time and the work they did. I was very, very impressed. Thank YOU!!!!
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By R. Hahn, November 30, 2012
The purchase, notification of the entire process, including delivery, went smoothly without any problems. The delivery persons worked hard to overcome the relatively narrow doors for placing the large 300 pound sleeper sofa correctly. Thanks.
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By Ed McIntosh, November 29, 2012
Excellent service throughout the process. Very easy to schedule delivery and the driver was at our office exactly when he said he would be. I highly recommend this company
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By Michelle, November 29, 2012
We love the bed that we ordered and our delivery man, I think his name is Tom and his assistant were a pleasure to work with. After watching the men assemble the bed, I am thrilled that I paid to have the bed professionally assembled! They arrived on time, thouroughly inspected the merchandise, were extremely courteous, set the bed up and even took away every scrap of trash. Would definately use your service again! Thanks!
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By Jean & Sam, November 28, 2012
We ordered an under counter wine refrigerator and it arrived in excellent condition. The two guys brought it all the way into the house and placed it in our foyer. They were careful not to nick the doorway. Since it weighed over 150 lbs., it was a great choice to get this type of delivery. We are very satisfied with the service and highly recommend it!
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By Connie, November 27, 2012
We opted for the White Glove delivery option when we ordered a large bathroom vanity,which included a granite couter top and sinks, and boy am I glad we did. I’d hate to think of what kind of condition we would have in our bathroom right now if we didn’t. It was so heavy, the two deliverymen could hardly move it, once it was off the dolly. They assessed the possible routes to get it into the house, up the stairs and into the bathroom. The house being 200 years old, did nothing to help make the process any easier. But, they did it and nothing was damaged in the process. It took them nearly an hour, but they very careful and did not act as though they were rushing to get to their next delivery. Additionally, they were very professional and polite. Would definitely go this route again if necessary.
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By Carrie McPeak, November 23, 2012
Dishwasher slightly damaged on bottom (front left railing bent). Not noticed at time of delivery but obvious at time of installation. We were able to bend the railing back sufficiently that the dishwasher works okay. Not sure whether this happened in transit or prior. The whole process of delivery was terrific, loved the emails & phonecalls to know when the delivery was happening. I highly recommend your service.
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By Richard & Val Pfundheller, November 22, 2012
We have slept in our “Simplicity” dual twin, dual speed, theraputic full body massage system for our first two(2)evenings, waking up refreshed and invigorated!! We recommend the USA mfd “Sleep Comfort” adjustable bed Company to all….
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By Jeffrey Bacik, November 21, 2012
I am very satisifed with their delivery process. Every thing happened as it should except the estimated delivery day timeframe was off by a few days. This was probably no fault of anyone’s due to hurricane Sandy visiting at that time. i would have no problem using Manna again.
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By Bob, November 17, 2012
The absolutely worse service I have ever experienced. Very unprofessional and did not meet their goals or objectives. They were very late and all they wanted to do was leave. They didn’t even comply with the company’s policies. Be very careful.
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By JOHN CARPENTER, November 10, 2012
The service by this company, Manna Distribution Services/Dynamic Transfer inc., is totally unacceptable and by no means live up to their motto on the Manna web site. They promised my delivery between 8 AM and noon along with a phone call one half hour before the driver was to arrive. It was between 5:30 and 6:00 PM when they finally made the delivery. I called Customer Service at 11:45 to find out why I hadn’t received a call and they had no reason as to why other then they told me that they were having “delivery problems” and I would receive my delivery at 4 PM. There was then a call from the driver for an explanation just after 2:30 in the afternoon (after the time the delivery was suppose to arrive) and the driver said the truck had a flat tire and would be late, ha, they are already late! At 3:45 I called Customer Service again to inquire why I have not heard anything further from anyone. I was then informed that they had forgot to pick up one of the items and had to go back to the airport (in San Francisco) to get it and would deliver at 5 PM. It was 4:55 when the driver finally called to inform me he would be delivering my 2 items in approximately 45 minutes. This did happen. Upon arrival the driver was apologetic and very polite; However, I have now spent an entire day waiting upon a delivery that should have arrived before noon. I understand that things happen and for that I am not upset. What is completely unacceptable is the fact that I received no information from anyone, before noon, that there was a problem or delay in my delivery. And that I had to call several times to find out what was happening.
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Linda Meehan Reply:
November 12th, 2012 at 7:25 am
You are clearly warranted in your dissatisfaction of our customer service on this delivery, and I do apologize, but thank you for calling the episode to our attention. Our next step will be to investigate what happened, and when and where the breakdown in communication occurred, and then to correct the lapse. Our drivers are directed to place pre-delivery calls, and we will find out why this particular driver failed to do so. Yes, unforeseen events do often happen on delivery day, but not communicating them to you was very poor service on our part. Please accept my apology.
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By Vicky Zaleski, November 10, 2012
Not at all happy with the delivery window timeframe. It’s too bad no one is able to notify customers of whether or not they are 1st or last within that time-slot. Given modern technology, GPS trackers, etc., it would have been nice to know that I could have gone to work most of the day instead of being told “you were 2nd on the list, but they had to back track, sorry about that”.
The actual delivery men were very nice, it’s too bad the schedulers were not.
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By Bobbye Bing, November 9, 2012
I was very satisfied with my delivery. The men were courteous, friendly and efficient. They removed a king-sized Craftmatic bed (and headboard) and quickly installed a full-sized Craftmatic bed. They removed all packaging and hauled it away. I couldn’t ask for more. They were behind schedule and the driver was very concerned about getting to the next stop on time because they were delivering equipment to a dialysis patient. I highly recommend this contractor.
