614 Comments
Reality Delivery
This section is called Reality Delivery because it contains actual comments from individual who have received products delivered by Manna Distribution Services. We collect these comments on customer surveys and directly on this website. Those customers who complete surveys allow us to repost their comments here using their initials and location. This comments have not been edited.
By Marc, August 31, 2010
Hi, I just filled out your form, and then remembered something else I wanted to add. My delivery window was 8-12, but the delivery was made late, at about 1:30. However, the delivery guys did call during the window to let me know that they were running late. And, fortunately, I had no other plans and was able to wait for them to arrive.
So, I’d give them points for at least letting me know in advance. Otherwise, the delivery was fine.
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By arline, August 31, 2010
Absolutely OUTSTANDING!!!
Difficult delivery to a teeny concession stand w/ a long driveway that starts at an elementary school playground, that’s always crawling with mobs of hyper kids running amok!
Paid for white glove delivery, but the place we bought from screwed up & didn’t tell manna this critical info- also didn’t tell manna how to contact me!!
Order tracking website is so easy to navigate, I was able to see there was some problem (‘huh, wonder why the thing’s still sitting in Chicago 3 days later?’) and address it & schedule the delivery (with weird, bizarre instructions- ‘don’t run over any kids!! Don’t deliver it to the school!! It’s not for them, it’s for the teeny building behind the school, and there’s no physical mailing address for that place!!’ lol, the poor driver!) and I was promised a delivery day that was MUCH earlier than the 2 ½-3 weeks the seller warned me it would take!!
The day of the delivery I spent 2 hrs & made about 8 phone calls to the seller & to manna and finally canceled the delivery till they could get the paperwork straightened out & deliver it white glove style, cuz no way I was even gonna try to move, let alone position a massive commercial fridge by myself!
Minutes later, a rep from manna called & said they FINALLY got the p’work that showed it was a WG delivery, and even tho the guy was making the delivery alone, he was already on his way & he said he would be able to do all that was expected solo, and she un- canceled the delivery cancellation. ½ hour later the truck driver called to deliver & he wiggled that colossal thing around all the tight corners & our little concession stand now has the coolest accessory in all the land, right where I wanted it!!
Great save!! and UNBELIEVABLE customer service!!! That the driver was willing to do a 2 person job himself is beyond heroic, especially given the fact I had plenty of time to straighten this white glove vs threshold plus mix up well before 2 hrs before the delivery time. Busy-ness & lazy procrastination prevented me from taking such an action, and I apologize; thanx so much for fixing all this so lighting fast!!!!!
If we ever order something massively humongous over the internet again, for our home or for the other concession stand, I really hope you are the shipping company, and if you’re not, we plan to request that they use your services. if we ever hear of anyone talking about gigantic stuff they are planning to purchase online, I’m going to urge them to do the same.
I don’t think I’ll order our next commercial fridge from the same place, cuz they apparently suck in the ‘getting critical info to the shipping company’ department, and in spite of their inefficiency (and my slowness to get around to taking care of the paperwork snafu) WOW, you guys are incredible, even in the face of such rampant incompetence!!! thank you SO much!!!
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Linda Meehan Reply:
September 1st, 2010 at 6:49 am
Arline: If you were here I’d give you a hug. Thanks for the great story.
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By Evelyn, August 27, 2010
The tv that we purchased in October had to be serviced three different times before the warranty was up, finally Vizio decided to replace it for us. We were told that the new tv would arrive in the box with packaging and that we would have to sign off on paperwork stating that the tv packaging was not damaged as well as the tv. After a week and a half with no working tv in the house between the time the tv broke and the new tv was delivered, the day of delivery came. The tv was brought in without the box or packaging and brought directly to where the tv was to be set up. No one set up the cables, they said they did not do that, and I was told to fill out paperwork that was for the tv that they were taking though the questions were about the new tv that arrived. Overall I am not very satisfied and only hope that the new tv does not have the problems that our old tv had.
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Linda Meehan Reply:
August 30th, 2010 at 8:32 am
Hello Evelyn: Our system notes show that the TV arrived on time as scheduled and that the drivers chose to unpack the TV in the truck rather than haul the packing materials into your home, a good decision designed to minimize your interruption. On a swap like this the packaging is used to return the old TV. Did you ask about the packaging? Did you request to see it? These are clearly within your rights. Paperwork for the old TV is required because it is important that its condition be noted at the time of pick-up for everyone’s protection. Our contracted scope of work for this company does not include installing your TV.
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By TET in Huntingtown, MD, August 24, 2010
I really can’t think of anything that could have made it better. It is one of the best delivery experiences we have ever had. Communication/tracking was excellent and the deliveryman was great in every way. I should commend him to his supervisor. Thank you and keep up the good work.
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By GN in Delray Beach, FL, August 24, 2010
Excellent experience with my product delivery. It arrived within 5 minutes of the beginning of my scheduled delivery window. I was able to track it online every day. I was also able to schedule a delivery window all online. It was so easy!! Thank You!
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By RW in Lopez Island, WA, August 24, 2010
The delivery could not have gone better. Driver helped carry the TV to the second storey and got it going immediately. He was personable, prompt, and competent.
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By CC, Worcester, MA, August 24, 2010
I have never been so pleased with the constant updates regarding delivery and the quick, friendly answers from anyone who I spoke with..great experience..should be a model for all delivery services!
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By GS, August 20, 2010
This is the best delivery service I have ever seen! The product was delivered on time and in great shape even though it weighed 250 pounds.
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By SDC, Chantilly, VA, August 19, 2010
I had a great experience with the representatives that delivered my product. They were exactly on time, called ahead of time, and had no problem taking their shoes off in my home. They were very polite and made the entire transaction happen flawlessly and very quick too. Definitely recommend them if I get the chance to. SDC
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By PK, Greensboro, Ga, August 19, 2010
Superb personnel and service.
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By JRD in Cincinnati, OH, August 19, 2010
Great service. I have cross-checked the contents against what is supposed to be in the box, everything is here. No problems. Ideally, it would have been nice to have 2 people and a hand truck so it could have been put on the back porch, as it was, it was slid down a ramp into the garage, and that was OK.
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By RG of San Francisco, CA, August 19, 2010
I was pleasantly surprised by the experience.
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By LP in Houston, TX, August 19, 2010
Delivery people were very helpful, even helping me bring the product around to the back of the house. It only took a minute to do this, but it would have been very difficult for me to do it alone. Much appreciated.
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By JMP, August 18, 2010
I was nervous ordering my first plasma HDTV over the Internet (ElectronicsExpo.com), but Manna and the local delivery company who delivered the HDTV made me glad I did!
I did have some difficulty with the scheduling process. While Manna’s scheduling website was easy to use, the local company was unable to honor the time window because they weren’t going to be in my area during those times. Fortunately, they did call in advance (though only the day before) to reschedule. I was given a choice of the evening before (the local company called that same afternoon, and I was not going to be home in the evening), the next morning from 8a-12p, which was unfortunately impossible for me given my work schedule or 4p-6p two days after the original date. I chose the final option, but the catch was that only one delivery man would be there and I would have to assist delivering the 65″ HDTV into the home (this was also true of the first alternate time). I assumed I would be waiving at least some of my liability rights and although this made me uncomfortable, my schedule really made it difficult to come up with an alternative. (this is why the original scheduled date was ideal!) I was also somewhat disappointed given that I paid for white glove service that included two delivery personnel.
In the end, what really matters is that the HDTV arrived in perfect condition, the local company was accommodating, and the delivery man was pleasant, patient as we unboxed and inspected the HDTV, and went above and beyond in helping me setup the HDTV.
So, while the scheduling process was messy, the important thing is that, in the end, I was spared the hassle of dealing with a damaged item and I worked with a kind and courteous individual to complete delivery. I would recommend Manna in the future and would use their services as well as the services of the local delivery company should I order a large item again on the Internet. I will be sure to ask the e-tailer if they use Manna before I purchase!
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By N. Massie-Brown, August 12, 2010
I was all excited to find my matching washer on line. Happy to see that I could receive it in short order. Was impressed with and appreciated Manna’s online tracking. All looked good until I received a call that my item would not be delivered on the date I’d selected and initially approved by Manna. For an additional (3)more days I went back and forth with Manna reps looking for my lost shipment which ultimately was found sitting on a dock unidentified. As much as I was told by Manna reps that they appreciated my patience while they looked for a logical excuse for the lost item, not once was I offered some type of accommidation for my trouble. My washer, originally set for a 8/6 delivery, finally arrived on 8/11.
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By Michelle Vallee, August 12, 2010
The delivery scheduled for 12 to 4 arrived at 10:30am, with no 30 minute warning call. The driver–Frank–was alone, even though I was assured it would be a 2-person, white glove delivery. Frank was gracious: tried to get a second person, tried to get permission to remove old recliner…but whoever was in the office gave him a loud (I could hear it)NO. I had to call Craftmatic to have a manager there get things straightened out.
I would never use Manna again, as all the problems stemmed from poor service in the office. The delivery instructions were not at all what Craftmatic had requested. The delivery person was not the problem–and he was very good in a difficult situation. Thanks to Frank, but no thanks to the rude man in the office.
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Linda Meehan Reply:
August 12th, 2010 at 6:58 am
Hi Michelle: At the very least, this sounds like a failure on our part. I’ve just sent your comment off to customer service for a response and you will be hearing back from us shortly.
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By angel, August 11, 2010
i am so happy how your drivers take there time and how respectful they are and very nice . i would highly give manna 5 stars in delivery this anyone they was on time and took there time with my 56′vizio manna distribution your the best .keep up the good work ..
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Linda Meehan Reply:
August 12th, 2010 at 6:56 am
Thanks, Angel. Nice to hear your positive comments.
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By josh, August 9, 2010
great product delivered on time. great service!
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By BH in Severn, NC, August 9, 2010
Driver did an excellent job and item arrived in great condition. I could tell it had been handled with care throughout the shipping process. Thank you!
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By RPO Jr. from San Jose, CA, August 9, 2010
The delivery was great !!! Very nice, helpful and enjoyed talking to them as they quickly helped unpack the TV quickly to verify functionality. Less than 10 minutes ensured everything was flawless and left me w/ a smile.
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By BL from Olympia, WA, August 9, 2010
Very nice service and the two people that delivered were great and very helpful.
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By GW Jr. Bellwood, IL, August 9, 2010
I had plan on purchasing the product before I heard of Manna. However I may use Manna services for other things in the future.
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By LP in Reno, NV, August 9, 2010
Clark and Jeff, the two men that delivered my refrigerator were polite, patient, and thorough with great attention to detail. I was very pleased with the delivery process, especially as my delivery was a bit difficult.
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By CVW from Lancaster, NY, August 9, 2010
I was pleased that my first experience with an internet purchase where I had no personal contant at the time of the sale went as smoothly as it did with your company. I would use your service again.
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By AC in Balieyville, IL, August 9, 2010
Your driver was excellent. I had no idea of the delivery company when I bought this product but the manner in which everything was handled was a great expierence for me. I was impressed with the driver and the company because the shipment was here at the exact time it was supposed to be. Excellent work!!!
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By Dan, August 6, 2010
Tv arrived in terrible condition, in a van with broken windows and two delivery men with very poor appearance. If I were a single female I would not have allowed them in my house. Plasma tv screen was shattered in many pieces, clearly pointing to the fact of how poorly the package was handled.
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Dan Reply:
August 6th, 2010 at 2:32 pm
On a second note, the driver required me to provide a knife to open the tv packaging and they also broke personal property in my home (a crystal plate) while trying to remove the damaged tv from my apartment. This is certainly not the type of service I was expecting.
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Linda Meehan Reply:
August 6th, 2010 at 3:30 pm
Dan: I am extremely sorry for this disaster. A customer service rep will be contacting you immediately. We will reimburse you and replace the plate. Please accept my apology.
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By CE of Forest Lake, MN, August 4, 2010
This was a 5-Star experience! Your driver was courteous and put the package right where we asked. This felt like concierge service and it was greatly appreciated. I would recommend your service to anyone!
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By CW from Ocala, FL, August 4, 2010
Our delivery man was awesome. He came the evening before our scheduled delivery. He helped my husband set the TV up and even cleaned up the mess of all the packing materials. AWESOME job!!!
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By JK in Glendale, AZ, August 4, 2010
Excellent, prompt and helpful delivery person. Helped check out T.V. prior to leaving and did not “Rush” to leave. It was a pleasure having him make the delivery. Thank You.
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By DF in Louisville, KY, August 4, 2010
I had absolutely no setbacks in my order. The product was delivered within the four hour delivery window and I couldn’t be more pleased with the performance of my new dishwasher. I would have liked for the product to have arrived sooner, but, with free shipping I really can’t complain. Overall, a great experience.
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By GF in Scottsdale, AZ, August 2, 2010
I was a little apprehensive to order a large electronic item from out of state unknown (to me) vendor. However, I was very pleased. I couldn’t as for any better service. Prompt, courteous, pleasant.
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By DT of Chicago, IL, August 2, 2010
Great service! Thanks.
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By Tyler, August 2, 2010
Anyone working 9-5 (the majority of people) have to go way out of their way to accommodate your ‘frames.’ Drivers are not flexible regarding deliver time, which is a major disappointment as well. I was even willing to get off early on Friday to accommodate YOU (In case you hadn’t noticed, the customer should not be accommodating the business, it should be the other way around) and the driver still said no because I could only promise him a two hour window…absolutely pitiful. I will definitely check to see who my online orders will be shipped from in the future. If Manna is on that list I will pass.
After reading a couple of reviews here on the site, Sandy’s jumped out at me. “My husband took half day off to wait for the delivery.” I’m assuming that’s what the majority of people are doing, and that’s just wrong.
After complaining for a bit, and trying to get a resolution, one of the answers I got was “That’s just the way this industry is.” If that’s the case, then there is some serious money to be made by a freight company who chooses to put the customer first.
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Linda Meehan Reply:
August 2nd, 2010 at 11:39 am
Hi Tyler: I noticed that our driver called you 30 minutes prior to your originally scheduled delivery time (12-4), but you told him that no one would be there for about an hour or 12:30 at the earliest. So you set the stage for your own disappointment by failing to meet your side of the delivery agreement. I also see that you hung up on our customer service representative when she was following standard procedure of having you contact your place of purchase to authorize an after hours delivery and that when she tried to call you back, no one picked up. (What if it wasn’t really YOU calling us to change your delivery schedule? What if it was a disgruntled roommate? Trust me – that happens and that’s why the built in safety of having the purchaser contact the seller to authorize the change in delivery time. It’s the only way we know it’s really you.) So you didn’t leave us many options, Tyler. Look, I’m a consumer, too. I don’t like having to wait for the TV repairman or the dishwasher repairman or for furniture delivery any more than anyone else does, but I do understand the reasons. I am NOT the only person on his or her route that day. Could we dispatch a driver and a vehicle expressly for your delivery after hours? Absolutely. Would you like the cost? I’m guessing not. Or we could simply leave your expensive electronics purchase on your front porch, but that seems like a big red “Steal Me” sign to anyone passing by. Seems like we did put you first but you chose to ignore the process.
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Tyler Reply:
August 2nd, 2010 at 12:51 pm
@Linda Meehan,
You’re missing the point and trying to undermine my credibility. Allow me to defend your accusations and expand:
First, to call your delivery arrangements an ‘agreement’ is a mistake. You dish out option 1 or option 2, if neither of those work then the customer pays extra. That’s not an agreement, that’s an ultimatum. I had to make special arrangements for someone from NH to come down and accept the package for me and yes, they were unable to arrive on time. The driver was very nice and accommodating that day to work with me to get the item delivered, but by no means did I ever enter into a willing relationship with your company where I couldn’t handle my side of the agreement.
Secondly, everytime I contacted support the service was great, she put me on hold a few times and one of these times I had something come up at work that I had to attend to. We put our customers first, so naturally I dropped what I was doing to assist them. I spoke with your company multiple times, as well as the president of the company I ordered from and they got the same answer I did. The bottom line was if I couldn’t make it 8-12 or 12-4 for that entire window, myself or the company I ordered from would have to fork over extra money.
Finally, your route argument is invalid. I don’t mind waiting and I do not belive the world is centered around me as your example implies. My point is, that your company does not provide a valid time frame in which to deliver for the average worker, and they are unwilling to negotiate these terms at all. I used to run a bread route, and I know what it’s like to manage your routes to be as efficient as possible. Sometimes you have to rearrange them to accomodate the customer, even if it’s inconveient to the driver. I was willing to take off early on Friday and be available for a two hour window 2 – 4, but the driver simply would not budge. All or none was the only option I was presented with. I shouldn’t even have to offer to take off work or make special arrangements for someone to babysit my house to accomodate your company. You should be bending over backwords to work with the customer (within reason, as you stated).
The fact still remains, if someone works 9-5 and doesn’t have anyone in the area willing to sit around for 4 hours at their place, Manna is of no help to them. This is a fundamental flaw in your business model. Don’t get me wrong, your company is doing some things right. I had no complaints with the personel I delt with or the delivery itself, the complaint is in how you run your business. Please keep in mind that anytime I mention ‘You’ it’s not a personal attack on you, Linda Meehan. I am referring to the business as a whole.
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Robert Reply:
August 3rd, 2010 at 8:54 am
@Tyler,
It always amazes me when a person wants to purchase at Walmart and then complains that he didn’t get Neiman Marcus attention.
When you buy a premium service you have every right to demand exacting standards. Your complaint that Manna offered a premium service only if you wished to pay for it shows your complaint to be rather hollow and that you were only willing to pay for the standard service (which you have said was provided).
To hold a company to a standard you are not willing to pay for is unfair. Your last line indicates that you think that there is a place in the market for a company that offers exact delivery schedules.
That is true for those customers who are willing to contract for that service and pay for it.
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By PM, July 31, 2010
First attempt:
Very impressed with the online delivery tracking. Delivery was on time. Box was undamaged but TV was shattered. I see that other users have had the same problem. Not sure whether the retailers are sending out damaged equipments or if the shattering is a result of lacking shock support or inappropriate handling. It’s not too difficult to imagine how a shock could damage the tv without damaging the box. Anyways, things happen, delivery was refused, driver mentioned that typically they would resend in a shorter duration to accommodate the issue.
Second attempt:
Delivery was scheduled for the following Monday, 9 days after the first attempt – surely not how I would have expected to take care of a customer. TV landed in the city on Thursday. It was good to see that Manna agreed to reschedule delivery on Saturday 10am-2pm. We had requested delivery on Friday, but apparently the final agents needed a day for pickup. Regardless, we change our Saturday plan and wait eagerly. At 11am on Saturday, Manna calls and tells me that the agent they chose for delivery does not work on Saturday. Not pleased at all! Of course they apologize and tell me that they can’t reach the agent and it will be before Monday morning, before they can schedule anything.
I understand that mistakes happen but this second delivery attempt has been certainly disappointing. The TV has been in the city since Thursday afternoon, and I have to wait till Monday because someone chose a wrong delivery agent. Talk about wasting time and spoiling the excitement/experience. Definitely reporting this to the vendor, I hope they chose another company. If Manna really cared, would they offer any refund instead of mere apologies?? Seriously doubt it.
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Linda Meehan Reply:
August 2nd, 2010 at 7:13 am
Dear PM: It seems like when one thing goes wrong, it often triggers a cascade of misfortunes. First, I’m sorry your TV was damaged and that a new one is one its way to you. I am really not happy to hear about the rest, and checked the system this morning for notes regarding your delivery. You will be hearing from us today about a better resolution than what you currently have.
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By EG from Houston, TX, July 29, 2010
Great job…liked the capability of tracking my package and scheduling the delivery. My TV was delivered in one piece and without any problems. Keep up the good work.
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By RK of San Mateo, CA, July 29, 2010
Excellent job. I will buy again
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By SF in Aldie, VA, July 29, 2010
Love how you can schedule your appointment online. That was awesome and worked out great for someone like me with a crazy work schedule.
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By SW, July 28, 2010
The driver was on time and very helpful. He waited patiently while I checked over the TV and even made sure I went through everything on the check list.
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By Dave, July 28, 2010
Not happy in the least with latest (2nd) delivery attempt on a curio cabinet. First time driver was professional and competent, but cabinet was damaged and not accepted. Second time, driver was in a vehicle inappropriate for the item. The cabinet is supposed to arrive upright on a pallet. It was on its side and there was no pallet. Delivery vehicle did not have sufficient height for the cabinet so I think someone took it off the pallet and laid it on its side to transport in the inappropriate vehicle. Driver did not have even basic equipment with him – no dolly to move the cabinet and no utility knife to open the packaging. Not surprisingly, cabinet was damaged and was not accepted. Hope third time will produce a better resulted. One way or the other, it will be the last time.
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Linda Meehan Reply:
July 28th, 2010 at 12:52 pm
Dave: I could not be less happy myself with the way this went. This is not the way we plan for deliveries to happen. You may already have been contacted by Customer Service, and if not, you will shortly. Please accept my apology and know that we are getting to the root cause of this failure.
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By CHB, Trinity, TX, July 26, 2010
Very Timely on delivery
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By MSO in Los Angels, CA, July 26, 2010
Once our tv was picked up by Manna, everything was great! The scheduling was easy and the delivery personnel were friendly and professional. They were very patient while we opened the tv and turned it on to inspect it! A+++
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By RG in Schenectady, NY, July 26, 2010
Being able to set up the delivery day and time on line was very convenient!
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By Jim, July 23, 2010
The delivery scheduling system seemed to work quite well. I got a call at 11:35AM asking which house was mine, problem was that my delivery window was 12 – 4. I work a few minutes from my home, so I was actually just leaving to head home for the window. I told him I would be there in a few minutes.
Upon arriving he was nice and we moved the TV into the media room where it was going. As he helped me open the package up, he was standing on the backside and said, “this is a pretty TV”, to which I responded, “not really, the whole screen is shattered”. Not sure the root cause of the damage, but now I am waiting weeks again for a TV……annoying.
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Linda Meehan Reply:
July 26th, 2010 at 6:37 am
Jim: I’m very sorry your TV arrived damaged and hope that a new TV is on its way to you as I write this. TVs travels many thousands of miles along the supply chain from factory to your living room, and the possibilities for damage are great. Since you did not notice damage to the box, it is highly likely this TV was damaged before it ever left the factory…not that that fixes your problem. When you see puncture holes or crushed corners, the damage can usually be said to have occurred on a loading dock or a truck. I understand your annoyance and we will try to get your TV delivered quickly and in perfect condition. Thanks for your comment and your patience.
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By Byron, July 21, 2010
I was astonished by the amount of notice and clear instruction I received to handle the delivery and what to expect from the delivery personnell. The whole experience was wonderful. The driver arrived on time and allowed me to thoroughly inspect the package. I’ve never had a better delivery service.
The only thing I saw that could be improved was that the poor guy had to deliver large screen TV boxes all by himself. I felt bad because if I’d have known he was alone I’d have helped him.
Kudos to your service for being the best I’ve seen. I’d order from your affiliate website again without hesitation.
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By DK in Spring, TX, July 21, 2010
This is the forth or fifth big ticket item your service has delivered to me. Every experience has been great!
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By Sandy, July 20, 2010
I am very upset and unsatisfied with the delivery service. The appt was set on 7/13 8-noon The delivery guy call me around 10am on 7/13, to let me know he was unable to make it by 12pm, he was heading to Big Bear and he will call me back in an hr to let me know if he was able to make it maybe around 3pm. At 12pm he still didn’t call, so I called him but he didn’t pick up, I left him a message, letting him know someone will be home until 2 and for him to confirm if he could make it or not. He never called back. I called the office at Manna around 2 to ask and let them know the situation. They told me they couldn’t make it that day. I was very upset because how come they didn’t inform me if they couldn’t make it that day. My husband took half day off to wait for the delivery.
We rescheduled to July 14, 2010 8-12. That day, was the same situation, nobody called to inform me they couldn’t make it between the time that was scheduled. I called the office at Manna, and they said it was some internal mistake. Again, my husband took another day off. This is very upsetting and frustrating because if the company was unable to follow the scheduled appointment. Then why do I need to make an appt and wait? How come I wasn’t informed? Who will be responsible for the days my husband waited for the un-shown delivery??
I have to say, the service is very poor and I am very unsatisfied with the service. I called Manna and Buydig, but nobody can help me. After all the phone calls I had to make during my work hours I have to make, they delivered it around 3pm. It totally wasted too much of our time. It’s ridiculous.
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Linda Meehan Reply:
July 21st, 2010 at 6:27 am
Hi Sandy: Ridiculous is the word I would use if I were standing in your shoes, too. I am forwarding your comment to operations and customer service to speak to the delivery agent who handled this delivery and to reach out to you as well. You will be hearing from us shortly. Please accept my apology.
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By JL in Mokena, IL, July 20, 2010
I was not home when it was delivered but another family member was. I am unsure how many people were there to deliver the package. I did not receive the package during my scheduled time. However, someone from Manna called before the scheduled delivery time to let me know and to be sure that the time the package could be delivered was acceptable. I was also given a call back number and name of the individual incase the time I was rescheduled to was in any way a problem.
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By KF of Moraga, CA, July 20, 2010
The delivery driver was very helpful and courteous.
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By Charity, July 20, 2010
I was given a 4 hour time frame. The TV was delivered LATE. I had things to do that day & did not appreciate waiting longer than expected on the delivery. 4 hours should’ve been sufficient to get me the TV on time.
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By EON in Berkeley, CA, July 20, 2010
The two guys were very helpfull
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By FBO, July 20, 2010
My father was home when delivery arrived. I had warned him several times to open the package and inspect the TV (“threshold plus” delivery) before signing anything. Delivery personnel assured him this wasn’t necessary and had him sign anyways. If TV was delivered broken we would have been screwed out of hundreds of dollars because on unscrupulous delivery personnel.
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Linda Meehan Reply:
July 20th, 2010 at 9:08 am
Dear FBO: You are absolutely correct in reminding anyone who accepts the delivery to inspect the contents. We urge all our customers to do so immediately to ensure they do not receive damaged goods. In this case, the driver SHOULD have waited for the inspection rather than pushing for a quick sign-off, and he will be reminded of this.
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By ELD, July 19, 2010
Ordered a TV from Vizio, and received my scheduling e-mail from Manna Distribution 30 minutes later. I scheduled my delivery for 1 week from that day. Scheduling was a breeze. All the problems started when the delivering agent received my package to be delivered. Delivery personnel did not show up for scheduled delivery time, they actually showed up 4 hours after the fact. Since I was not home, I had to reschedule the delivery for another day. I had the unfortunate pleasure of speaking to the driver, and he was mad at me because I was not home when he decided to make a delivery attempt. I called Manna after the delivery driver finished his lecture to me about the time he wasted making a delivery attempt and I was not home. Keep in mind, his delivery attempt was 4 hours after the scheduled delivery time. Manna rescheduled my delivery for the next day at the same time as before. Delivery was not made during set delivery time. I had to call Manna again, and notify them of my package not being delivered to me on time. Manna representative placed me on hold and called the delivery agent to see what the problem was. The Manna representative ask if it was okay for the delivery to be rescheduled for later that day. I agreed with the new set time for delivery between the hours of 6p to 8p. I got a call from the driver at 4p, and he told me that he will be at my home in 20 minutes. He also told me I should head home if I am not already at home. After this joyous adventure (sarcasm), I finally received my delivery. YAY!!!
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Linda Meehan Reply:
July 20th, 2010 at 6:37 am
Dear ELD: Yes, it looks to me like this driver is going back to both delivery and charm school. Believe me, I’m not making light of your complaint. Late deliveries are not acceptable nor are they the norm, but the driver’s rudeness is inexcusable, especially since you were present during the scheduled delivery window and he wasn’t. This driver will be reprimanded and if his behavior is a trend, he will no longer be driving for us.
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By AMD, Naperville, IL, July 19, 2010
The whole experience was a breeze. It arraived even earlier than initially estimated.
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By NS In Los Angles, CA, July 19, 2010
Great service, on time, and professional.
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By DC in Joplin, MO, July 19, 2010
outstanding experience
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By JK in Houston, TX, July 19, 2010
VERY SMOOTH, NO PROBLEMS.
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By JL of Salem, MO, July 19, 2010
Excelant service
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By Diane, July 17, 2010
All of the processes from ordering (from Costco) to delivery set-up, notification and scheduling were outstanding.
I took off the day from work to wait for the delivery which had a window of Noon-4pm. I was receiving the delivery in Sonoma, CA – and had an appointment in San Francisco at 6pm.
At 1:22pm, I received a call needing to move my delivery window to 4-6pm. I let the person know that wouldn’t work as I had an appointment in the city. He said he would make sure I received it as close to 4pm as possible.
At 4:15pm I received another call from the drivers saying they were 45 minutes away. At that point I cancelled my massage appointment which cost me $100. The delivery came at 5pm. The previous instructions that were sent to me said to make sure the boxes were opened and inspected by me. The delivery person dropped off the boxes in my backyard, and then said I didn’t need to open them, just to sign. He was obviously in a hurry with being so late, so I just signed. Was a bit uncomfortable of the situation.
After I opened the boxes I realized assembly was required which I also didn’t know. I spent the next 2 hours assembling the chairs and table.
Love the product. The delivery while giving great expectations, cost me $100, and an uncomfortable feeling not knowing if I was supposed to just sign or not.
The drivers need to be made aware of the instructions the customers are getting – then the whole process would be kept in sync. Good could have been and should have been great.
Not sure if this is a normal situation.
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Linda Meehan Reply:
July 19th, 2010 at 7:33 am
Hi Diane: I am looking into what went wrong with this delivery, but in the mean time I want to say this is not how we handle a Threshold Plus delivery type, which is what you purchased. Our drivers KNOW they are to deliver the product inside the door of the home, not leave it in the backyard. The driver’s lateness is an issue we will take up with him this morning. I expect that a customer service rep will be contacting you to work out a resolultion.
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By John Oester, July 16, 2010
Your delivery personnel were very neat and professional. They were very apologetic for the badly damaged condition of the appliance which they were asked to deliver.
It would be best if your firm inspected its deliveries along the way so that the point at which the appliance was so badly damaged could be more readily determined.
My wife was gravely disappointed that her new dishwasher had to be returned and that she will now have to wait several additional weeks for delivery.
When this happens and your firm is at fault, why don’t you air freight the replacement item so that the customer does not have to wait so long for satisfaction?
We hope that the replacement appliance arrives undamaged, but our experience thus far does not give us great confidence that this will be the case.
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Linda Meehan Reply:
July 19th, 2010 at 7:50 am
Hello John: I understand your disappointment with the damaged product and I looked up the delivery receipt in your driver’s possession that has been imaged into our system. Unfortunately it is not noted if the packaging was damaged, which is generally a sign that the product was damaged somewhere along the supply chain and AFTER it left the factory. If the packaging is not damaged, then it is more than likely that the damage occurred before the product left it’s point of origin–the factory. You should be receiving a new product soon. You’re right, we could unpack every one of the hundreds of thousands of products we deliver across the country, but that’s a highly labor intensive strategy that would ultimately impact every single consumer purchase. We will make every effort to ensure that your next delivery goes smoothly–the way they are all supposed to.
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By Jon Schwartz, July 14, 2010
they delivered a badly damaged item sent from appliance conection. The box was not damaged and the driver did not insist on inspecting both items completely. Construction was delayed and thus the items were not ispected fully for a month. When they were, major damage was noted. I would NOT use this company again as they undoubtedly damaged the item in transport and did not do a full inpsection knowing that damage to these items is fairly typical.
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Linda Reply:
July 15th, 2010 at 7:07 am
Hello Jon: That’s a really unfortunate situation and one that could easily have been avoided had you opened the package right away as our instructions tell you to do. I know it seems impossible but products get damaged even before they leave the factory floor, and if the box is UNDAMAGED, that’s a big red flag that the damage occurred prior to its ever leaving the factory. Given the clean packaging, where else could it have occurred? We addressed claims quickly, but there has to be a cutoff period and that’s why we tell you to do the inspection while the driver is still present.
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By NT in Tempe, AZ, July 14, 2010
..never had a better delivery!!! The delivery person, was caring and polite.
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By WTX - San Gabriel, CA, July 14, 2010
There should be an option to schedule for afternoon deliveries. I would also like to see more choices for days of the week to select from (only 3 were provided to me).
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By ALS in Shoreview, MN, July 14, 2010
The service went out of their way to get me the product earlier than scheduled to accomodate me. They were so easy to work with! I would definitely use them again.
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By BG of Franklin, IL, July 14, 2010
Delivery people asked if they could come a little earlier than the time I had asked for and I complied. Point being they asked rather than just came early – I think that was exceptionally polite and professional. Thanks a lot for your service.
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By PH in Bolder Creek, CO, July 14, 2010
The young man that made the delivery was friendly, helpful and professional.
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By John P. in Pelham, AL, July 13, 2010
We were very satisfied with the speed of delivery and the polite attitude of the driver also the delivery was delivered on time as promised. Thank you.
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By JA in Daly City, CA, July 13, 2010
I am verry happy with Manna Services, always great guys delivering my stuff, as well as Buydig.com where I always get great price, brand new stuff, free deliver and fast services. great guys!!
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By AC, Buna, TX, July 13, 2010
Keep up the good work. I am very satisfied w/ the delivery time & delivery employees. Thank You!
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By Doug Koury in BRIGANTINE, NJ, July 13, 2010
My delivery was not sent on the date/time it was promised and compounding this problem, no phone call was made by Manna explaining the reason for the delayed shipment. I contacted Manna the next day and was pleased to speak with Ms. Jody Bettencourt who agreed to credit me back some money for the inconvenience suffered by receiving my delivery over a week late. Jody was a true professional who empathized with my plight and acted to resolve this matter quickly and to my satisfaction.
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By MAC in Ogden, UT, July 10, 2010
The delivery personnel were very courteous and put the delivery on my deck exactly were I asked them to. Thanks
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By Ken Gembel of Johannesburg, MI, July 10, 2010
The entire process was outstanding! From the moment I made initial contact with the Company, to the time the mattress was delivered, ALL involved were thorough and professional. Nothing needs improvement! The delivery company was GREAT!! Thank You!
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By DJ from Denham Springs, LA, July 10, 2010
Not knowing what to expect when purchasing such a large item (a grill) over the internet, I thought the scheduleing, on-time delivery and condition of the product when off-loaded from the truck were remarkable! Would not hesitate to recommend to others.
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By HA in Waynesboro, GA, July 10, 2010
Great job…excellent product and service!!!!
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By Dave Hoffmann, July 9, 2010
The delivery schedule system Manna uses is really nice. I was impressed up until delivery day.