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By Jesse Greer, November 8, 2012
We were completely satisfied with our experience with Manna distribution services, from the pre-delivery communications through the setup/cleanup steps. Manna customer service personnel were very helpful in solving shipping problems from the manufacturer’s warehouse. Pre-delivery communications were timely and accurate. All aspects of delivery/setup were just as ‘advertised’, including professionalism of the personnel. Overall great experience.
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By Keith Smith, November 2, 2012
I felt dissatisfied with Manna distribution services. We are in a rural area and delivery came over a week after the latest delivery date promised. Customer service told me that they had tried to contact us (at 6:52 pm after business hours) and that we were too far away from their delivery agent. I guess I don’t understand?
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By Dr. Tom Dillon, November 1, 2012
We were very impressed with all aspects of our experience with you. The communication with regard to the status of the delivery was excellent — the reminder that the delivery was scheduled for the next day was “icing on the cake”. Communication with the driver was also excellent with his calling to double check the address and “window delivery time” and the his call when he was approximately 15 minutes out.
Very nice experience — thank you.
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By Chris Lorenzoni, October 31, 2012
Delivery service was great. Package actually arrived two days early. The customer service setting up the delivery date was both very friendly and professional.
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By John Campo, October 28, 2012
The on-line scheduling site didn’t work so I waited for the call to setup my delivery. The caller was great and we scheduled it. The day before it was set up for 2-6 pm. At 11am on delivery day I got the call that the delivery was going to be at 11:30am. Good thing I was home. The delivery guys were great. Delivered the new and removed the old. Great service with a little work.
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By R.Maher, October 26, 2012
Delivery service was great,Very polite and quick clean and installation.5 stars for there service.
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By Bob Withrow, October 24, 2012
Delivery was great. Only problem is the driver left without me noticing that he didn’t leave behind the manual for the Vizio TV he delivered. Can you help me get one?
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Chris Baldock Reply:
October 25th, 2012 at 7:34 am
Bob,
Thank you for your comment and we’re happy you enjoyed your delivery experience. This website, Retrevo.com, allows you to download any Vizio manual for free. Just click the link and you’ll be taken there instantly. I hope this helps.
Best Regards
Chris
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By Devon Miller, October 23, 2012
Great delivery service. Delivery driver was very polite and professional. My package arrived well within the expected time frame. Company called 3 days priortyo delivery and scheduled a time to have it delivered. The driver also called a 15 minutes before arrival so I knew he was on his way. Awesome service! My package was in perfect condition, delivery person even removed all the trash from package. Great experience 5 stars.
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By Michael colchin, October 20, 2012
Was a great experience. The delivery drivers were polite and very professional and they arrived on the scheduled time. In my book that is a plus. Would definitely do business again and will recommend u guys to anyone.
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By Jennifer, October 19, 2012
My delivery came when it was promised. I received a call about 30 minutes before they arrived, so I had time to clear a space in my living room for the product. The drivers were courteous while I inspected my product. They even fetched a box cutter and helped me take apart a cardboard crate. There was damage to one of the boxes, but no obvious damage to the pop up trundle inside, so after photographing the box, I accepted the delivery. Unfortunately, it turns out that there is a warped or bent bed rail on the pop up that was not obvious until it was fully assembled. This is the item that was in the damaged box, so it might have happened during shipping. I have tried to notify the shipper, but they are closed for the weekend. I left a phone message and sent an email with pictures. Except for the damage, my experience with Manna Distribution Services has been very good.
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Linda Meehan Reply:
October 19th, 2012 at 1:30 pm
Hi Jennifer: Sounds like you took all the right steps here. Unfortunately, damage can occur just about anywhere in the supply chain, including the factory. What’s important now is getting a replacement part for your bed. The seller is closed on Friday afternoons. I will make sure that customer service gets your message and we will also reach out to the seller on their next business day. I’m confidant we can get your product replaced quickly.
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By Bluto, October 16, 2012
I don’t throw the word perfect around often, but that’s what my experience was. Scheduling was quick & simple, service was excellent & the delivery punctual to within 10 minutes! In my area Manna must contract w/ United Van Lines, & they in turn were tremendous. Awesome guys that were careful, considerate & genuinely friendly. I had moved furniture to make way for the delivery men & they even offered to help me move it back in place when they were finished.
Other than providing a masseuse w/ a 6-pak of beer during their deliveries, I don’t know how Manna could improve. Thanks!
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By MS, October 15, 2012
Very surprised how quick the delivery was, very professional, thank you
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By Don, October 15, 2012
Everything was very professional.
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By Celso M., October 12, 2012
The delivery was excellent, except that they delivered the wrong color of Futon that I ordered! I bought a “belieze” but I received a black futon. I accepted the futon anyway since it will take forever to get a replacement and who knows maybe I’ll get the wrong color of futon again!
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Linda Meehan Reply:
October 12th, 2012 at 12:19 pm
That’s very disappointing and I wish you had contacted your seller for a replacement. Unfortunately, we can only deliver the product they give us.
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By Zelig B, October 10, 2012
Deliver drivers were great but the box was delivered damaged with holes in the box. I understand to inspect the box, but the box should never had been sent in the condition that it was in. Upon opening the box and inspecting the merchandise, the damaged from the box caused the damage to the merchandise. Now we have to wait 5 days to have it picked up and have redelivered, when we specifically ordered this with plans for it to be used.
It’s upset or frustrating when you are so excited to receive the item and then open it up and you find damage on the merchandise. Would love to have it fixed faster then 5 days.
Thanks.
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By Robert Evans, October 9, 2012
Delivery Drivers were very professional, curteous and very respectful of my house and furniture. Really appreciated how they went out of their to make that happen.
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By steven, October 6, 2012
we had a great experience purchased high end HDTV console shipped on time and arrived sooner than expected. no damage excellent condition white glove delivery was exceptional highly recommend this store
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By T.A., October 4, 2012
Great delivery man. Very helpful.