My TV was to arrive between 8a-noon. I saw via the status link Manna provides that it was out for delivery at 9:36a, and was pleased.
Then noon came, followed by 1, 2 and 3p — no TV and no phone call. Called up to Manna, and was told they were delayed and would be at my home in 1-1.5 hours. 4:30, 5:30, 6:30 … nothing. I called a second time up to Manna, and after they contacted the local delivery company again, was told they would be there in 15-20 minutes.
7:30p they arrive.
They did setup my TV as promised, and left the house as it was, but 7.5 hours LATE and no phone call to ME? FAIL!
However, the two phone calls up to Manna in MN were professional and they tried to help the best they could. However, actual execution with the local delivery company was a disaster.
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Linda Meehan Reply:
July 9th, 2010 at 6:22 am
Dave: Yes, we completely blew the opportunity to perform here and I apologize. I’m asking Ops to contact you today by phone and our Route team will be communicating with this agent to find out what happened and how to prevent it in the future.
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By MARY M MARCHLEWICZ, July 8, 2010
THE DELIVERY OF OUR TV WAS TERRIFIC. FROM ORDER TO DELIVERY WAS A O.K.
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By CB in Laguna Hills, CA, July 7, 2010
Keep doing everything the exact same way! Excellent service.
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By CM in Henderson, NV, July 7, 2010
The delivery team and scheduling process were efficient and very professional.
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By MF in Freeburg, PA, July 7, 2010
Delivery scheduling was smooth, delivery truck arrived when expected, delivery personnel were great!
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By JK of Columbia, MO, July 7, 2010
Items arrived on time and in great shape!
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By KK from Enid, OK, July 7, 2010
We were very pleased with the courtesy and the professionalism of the gentleman who delivered our order. He stayed a bit longer than was actually required to ensure that the television was working, so that we were completely satisfied. We were very appreciative of his considerate attitude. Thank you for providing such good service.
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By WS in toccoa, GA, July 7, 2010
it has been a pleasure to have you deliver our double oven, thank you
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By Z, July 2, 2010
This was a terrible delivery experience for me. The delivery scheduling system seemed to work well. However, the actual delivery was a totally different story.
My washer and dryer were scheduled to be delivered on June 30 (which was one of the available dates for delivery), but then Manna called and said the earliest delivery date had to be postponed to July 1. During the four hour “delivery window” on July 1, nobody showed up nor called, so I had to call Manna for an update. Two hours after the “delivery window”, two men finally came with a truck. Obviously, to wait for this delivery, I had to take the whole day, not just four hours, off my work. Nobody from Manna gave any explanation why it was late and late again. If the delivery can’t meet the delivery window, why can’t Manna offer to call and at least explain the situation?
And it was only the beginning of my terrible experience. The two delivery guys initially refused to deliver the items upstairs even though I had paid for that particular type of service. They only did so till I had them confirm with their dispatcher what service they were supposed to provide. Unfortunately, neither of them appeared to know how to lift the washer upstairs. It was nailbiting to watch them do the job they are supposed to be good at, and I was praying that they don’t damage my wall, carpet and handrails on their way up. After they finally took the washer upstairs and unpacked it, the worst part was to find it already damaged and I had to ask them to take it back. Another nailbiting time to watch them move it downstairs. Although the service I paid for was “white glove delivery”, the delivery guys did not bother to take their shoes off, and their lack of professional training left my new home dirty with stains, smudges, and smears on the wall, carpet, and floor. Packaging foams and debris were also left everywhere. The guys didn’t give me enough time to review the bill of lading before pressuring me to sign it, so I wasn’t able to document all of these there (and I only found later the level of dirt and damage they left in my home).
This delivery was an utter failure! I’d avoid using Manna again and advice people to do the same.
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Linda Meehan Reply:
July 7th, 2010 at 3:19 pm
Z: I’m glad that the scheduling system worked for you at any rate. We have tried to reach you by phone today. We’ll keep trying until we can speak with you. I do want to say, however, that the delivery receipt you signed shows that you paid for a 2-man Threshold Plus delivery, which calls for delivery just inside the door of your home. There was no indication of any stairs on the instructions we received from you, so there was no reason why the delivery drivers would be prepared to deliver two major appliances up two flights of stairs. You also rejected both appliances after having found damage on only one of them.
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Z from WA Reply:
July 13th, 2010 at 11:38 pm
Linda, thanks for your attempt to address my concerns. When I placed the order on Appliancesconnection.com, I was given only a drop-down menu to select “In Home White Glove Delivery” (which according to the website means delivery to the room of buyer’s choice, including upstairs), and there was simply no place where I could put additional instruction about stairs, etc. I didn’t know the specific delivery code on the bill of lading, however, the dispatcher did confirm that I had paid for delivery to upstairs. In any event, it is hard to imagine why any professional delivery drivers could not be adequately prepared for various kinds of delivery when they had to drive around the town for deliveries all day. Don’t forget, they arrived nearly three hours after the 8:00-noon delivery window had passed. If this were their only delivery scheduled that day, then I’d have to question why they were unable to deliver on time. Either way, the lack of professional training in delivery was clear. Regarding the rejection, if you were in my shoes, Linda, you’d understand that there was no way I could allow the drivers to move anything more into my home after watching how they had delivered the damaged washer and made a mess in my home. Just think about any further home damage they could make! Had the delivery been done right, I might not have rejected the entire shipment.
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Linda Meehan Reply:
July 14th, 2010 at 6:26 am
Hi Z: I completely agree with you that delivery drivers should be fully prepared with the proper equipment to complete the delivery. In fact, we require them contractually to that end. Arriving 3 hours late and not notifying you is inexcusable, and I accept full responsibility for that as well. This delivery was mishandled and I’m sorry. I will be contacting you shortly.
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Linda Meehan Reply:
July 2nd, 2010 at 4:51 pm
This is really disturbing and our ops people are taking action on it as I write this. Damage and dirt left behind are never acceptable and will be addressed. Our systems notes do show a call going out to your number regarding the delay so further investigation is necessary. You will be contacted shortly about a resolution. For now please accept my apology.
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By Jerry Ellis, July 2, 2010
I wrote in the feed back questionare that as I livr in Mass. Manna had to use a 2nd party for my delivery. It was New England Del.
The driver was very friendly,courteous, and helpful both with setting up the Tv and making sure all was working to my satisfaction. The driver was a testament to both Manns working with me to get delivery but in using another party to finish the transaction.
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By george, July 2, 2010
I had to help the young lady to deliver the product to my apartment after I had paid for threshold delivery. How can a delivery service send one woman to deliver a TV? I felt like I should get paid for doing their job.
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Linda Meehan Reply:
July 2nd, 2010 at 1:42 pm
Hey George, how’s it going? I did some digging just now into our system and see that you didn’t mention any stairs to us prior to your delivery. Your address doesn’t give us any indication that yours is a multi-story building (such as, for example, “Apt. 710″) which a reasonable person would assume to be on the 7th floor. So I’m having a tough time understanding your unhappiness. You’re wavin’ fightin’ words around, pardner, to 49% of the population if you’re saying a woman wasn’t capable of making the delivery. (I weigh 120 pounds soaking wet and I delivered my own TV. In heels. And I live in a multi-story building.) All I’m saying is that I’d be willing to bet that if you hadn’t jumped in to be of assistance, that driver would have proudly finished the job solo.
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By SS in Roselle, IL, June 30, 2010
“This was the most pleasant delivery experience I’ve ever had. Communication via e-mail and a delivery day cell phone call was first rate. The driver was pleasant, professional, and very competent in getting my 47″” flat screen TV into my home. He even opened the box and made sure I did a through inspection. I will buy from Buydig.com again, due to the superb delivery Manna provides.”
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By DL from Frisco, TX, June 30, 2010
The entire process was convenient and very well orchestrated.
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By CP, Port Angeles, WA, June 30, 2010
Wonderful service! Sure bets YRC!!!
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By JGW in Miramar Beach, FL, June 30, 2010
Jim Byard called me and delivered the TV on the Friday before the Monday it was scheduled. Three days early!! Who doesn’t want their TV before a weekend? Mr Byard was extremely nice and professional. He insisted we connect the TV to make sure it worked. Every thing was great.
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By Diane Blackwell, June 29, 2010
I purchased an adjustable bed. On the first delivery, the base unit was damaged and rejected. On the second delivery, I did not receive a phone call prior to Manna’s arrival. After taking the unit off the truck, I had to provide them scissors to open it! When they saw what it was, they asked if I knew how to assemble the bed. Fortunately at this point, my husband arrived from work and assisted them in getting upstairs. My husband assembled the unit. They left the plastic wrapping from the mattress wadded up in the corner of the room. This is the special “white glove” delivery — NOT.
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Linda Meehan Reply:
June 30th, 2010 at 6:31 am
I agree, Diane. This is not white glove service and you will be contacted shortly, if you haven’t been already, by our customer service department. The issue is being addressed on a couple of levels. Thank you for letting us know of this failure.
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By Mark Sage, June 29, 2010
On the survey I said that it arrived on time. While that is true Manna had nothing to do with it arriving on time. It was supposed to arrive between Tuesday and Friday however I received a call from Manna on Wednesday telling me that it would arrive at the local warehouse on Friday and that it could not be delivered until the following Monday. I was told that I could pick it up at the warehouse on Friday if I got permission from the company that sold the TV to me. I hung up to do just that but after reading my contract I realized that it was to be delivered to my house not picked up. So I called Manna back and was told that I had no choice it was going to be delivered on Monday when I protested and stated that I was told it would be there by Friday the lady got very rude and said that she could not make the truck go any faster, Evan though the TV would be at the warehouse on Friday I would not receive it until Monday. I called the company that sold it to me (Electronics Expo) the where very understating and promised to get to the bottom of it, also worked with me on a potential compromise of delivering it first thing Saturday. The next thing I know I’m getting a call from Manna scheduling a delivery time for Friday. Bottom line Manna will work with a business but not a customer. I will do anything in my power to never have anything delivered by Manna again! I have many things derived and they were by far the worst. By the way this is the short version I left several thing out that disappointed me about Manna.
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Linda Meehan Reply:
June 29th, 2010 at 1:58 pm
Mark, I apologize for whatever it was that happened here because as far as I can tell your TV should have been delivered on Friday. I am sorry you encountered problems with our service.
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By Herschell Harnden, June 29, 2010
You should know that I just bought a small 46″ TV…Some of you bought really large items and some of you bought really expensive items and some of you bought several large,expensive interconnected items. I found the internet delivery scheduling process painless. Apparently none of you has ever spent the whole day waiting for a FEDEX or UPS delivery…If you had you would certainly have a totally different view of how this delivery system works. It’s very similar to waiting for the cable TV or phone man.Yes;Depending on your income or the number of bills you might have losing four hours of work can be a real bummer…but consider the traffic situation and where your product may be coming from and I really think these people(MANNA) really have their act together. Have you ever gotten an E-mail from FEDEX or UPS a few weeks after delivery of anything asking for your opinion concerning the condition or professionalism of the driver or their appearance or courtesy? I get deliveries all the time and I never have. My TV came from New Jersey by air…It was picked up by the driver from the airport I presume…Here in San Francisco the traffic can really be a Bear. So for the timing to be as good as it was just really put a smile on my face…Furthermore,for the delivery company to ask me if everything was to my satisfaction and then to offer to post my opinion on their site unedited tells me that this is a company that really wants to be in business and really cares what their customers feel and tries very hard to do right by their customers…of which I am one………
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By Herschell Harnden, June 28, 2010
I would just like to say that the man who delivered my TV was very thorough…After I opened the box and saw that everything was in one piece and nothing was broken…he suggested that we remove the unit and plug it in…so with his help we did. When I attached the power cord the TV turned right on and and then he asked if I was satisfied or if I would like him to help me set it up…I told him everything was ok and signed the delivery papers and shook his hand gave him a tip and he was off………A really nice man and very helpful all in all a wonderful experience…Which seems wierd to say about a TV delivery…but it was just that.
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Linda Meehan Reply:
June 29th, 2010 at 6:45 am
Thanks, Herschell: We appreciate the kind words.
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By SS in Marietta, GA, June 28, 2010
Great experience. Their communication was above my expectations. Very satisfied.
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By HT of Placentia, CA, June 28, 2010
Great services, everything went smooth and fast. Manna is number one for shipping big and heavy merchandise.
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By AF in Waco, TX, June 28, 2010
The guys that delivered the product were fantastic and went above and beyond!
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By Amanda Nist, June 26, 2010
Do not use Manna if you want your product to be delivered within the time frame they give you. I took off work to be there for the delivery window (4 hours)…The delivery was over 1.5 hours late, I had to miss the second half of my work day to wait an additional 1.5 hours on top of the 4 hours I had already taken off work! When the delivery guy finally arrived, I asked him what happened to delivering within the time frame. His reply was “I don’t know what you’re talking about”. He told me that he was not given a time frame for the delivery. I chose to purchase from BeverageFactory.com due to a recommendation from a friend. She was impressed with their customer service and with how helpful they were. I can say for sure that I would not recommend BeverageFactory.com to a friend due to the fact that they use Manna as a distributor! Manna was not willing to reimburse me any portion of the delivery charge that I paid for…I paid to have the product delivered between 8 and 12, that is sufficient time to get the product to me! Customers should be reimbursed for at least a portion of the delivery fee if you can’t make it within the delivery window! Most of us don’t have time to wait around all day on a delivery!
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Linda Meehan Reply:
June 29th, 2010 at 10:46 am
Amanda — your delivery instructions imaged and filed in our system clearly show that the driver was to call you 30 minutes out from your delivery. We are sending you compensation for the failure and corrective action is also being taken with this driver. Again, I apologize for our faulty service and your inconvenience.
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Linda Meehan Reply:
June 28th, 2010 at 6:34 am
Hi Amanda: I’m very sorry for your detainment. I am having ops look into your delivery this morning to find out what went wrong. While we do not guaranteed the delivery time, we do try hard to make it, and we work with our delivery agents to keep customers informed if they are running late. It sounds like that did not happen and it also sounds like this driver and his employer need some retraining.
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By JRS, June 26, 2010
The entire delivery process, from beginning to end, was a great experience. From the efficient use of e-mail and internet to schedule the delivery, to access to shipping status, to the actual delivery by a courteous, professional and helpful driver/delivery man, the entire process was outstanding. This is the first time I’ve purchased major appliances (convection wall oven, microwave/convection and trim kit) over the internet, but the entire process was so pleasant I won’t hesitate to do so again…at least involving the same on-line retailer and shipping service. Great experience!
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By RC from Vancouver, WA, June 26, 2010
You seem to have well-trained personnel…we were very pleased.
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By DK in Deadwood, SD, June 26, 2010
Delivery personnel were courteous and helpful. They put the TV where I wanted and it and even assembled it to the pedestal. They removed the trash and box as well. I was very impressed!
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By SR in Lewisville, TX, June 26, 2010
The guys did not seem anxious to be in and out as other shipping services do at times. They were patient and I did not feel rushed to inspect my package. Thank you
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By Matt, June 25, 2010
By the way, if you are going to plant fake positive reviews on your website, I recommend using a different format each time. It is pretty obvious after reading below that all of the reviews that start with “[initials] of [location]” are planted. For example, “RS in Hoboken, GA”, “DN of Annadale, VA” and “CV in San Antonio, TX”. All of the reviews written in this format are short and extremely complimentary of your company. Not a single one of them is negative or even neutral.
All of the real reviewers are distinguishable from the fakes because they use only their name (without the location) and are mostly negative.
So now I’m convinced that you guys both have lousy service AND try to cheat your customers. You should fire your PR/marketing person and hire somebody who takes the job of lying to your customers seriously.
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Linda Meehan Reply:
June 26th, 2010 at 1:01 pm
Hi Matt: Oh, I take lying very seriously. I don’t do it. Let’s back up a chapter. I see in our system notes that you were not at home during the delivery window which is your responsibility and something we reminded you of with email alerts regarding your delivery. You were 10 minutes away. The driver arrived and no one was home. He called the number you provided and no one picked up while the driver was on site. You are absolutely correct in saying that we did not give you a 1 hour pre-call. We don’t offer a 1 hour pre-call service…but our driver, nonetheless, should have called you 30 minutes out from the anticipated delivery time as is our contracted requirement of drivers in most (but not all) markets. We dropped that ball for sure. There was zero requirement on your part to help carry theTV into the home. That is our driver’s responsibility.
As for tha accusation of “planting” comments, let me point you here: http://roominations.net/reality-delivery/ where we have had a disclaimer posted from day one that clearly says that with the permission of those people who agree to let us post their comments online, taken verbatim and unedited (except for expletives) from our online customer survey, we will post good and bad comments in exactly the ration in which we receive them. Each has given us permission to use his or her comments online provided we post only initials and city and state to protect their privacy. We make several hundred thousand deliveries each year, and our customers are overwhelmingly satisfied, even pleasantly surprised, by our service. We have never claimed to be perfect. We do not now and never have lied to our customers.
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By Matt, June 25, 2010
I never received a phone call letting me know that the delivery was on the way even though I was told I would be given a 1 hour courtesy call when I agreed to pay the extra delivery charge. I only got calls AFTER the driver showed up at my house and I wasn’t there. I had to rush home from work to meet the driver.
Also, once I got home there was only a single person there to deliver the item which meant that I had to help him lift and move the dryer into my house. He didn’t even have a [expletive deleted] dolly to help move it. Remind me: what did I pay the extra $50 for again??