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By CP, October 2, 2012
Your drivers were so considerate of my needs. Thank you!
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By Jim De Alba, September 29, 2012
The delivery guys were great. But after they left and I opened my new 55″ plasma TV, the screen was cracked and the TV defective. Submitted the review prior to opening but didn’t fill out the question about condition of merchandise. NOw I’ll rate that a “1″. Too bad, but they’ll find out on Monday!
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Linda Meehan Reply:
October 1st, 2012 at 7:10 am
Jim: I’m very sorry your TV was damaged. This is why we instruct everyone to carefully inspect any product received, not just the outside of the box. Electronics, in particular, travel thousands of miles across many different means of transportation before they reach your door and are handled by dozens of hands. It’s really imperative that everyone inspect, and then if necessary, reject a damaged shipment.
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By robert, September 27, 2012
you were great. Got here early and did a wonderful job. Thank you for such good service.
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By Dorothy, September 27, 2012
The young men who delivered my furniture were helpful, polite, helped me inspect the furniture so I can’t think of anything more they could have done. There was some damage but it wasn’t their fault.
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By Mike Berman, September 24, 2012
I was extremely pleased with the delivery process, especially with the schedule being kept, and the professionalism of the delivery associates. If the need would arise, I would definitely be happy to recommend your company, no ifs, ands or buts.
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By IM, September 24, 2012
The entire daywas a disaster waiting for this delivery. My husband stayed home from a full days pay to receive the promised delivery between 12- 4pm. I was told aftr 4:30 that the delivery wold be approximately 1.5 hours late. Then when 6 pm rolled around i called the site myself to be eventually placed on hold for 10 minutes with no further response. I hung up and called back again to get a manager who was very apologetic and helpful. He was very concerned that I had been waiting for 4.5 hours by this time beyond the promised scheduled time. The shipment finally showed up when my husband and I were on our way to dinner at 9:30 at night. We wasted our entire day and night waiting on this shipment and to top it off, I actually upgraded the shipment to white glove and paid an additional $65 for this. I will definitely not order from this company again ONLY because the shipment error was HORRIFIC!!!!
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Linda Meehan Reply:
September 25th, 2012 at 7:03 am
Wow. Yes, we truly hosed this one up and I am terribly sorry for the headache. No excuses. I understand that you have been in touch with customer service and that you are being compensated, at least in part, for the hassle. This is not how it’s done and I am embarrassed it happened. It’s probably no reassurance at this point, but we are looking very seriously at removing this local contractor from our network. Life is too short.
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By Pg, September 19, 2012
Delivery drivers should not assume because of ones color or ethnicity, that the person won’t understand them changing from talking in English to Spanish! Also, be more respectful of people’s property, like not dragging TV on wood floor! Terrible experience! Hope I will never have to deal with this company again!
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Linda Meehan Reply:
September 20th, 2012 at 11:12 am
Dear PG: I would like to understand more about the nature of your discontent. Did the drivers say something rude to you in a different language? Was your floor damaged and have you filed a claim? What can we do to for you? Please contact our customer service department.
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By RC, September 19, 2012
Service was excellent. Can’t think of any thing to improve
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By DWE, September 16, 2012
Your service was very good and the delivery people were great.
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By McAfee, September 14, 2012
Your delivery was all I wanted and expected. Thank You for a job well done!
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By Lucille, September 13, 2012
Both delivery men apoligized for being a little late. I did not think they were late at all. The delivery was scheduled between noon and 4pm it was a tad after 4pm . This is to be expected . They are delivering to other customers too and have to fight traffic.
The service and care was all I expected.
Thank you delivery men.
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By Donald, September 13, 2012
The promise was a delivery b/w 8 a.m. and 12 p.m. on Aug. 31. My girlfriend uses vacation time to be there. No call from Manna and no delivery during this period. She calls Manna at 12 p.m. and the delivery is rescheduled to b/w 5 and 7 p.m. the same day so she can return to work for the afternoon. We both get home by five and learn from message machine that the driver showed up at 1:30 p.m. — when there was no one there (as we’d already informed Manna there would not be). We call Manna again at 5: delivery again promised to happen b/w 5 and 7 p.m. Near end of that period, we call b/c no delivery yet. We are told driver claims to have called us after 5 and “no one answered.” Totally false; we were both there near the phone at all times after 5 and received no call. We call Manna, are told the delivery is “on.” We miss dinner plans w/ friends b/c of delay. Driver finally arrives w/ product at 9:45 p.m. — and gives us attitude b/c we were not there at 1:30 p.m. This, by the way, is the so-called “white glove” delivery service for which we paid $200. So, how do you improve? Simple: do your job.
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Linda Meehan Reply:
September 17th, 2012 at 12:51 pm
Donald: I am extremely sorry to hear about your poor service. We’ve received several recent complaints about this local delivery vendor and we are in the process of removing them from any further Manna deliveries.
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By Ken, September 12, 2012
Just continue the excellent service. Your delivery man was very efficient in getting my mattress in to the room and was very considerate that everything was keep clean & neat removing the wrappings. Ken Charlton, Temple, TX.
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By Rita, September 7, 2012
Excellent, professional service. Your online tracking is awesome for a customer. Drivers were ahead of schedule calling us from Duluth as to a possible delivery the day before the scheduled time. Approximate time of arrival they gave us being right on. Would highly recommend Manna Distribution Service. Was hesitant to order such a heavy piece worrying about damage. Would not hestitate to order again. Thank you.
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By LV, September 4, 2012
What can we do to improve our service?
I thought the service was superior. The 2 delivery men were very professional and very helpful. They were extremely neat and clean in the process…there was no mess to clean up afterwards. I was so pleased I tipped them each $10. They certainly deserved it. They called before they came…gave me a window of time and arrived within the window. There were NO problems. A first rate job. Please thank them for me.
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By Silvia, August 31, 2012
My delivery experience was not a good one. The personnel I spoke with that scheduled it was courteous but the day of my delivery was a Saturday and your office was closed. My delivery timeframe was 12-4 and I called Urban Express at 5:30 and spoke with Customer Service Rep that was in my opinion rude. I was upset and explanation of what happened would have been nice or at least a phone call in the timeframe. Drivers were courteous and did call me in rescheduled timeframe 8-9 and delivery finally came. Need a better system and Customer Service Rep needs some training.
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By DWK, August 30, 2012
The delivery was on time and came in the specified manner. I cannot think of any improvements to the service.
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By Birthe Schott, August 27, 2012
Delivery was made on time. Personnel professional and courteous.
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By Naomi Betancourt, August 27, 2012
Provide training to your employees and adhere to your committment of delivery time.
I should not have to spend a full day waiting only to then be told you do not have the people available to deliver. Once the personnel arrive I should not have to ask them to wear booties or take their shoes off and have them tell me their shoes are clean!
Most importantly I should not have to read the directions to them word for word so that the set up is according to the manufacturers instructions. They had NO knowledge at all and even with my directions they still put the washers in the wrong place. Had I not instructed them on the appropriate set up the support cross bar that is intended to be in the middle was being installed at the foot of the bed. I will not ever deal with this delivery service again and will make certain to share my experience. Certainly we can buy Wesley Allen through other sources.
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Chris Baldock Reply:
August 27th, 2012 at 9:55 am
I am sincerely sorry for your poor experience. Please be assured that we are taking corrective action and that our notes regarding this delivery coincide with your comments. You will be hearing from our customer service group if you have not already.
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By Frances, August 27, 2012
No improvement necessary!
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By LM, August 23, 2012
It was a very good experience. Could track the package as it was traveling and the young man that delivered the printer was great. Nice Job.
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By I.S. from Pittsburg, KS, August 15, 2012
Exceptional experience. If asked, I will gladly recommend Manna.
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By F.M. Roger, August 14, 2012
Delivery was Not within delivery window. or even on day first scheduled. When you say you are going to call 30 min before arrival. DO SO I WAS CALLED TEN MIN. BEFORE DEL ONLY AFTER I CALLED MANNA.
when you say delivery will be on a certain day, Make every effort to deliver on that day. Do not call 3 hours into the delivery time frame and say we have a broken axle on the truck. You should know that the truck is broken at 8:00 AM not 3 hours later. Second go out and rent a replacement. try to make your customers happy not ticked off.
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Linda Meehan Reply:
August 15th, 2012 at 7:32 am
If only we could see into the future. But we did not know at 8 a.m. that the truck was going to break down after it was loaded, left the warehouse, and was partway into its route before the breakdown occurred. The driver’s instructions are to call back to dispatch and get the truck off the road where life and product aboard are always more vulnerable to events. I’m sorry your call was late. I apologize that this happened to you and a number of other customers along that particular route. What would you like us to do to make this right by you?
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By co, August 14, 2012
Delivery personnel were great. Were careful with my furniture and helpful when parts were missing.
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By donald hallingquest, August 13, 2012
there was a spot on one of the mattress i pointed it out to the delivery people
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Linda Meehan Reply:
August 14th, 2012 at 6:40 am
Did you accept or reject the delivery? If the product was damaged or soiled, you had the right to reject it and order a replacement.
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By Tad & Lynn, August 13, 2012
Please keep up the great work! It was a pleasure to deal with your delivery people “Mark & Spencer”. They are personable, professional and we would happily recommend these gentlemen as their care and attention of our home during the delivery process was most appreciated. Thank you so very much. Tad & Lynn Monroe Inn At West Beach B&B Oak Harbor, WA
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By AC, August 10, 2012
@Linda Meehan, I appreciate your concerns and attention to the customer. Have a nice afternoon.
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By GD, August 9, 2012
Your service, follow up, communication via e-mail, and personnel were excellent. Your drivers and installers did a good job, were polite and friendly.
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By Wolfe, August 8, 2012
Service was great. I had ordered other matching pieces from different sellers previously and delivery took weeks. Had I known this seller used this service, I would have ordered from this seller before. Thank you.
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By RE in Reno, August 6, 2012
Very good job, all went well. Merchandise in great shape.
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By Steve Cohen, August 6, 2012
Continue to hire people like the two gentlemen that delivered our new TV. They were awesome. Regards, Steve Cohen
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By Derek, August 5, 2012
1. The original shipment was picked up two days late.
2. It then missed a flight delaying delivery one day.
3. It was then lost and a new shipment was made.
4. One of the shipments finally arrived nine business days after the original order date.
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By Tammison Smith, August 4, 2012
I paid for two people to deliever and assemble my queen size bed. The company sent one woman who immediately began to complain about the fact that she was only one person and the bed needed to go upsatirs and why would the company send just her on this job. I have no idea. It wasn’t what I paid for! She unpacked on the lawn and left the front door open. Once she got everything upstairs, she asked me if I wanted it assembled and when I indicated that I did and had paid for the service, she again stated that that was a two person job and she was only one person. Ok. She just stood there and stared at me. She then asked me for tools and complained that the company didn’t send any for her to use. There was a great deal of me running about to get her things. When she was done she made a big point of telling me how fast she was. The bed however was in the wrong place. I am disabled but had to move it and place the box springs and mattress. This most certainly not the service I had paid for. She did her best with what was less then what I paid for but the service was not good and I did a great deal of work to accomodate it. Very poor service and I was very uncomfortable in my home.