Won’t recommend you, the local delivery company or the company I purchased the dryer from. What a ripoff.
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By JGW from Palmyra, PA, June 22, 2010
The delivery was easy to schedule. The deliveryman called me to give me a 15 minutes heads up before he arrived, which was within the allotted time. And he helped me examine the merchandise and ensure that it was properly functioning. A great experience.
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By MDW in North Bend, WA, June 22, 2010
A flawless delivery, many thanks!
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By MC Weatherford, TX, June 22, 2010
Most excellent delivery experience. Thanks.
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By SM in San Antonio, TX, June 22, 2010
My delivery from Manna was above and beyond what I expected. Your delivery men were the best; more polite and professional than any delivery men we had from other companies in the past. Thank you!
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By DT in Seattle, WA, June 22, 2010
Thw plan was to spend a day unpacking the piano, getting it set upand disposung of packing material. You competent team did it all in short order. FIRST CLASS
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By JL in Taylors, SC, June 21, 2010
The delivery man was a true gentleman.He was very friendly and professional.I would use your delivery service just based on the positive experience with the delivery driver.Thank you for sending him.
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By Loyd from Alpena, MI, June 21, 2010
Delivery people are very courteous and local to the area, so also very friendly and helpful. Thank you.
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By AN in Laurens, NY, June 21, 2010
Very good service, set up TV, turned on and inspected. Excellent…
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By CK in pacifica, CA, June 21, 2010
I did not receive a call 30 minutes before delivery, as promised, but the guy was happy to wait until I got home (around 20 minutes). He had a great attitude about it and was generally very pleasant.
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By Kevin C, June 18, 2010
I can’t tell whether you’re being sarcastic or not but either way, you have failed to address my other issues and only focused on the fact that UPS wears uniforms. I have also openly praised the measures Reality Delivery takes prior to receiving my package yet you seem to make it a point to readdress that.
If the package was damaged by another company and not by Reality Delivery, I would take it up with said company in a heart beat.
Once again, the only real issues I have with my delivery is:
1. The condition my package was on upon arrival
2. The unfriendly, uninforming, casual dressing delivery man. Honestly, he looked like a day laborer that was picked up from the front of Home Depot.
Other than that, Reality Delivery is spot on with it’s service. There’s no need to reitirate what benefits you provide versus other delivery companies, please just address the issues mentioned above.
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Linda Meehan Reply:
June 21st, 2010 at 6:56 am
Hi Kevin: Hope you had a good weekend. Now this is the first time you’ve mentioned that the driver was unfriendly and unkempt and that’s something we don’t tolerate or joke about. I will have operations contact the delivery agent this morning and have the driver either reprimanded for his appearance and behavior or dismissed. It’s that simple.
I will gladly accept responsibility for the box’s condition because it was last in our care prior to delivery to your home. The thing is, your TV arrived safely and on time, and all the services that kept you informed worked as they were designed to work, so I’m having a hard time understanding why the banged up box is the big issue. We work hard to hold delivery agents to their contractual obligations of product handling, dress, appearance, and demeanor and when any one of those fail, we address them. We enforce background checks for each and every driver, and I’m not kidding when I say that this man’s job is in jeopardy as of your informing us he was unfriendly and unkempt.
And, yes, Kevin, I was having some fun with you. I do sincerely hope you are a soccer fan and enjoyed your new TV watching the English get “pounded” and the French, well “frankly” my dear, they simply imploded.
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By Kevin C, June 18, 2010
In response to Linda Meehan,
I did receive the email stating the proper procedure upon arrival but I had expected much better customer service from the delivery man. I understand that something as large as a TV will take a beating but my package was well beyond what I would consider “typical” abuse. I will gladly provide photos of the exterior of the box as well as the ripped styrofoam interior for you to judge.
The only reason I signed the paperwork is because the TV seemed undamaged and powered on fine. I did not want to go through the hassle of returning the package and waiting for another. I also would feel bad for having the delivery driver haul the TV back after coming to my door at 8am in the morning.
Don’t get me wrong, the speed and updates of my shipment are that of which I have never seen before, especially with the use of text messaging as well. The delivery staff however, leave much to be desired. No uniforms, no name tags, nothing to associate them as delivery drivers, i.e. UPS brown uniforms.
I guess the addage “you get what you pay for” holds true as my TV was purchased from Ebay with “free shipping.”
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Linda Meehan Reply:
June 18th, 2010 at 2:51 pm
You got me there Kevin. UPS does have nice uniforms. We only offer stuff like text message reminders, online self-scheduling, automated calling reminders, and we are willing to post comments good and bad for the world to see. But UPS does have nice uniforms. Hope you are enjoying watching the World Cup on the big screen, and have a great weekend. I mean it!
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By Kevin C, June 17, 2010
I ordered a 50 inch plasma TV, box had a gaping hole on one side and corners were bent and crushed. The email I was sent prior to delivery stated that the delivery person would open the box and power on the TV before signing papers. All I got was the TV dropped off and asked to sign the forms without informing me what my rights were. There was no way my package should have passed the “anti-drop” sensor in the condition it was in. All the styrofoam holding the TV in place was ripped and torn after the box was opened. It was obvious they didn’t care how the packaging looked like.
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Linda Meehan Reply:
June 18th, 2010 at 6:44 am
Hi Kevin: I’m sorry that the driver did not step up and perform his assigned task. Your email wasn’t quite clear on who took off the packaging, but I’ll assume you did it. I see that your TV arrived on time and during the delivery window set. After reading your comment I was looking for a damage claim or notes indicating that your TV was in some way unacceptable to you, but I don’t see anything to that effect. Our email notifying you of your rights at the time of delivery seems to have landed in your in box before the delivery, so why did you NOT assert that right and insist the driver open the box? You certainly could have although in a perfect situation, our driver should have taken it upon himself. Remember that these TVs can travel half way around the world before they reach your living room, and that the packaging is bound to take a beating. But it is there for that purpose: to protect the contents. And once again, not all TVs are shipped with a drop sensor attached. Those come either from the manufacturer or the shipper and not all make use of them.
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By CC in Grand Rapids, MI, June 17, 2010
I like the communication and text message. above average and appreciated.
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By MG in Miami, FL, June 17, 2010
wow yoy guys,you are the best.all the proces was neat.thank you so much.you are rely awsome.
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By GBS from Oakland, CA, June 17, 2010
Fernando was great! He even helped set up our new TV.
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By EM in Jamestown, NY, June 17, 2010
The delivery person did not have a suit and tie, but he was more of a professional than many people I deal with on a daily basis, that wear a suit and tie. The delivery driver was very professional, mannerable, and courtious.
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By Michael, June 15, 2010
Dishwasher arrived on time and in good condition. Delivery man brought my dishwasher in beyond the threshold and waited while I inspected the contents. I hope my next appliance purchased on the internet is also delivered by Manna Distribution Services.
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Linda Meehan Reply:
June 15th, 2010 at 2:43 pm
Thanks for taking the time to write, Michael.
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By GP of West Sacramento, CA, June 12, 2010
We have made many, even large item, internet purchases. Your delivery process was absolutely the BEST we have ever experienced. Thanks so much !
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By JL in Winston-Salem, NC, June 12, 2010
The delivery was done on time, the delivery driver came in and waited patiently while I inspected the tv and even offered helpful suggestions. I am very satisfied with the service, thanks.
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By RK in Hamburg, NY, June 12, 2010
very professional service. i highly recommend these people
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By RZ of Chandler, AZ, June 12, 2010
I am very impressed with your customer service from scheduling through delivery, including all the intermittent email reminders and URL link to status. Great job.
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By LPB in Dayton, OH, June 12, 2010
Delivery person was very courteous and helped me remove item from outside packaging to inspect interior contents. I would use your delivery services again in a heartbeat.
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By NSB from Spring, TX, June 12, 2010
I was very impressed with the delivery of this product. We order a lot of things but this was worry free. Thanks
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By Kevin, June 11, 2010
Scheduling???? Might as well roll the dice on when your prodcut will arrive. Not even as much as a courtesy phone call to tell me they weren’t coming!
If you want something delivered…don;t use this place. They suck.
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Linda Meehan Reply:
June 15th, 2010 at 9:31 am
Hi Kevin. While we try hard NOT to suck, we did on this one. We also refunded your shipping charges. Hope that helps make things better.
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By SO, June 10, 2010
here is my first experience with mannas delivery service:
called manna to schedule my delivery date over the phone with one of manna’s customer service reps, manna later calls back since they mistakenly scheduled the delivery date on a holiday, I rescheduled for the next day and take the day off work to wait for the delivery, the delivery date arrives and early morning i get another call from manna stating that the tv has arrived but they will not be able to deliver it and i will need to reschedule again, i ask if they would be able to deliver it after hours since i took the whole day off to wait for it, manna says they could but i would be charged for it but could call the company i ordered from to have them cover the charges, i then call adorama working with their customer service department (who were much more friendly and helpful than mannas phone reps) and they were trying to contact manna on my behalf but were unable to get a hold of anyone and no one was calling them back, finally after 6 hours of waiting and calling back to check in on the status, adorama was finally able to get manna on the phone and manna agreed to arrange an after hours delivery time for the next day, the next day i rush home from work, the tv arrives in one piece, i tip the delivery guy, i call adoroma customer service back to thank them for their assistance, and finally i complete my survey from manna and now I am sharing my experience on this blog site
based on the only experience i’ve had with manna, i would look for other delivery methods first and only use manna if the deal was too good to pass up
Overview:
The Bad:
poor phone customer service and rescheduling nightmare
The Good:
delivery guy was very punctual and stuck around while I tested the tv
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Linda Meehan Reply:
June 11th, 2010 at 9:56 am
We are absolutely at fault for mishandling the after-hours delivery request, and I’ve just been informed that some CSR training is taking place with the person who gave you bad info. You should not have to go back to your seller for this complaint. Our normal policy is to provide delivery at your convenience if we miss the window you’ve scheduled, and that obviously did not happen. Nice of you to tip the driver, but our drivers know that we want them to refrain from accepting gratuities. I apologize for your inconvenience.
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By VK of Oro Valley, AZ, June 10, 2010
Good job!
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By MN in Marlborough, CT, June 10, 2010
I was not going to be available for 2 weeks at the 12-4pm time frame. I called the toll free # and Renee was able to get my purchase loaded on the truck for delivery the same day which was my only free day for the next 2 weeks
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By WB in Wilmington, NC, June 10, 2010
Perfection.
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By WW of Wichita Falls, TX, June 10, 2010
the tv came with free shipping but I’m extremely impressed with your service. Thank you.
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By Charles J Roba, June 9, 2010
The delivery was between the hours scheduled, and delivery person was pleasant and professional. Everything was fine up to the point of unboxing and checking for damage. There was no damage but I was left with a 71 & 1/2 inch high, 275 pound wine cooler sitting precariously on double wooden palates and the bottom of the original packing box. I could not assist the delivery person, because of a bad back, in lowering it to the ground. In its unpacked status there are no purchase points to even safely lift it to the ground. I think this type of delivery should have envolved two people with some fore thought of at least getting it off the second wooden palate, then unpacking it to check for damage. I am still trying to figure out how to get help and how to safely get the cooler to the ground with out damage or personal injury.
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Linda Meehan Reply:
June 10th, 2010 at 6:42 am
Thanks for bringing up a subject we hear about from time to time, but one that most people don’t think about prior to delivery. While we don’t ever expect a customer to take part in any delivery (lifting, carrying, etc.) we do expect you to tell us certain things: I have stairs; I live in a gated community; call the lobby when you get here; I have a bad back. We could not possibly have known about your back problems unless you had told us ahead of time . With today’s equipment, one professional driver can make most deliveries. We also offer varying levels of service, including one that provides for two drivers who will unpack your purchase, place it where you desire, plug it in, and then remove all the debris for you. Unfortunately, that’s not the one you bought. In today’s economy sending two drivers to do what one driver can accomplish is –well — how Congress operates.
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By RD in Peoria, IL, June 9, 2010
“I was very impressed with how the box was covered with additional 1″” thick cardboard packing to protect it. Thanks for going way above and beyond the norm.”
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By MT in Zimmerman, MN, June 9, 2010
Everything went well. The delivery people knew their jobs the did them well
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By MS in Magnolia, TX, June 9, 2010
the delivery was punctual and professional. Not only did they take the large screen to where I wanted it but they assisted me with unboxing the unit and making sure it operated correctly and then to place and reseal the box since I was not ready to hang the television. I have a 200′ driveway, the driver even dollied the tv to my house after leaving his truck at the street in order not to mar my driveway. I never would have expected that.. Very Very Very Please… great job guys.
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By B in Hartwell, GA, June 9, 2010
This was a great experience for us! We would definitely recommend Santa Fe and their support personnel to potential buyers. Thanks!
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By Vivian Miesner, June 8, 2010
WORST SERVICE EVER!! Took 3 days to finally get to us…no one called when they were running late. No one bothered to call when they finally devlivered…I will NEVER use this service AGAIN!
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Linda Meehan Reply:
June 8th, 2010 at 12:18 pm
Pretty embarrassing. I’m sorry for the really poor service. We did refund your delivery charge, and hope that makes up at least a little for the inconvenience.
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By SB in Austin, TX, June 8, 2010
This service rocks. They delivery person was super helpful in getting the TV to the correct location and assisted with the removal of the original TV. This was not part of the normal delivery, but he helped me out anyway. Great service!
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By SB of Niceville, FL, June 8, 2010
In the first delivery, the TV arrived with a broken screen. The delivery man was very helpful to explain the process to get another TV delivered quickly. The new shipment was on the truck the next day and the process was extremely smooth up to and includng delivery. Thanks
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By JH of Fort Meyers, FL, June 8, 2010
With home delivery for less money than it costs to buy at the store and haul it back home, this was surely the smart decision.
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By Cheryl E, June 8, 2010
5 star concierge service, way above what I expected. Have replaced 4 major household items in the past 2 months and had them all shipped. None of them came close to this service. The driver was courteous and respectful, assisted us to check the item per your policy and helped us to get it where it needed to be. Keep up the great work!
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By Laura Perkins, June 3, 2010
The driver helped me open the box as it had sustained damage. After the initial inspection, I was still a little concerned about the damaged box but the product appeared to be fine. The driver instructed me to keep the box and all the wrapping as there was still a possibility of returning the product if we missed something during the initial inspection or if we had any problems with the unit. He assured me multiple times that even though I signed the delivery form that returning the unit due to damage was still an option.
Apparently he was mistaken as we did find additional damaged when the unit was fully removed from the styrofoam. The unit was bent as if it had been dropped. We contacted Appliance Connection with photos of the damage as well as Manna directly. Appliance Connection told us that their claim to Manna was denied and our call was not returned by Manna.
Your customer service is very lacking in follow through and we are very dis-satisfied. We do not feel that you stand behind your service claims and will not use you again.
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By nancy, June 3, 2010
This delivery was the best service I have had in years!!! Kinda makes me want to order something else LOL Seriously, this is the first delivery I have had in years deliver when they said they would deliver. Thank you for realizing me time is important also.
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By DP in San Ramon, CA, June 3, 2010
delivery experience will positively influence purchases in the future.
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By NK of Worburn, MA, June 3, 2010
I was extremely impressed with the entire delivery process, from the scheduling to the timely arrival of the package.
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By AK in San Jose, CA, June 3, 2010
I was impressed that delivery happened right at the start of my delivery window.
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By DB in Naperville, IL, June 1, 2010
your service, communication, and employee exceeded my expectations.
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By TES in Waleska, GA, June 1, 2010
Just keep up the good work. It was a pleasure to have everything go as planned……doesn’t happen that way very often.
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By JP in Chesnee, SC, June 1, 2010
Your delivery men were terrific! They took their time to do the job correctly and answered all of my questions. Even when I had to call Sleep-Comfort Customer Service, they waited patiently until I completed my call. I can’t think of any way that they could improve on my delivery other than to pass out complimentary chocolate once they’re done. Manna has made this a rememberal experience for me, in a very good way. Thank you again!
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By CL from Atlanta, GA, June 1, 2010
Everything was fine. No issues at all. The 2 people that delivered my television were very pleasant.
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By PJ from Kingsland, TX, May 28, 2010
my delivery went just perfectly!
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By J from Grain Valley, MO, May 28, 2010
Service was excellent! The driver was kind and let me unpack and inspect the product without issue. I would definitely use them again!
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By MPC of Charlotte, NC, May 28, 2010
“The pre-delivery phone call was 5 minutes prior to delivery. More notice would allow me to conduct business or undertake larger projects, more detailed work, computer work, etc that I will not do if I am ‘expecting a delivery any minute’. Other than that, this delivery person, “”Lester”" was extremely friendly, helpful, and professional. I was impressed with his attention to detail. Thank you.”
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By LMK of North Ridgeville, OH, May 28, 2010
they did more than I expected!!
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By JM of Cincinnati, OH, May 28, 2010
I would highly recommend Manna Distribution Services to anyone. The scheduling process was very streamlined and user-friendly. My delivery was prompt and in good condition. The delivery personnel were courteous and very helpful.
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By michael adamcik, May 27, 2010
Dishwasher arrived on schedule. I notated on the Manna Home Delivery Form that there was a tear on the top of the cardboard packing material. I followed Manna instructions to “open and inspect the product.” The top of the dishwasher had been crushed several inches breaking and bending the metal on the top of the outside of the dishwasher. Opening the dishwasher door I found the interior had been crushed several inches into the dishwasher itself. I refused delivery of the dishwasher.
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Linda Meehan Reply:
May 27th, 2010 at 11:59 am
Michael: I’m sorry your purchase arrived damaged and you were correct in refusing the delivery. Please contact your seller immediately for a replacement. This is why we always request that customers examine their deliveries immediately. I hope your replacement piece arrives quickly and in better condition.
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By JB - Latham, NY, May 26, 2010
The delivery person, Leon, was very nice and professional and did a great job!
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By NH in Gainesville, GA, May 26, 2010
Good communication, arrived on time, and called about 1/2 hour before showing up. Unpacked and setup the item, and left no mess. Great experience!
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By LD of Duluth, MN, May 26, 2010
Great delivery! Even showed up early! My tv was in great condition and there was no evidence of it being battered at all.
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By AB in San Jose, CA, May 26, 2010
I am very pleased with the service. I got nootifications through email, voice mail and text messages. The HDTV arrived yesterday on scheduled window and in mint condition. The driver was courteous and helpful.
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By Jeff, May 25, 2010
It was really refreshing to deal with a delivery company that understands customer service and that provided a perfect transaction. Way to go!
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By DAVID SILVERMAN, May 25, 2010
MIS-DELIVERED AND DELAYED FOR ABOUT TWO WEEKS! ITEM INCORRECTLY SENT ELSEWHERE BEFORE BEING CORRECTLY ROUTED AND ONLY AFTER PROMISED DELIVERY DATE WAS MISSED AND CANCELLED. ABOUT AS POOR A DELIVERY EXPERIENCE AS I HAVE EVER EXPERIENCED. PHONE PERSONNEL WERE PLEASANT, BUT DELIVERY SEVICE WAS EXTREMELY POOR AND COST US IN WAIT TIME (ALMOST 2 WEEKS) AND IN LOSS OF USE OF OUR KITCHEN AND ALSO CAUSED CANCELLATION OF SEVERAL DINNER GATHERINGS AND ONE RESCHEDULING OF PRODUCT SERVICE INSTALLATION! IF THIS IS WHAT MANNA SERVICE IS LIKE….THE COMPANY SHOULD BE GOING OUT OF BUSINESS IN THE NOT TOO DISTANT FUTURE!
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By Ron, May 25, 2010
Delivery was scheduled between 12-4PM, at 3:45 PM they called and said they would be 30-45 minutes late. That would make it 4:30-4:45PM. So around 5:30PM, I had to call them to find out where they were, after being placed on hold for 5-7 minutes,they said in 30-45 minutes they will be there.
I told the person on the phone that’s what you said at 3:45pm and they assured me, it would be no longer then that time.At 7:45PM I called them,again I was placed on hold for 10 minutes this time and after the wait I was told they can’t get in touch with anyone to find out where they are, I was told they would get back to me.
About 8:20PM or so the drivers helper called me and asked me for directions to my house, they were still at that point 40 minutes out, I gave them directions and after a few phone calls from the driver,I got them to my door at 9:17PM. The delivery guys were apologetic and were in and out in 10 minutes or less, I gave them directions to get back to Miami. The people I spoke with on the phone were polite but I was lied to.
My family has been in the trucking business since the early 50th in NY City and line of “the driver is having brakes troubles” is “the equivalent of the checks in the mail”,plus the 30-45 minutes away just rubbed me.
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Linda Meehan Reply:
May 26th, 2010 at 7:22 am
I agree. This is unacceptable. You will be hearing from us shortly by phone or email.
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By ECM in Virginia Beach, Va, May 25, 2010
The delivery person, Lou was very pleasant and professional. My experience was great. I will DEFINITELY ship with Manna again!!
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By JRP of Social Circle, SC, May 25, 2010
The guys that dilivered my TV were efficient and professional. They cleaned up and were in and out quickly. I woulduse them again in a minute.
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By HLH in Lubbock, TX, May 25, 2010
The delivery personnel is very polite nice and professional.
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By michael adamcik, May 24, 2010
Your survey email link http://www.manna.com/Utils/Surveys/?vcID=93407&vcSecCode=99854 took me to a webpage listing the questions, but there was no way for me to respond to the question. No other hyperlinks on your survey page except http://roominations.net/reality-delivery/ Kind of hard to take a survey when there is not a way provided to answer.
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Linda Meehan Reply:
May 26th, 2010 at 7:24 am
Thanks for letting us know. I’ll have someone look into it, but I think it was one of those inexplicable cyber snafus. Seems to be working now.
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By JB, May 24, 2010
I was contacted almost immediately after ordering my new range to choose my delivery date and a morning or afternoon appt. Great! Then a day or two later you called me to tell me that you would deliver it a week after the date I chose. Why did you offer me a choice if no choice was actually available?
Then, when the delivery showed up at 2:30 in the afternoon instead of by noon, the gas company was unable to complete the installation Friday afternoon, leaving me with no way to cook all weekend! Furthermore, the appliance was delivered damaged and I am now filing a claim with the seller for repair.
So, other that being a week and two hours late and delivering a damaged appliance, the driver was very nice!
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Linda Meehan Reply:
May 26th, 2010 at 7:26 am
You are certainly correct to file a claim, and as to why we offered you a date and then snatched it back, I suspect it has to do your residence’s location from that of the warehouse. I apologize for that and for messing up your weekend.
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By LS, May 20, 2010
EXCELLENT! The first delivery result last week was awful. This was the exact opposite. The young man was polite and helpful. Thank You
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Linda Meehan Reply:
May 20th, 2010 at 6:22 am
Awesome. The first driver you encountered no longer works for us.
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By Rob, May 19, 2010
Its funny to read some of the answers from the Admin!! I had a schedule delivery for Tuesday the 17th between 8-12. I checked the tracking info and found that the item arrived in Albany on Monday the 16th and an automated phone call to me at 550pm, Well back to the delivery Tuesday came and so did noon! (NO PHONE CALL STATING THEY WERE GOING TO BE LATE) I called the office and was told that they forgot to pick up my delivery! I was told that they will have it to me by 4pm that day. At 330 still no delivery so i called the office again and was told that they were one town over and would be to me with in 15min. Well 10 min later i received a phone call from the driver telling me he just picked my package up from the airport and would be to me in a 1/2 hour with traffic. When he arrived at 415 I asked him about the conversation I had with Gretchen and he told me she lied to me! I then asked him about the tracking info i recieved on monday and he stated that was wrong as well! Sounds like you guys dont have your stuff together! B&H should look at a different delivery company!
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Linda Meehan Reply:
May 20th, 2010 at 6:35 am
Admin calls ‘em the way I see ‘em. I am, at this moment, pointing some researchers to your comment and you will be hearing back from us shortly for a clear resolution. From the notes logged in our system about the phone calls and emails to you, it’s clear that the first part of your comment is absolutely on target. Your purchase did arrive, and the driver did forget to pick it up, and he was one town over when Gretchen called you. Where it gets ugly is the driver saying that Gretchen lied to you. Me thinks the driver doth protest too much. (Who forgot to pick up the TV again?) An accusation of lying isn’t something we take lightly and this driver will also be hearing from us.
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By GH of Missouri City, TX, May 18, 2010
The actual delivery was a good experiences, very polite people. No problems there. Overall, a good and professional service. Only negative comment I have was the flexibility of the scheduling. Your office did attempt to have my package delivered on another day that I was off work, but that didn’t happen.
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admin Reply:
May 18th, 2010 at 12:23 pm
This most often happens depending on where you live. Distance is typically the deciding factor on a local delivery agent’s scheduling.
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admin Reply:
May 18th, 2010 at 12:23 pm
This most often happens depending on where you live. Distance is typically the deciding factor on a local delivery agent’s scheduling.
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By TS in Sun City, AZ, May 18, 2010
Very competent delivery person who was pleasant to talk to.
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By Jennifer Brennan, May 18, 2010
Delivery guy was nice, and showed up on-time. However, Manna sent 2 different delivery confirmation e-mails, one indicating white-glove and the other saying curbside service. This mix-up is nothing compared to the real issue – recieved a good dishwasher, a good dryer, and an incredibly damaged washing machine. The washing machine damage was obscured by the side corner packaging. I took delivery since I didn’t see the damage. Since I did take delivery, Manna has refused to work with me on the claim for the washing machine and will only work with the appliance seller. I am completely in the dark and have no information as to the claim status or ETA for resolution/refund (which will no be refunded to me, but to the appliance seller), and still have a completely unusable washing machine sitting in my living room 5 weeks after the original delivery date. NOT a happy customer.
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Linda Meehan Reply:
May 19th, 2010 at 11:59 am
Hi Jennifer: We’ve been looking into this from all angles this morning and I’m sorry for your frustration. Our normal procedure generally works well for everyone: the customer who has a damaged product notes damage on the delivery receipt before the driver leaves, then reports the damage to the seller, who then files a claim with us or sends out a replacement unit. Your signing off on the delivery receipt NOT noting any damage was a real bump in that road. To cut to the chase, we have now heard back from your seller, who has, indeed filed a claim at last and now we are making progress toward resolution. The three most important things about taking delivery: inspect, inspect, inspect. PS: We don’t offer a curbside service at all. Your seller may well have sent that email, but it didn’t come from us.
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By JAA of Blacksburg, VA, May 18, 2010
Great work from those guys. Carried a 50″” tv a flight of stairs and put it right in the living room. million thanks!
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By MS in Houston, TX, May 18, 2010
Staff was excellent and friendly. One of the best deliveries I have had.
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By AS of Sparta, MI, May 17, 2010
Delivery was quick, and customer service was excellent. Would recommend to anyone.
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By LMK in Santa Rosa, CA, May 17, 2010
“Product wasn’t delivered as scheduled. I was pleased that it wasn’t! Instead of “”between 1 and 6″” it arrived at 9:15 am. So that was a bonus that I didn’t expect. very good experience all around. “
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By RB of Bonita Springs, FL, May 17, 2010
Delivery personnel were helpful and quick…Can’t ask for more.
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By GBS in Lake Orion, MI, May 13, 2010
“I was hesitant to have a 55″” LCD TV delivered from a thousand miles away. The delivery driver was very careful with the enormous box containing the large flat screen television and helpful with moving it slightly beyond the threshold specified by my order. He was patient while I made certain the TV was in proper working order and offered needed advice as he was more familiar with the process than I was. My fears were unfounded, and I would not worry if using the Manna delivery service again.”
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By DM of Mansfield, TX, May 13, 2010
Delivery was in the early part of the time-window! Thank you!!
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By CC of Westlake, OH, May 13, 2010
Very satisfied.
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By NS of Cross Plains, TX, May 12, 2010
Everything was as advertised about your delivery services. The estimated arrival date was even sooner than first stated on the order.
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By JD in Bloomington, MN, May 12, 2010
I had no idea who or what Manna was when I placed my order. I was very pleased with the service and delivery. None of the large name delivery services give the cosignee so much power over delivery like you guys. I couldn’t have asked for a better experience.
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By M from Waterford, PA, May 12, 2010
“The only comment I have is that I was told there would be a “”Drop And Tell”" sensor on the box, but there wasn’t any. I unpacked the product to make sure it was in good condition and it was, but I was disappointed that the sensor was not present. “
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Linda Reply:
May 12th, 2010 at 10:09 pm
This is an issue we’ve been dealing with for a long time. Not all shippers affix drop sensors on their products, even when they tell you they do. We are working with our shippers to eliminate this language if they are not using the sensors.
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By LS, May 12, 2010
The delivery woman was very rude. My scheduled time was 12-4. She called at 9. I told her that was not my time and she stated that it was not her problem. I had to call my daughter to run out to my house for the delivery. She wanted my daughter to sign the delivery form after just looking at the outside box. I had already informed my daughter how to check it out and thank goodness she did. The screen was smashed. She rejected the shipment and I have contacted the supplier. It was not a very good experience.
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Linda Meehan Reply:
May 13th, 2010 at 6:48 am
@LS, I am having our operations team dig into this now, but at the very least, I apologize for the driver’s boorish behavior. If she, indeed, behaved this way to you, she won’t be on the staff past sunset.
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By RW in Mirama, FL, May 11, 2010
I agreed to an earlier delivery and the delivery was made promptly (within 30 minutes) of the time that I was called to authorize the early delivery. The delivery was made at 10:30 and the scheduled time was 12:00pm to 4:00pm. The workers provided excellent service and were very professional.
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By CL in Hanford, CA, May 11, 2010
The gentleman who delivered our product was very efficient and polite. I was very happy with the delivery service.
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By JY of Kingwood, TX, May 11, 2010
Best delivery service ever I would not hesitate to recommend them to anyone.
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By JW, Aurora, IL, May 7, 2010
I completely appreciate your company’s competance. Stellar communication, timing and service. I hope to have buisness with again and would highly recommend.
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By JC in Pembina, ND, May 7, 2010
Very impressed with all the updates of the delivery including phone calls and emails
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By CM in Brazil, IN, May 7, 2010
The delivery driver was great
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By DL of Cypress, TX, May 5, 2010
The only way you could improve your service would be if you could also pay the invoice for TV for me. Pls.let me know if this service is also available. BTW – I am difficult to please… really… Geaux Saints!
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Linda Reply:
May 5th, 2010 at 9:13 am
Took that one up with management. As you might imagine, it didn’t fly. But thanks for your kind words!
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By JM in Apex, NC, May 5, 2010
Great service and experience overall.
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By PPR in North Royalton, OH, May 5, 2010
The delivery guys were fantastic. Definitely the most professional freight company I’ve ever dealt with!
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By DDS of Germantown, TN, May 4, 2010
Everything went just fine, I got a little nervous (8:00AM – 12:00PM) when the time got to be 11:00AM (I needed to be at work by 1:00PM)and I called your number – the lady was quite helpful, contacted the Crosstown Courier Service while I was on the line and told me he was going to make it by the scheduled time. He did and was good enough to give me some pointers on how to attach the base to my new flat screen T.V. He waited till I opened the box and checked for concealed damage. Great experience. I will be ordering more electronics from same company and will ask for your delivery again. D.D.S.
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By CR in Waterford, NY, May 4, 2010
The guy was great.
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By MT of Shiner, TX, May 4, 2010
The two men were great – they were both very professional and courteus. I would rate both of them a 10 on a scale of 1-10. I would have them deliver my next shipment again.
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By RH in Milton, VT, May 4, 2010
Excellent service, very convenient to be able to set it up all online at my convenience..thanks!
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By HL of Delihi, NY, April 30, 2010
Excellent, professional, friendly service. WE were very impressed!
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By JH in Sugar Land, TX, April 30, 2010
Outstanding service, Top Notch.
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By RJ in Pompano Beach, FL, April 30, 2010
The delivery personnel was very polite and profesional as well as helpful. Went beyond their duty to help us with the location of the merchandise
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By AG of Jonesboro, AR, April 30, 2010
Great experience
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By RS in Hoboken, GA, April 30, 2010
Everyone from the person I spoke to on the phone to the delivery driver were professional.
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By Kyle, April 28, 2010
Had a 58″ plasma scheduled to be delivered yesterday. It showed up with plenty of time left to get it hooked up to watch the Spurs/Mavs game. When the delivery guys brought it in, my wife had them open it up. It looked like someone threw a baseball at the screen. They actually tried to get her to accept it and said we could return it, but she asked them to leave and to take the tv with them. Now I have to wait another 2 weeks for my new tv. That sucks.
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admin Reply:
April 29th, 2010 at 6:31 am
Yes, that’s a big disappointment and I can understand your position. Your wife did the right thing by refusing the TV and the driver should have simply put a sock in it and taken the TV away without arguing. Have you contacted your seller for a replacement?
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By AE of Palatine, IL, April 28, 2010
the delivery was outside the agreed window, it was early
I had anticipated that possibility and it was absolutely no problem 
Great job 
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By Adam Kostrzak, San Jose, CA, April 28, 2010
Delivery personnel was very professional and courteous. Got a phone call 30 min before arrival so I didn’t have to wait at home the whole 4hr time slot. Couldn’t be happier with the whole process.
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By BH - Kirkland, WA, April 28, 2010
Everything went as smoothly as it could have. The delivery/assembly only took 5-10 minutes.
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By ML of San Antonio, TX, April 28, 2010
the two fellas that did the work were on point they did the job and did it quickly thanks for job well done
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By J. B. of Clifton, TX., April 27, 2010
Delivery scheduled from 8 A.M. to noon, truck arrived at 8:15. The 2 delivery men were courteous and careful, carried the 55″ TV into our den (about 15 ft. from the front door), set it on the floor, and helped me open the box and check for damage and operation. Box fine, TV fine. I thanked them and gave them both a Pepsi (with real sugar!) for the drive to their next delivery, about 30 miles away. A teleportation device could have gotten the TV to us days faster, but until they are invented, Manna does an OK job without having to scramble the TV’s molecules. We had a smaller HDTV and were in no hurry to receive it, anyway. Thanks, Manna, for a job well done!
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admin Reply:
April 28th, 2010 at 6:20 am
Hi J.B.: Thanks for giving us all a good laugh this morning. After all, our mission is to go where no man has gone before.
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By RC of Greenfield, IN, April 25, 2010
This was the first time I had ever dealt with a shipping company like yours. I am used to UPS or Fed EX who just leave it at the door. I can say that I was very happy with the experience and the delivery guy was a nice older man. He was the kind of guy that your happy to have in your home. I also liked the communication via E-mail on tracking my shipment.