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Linda Meehan Reply:
August 6th, 2012 at 6:24 am
This is very disturbing, and customer service is addressing the driver’s action. You did, indeed, pay for two drivers and assembly. Rest assured that you will be hearing from us shortly and the delivery agent can expect reprimand or dismissal.
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By Rich, August 3, 2012
The delivery of my 55in TV was at my convenience and the two delivery guys were great! I was e-mailed the day before and called about a half hour before they came. They were both friendly and professional. The whole process couldn’t have gone smoother. I was very impressed and would highly recommend and use thier service again.
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By Jessica, August 2, 2012
What can we do to improve our service?
I do not have suggestions. I ordered on Tuesday, July 24th and it was delivered on July 31st a week later. The product arrived faster than I expected. I love the ability to purchase ( I completed the purchase by phone with a sales rep.) and schedule delivery online, but also being contacted by phone also. The buying experience was superior to trying to purchase in a store.
My delivery was slated for the hours between 12 and 4 p.m. The delivery man arrived at 12:30 p.m. He was very friendly and professional. He set up our beds in very quickly and carefully.
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By Jack Zeigler, August 1, 2012
We were very satisfied
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By Debra, August 1, 2012
Great service and a very thoughtful, considerate delivery driver.
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By Stacy, August 1, 2012
It seemed the 2 delivery men did not care at all about what they were doing.
They were 3 hours past the delivery window and never apologized once. When I called the customer service line, they had no information on the driver being late or any information on when to expect the delivery.
In addition, when unloading the product, the one guy told me the box was too heavy for him to take it upstairs even though we had paid for that service (although eventually they did take the 2nd box upstairs). In the process of taking the boxes upstairs they damaged our drywall. They did not unpack the product or take away the packaging, again, even though we had paid extra for that service. I even pointed that out to the one man (and it’s noted on the delivery slip) and he told me that was not something they would do.
Finally, they left our front door wide open letting the air conditioning out as well as the bugs into our house.
Overall, I am extremely disappointed in your delivery service. At this point, I think anything you do could improve your service!
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Linda Meehan Reply:
August 2nd, 2012 at 6:28 am
Stacy: I won’t make excuses for the drivers’ sloppy behavior. They are being dealt with and you have my apology. We are researching your case currently and will respond directly to you.
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Stacy Reply:
August 10th, 2012 at 1:54 pm
@Linda Meehan, Thank you for your response. The team has done a great job remedying the situation. I appreciate the great customer service. You did a good job turning a bad experience into a good one. I would definitely use your service again.
Thanks!!
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Linda Meehan Reply:
August 10th, 2012 at 2:03 pm
That’s what we like to hear. Thanks Stacy.
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By Jaison Bechar, July 31, 2012
I waited over 2 hours being 1st in line to talk to a representative only to be hung up on because they closed. Call times aren’t even posted on their website. If this is the type of service I am going to receive, I want to switch my delivery to a different company.
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Linda Meehan Reply:
August 1st, 2012 at 6:29 am
Hi Jason: Your comment took me by surprise and I have forwarded it to the head of customer service as well as to our system support head. A two hour wait time indicates to me that we had something go seriously south in the phone system and this is the first notice I’ve received of it. Our average hold times, even during peak hours, are under one minute, so your call must have been misrouted and we’ll dig in today and get an answer for you. I apologize for the inconvenience. Additionally, our live customer support center is open from 7 a.m. to 11 p.m. I assure you we don’t hang up on a caller because it’s quitting time.
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By Naida Gonzalez, July 30, 2012
Very pleased with delivery. Received on time, the delivery fellows were very courteous and friendly. I did not feel rushed while checking the boxes for visible damage. I can’t think of a any changes you could make to make your service better. My advice: Keep doing what you’re doing so well!
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By TG, July 27, 2012
Great job in delivering! However, would like to have more choices for delivery days. I was only offered a Tuesday or Thursday. Am usually out of town every Tuesday through Friday. Luckily this time it worked out due to a rare circumstance that allowed me to be home on a Thursday. More choices would be greatly appreciated. Overall, a nicely done delivery.
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By Dave N, July 26, 2012
FINALLY a delivery service with friendly helpful people that actually arrived well within the time window provided.
THANK YOU
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By RT from Vegas, July 25, 2012
Very efficient and courteous. Nice for a change!! And very appreciated.
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By Barbara K, July 24, 2012
The drivers were not very courteous. They brought the delivery of the TV in & asked where I wanted it and they told me they did not put it on the wall, so I told them to put it on the floor, they did & proceeded to pack the pick up TV. They did not attempt to check out the TV to see if it was working, after I asked them to turn the TV on, it took a while to come on and one of the drivers was patting his foot on the floor as if he was waiting too long for it to come and wanted to finish and leave
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By Steve, July 24, 2012
The ability to select the delivery window online with numerous days is a major differentiator and very convenient. Excellent communication with respect to the process and what to expect. Flawless follow through on the process: driver called prior to arrival, delivered within customer selected window, setup where the customer wanted, driver had customer inspect “try out” to ensure satisfaction, clean/friendly/professional crew and removal of packaging. I can’t say enough good things. Keep up the excellent work and maintain the customer focus!
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By MW, July 23, 2012
I don’t complain unless a complaint is truly warranted, and this service was horrendous. I paid $450 for White Glove Gold Delivery and Installation of fitness equipment, and this was my experience:
• The delivery men started by telling me the equipment was too heavy to get into the house (the heaviest box was 300 lbs)
• The delivery men told me they could not remove the equipment from the box to get it down the stairs which I’ve been told by the manufacturer is patently untrue
• The delivery men tried to make me sign damage waiver forms
• The delivery men did not know what the equipment was that I paid $450 for them to install.
• We attempted another delivery the next day with 4 men and the experience was the same, with the men refusing to remove the equipment from its boxes to get it downstairs where it needs to go.
This is quite easily the worst delivery experience I’ve ever had which is ironic since it’s by far the most expensive. UNACCEPTABLE ON ALL COUNTS.
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Linda Meehan Reply:
July 23rd, 2012 at 10:37 am
You failed to mention the spiral staircase down which the delivery men were expected to carry the product. We tried multiple times to deliver the product, using different delivery contractors and all said the same thing: It was simply too dangerous to place the product where you wanted it placed.
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MW Reply:
July 23rd, 2012 at 11:40 am
I do NOT have a spiral staircase, as I’ve told customer service multiple times on the phone. It is a standard staircase like you’d find in most any single family home in Chicago. Your delivery men lied to get out of doing their jobs, and they have ZERO credibility in the matter.
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Linda Meehan Reply:
July 23rd, 2012 at 11:54 am
“Spiral” is the word entered in our notes system. I could imagine that you have a staircase that comes to a landing and then turns. Would that be closer to reality? Either way, our contracted delivery people all said it was simply too dangerous for them to risk getting hurt. We deliver these and other large, heavy, bulky products all day long all over North America, typically with very positive results. If more than one set of delivery men evaluated the situation as too dangerous, then we have to trust their judgment.
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By RR, July 20, 2012
Service was great. Thank you.
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By Charles B. Douglas, July 19, 2012
Well done and very professional. I only wish Visa had been as professional on handling this warranty transaction. Your people like what they do and it shows
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By CRP of Dedham, July 19, 2012
Delivery was excellent. I can’t think of anything to improve it. Thank you.
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By Stephen, July 18, 2012
I was extremely pleased with the service I received. When I initially placed my order the delivery date was listed for the end of May so I was very pleased to receive my purchase three weeks earlier. I can’t think of any improvements since I was already provided with excellent service.
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By EJ of FL, July 16, 2012
So far so good. If I were displeased, I would let you know.
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By Don, July 16, 2012
Really nothing can be improved, it was on time, efficient, everything in perfect shape, and friendly! You guys rock.
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By JG, July 16, 2012
My delivery was supposed to happen between the hours of 12 and 4pm. I received a phone call at 11am that they were nearby, but I was at work still. The sofa that was delivered was broken and I refused it. On top of this, I noticed after they left that my brand new wood floors were scratched. This was on Friday and I still have not received a call back from Manna looking into this. I’m very disappointed with this whole experience.
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Linda Meehan Reply:
July 16th, 2012 at 9:14 am
Hi JG: You were absolutely right to refuse the delivery. Have you filed a claim for the damage to your floors? I do not see a claim in our system yet. The call that you received at 11 was simply a courtesy call to let you know that they truck was getting close. You should contact your seller immediately for a replacement, and I have requested that customer service get in touch with you. Let me know how things go and I’m sorry for the trouble.
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JG Reply:
July 16th, 2012 at 12:15 pm
Hi Linda, Thanks for the quick response. Yes, someone finally contacted me this morning regarding the floors. I had also contacted the seller on Friday about a replacement. I’ll let you know how it turns out. Truly appreciate your attention to this.
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By katherine L Huey, July 13, 2012
Did not go as well as I would have hoped.
They did not stick to the prearranged schedule.
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By drm Cincinnati, July 12, 2012
The original delivery schedule was delayed 24 hours due to a communication error with the shipper. The delivery personnel were OK, but the TV box was practically destroyed and the Vizio tv did not work at all when plugged in. Needless to say, we are very unhappy with the product and the shipper.
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Linda Meehan Reply:
July 12th, 2012 at 10:13 am
I’m sorry you’re not happy and I don’t blame you, however did you refuse the shipment and contact your seller for a replacement?
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By DV, July 10, 2012
I thought the delivery was a great experience. Delivery guys were courteous, neat and careful. Very efficient.
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By Sandra, July 9, 2012
The scheduling and delivery were of the highest caliber. Both delivery persons were friendly but business-like. I would welcome them into my home at any time.
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By TS from Yorktown, July 5, 2012
Excellent work and delivery very timely, no delays.
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By RD from Mt Zion, IL, July 2, 2012
Everything was perfect and very professional !!!
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By Paul, June 29, 2012
Pretty much flawless and right on the front end of the time frame arranged. Can’t think of how to improve on that!! Thanks very much! Paul
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By JE Naples, FL, June 27, 2012
The delivery was on time as promised. The personnel was knowledgeable, courteous and did their duties in a very timely manor. So keep up the good work! Thank You.
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By Carol, June 25, 2012
Very satisfied – the guys were very nice and helpful
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By Susie Beck, June 25, 2012
My appliances were delivered by two individuals who were not careful, damaging one of the units (in error). The biggest flaw was when they scratched my hardwood floors which will probably need to be refinshed. I would think if you’re delivering heavy equipment, a dolly OVER cardboard or a towel would have been used. Terrible service.
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Linda Meehan Reply:
June 25th, 2012 at 12:39 pm
Hi Susie: I’m very disturbed that your floors are scratched, especially since there was no notice of this on the delivery receipt that was signed by Ryan. We seek to NEVER damage a customer’s home, and if damage does occur, it is our policy to cover the cost of repair. We will also be talking to the drivers who made your delivery. I am having customer service look into it immediately and you can expect a call back from us shortly.
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Linda Meehan Reply:
June 25th, 2012 at 1:20 pm
Me again, Susie. I understand that Joel from our claims department spoke with you and you indicated that you would send pictures of the scratch on your floor. It is Joel’s understanding that your contractor signed for the delivery, did not note any damage on the delivery receipt, and that you indicate the scratch is quite small. Still, any scratch is unacceptable. I’m sure our claims department will work with you on a mutually satisfactory solution. Thanks for bringing this to our attention.