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By DL in White Pine, MI, April 25, 2010
This was an effortless delivery…the delivery person was very cordial…and it was professionally handled. He was good at what he does, since there is not real cellular service up here, and he could not call me for directions. Impressive!
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By GB of Eliot, ME, April 25, 2010
Due to rainy/windy weather they were running later than they thought acceptable, but still within the delivery time frame given. They gave us a courtesy call to let us know they were running later than they thought and assured us they would be making the delivery.
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By SC in Greensboro, GA, April 24, 2010
The delivery people were very polite, personable, helpful and professional. This is my second experience with a flat screen TV delivery with Manna — I will definitely use a seller who uses Manna as their shipper/expediter.
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By PG in The Bronx, NY, April 24, 2010
Great service would use again in the future.
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By JB on Beavercreek, OH, April 24, 2010
Sure beats picking it up!
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By FA - Las Vegas, NV, April 22, 2010
Excellent delivery
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By DNB in Gloucester, MA, April 22, 2010
delivery personal were friendly, polite and professional
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By MT of Bogart, GA, April 22, 2010
Delivery personnel said he was late because warehouse took 3 hours to locate product. Delivery was scheduled by 4PM, actually arrived about 5:15PM.
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By RT in Kennewick, WA, April 22, 2010
The service exceeded our expectations.
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By JT of Forrest Lake, CA, April 22, 2010
Delivery Person was very polite and wanted to make sure the product was not damaged and that I was happy with it before he left.
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By DMC, April 21, 2010
What a poor experience we had with the delivery of a 47″ flat screen TV purchased at Buydig. I went online as instructed and selected the date and time slot for delivery, and received a confirmation e-mail. I chose that specific date and afternoon delivery so I could get off work and be there when it arrived to go through the unboxing and start up testing. Unfortunately Manna decided to deliver the TV the morning of the day day before it was scheduled, even after not getting the OK to do so. So I was at work when my spouse called in a panic saying the delivery driver was at the door, and she had no idea what to do. I asked her to open the door, thank the driver, and tell him it was scheduled for the next day, and please deliver it then. Only later did I find out that he wouldn’t and pressured her into letting him bring it in the house. She struggled to control our dogs (who would have already been in the back yard in the expected delivery window), while he carried the tv into the living room. What a circus the rest of the delivery was, and that’s not meant in a good way. I would not recommend Manna to anyone until they respect their customer enough to honor their promise to deliver on the date and time agreed to with the customer, not at a date and time that only suits Manna.
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admin Reply:
April 22nd, 2010 at 6:42 am
Your wife was certainly within her rights to tell the driver to go away and come back at the scheduled time. This is clearly not what happened and I am having Operations look into why the driver was so adamant about making the delivery. I will update this post as soon as I have the details and resolution. In the mean time, thanks for letting us know about this experience.
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By MS, April 21, 2010
Manna did great Parkersburg Delivery was totally wrong. If they couldn’t do the job they shouldn’t have took possession of the tv.. I’m satisfied with the TV and Beach Camera on the sale… But delivery needs help…
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By DC in Millville, MA, April 21, 2010
think you got it well covered .positive all around thanks guys (& gals)
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By RS of Mentor, Ohio, April 21, 2010
Very Satisfied!
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By ST in Atlanta, GA, April 21, 2010
The delivery was made on time. The driver was courteous and flexible with the delivery of a sizable, large box.
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By NS of Eureka, MO, April 20, 2010
Your personnel arrived on time and well prepared to unpack and put in my place my 65″ LCD TV. They even helped me by allowing me to put the cables in place before moving all the way back in the cabinet. They were pleasant, and helpful. I appreciate your service.
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By FB in Harmony, NC, April 20, 2010
I wish all my home deliveries would go this smooth and professional!
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By JB of Seattle, WA, April 20, 2010
Thanks! The gentleman was very professional!
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By Arthur, April 19, 2010
Great job!
Fast delivery of an LG 42LH90 in good condition and the guys were very patient as I inspected the tv. They even assisted me in attaching it to the stand. Efficient, nice and helpful, I would definately use them again!
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By Bill D., April 19, 2010
Manna delivered my 55″ LCD on time, and in great shape. Would deal with again for sure!
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By Joe Pellegrino, April 16, 2010
Your delivery guys were great. The one who came in was professional and knew what he was doing.
However, this was the third time I was supposed to get this delivery from Port City Logistics; you bailed on the first two scheduled appointments, causing me to miss two half-days of work with no recompense, and not even a decent apology.
When you backed out of the previous attempts, all I got was a phone call saying that there was a problem, 1/2 an hour before the delivery window. After the first time you were unable to perform contracted services, the phone agent couldn’t be any more specific than it was “a problem at the airport.” When I called back after the second time you were unable to fulfill your contracted services, the phone agent offered his apologies, but still couldn’t offer any explanation, or any consideration of the fact that I lost 2 half-days at work waiting for you to do what you had said you would do, not once, but twice.
Getting one out of three appointments correct is a failure in anyone’s book.
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By David Heath, April 15, 2010
Let me start off by saying that Keith over at Electronics Expo was nothing short of amazing. He gave me great advice and got me the best price available.
I could only wish that the delivery process would run as smoothly but it did not.
Scheduled my shipment for 8am-12pm and they didn’t show up until 5:45pm!!!!!! I missed a whole day of work because when I called in they kept telling me lies: It will be there at 11:30, now 12:30, now no later than 2pm, it will be there between 4-5pm…with it finally showing up at 5:45pm!!! I felt like such an idiot waiting around ALL DAY LONG with very little communication on their end.
On the plus side, their customer service was very nice and they sympathized with me and said that the problem was with the local agent they used that day which they assured me they will never work with again.
I don’t know who to blame but it was a disaster.
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admin Reply:
April 15th, 2010 at 12:35 pm
Well, you’re right. This really was inexcusable, and it’s fair to say that the agent who over-promised and under-delivered will most likely be dropped from our network. That’s not for me to decide, but the operations team who manages agents. I’m very sorry for your experience and I appreciate your calling attention to this behavior.
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admin Reply:
April 15th, 2010 at 2:41 pm
I can confirm that the agent who fouled up this delivery no longer works for us.
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By NB of Greenwood Village, CO, April 15, 2010
Excellent service, the delivery fellow was courteous and willing to work with me on a delivery location and my TV arrived in perfect condition!
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By AM of Columbia, MO, April 15, 2010
The process worked very well. When I noticed the primary contact phone number was incorrect, I called your company, spoke quickly with a helpful associate who spoke perfect English, and she corrected the problem easily. When the delivery was ready, the delivery personnel followed instructions to the letter and called 1/2 hour before arrival as requested, well within the time window I’d been given. Kudos to everyone involved. Thank you!
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By Christopher in Glendale, AZ, April 15, 2010
I was happy that the delivery took less time than expected. Thanks, nice job.
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By Nancy Amador, April 14, 2010
Delivery scheduled between 12-4 driver called at noon and said he was already at the house. I told him I thought I would get a call 30 min prior so I could leave work. Driver said no worries he would go do another delivery and return at 2pm. Driver showed up exactly at 2. Was courteous, friendly and professional. Great customer service!
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By James Ng, April 14, 2010
I purchased a large TV from Beach Camera and the delivery was scheduled by Manna. I made sure after I made the appointment that I called in and speak with someone to confirm that 2 delivery people would be present. I mentioned that there was a flight of stairs involved which is the reason 2 people would be needed.
On the delivery day, only 1 person was sent for the delivery. The box was too wide for the dolly to carry a 55 inch TV. in order for the TV to be delivered, it had to be hand carried up the flight of stairs in the apartment. I had to help the delivery person lift the TV up the flight of stairs. The delivery person was very nice so I offered to help him lift the TV to my apartment. However, even if the delivery person was professional and nice, there should be no way that I be required to help lift the TV up the flight of stairs even though a delivery service was paid for. I was dissappointed that my warning that 2 persons be needed was not heeded and that I had to help deliver my own TV.
Its too bad because the delivery person was extremely nice and professional. I like the service personnel but i feel the overall experience was dissappointing. I was happy to receive my TV but it was possible that delivery would’ve needed to be rescheduled, wasting my time off from work.
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By Jon Lavigne, April 7, 2010
My delivery was scheduled from 8-12, they arrived at 8.20. Very satisfied.
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By MJ in Fountain Valley, CA, April 6, 2010
This is a second delivery from Butterflyphoto.com within a month. Very satisfied with the purchase.
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By MB in Oakland, CA, April 6, 2010
My delivery time was scheduled from 1-4 on Tuesday and the delivery personnel arrived before 1:30.
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By SJW in Missouri City, TX, April 6, 2010
It was a great experience. I could not have asked for anything more. The texting of the delivery reminder was a nice touch.
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By TC in Ogden, UT, April 6, 2010
Your web site is the first I’ve visited that reflected outstanding planning. You kept me informed all the way. I can’t recommend anything to improve your EXCELLENT SERVICE! Thank you!
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By CD, Keller, TX, April 6, 2010
From beginning to end the process was very professional. From the electronic scheduling of my delivery time to the moment the product was in my house, I was impressed by the service.
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By LLP of Cranston, RI, April 6, 2010
I was very impressed from the minute I made this online purchase. I receieved several emails and a text and the driver called me 15 minutes before he arrived. I rate all of it 100. Excellent job, all deliveries should be hamdled this way. Thank you
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By Chris Swiderek, April 5, 2010
Get some employees with people skills. Have them arrive with a respectable delivery truck. My neighbors called the police on the wreck of a van that arrived with my TV thinking it was not someone who should have been around the house at that time of day. The delivery van (all rusted out)left a huge tramission fluid stain on my driveway. The lead employee was very disrespectful and outspoken with his beliefs. They didn’t turn TV on while they were on premisis. I just signed paperwork to get them out of the house as soon as possible.
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admin Reply:
April 6th, 2010 at 6:59 am
This is unacceptable and our agent management team is investigating. Our contractual agreement with local delivery vendors is for a clean, late model, well marked vehicle.
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By LB of Nicholasville, KY, April 2, 2010
Very courteous and friendly delivery staff. Box and product in excellent condition.
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By HW in DeSoto, MO, April 2, 2010
ordered the television on January 27, 2010. The very next day I received a telephone call and email allowing me to select a delivery date, which I chose February 4. The day before the scheduled delivery date, I received a email reminding me of the scheduled delivery. The delivery was made within the agreed upon time schedule. I was very impressed with the entire purchase and delivery process and would highly recommend Buydig.com and Manna delivery service.
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By RK from Arlington, TX, April 2, 2010
Polite, professional delivery personnel.
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By JM, Key Largo, FL, April 2, 2010
The delivery driver was familiar with the product (a large-format inkjet printer) and its packaging. I assisted him in carrying it into the building (it was pouring rain outside), and he assisted me in removing the packaging and placing this 89 lb printer onto its platform. I would give him an A+.
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By Cavan Stuntz, March 26, 2010
I had a 50″ plasma deliverd. The guy was very nice and professional. He carried it in and opened it then made sure it worked.We talked football then he left. I tried to tip him and he refused.
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admin Reply:
March 29th, 2010 at 6:27 am
It was nice of you to offer the tip, but we do not allow our drivers to accept them and the driver did the right thing in declining.
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By Lincoln, March 25, 2010
We had a 180+ pound wine fridge delivered. The delivery was made by 1 man who had a broken ankle. Although he was very nice and apologetic, he was unable to bring it up the front steps into the house, so he had to leave it in the driveway. Whoever decided to send one man with a broken ankle to deliver a large, heavy appliance needs some help in decision making…
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admin Reply:
March 25th, 2010 at 2:22 pm
I agree with you and we are looking into this today. Did you tell us ahead of time that there were stairs? I don’t see anything regarding stairs on your special instructions, which may be why we sent only one person, however that is usually a person in good health. Stay tuned.
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By Kris, March 24, 2010
The person making the delivery did an excellent job. The reason I downgraded my rating is the my TV was scheduled for delivery between 8:00AM and 1:00PM. On the day of delivery I was called after 9:00AM to inform me that the delivery would not take place till the next day.
I had to make arrangements to be available. Manna charges for their time, I am not happy when someone wastes my time.
Kris
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admin Reply:
March 25th, 2010 at 7:20 am
Hi Kris: I’m really sorry this happened to you. We checked the tracking on your TV and saw that it arrived too late in your local market to make the scheduled delivery. Thus the phone call and the reschedule. No one likes having his or her time wasted, and I do apologize.
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By DLK, March 24, 2010
After the first two Electrolux dishwashers were delivered with damage, the third one was delivered in good condition. The delivery person was very accomodating, making sure I was satisfied with the dishwasher condition.
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admin Reply:
March 24th, 2010 at 7:26 am
Thanks! We appreciate knowing that and am sorry it took so many tries. As I said earlier…the problem is sometimes in the packaging of the product and we work as best we can with shippers to make certain their packaging is up to the task.
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By Donnie Jackson, March 19, 2010
I had the same problem as many other customers. The delivery man was very good, but the box the tv came in was a disaster. I bought a 52″ tv, and the bottom of the box fell apart when the tv was lifted out- the styrofoam was in 8 pieces. I was in a fix because my son needed the tv NOW. Even though the tv worked when turned on, it worries me what it went through. I wll never buy a large item that has to be shipped through a shipping company again!
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admin Reply:
March 22nd, 2010 at 7:32 am
I am really sorry for the damaged box, but please understand that is what the box is for: to protect what’s inside. And it sounds to me like the box did exactly what it was designed to do in this case. The TV worked. This TV traveled thousands of miles before it got to the store where you bought it, so “a shipping company” will always be involved in its transportation.
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By SB, March 18, 2010
The overall process for setting up and following the delivery was great, very professional. The delivery guy, Mr Byard, arrived on time and unpacked the box to find a TV with a cracked screen. He packed up the TV and notified the company of my refusal of the shipment. Mr Byard was very courteous, professional and helpful. The company immediately shipped another TV. Hopefully, this one will arrive intact with no problems.
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By Len, from Columbus, OH, March 17, 2010
I have bought 55″ flat screen TV from BuyDig.com
My delivery was on-time, exactly when they told me it should be. I wish all my other on-line purchases will be delivered as accurate and precise as this one was.
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By KB, March 17, 2010
My delivery showed up almost two hours late and nobody called to say that the delivery was behind schedule. I ended up calling after 45 minutes to find out the problem. The delivery guy called and explained that they were behind and would be there as soon as they could. I was upset because it inconvenienced me and I had to find someone to pick my kids up. I am disappointed at the delivery services but the delivery guys were very nice and apologized for my inconvenience. I think that where you’re paying extra for a service, it should a lot more professional.
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admin Reply:
March 17th, 2010 at 3:03 pm
That was one big snow storm, wasn’t it? Did some checking on this, and yes, the driver should have given you the courtesy of a call to say he was late. But really, wasn’t the area shut down for a couple of days? That means we were shut down and unable to make hundreds of deliveries as they were originally scheduled. This backed everything up in the chain, needless to point out.
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By Thomas, March 16, 2010
On time. And, the delivery guy (elder gentleman) was a pleasure to talk with.
Only things that could have improved our transaction would be:
1) A better time to schedule than a week day from 12noon-4pm. I had to take off from work.
2) The delivery instructions said there would be two guys to deliver. Only one fellow came which left me to help hual the large flat screen up a flight of steps. (I certainly don’t mind lending a helping hand, however, if it were my wife I would have wanted another strong man to help lift.)
Other than those two items, the delivery went as scheduled.
Thanks.
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By DLK, March 12, 2010
Manna shipped four appliances … REFRIGERATOR arrived OK; RANGE arrived OK; MICROWAVE arrived BADLY DAMAGED and was rejected; DISHWASHER was delivered with HIDDEN DAMAGE to the lower front corner that was not detected until I removed the styrofoam packing, this dishwasher was returned, the REPLACEMENT DISHWASHER was delivered with the EXACT SAME DAMAGE as the first and was rejected. These two dishwashers arrived packed only in styrofoam and cardboard w/no wood skid strapped to the base. Now waiting for 3rd dishwasher to be shipped (hopefully not by Manna). Replacement microwave was shipped by FedEx and arrived quickly and in excellent condition.
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admin Reply:
March 12th, 2010 at 2:41 pm
Ouch. I’ve sent your comment on to the brand manager and to Procurement because something tells me that damage to the same item in the same place indicates there is a packaging problem that needs to be corrected, probably by palletizing and banding to the skid. We are digging into this to find out where and when the damage occurred. FedEx is a good option for something the size of a microwave. I’m sorry for your trouble. Stay tuned.
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By Christine Cormack, March 11, 2010
You Kept us informed of all progress and were very pleasant when I called to correct my mistake with the phone number! My 80+ year old mom thanks you as well!
It was truly a pleasure doing business with professionals like you! My 80+ year old mom!
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By OEB, March 11, 2010
I paid for white glove delivery service for a TV. Only one person showed up, not two. My girlfriend had to help the delivery guy with the TV up two flights of stairs! The guy was not going to take the TV out of the box until asked to do so. And he had no tools with him, and had to ask to borrow tools from us! He also had no clue how to set up the TV. Two hours later the second guy shows up. This was a very poor showing.
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admin Reply:
March 12th, 2010 at 12:41 pm
You’re right. This is an example of how not to perform a white glove delivery. We are refunding the WG delivery charge. Please accept my apology.