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By Nancy, June 22, 2012
The young men who delivered were very careful and courteous. Excellent!
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By Kevin, June 21, 2012
Outstanding service. The driver was very professional, and took his time to make sure the product was OK, and that I was satisfied. Thanks!
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By From Houston, TX, June 18, 2012
Service was very good. Delivery was timely and the personnel were extremely polite and helpful. Thanks very much.
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By Jacob, June 15, 2012
You Guys are fast, friendly, and I truly appreciate your company!
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By D. E. Heist, June 14, 2012
Thank’s for a job well done.
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By Evert, June 14, 2012
The drivers did a good job were in and out quickly and cleaned everything up. Would like to see them put something on their feet to protect flooring.
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By DM from Chinle, AZ, June 12, 2012
The service was outstanding!
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By Julie, June 8, 2012
I was so glad to see that delivery included removing the TV from the packaging and plugging into the wall to make sure it worked. This is a good practice.
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By SJ, June 7, 2012
Advance scheduling was easy and delivery was as scheduled and on time. Perfect!!
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By Selma, June 7, 2012
The delivery was right on point. Great Job! Thank you
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By DC in Illinois, June 6, 2012
Thank you for making my first COSTCO online purchase a good experience.
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By from Irving, TX, June 5, 2012
First delivery was lost in shipment. Your company resolved the issue and delivered as promised. Very impressed.
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By KS from Cool, CA, June 4, 2012
Every aspect of the delivery went extremely well. I have no way to consider improvement.
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By BC, May 31, 2012
My motto,” If something works, don’t try and fix it”. Your service was excellent.
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By Brian, May 31, 2012
Great service. DON’T Lose that edge!! So my companies do for the sake of squeezing profits, but DON’T make this classic mistake. I have used you twice now, and hope to continue to use you as the need arises. Keep up the good work.
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By From Eastham, MA, May 30, 2012
Just wanted to say how satisfied we are with the delivery. Weather was awful on the morning of our delivery, but everything went flawlessly. They called when they were on their way and our delivery was complete and on time.
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By CL, May 29, 2012
I find your telephone support wonderful and the delivery was great.
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By RS of Eastham, MA, May 25, 2012
Great service, professional delivery, don’t change a thing.
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By SJT, May 24, 2012
My delivery was successful…thank you for your excellent service.
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By JS of Allen Park, May 23, 2012
My experience was great. Thank you
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By JH, May 23, 2012
On Costco’s website it said delivery would take 3-5 weeks, so initially I was worried that the couch wouldn’t arrive in time. So I was pleased that it took only 2 weeks. We were on vacation, however, when it initially arrived in the warehouse, but I was pleased that you kept calling until you schedule the delivery. Thanks!
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By From Flint, MI, May 17, 2012
I had an overall great experience
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By Amelia OH, May 17, 2012
This was an excellent experience.
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By BR, May 15, 2012
The person who left a voice message telling us how to schedule talked VERY fast. We had to rewind and play back about 10 times to finally understand it. Other than that, everything else was perfect! Thanks!
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By GDR Montgomery TX, May 15, 2012
You were actually a few minutes early!
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By YT, May 10, 2012
Everything was good. We are French and everybody helped us with kindness!
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By Hudsonville Michigan, May 10, 2012
Keep doing what you’re doing! Excellent service!
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By Galt, CA, May 9, 2012
The service was excellent and very professional.
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By Duvall, WA, May 9, 2012
The delivery was excellent in every way.
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By DVC in Austin, May 7, 2012
Everything went great, and the delivery man was awesome!
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By EK from Simi Valley, CA, May 4, 2012
I am very pleased with your delivery people and the way they took care of the merchandise that was delivered.
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By JL, May 3, 2012
You did a terrific job.
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By MD, May 1, 2012
The only thing that might help a little would be to have the drivers call 1/2hr. to 1 hr. before arrival. The only pain was not knowing if they would arrive in an hour or three hours–but this really kind of a nit-picky desire.
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By Oak Lawn IL, May 1, 2012
Excellent communication and follow up. Thanks
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By Luke, April 30, 2012
I had a very large refrigerator delivered to my house.The scheduling worked perfect and driver arrived within the time frame and also called 30mins prior arrival. These are the good things.
Driver unloaded the fridge, unpacked it and we inspected it. To get it trhiugh the door they had to take the fridge doors off. Then driver put it on the hand truck and carried it up the couple of stairs and scratched the fridge. i refused then to take it and driver came back with the papers and already filled in for the reason of refusal – trying to cover up that he damaged it! Of course I clarified that in the papers and was also dissappointed that the driver didn’t even apologize for the damage he caused. New delivery was scheduled 2 weeks later and we specifically asked to have a different driver – that didn’t happen. At the day of delivery the same driver showed up at my front door. They didn’t use the lift gate to take the new fridge out of the truck, they just opened the side door and took it out there – nearly damaged the fridge again. They got it this time into the right location – all over impression to me was that they are not very professional at all! We have some slight scratches on the fridge (due to the stainless steel you can only see it in the right light. Hope my comments help to improve delivery service in upsate NY – really not impressed with the company you use there.
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By CMD in Cali, April 27, 2012
I was very pleased with the experience. Ease of communication when calling to ask a question about delivery status. Keep up the great work!
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By CC from Aurora IL, April 27, 2012
I am so glad I ordered the TV the way I did. I could not have handled it on my own. Your service was great.
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By DH, April 26, 2012
Clint was great please tell him thanks and give him employee of the month!!!
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By From Elgin, IL, April 24, 2012
Your service was excellent. Thank you for everything!
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By KE in Georgetown OH, April 23, 2012
Our service was very professional and the deliverers were very polite and courteous….. Thank You
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By JJ, April 23, 2012
Please thank the delivery driver he was very professional and very well mannered. He knew what he was doing.