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By LBB, March 11, 2010
In your delivery survey, Question # 3 (the question concerning box & product damage at delivery), should have another option: Delivery box was severely damaged and it is a wonder that the product inside wasn’t damaged… even the styrofoam box insert at the site of the box damage was broken. The box damage was approximately two feet long… if there had been an impact detector it would surely have been triggered. Also, since the styrofoam insert was broken, the TV would not stand up on its own to allow it to be plugged in for further inspection without the aid of the delivery person. Every thing ended well with this delivery – but the box tells a story of definite abuse somewhere in the delivery system that will lead to undeliverable product & lost money. LBB
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admin Reply:
March 11th, 2010 at 2:48 pm
We like to point out that the box and the styrofoam are there to protect the product inside and it looks like they did their job superbly. Yes, we would prefer that all the boxes come through the transit system in perfect condition, and the truth is many do. That’s pretty remarkable given the thousands of miles they travel from foreign factories via truck, ocean vessel, rail, or air cargo. Oh, and don’t forget the forklifts and hand carts and lift gates used to move these delicate beasts around. Relatively few boxes these days have a shock indicator attached, despite what you read on some seller’s websites. We are working with these sellers to clear up any misleading text indicating that you should look for one. I can understand your concern, but in this case anyway, all’s well that ends well.
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By RF of Deltona, FL, March 10, 2010
(the only thing that would improve your services is )Star Trek Teleporters
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Linda Reply:
March 10th, 2010 at 6:02 am
Damnit, Jim, I’m a marketer, not an engineer. (Thanks for making us all smile today!)
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By NS in Kirkland, WA, March 10, 2010
Manna did an excellent job of tracking my product. It was cool that I could select the date and time of delivery through their website. The delivery guy gave me a call 25 minutes before he arrived, which was very convinient for me. Product was delivered without a scratch (box included).
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By RDM in Waldorf, MD, March 10, 2010
Delivery service was excellent, on time on the day & time I selected, no damage or marks on the carton or the contents, and the TV works 100% as advertised.
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By JF from McDonough, GA, March 10, 2010
Great Service. Loved the up to the minute updates on the delivery.
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By TS of Woodbridge, VA, March 10, 2010
The hinderence was the weather, due to large amount of snow we got, we have re-schedule the first date. Everything was great, he called me let me know where he was and how soon he would be there. Very Professional!
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Linda Reply:
March 10th, 2010 at 5:52 am
We’re working on controlling the weather, and hope to roll that out sometime this century. Glad you had a good experience.
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By Jim Ray, March 9, 2010
I received a 55″ LCD on March 8, 2010. The delivery date was well communicated prior to the delivery date, the driver called one hour prior to the delivery, he assisted with getting the box open so I could test the TV and was very friendly during the entire process. I purchased the TV on line to save $400 and with no added shipping charges; so far so good. Good customer service goes a long-long way these days and I would not hesitate to make another major purchase on-line again. Thank you for making this a positive experience with no surprises.
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By LH of Melbourne, FL, March 5, 2010
They were replacing a tv for the manufacturer and they were neat, clean, very friendly and wanted to do the job right the first time. I was very impressed with them both. Did not mind having them in my home at all. Wish all service personnel were in the same caliber as these 2 gentlemen.
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By RW of Fairview, PA, March 5, 2010
The progress information provided online was outstanding!
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By DH of Decatur, IL, March 5, 2010
Your service was great. I was very impressed with your automated delivery process and it was a pleasure working with your Company. Thanks.
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By MC in Seattle, WA, March 5, 2010
I opted for the White Glove service and was very pleased with the entire process. The delivery person was very friendly and right on time. He installed the TV right where I asked him to and removed all the packaging materials and explained what I needed to do if I found anything wrong with the TV. The TV itself is exceptional. I hooked up a new Blu ray player and surround sound system and I could’t be happier with my new home theater. I would highly recommend B&H Photo to anyone.
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By EM of Willoughby, OH, March 2, 2010
Our delivery person was very pleasant and professional. He did not seem hurried. He took the time to wait for us to open the carton, and check the contents. Neither snow nor steps detracted him from bringing the carton into the house. Excellent delivery!
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By Dan, Rutherfordton, NC, March 2, 2010
the young man was very polite, presentable and professional. was a pleasure to help him with the tv. he called me on the phone and was close to the house, so i told him to sit where he was and i met him. we loaded the tv in my car and he left with a remark, like sir, it was a pleasure to meeet you… he is an asset to your delivery service…..dan
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By WC of Beavercreek, OH, March 2, 2010
I was very pleased with the service I got. The delivery person was very nicely dressed and very polite.
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By LD, York, PA, March 2, 2010
I was very pleased with your delivery service, the delivery took place during the hours promised, the product arrived in pristine condition, I would definately do business with you guys in the future. Thanks for a hassle free delivery process!
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By TB of Chicago, IL, March 2, 2010
Very prompt and friendly service.
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By Darren & Sandy Buddemeyer of Saint Peters, MO, March 2, 2010
the delivery was so fast! Very impressed. The driver was very accomodating. We had a lot of snow and wheeled the wine refrigerator all of the way down and around to our lower level in 6 inches of snow. Very, very nice man. Good job! Your company really knows how to train their employees. I will use your company again in a minute and without hesitation. Loved the online scheduling too!!
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By TMW of Saginaw, MI, March 2, 2010
The driver arrived within the time window we established, and he was courteous and moved the box into the house without any incidents. He even pulled the top off the box, while I was getting my snow “duds” off (from shoveling my driveway). We inspected the TV for any obvious damage, and found none. I signed the paperwork, indicating that everything seemed to be OK. I can’t think of a single thing that could have been improved. A very pleasant experience, all in all.
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By Trey, March 1, 2010
When I called to get this product delievered, I asked for it to be delivered after hours on a Friday. I was told that this would probably be ok but Manna had to contact the shipper because of the extra cost.
The shipper Adorama called me the next day and agreed to the afterhours delivery if I paid $60. I paid it because I would have lost more if I took off from work to wait for delivery.
Somehow either Manna didn’t get the email (Adorama said they did) or Adorama didn’t send it but Manna never got notification of the afterhours delivery. They called me Friday asking if I would be there at 10 am for an earlier delivery. I told them no, that I paid for afterhours delivery and wouldn’t be there until after 4pm. Well, apparently the manager of shipping told the delivery driver to take the product to the warehouse and leave it there. Noone notified me nor Adorama about this and I waited until 6pm until calling the driver in which I find out what happened. I can not understand why noone was called or emailed to find out more information about my delivery. I had to wait until Tuesday evening before I got to use my TV.
Also, I don’t understand how a delivery service can operate only during normal business hours. You aren’t open on Saturday nor do you normally deliver after 4pm. Most people work during the day on weekdays and can’t be home to accept the delivery. I would have understood if Manna had put some effort into researching what I had told the driver instead of just throwing it in their warehouse and locking it up.
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admin Reply:
March 1st, 2010 at 3:21 pm
If only we could go back in time and pick this ball up. But we can’t so it’s left to me to apologize for mishandling it. We should have rescheduled your after hours delivery appropriately, and we did not, so please accept my apology for your inconvenience.
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By dan, February 27, 2010
I recently made a online purchase of a 46″ LCD that was delivered through Manna. I first recieved e-mails stating the TV was being shipped annd e-mails from Manna on how to follow the link to set up my appointment date( and time). I took the standard 8-12 slot. Prior to the e-mails, we recieved a phone call stating Manna would be handleing the delivery. I set it for a day I would be off and able to help and inspect the TV. I recieved a phone call about 30 min. before they arrived stating they were enroute. They arrived before 12:00 noon, brought the TV into the house(2 men), and promptly unpacked it after inspecting the exterior off the box. I really figured iI was going to have a hard time with them as I wanted to plug it in and see it working before I signed off on it. BOY, Was I Wrong! They were helpful with the unpacking and and considerate of the time hooking it up. I expected- to the door service-, but noticed all info said Threshhold Plus, which meant they were to wait until I had it hooked up and working. Which was more than I expected by the way. Both of the young men were polite and very considerate. I am very satisfied with the whole process, and have no problem with their sevice. I would recomend their service based on my satisfaction with them.
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By Victor from Dalton, MA, February 23, 2010
I purchased my LG27LH90 HDTV TV from buydig.com (which is the same as http://www.beachcamera.com) on 2/7 and it was delivered by Manna distribution on 2/16. Though I got what I paid for (free delivery) I thought the delivery processes was much slower than it could have been. The package arrived in Albany (45 min away) on Tue 2/9 and I was notified to set up delivery on Wed 2/10, but the package was not delivered until the following Tue 2/16. Vehicle was a white van not very well equipped for winter weather and the driver had difficulty coming up my driveway. Driver carried the package (a 47″ LG HDTV) on his back when it was more appropriately a two person operation. Aside from the fact that he had my TV and a BOL there was no indication from his vehicle or appearance that he was an affiliated delivery person. Box did not have a drop detector on it, which I noted on the BOL.
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admin Reply:
February 24th, 2010 at 9:17 am
Victor: Hey, how’s it going? Glad you got your TV and I am intrigued about how anyone can carry a 47 in. TV on his back and in a snow storm, so I’m looking into that for evidence to support my visual. The thing about the speed of your delivery is this: While you bought the TV on the 7th, we didn’t get it from the seller until the 9th. We contacted you that day with an email asking you to schedule your delivery beginning on March 11, and we followed up with a phone call to you on the 10th. But we didn’t hear back from you until it was too late to schedule for a next day delivery. Our driver only goes to your area on Tuesdays and Thursdays, so the next available date was the 16th, and I see that we made it on time.
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By Carolyn, February 23, 2010
Ordered a plasma online and this was the second attempt to get the tv to me. Both times the tv was busted. In reading the comments I know that it’s possible for a tv to get shipped all the way to my state, Colorado, and even further without getting damaged. Not sure why my luck is bad here but delivery service with you guys is a total bust. I’m completely frustrated and disappointed as this has been a complete waste of my time.
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admin Reply:
February 23rd, 2010 at 8:55 am
I am having an account manager look into this issue and hope to have a response shortly. I’m sorry for your inconvenience.
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By Donna Lam, February 22, 2010
I would suggest that you shorten your delivery window. I had a 4 hour window between 8 and 12. I was told the driver would call a half and hour before delivery which he did but it was 11:30 with the delivery time to be 12:00. I sat at home for 3 and a half hours waiting and I could have run my errands before he got here.
The driver did an excellent job, he was friendly, helpful and courteous. The comment above does not reflect on the driver but to the scheduling of the delivery.
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By WT of Everett, WA, February 18, 2010
I did not know it would be that fast when I bought it. I was very impressed. Solid, smooth and quick delivery.
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By DH of East Lansing, MI, February 18, 2010
especially appreciate the call ahead
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By AW of East Aurora, NY, February 18, 2010
Everything was great. The deliveryman was excellent. I would love to do business with your company again.
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By MA of Silverdale, WA, February 18, 2010
Don’t Change ANYTHING, I have never seen any service with more professional personel, well maintained equipment and a such a familly personallity of service, I am ready to invite your entire team over for the next SUPERBOWL party.
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By JB of Egg Harbor Township, NJ, February 18, 2010
No improvements needed. Excellent service. Already recommended your company to friends.
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By JH of Greenwood Village, CO, February 18, 2010
Delivery person was awesome.
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By MH of Fredricksburg, TX, February 18, 2010
Excellent experience throughout the entire process. Professional all the way.
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By PB of Huntington Beach, CA, February 18, 2010
Your people were great!
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By NWC of Scottsdale, AZ, February 18, 2010
This is the first time I bought a large product (65″ television) on the internet. The entire experience was great and went “smooth as silk” – especially the delivery! I saved a lot of money and I’m already on project #2. Thanks.
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By RN of Surprise, AZ, February 18, 2010
This was a very large item. I had no idea how I was going to get it off the pallett, but the delivery person very kindly helped me lift it down and waited while I took off the packing so I could inspect the item. My wife could not have possibly helped me lift it, so it was much appreciated when the delivery person helped.
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By MH of Jefferson City, TN, February 18, 2010
Delivery was on time and as scheduled. The driver was professional and courteous. I was very pleased with the whole process.
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By Marianne, February 18, 2010
The delivery company was fine. The lady that scheduled our delivery had agreed that the delivery company would move our projection tv upstairs. We had this conversation because I told her the reason I needed white glove service was to move this tv – too heavy for me to move. She said she would talk to the delivery company and it would not be a problem. Nick said no one ever contacted him he called Joan at Manna who said the lady that scheduled would be spoken to and never should have promised the tv would be moved. I told Joan that the problem is I still have a tv that has to be movedand she promised she would call back no later than yesterday per this situation. No CALL! Now I paid for a service to bring in a light weight 60lb tv, did not get the tv moved
as discussed with scheduler, and Joan did not follow up with her promise to call back Tues or Wed!
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admin Reply:
February 18th, 2010 at 8:36 am
I apologize for your not receiving a call back and I am digging into that currently. As I look at the Proof of Delivery document you signed, you checked “Yes” to to the question: “Did the delivery team bring product inside, unpack and place in desired location?” So we delivered your TV on time and placed it where you requested it to go. I’m not seeing anything in regard to a request for additional services to move your other TV. Like I said, I’m digging into this.
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By RR, February 17, 2010
Although the delivery was just outside the specified delivery time, I am satisfied with your delivery service and do recommend your service. The delivery person was helpful in moving the TV to my basement.
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By KP, February 16, 2010
I am requesting a refund of 127.12 extra that I wasted on the supposed “white glove service” I didn’t receive when I ordered my 65 inch LCD tv. Ordering was easy, delivery on time, the ONE delivery guy was no problem. My 65 inch LCD tv arrived face down in the back of a minivan with only one driver! I paid the extra service so I wouldn’t have to lift this thing as stated on the web site. So I still had to help unload it, bring it into the house, unpack it, and set it up which is all supposed to be included in the white glove charge.
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Linda Meehan Reply:
February 16th, 2010 at 2:54 pm
This looks like a miserable failure on our part. I will dig into it immediately and someone will be contacting you shortly.
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Linda Meehan Reply:
February 17th, 2010 at 8:31 am
We are working with your TV seller and our delivery agent to make sure your white glove charges are reimbursed, and further, to re-educate this agent on performance standards.
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By Paul DeNye, February 12, 2010
As previous comments stated, the service was excellent, on time, did exactly as promised…. can’t ask for more…. keep it up
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Linda Meehan Reply:
February 17th, 2010 at 10:30 am
Thanks for the kind words. We appreciate them.
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By Scott Self, February 12, 2010
My delivery was scheduled for sometime between 8 am and 12 pm on 2/12. A friend agreed to wait for the delivery since I could not. At 1:30 pm the delivery had not been made and I had not been contacted. I called and spoke with Holly at Mana and was told the delivery would be made in 15 minutes. At 2:15pm I contacted Holly again and was told the delivery would be made in a few more minutes. The delivery was finally made at 2:40pm, nearly 3 hours after the latest scheduled time. I am very unsatisfied with the service I have received. I understand delays are inevitable, however the lack of communication is unacceptable.
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By Rich Schreibstein, February 12, 2010
Your on-line scheduling was easy to use and while I have scheduled deliveries with other companies before, rarely does the delivery come at the time requested and frequently I have spent hours waiting for the delivery to occur. No such problems with your service. Yours was on time; your agent was professional and courteous. Things that we just don’t see that often any more. Highly recommended.
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By AverageJoeTheMillionaire, February 11, 2010
The service agreement I had stated that the driver would arrive between 8:00 and 12:00 and would phone me one-half hour prior to arriving. Neither occurred and I do not fault the driver for this. Electronics Expo and any of its subcontractors like Manna or the truck’s owner-operator need to adhere to and abide by the Service Agreement in place with the customer. That did not happen in my case and the driver was unaware. There was a lack of communication here.
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Linda Meehan Reply:
February 12th, 2010 at 11:05 am
I guess the message we printed on the top of the delivery receipt (“***DRIVER MUST CALL 30 MINUTES PRIOR TO DELIVERY***”) just wasn’t clear enough for him to understand.
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By Tom Campbell, February 10, 2010
Your web site is the first I’ve visited that reflected outstanding planning.
You kept me informed all the way.
I can’t recommend anything to improve your EXCELLENT SERVICE!
Thank you!
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By Peter Truong, February 10, 2010
I’m impressed by Manna delivery company. I got 3 e-mails & 2 phone contacts before the delivery. This help me alot. I do not have to sit and wait the whole day for the delivery. The truck is in time & the delivery guys are courteous.
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By JR of Tucson, AZ, February 9, 2010
I appreciated that someone called me the day of the delivery to say that the truck would be at my home within the next 30 minutes. The delivery was made within the scheduled window, and the driver helped me plug the TV in and make sure it worked. Thankyou.
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By RB of Garfield Heights, OH, February 9, 2010
YOUR DRIVER WAS THE BEST I EVER HAD FOR A DELIVERY
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By HN of Westminster, CA, February 9, 2010
Very professional services. I would recommend to all my friends to this company.
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By Chris Wilbik, February 7, 2010
My Large screen TV exchange went smoothly and the professionalism shown in dismounting, packing, and the remounting my new replacement flatscreen was increadible.
Overall it was an increadibly professional service. The delivery people were very careful with product even with the icy, wet, and snowy conditions we experienced during the delivery period.
I would not only use your service again, I would highly recommend it for anyone needing large, delicate, and cumbersome delivery items needing this type of service.