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By Tom, April 20, 2012
I don’t think there’s too much improvement to be made. Everything went perfect and on time. I appreciated the early delivery too. Scheduled from 12-4 and came at 12:30. No long wait. Thanks Tom…………
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By NZ in Scottsdale, April 18, 2012
The boxes were dirty and had a lot of holes in them. Otherwise everything was excellent, the bedroom set was delivered in a record time. Thank you…
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By BR, April 18, 2012
Service was great. The delivery guys were supposed to arrive between 8:00 am and noon. They were running a little behind, and called to tell me they’d be getting to my house between 12:15 and 12:30, which was fine. They got there right around 12:15. They were careful, but fast, and took time to answer my questions. Very happy with the service.
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By KLJ Conway, AR, April 17, 2012
Overall a wonderful experience. Our package was a 70″ TV and I was a little surprised that there was only the driver to carry it in (my husband did help him carry it in the house) The driver was very nice and insisted we inspect the TV before he left as there was some damage to the box. I appreciated him doing that rather than him being in a terrible hurry to move on.
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By PD in TX, April 17, 2012
This was a replacement of a product from Vizio. They had indicated the time for replacement would be much longer and Manna did a great job of exceeding that expectations with a much faster delivery
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By CH in Roy, UT, April 16, 2012
The driver was friendly, very helpful and did not leave until he was satisfied the TV was working properly. I would definitely recommend Manna based on my experience.
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By Customer in Auburn, CA, April 16, 2012
It was perfect. No problems. Thank you.
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By JL in Illinois, April 13, 2012
Keep doing what you are doing – at first I was concerned about the delivery process but you met the task without issue – thank you for a very pleasant experience.
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By KF from Cambridge, April 13, 2012
I thought the delivery went great, very personable delivery man and he had no issues with me making sure everything was alright before I signed the paper. Couldn’t ask for better. I would say I would like the cost reduced but I think that was a very reasonable fee for the speed and weight/size of the package.
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By JM, April 12, 2012
The persons who delivered the new TV were very knowledgeable and professional. The delivery time was set for 12 to 4 and they called about 0900 with a 15 minute Eta. Drivers were prompt and professional. Thank you again.
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By BW in Frankfort, April 12, 2012
I’m so grateful that the delivery vehicle wasn’t a semi-truck, (instead a light van) that I can’t think of anything that would improve the service. I received a phone call 30 min. + before delivery. The driver was very helpful and backed his van to the door I indicated. He and I carried the 60″ Sharp Aquos HDTV inside and he assisted in removing enough of the packages to show that the screen and parts were present and undamaged. I did not insist on running the TV while the driver was there as it was cold and the performance of the screen wouldn’t have been up to standard.
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By WL, April 10, 2012
I appreciated that I quickly received an e-mail giving me options as to when the product would be delivered. I also appreciated a call on the day of delivery notifying more precisely when they expected to arrive, and that they arrived toward the beginning of the time range. Timely, accurate communication is essential. That’s what you provided (as well as delivering the product professionally).
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By NU in Los Altos CA, April 10, 2012
My delivery was late but I understand that these things happen. I was notified ahead of time about this and this service is appreciated.
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By Laura Franks, April 9, 2012
Your delivery driver gave excellent service! Thanks , Laura
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By Las Vegas, NV, April 9, 2012
No need to improve. Service is excellent
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By LI from Mannsville, April 9, 2012
Delivery was a week early so I don’t know how you can improve on that!
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By SS, April 6, 2012
Already top notch. Email confirmation and phone confirmation appreciated. Driver called 30 min advance of arrival. Delivery took place 15 minutes BEFORE the agreed time window! Who could ask for better?
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By MT in Bemidji, MN, April 6, 2012
manna dist. services is first rate. the minneapolis moving company was a bit hard to work with. poor english with a heavy accent. delivered item early 11:30 am. but i told them they could deliver to my work. we have a loading dock so easier to unload. worked out ok with me but some one else might have not been ok with the delivery time when they were told it would be much later 4pm to 8pm. all worked out ok with me though. item arrived in perfect shape.
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By Living in Phoenix, AZ, April 5, 2012
Nothing to improve. Excellent service and courteous and professional service deliverers.
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By Perfect Service in Roswell GA, April 5, 2012
The two gentleman (Markus and Houston – I believe) were excellent. They were polite and very concerned that the utmost care be taken not cause any damage to my property. With quality people like these two – I don’t know what else you could do to improve your service.
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By K&DR of Arcadia, WI, March 30, 2012
We had two of the very nicest gentlemen deliver our beds. They were so nice,as well as professional. You are doing your business well with them working for and representing Manna.
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By MN, March 30, 2012
Your delivery employees noticed that the replacement TV shipped to us was severely damaged and recommended I not accept it and took back the damaged TV. This meant we still had a working, but flawed TV. We really appreciated their thorough service look forward to receiving an undamaged replacement TV. Please thank the delivery persons who handled this delivery.
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By EO of Hot Springs Village, AR, March 29, 2012
I’m very happy with your company. It’s hard to improve Excellent. Keep up the good work.
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By Lance Richards, March 22, 2012
I am extremely nervous about my TV package arriving on time/good condition/if at all after reading all these reviews. I ordered through Amazon and it was scheduled to be delivered march 21 2012 and I received a call stating that my order will be delivered on the 22nd between 12-4 pm. I called customer service today just to make sure that my package will be received on time, she said that it is still on time for today. But after reading many of the reviews on this site I would say its about 50/50 that I will get my order on time or not broken in two. I am upset already that there was not even a tracking number for me to follow through this process. I have two hours within the time frame of the delivery and no phone call yet…I am very nervous that there won’t be one…
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