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By JA of Woodstock, VT, February 5, 2010
I choose your delivery service because the package was brought inside the house, rather than the standard curb drop off. It was well worth the fee. The delivery person was very courtious and professonal. I would be happy to recomend your company to anyone needing your services. Thank you.
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By JP of Denver, CO, February 5, 2010
Manna is great! I was most impressed with their website tracking system. It has very detailed status updates.
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By TL from Crystal, MN, February 5, 2010
they called me to see if they could come early which was great as I was home anyway waiting for my Large screen TV to come. The driver was friendly and helped take the clips off the bottom of the box so I could inspect it and it was perfect. Overall great experience and also very good communication throughout the process.
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By D. Craig, February 4, 2010
They care about how we feel for their services and that is super important for customer relations and satisfaction. Good going MANNA !
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By Jonathan H., February 4, 2010
Didn’t show during scheduled time, came next day after I called to see what happened. The tv was in good shape, but I paid for overnight delivery and got 2nd day. I have requested a refund. Local hubs fault I found out. They had the tv on time and just didn’t deliver.
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Linda Meehan Reply:
February 5th, 2010 at 12:25 pm
This is the kind of thing that makes me want to light my hair on fire and put it out with a hammer. You’re right. We did not take possession of the TV until late in the evening on 2/2 and there was ample opportunity to get it earlier that day so that it could have delivered to you on 2/3. Thanks for bringing this system error to our attention. We WILL correct it.
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By Mike Hobson, February 2, 2010
Thank you for the good communication, on time, and professional service.
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By SV, February 1, 2010
Great Service, would recommend to any body. Even though I have curb side delivery, the delivery guy helped me set up the TV and stayed there for a long time while I was checking the TV, the screen and the picture.
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By JC of Glenshaw, PA, January 30, 2010
FROM THE DAY I ORDERED MY BEER SYSTEM TO WHEN IT CAME TO MY HOME I HAVE BEEN VERY HAPPY.I HAVE RECOMMENDED TO MANY OF MY FRIENDS BEVERAGE FACTORY .COM AND MANNA DISTRIBUTION THE DELIVERY COMPANY TO WHICH MY BEER SYSTEM CAME.HANDS DOWN YOUR COMPANY IS GREAT.
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By JKN of Irwin, PA, January 30, 2010
Driver was very professional and courteous.
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By VC of Phoenix, AZ, January 30, 2010
Great service!
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By KD of South Lyon, MI, January 30, 2010
I was glad that the delivery was made in a van and not a 40 foot semi. I live in a rural area and have a 330 foot drive way. It was an intelligent decision to use a small truck for the local delivery. It made it easier for the driver and ultimately easier for me.
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By CC of Littleton, CO, January 30, 2010
Ray (delivery man) was great, professional and curteous. There was only one delivery man scheduled. He didn’t have white gloves on though – Bronco gloves – seemed to work fine
Serivce was great. Very happy with MAS.
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By RM from PASO ROBLES CA, January 30, 2010
I think the service was outstanding and the communications emails were great. The driver showed up just after noon like it was scheduled. Joe the driver represented your common very professionally. I just want to leave the box unopened but he encouraged me and also helped me open the box to insure no damage to the wine cooler. Couldn’t have been a better experience. Unfortunate that unit was defective when I plugged it in so next week you guys probably will be delivering the replacement unit.
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By NC from Willimantic, CT, January 29, 2010
Good job! Thank you!
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By RD from Marysville, WA, January 29, 2010
The delivery was ahead of schedule which was nice. The 2 men were very professional, knowlegeble, and friendly. The best delivery I’ve had in a long time.
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admin Reply:
February 18th, 2010 at 2:03 pm
@RD from Marysville, WA, Thanks much we appreciate the kind words, and strive to have every delivery have the same results.
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By MGA from Aiken, SC, January 29, 2010
I love the fact that you kept me abreast of schedule by phone and email. The serviceman arrived on time and was excellant. My only minor recommendation would be to have more than 1 person if possible. The 58 inch tv was able to be carried over the threshold with my assistance. If my wife had taken the order it may have been difficult. We have 5 steps with minimal space unless carried straight thru by 2 folks. Otherwise I’ve had a lot of delivery personnel in the past but you guys were best for keeping in touch and promptly arriving. Also excellant delivery condition of goods. Thanks again!!!
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By Patrick Martin, January 25, 2010
This was your 2nd attempt to deliver my tv in 1 piece. Just like the first delivery attempt, the screen was shattered on the tv.
The first delivery attempt was in November 2009. Adorama did not have a replacement to ship to me and I waited for 2 months for a reship that also arrived damaged.
Needless to say, I AM VERY DISPLEASED WITH YOUR COMPANY!!!
That said, you now have a 3rd opportunity at getting a tv to me that is undamaged. I just received an email from Adorama that they are using your company again, against my wishes because you already dropped the ball twice, to send out a 3rd replacement!
I would like to add that I filled out this survey after the first unsuccessful delivery attempt and was not even contacted with an apology for the poor service I received.
I’m guessing this one will be no different.
P.S.
I copy and pasted what’s above from the survey I filled out that was emailed to me by your company.
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Linda Meehan Reply:
January 25th, 2010 at 1:44 pm
And you have every reason to be angry with us. We are re-scheduling at your convenience and expediting the delivery to your home. Shot to the head taken.
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By Denver Guy, January 22, 2010
Manna is great. I was only disappointed with one thing. The delivery guy came to my door and asked “Can you help me unload your TV, if not, I can get it up here, but I would rather not drag it across the sidewalk.” My TV is a 55″, the box is HUGE. I didn’t mind helping, really, but what if I was someone that couldn’t have helped? Kinda poor planning on Manna’s behalf. Other than that, Manna is great.
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Robert Masters Reply:
February 16th, 2010 at 9:19 am
If the driver had to ask then the driver was not prepared. We needed to have 2 drivers on this delivery. Sorry, you should not have needed to help.
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admin Reply:
January 25th, 2010 at 7:55 am
Hey DenverGuy: Thanks for the props; they are much appreciated. Remember that with the right equipment one person can deliver a large product just fine, and this driver should have had the right equipment with him. It appears that either he didn’t or he was in a rush to get to finish his route, so he asked the Man-of-the-House for a hand. Also remember that you bought a Threshold+ delivery, which gets you one driver. If you PAID for 2 drivers and only one showed up we consider that a failure on our part.
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Steve Reply:
February 15th, 2010 at 8:58 pm
Hey Manna guy:
As I await an LCD Manna delivery I’m checking out these comments. Why is Manna guy so damned condescending to customers? i.e. above only ONE mention of Manna failure and that re: a hypothetical which never happened. Why the short shrift, kinda demeaning, for the actual Manna failure which you DO NOT call acknowledge as a failure at all. You ADMIT your delivery guy came with either the wrong equipment OR or he was in a rush to get to finish his route….either way TOTAL FAILURE BY MANNA which you cheerfully ignore since the MAN-OF-THE-HOUSE meaning the customer did Manna’s work for them.
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Denver Guy Reply:
January 22nd, 2010 at 10:13 pm
In reading past reviews, it would seem my issue of only one delivery guy for large items is not the first.
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By Frank Montes, January 21, 2010
Apparently if BuyDig.com gives you my home number and I would prefer for you to use my cell phone number, there is no way to change it. I called when I got the first email stating “if there is anything incorrect about your contact information…” and called with every Manna correspondence thereafter (since they all had the wrong phone), only to be assured that they (you) had my cell phone as the number to call. Well the delivery guy apparently didn’t get that message since he called an empty house. How about this, if you are going to completely ignore any information or change of information that your customer provides, why not just say that “we will deliver on xxx date between 8 and 5 and it’s the customer’s responsibility to be home during this time, we will not call!” That way at least your customers would be less disappointed.
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admin Reply:
January 22nd, 2010 at 11:37 am
The shipment was scheduled to deliver between noon and 4 on the 15th. It delivered at noon on the 15th.
I don’t understand what exactly you are disappointed about. Are you disappointed because you didn’t get the friendly call from the driver?
Our goal is to make customers happy with the delivery experience. In the future we will try to ensure timely phone calls to the correct numbers so that our customers are not disappointed with our precise on-time delivery service.
Thank you for your input and observations.
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Steve Reply:
February 15th, 2010 at 9:03 pm
Another MANNA guy demeaning reply.
Customer upset cause he did not get the “…friendly call from the driver.” What nonsense. My Manna instructions (for pending delivery) say nothing about any ‘friendly’ phone call but rather promise me I’ll have a 30 minutes heads up. At least MANNA thinks that is serioius so that a customer will be certain to be there even IF YOU FIND THE 30 MINUTE CALL NOTHING MORE THAN FRIENDLY BANTER.
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admin Reply:
February 16th, 2010 at 11:38 am
Hi Steve: Manna Guy here. You’re right. When one of our drivers shows up without the right equipment, we fail, and yep–I should have acknowledged that here. My fault entirely. But I take issue with your choice of words. Demean means to degrade or disgrace. I argue that someone who complains about getting his delivery at EXACTLY the appointed time and date is just doing some gratuitous griping and really demeans himself. That’s good stuff. Hope your delivery went well.
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By Valerie Bastien, January 20, 2010
The delivery company contacted us to see if they could deliver our stove earlier than scheduled. We were pleasantly surprised at this and agreed. They called 15 minutes prior to delivery as promised. Everything was great except the fact that we paid an extra $50 for “white glove” delivery which meant they should have taken the stove from the truck to just inside the house. Well, luckily my husband was there because they only sent one delivery person who was unable to move the stove up the porch steps and into the house. My husband then helped the poor guy plus had to remove both the storm door and interior door in order to wedge the stove into the house. Now, you would think for $50 the delivery company would send 2 people to move a very heavy stove… The deliveryman couldn’t have been nicer. My advice – don’t pay for “white glove” unless you get assurances prior to delivery that the delivery company will be able to get it into the house without your help!
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admin Reply:
January 21st, 2010 at 3:27 pm
I’m a little confused by this one. Our record of your transaction shows a Threshold Plus delivery was purchased, not a White Glove, which would get the product inside the door (provided it actually fit, of course.) Yes, the delivery agent should have dispatched a second driver to help with a heavy product delivery. Please note, however, that removing your storm door isn’t one of the things we require drivers to do. We suggest measuring a doorway before placing an order for a major appliance.
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By JT Boney, January 15, 2010
I ordered a big screen tv and blue ray player from B&H Photo and the service could not have been better!
From the moment the order was placed until I was able to plug in the equipment the service was prompt, courteous and professional.
I was especially impressed with the delivery service. They called me and accommodated a request for an earlier delivery since I was going out of town. The drivers called and told me exactly what time they planned to arrive and VIOLA they were right on time. I then received a call from their customer service to make sure everything was ok.
The box the equipment came in was immaculate as was everything inside. I couldn’t be happier with this buying experience.
THANKS
JT Boney
Quitman, MS
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By Bart, January 14, 2010
I’m not sure how this delivery worked, but according to the tracking on the website, my tv was picked up from the manufacturers warehouse, then taken to another ware house and then another delivery company was tasked to actually deliver it. However, when the delivery company showed up at the Manna warehouse, the dock was closed due to a “employee meeting” and they were made to wait around for nearly 3 hours to pick up my tv and then they delivered it just fine, but it was 2 hours later than the period Manna had schedule with me. I’m just not sure why Manna couldn’t deliver it.
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admin Reply:
January 15th, 2010 at 12:36 pm
Hmmmm….conversation pending with said driver. Manna contracts with local delivery companies all over the nation to make the actual final delivery to your home. You didn’t see our name on the truck, but we do, in fact, manage every facet of the transportation and delivery. When one of our local agents fails, we fail.
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By Craig, January 14, 2010
Ordered my TV from Buydig.com. Ken the delivery agent was very courteous, professional and extremely helpful and I do not hold any resentment toward him. However, the issue that I had with Manna Distribution Service was that they had delivered the wrong TV to my house. The company had not checked the order # attached to the box from the company I ordered the TV from at the main distribution hub. Instead they put there own Manna shipping label on the wrong box and gave it to their drivers to deliver. Later I had found out that they had delivered my LG 47” LCD to a customer on Monday and gave me the other persons LG 42” Plasma TV instead on Wednesday. Sadly to say this should have been caught on Monday, but it was not. Now I have to wait another two weeks to receive a replacement TV, because of a simple mistake that could have been avoided at the distribution hub and prior to delivery. I ended up refusing the TV swap option they gave me because I had purchase a new TV not a used one. – Sacramento CA
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Linda Meehan Reply:
January 15th, 2010 at 7:34 am
Hi Craig: Yes, we did deliver the wrong TV to you, no question about it. If only human beings didn’t make mistakes. But we do, and now we are working to correct it. I understand from the account manager in charge that she has spoken with you so you already know that a new TV is being expedited to you. Buydig.com may release it today, and we are delivering it at your convenience next week. Some of our ecom customers ask that we perform what’s called an advance exchange: we deliver a new TV to a buyer to replace one that, for whatever reason, needs replacing. Apparently we picked up such a TV from someone else and delivered it to you by mistake. Ouch.
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By JW Orem, UT, January 14, 2010
Delivery guys were great. Helpful and informative, also very courteous. TV arrived in perfect condition.
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By Jose, from Charlotte, NC, January 14, 2010
Excellent service and very helpful driver. The TV arrived in perfect condition. Would recommend these guys every time!
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By LM from Macon, GA, January 14, 2010
I have been doing Phone/Internet orders for decades and this is the most professional service I have had!!! I made the order, a pleasant process by phone using the web, and was given the info on the shipping process, included. Within no time I got an email confirmation and then, to my surprise, a phone call setting up the time and date! Then, within no time, an email confirmation with the time and date I have agreed to!! Then, another surprise; a phone call the day before the delivery reminding me of delivery!! Total communications and follow through!! The driver helped me open the box and I plugged it in and it worked!!! A great job overall and the attention to details was impressive!
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By JF of Dover< DE, January 14, 2010
Delivery men were extremely professional and courteous….very helpful in unpacking and even assisted in putting the tv together….all in all a very pleasant experience…if only all my deliveries were done as well….
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By JC of Richland, WA, January 14, 2010
Even though the TV wasn’t delivered on the day that was orginally scheduled, it was actually delivered a day early and the delivery crew called several times to confirm. Very good!
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By J from Henderson, NV, January 14, 2010
Our large TV was delivered and unboxed on the date and during the hours specified. The delivery personnel were friendly and polite. I would highly recommend this service to any of my friends.
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By James, of Erie, PA, January 14, 2010
terrific delivery; we were able to track the shipment on line and the delivery was right on schedule. the local delivery person was personable and helpful in getting my tv set into the living room and giving me plenty of tips on setting up the tv and operation.
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By EM of Mattawan, MI, January 13, 2010
The delivery man was awesome!
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By DW of Whiteheath, IL, January 13, 2010
Delivery man was very pleasant, punctual and helpful.
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By Donald, Walton, KY, January 13, 2010
Very pleased with the scheduling and speed of the delivery process.
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By DN of Annadale, VA, January 13, 2010
It was an excellent delivery experience. We called on the delivery day morning to reschedule to the afternoon and we were accomodated. Prior to delivery, the truck called to let us know they would arrive in 30 minutes to an hour. I would use Manna again without hesitation.
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By Glenda Byars, January 13, 2010
Awesome delivery,I had no idea what to expect with a third party delivery. I was concerned with the fact that the package weighed 85 pounds and it needed to go up a flight of stairs. So when I scheduled my delivery time and explained my concerns about the stairs, they said not a problem, and I wasn’t !
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By E.D., January 12, 2010
I was very pleased with the service from beginning to end. You kept me constantly informed both by internet and phone. The employees who delivered the TV were courteous, efficient and helpful.
Thank you very much for great service!
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By ojpt, January 7, 2010
my tv was delivered on time and in excellent shape. the rep was courteous and helped me inspect the product thoroughly before leaving.
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By Huachuca City, AZ, January 6, 2010
Driver was friendly, helpful, and patient. He helped me open the box and move my new TV to my living room. He ensured the TV was operational before he left.
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By Bob of Danville, CA, January 6, 2010
The communication was excellent.
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By CV from San Antonio, TX, January 6, 2010
It was a great experiance in dealing with Manna and I appreciate the fact that they were able to make a delivery prior to 12/25. This was important in my purchase decision from B & H
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By BH from Tennessee, January 6, 2010
Your delivery personnel were fantastic. They were VERY careful moving things and very respectful of my home. My product was badly damaged, but the carton looked brand new and untouched. It was obvious the damage was not the fault of transit. Your guys put everything back the way it was, and apologized (even though it wasn’t their fault) and shook my hand upon leaving. Professional and good manners? I’m impressed!
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By RJ from Lancaster, TX, January 6, 2010
This was a very important delivery for me so it was completely refreshing to have it delivered not only on time but closer to the beginning of the timeframe instead of after the timeframe had passed. Thank you so much. This was a present from me to me.
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By RC from Arvada, CO, January 6, 2010
The Driver was courteous and helpful and on time. He assisted in check the electronic item. Good Job!
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By R of Lisle, IL, January 6, 2010
Great service – exactly as stated and expected, especially being able to select days and times for delivery. The e-mail delivery updates were great as well.
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By RS of San Jose, CA, January 6, 2010
The delivery person did an excellent job! He was very friendly, and helped me to open the box to inspect my delivery. I couldn’t have asked for better customer service, I was very happy and would recommend this company to anyone.
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By Paul from Virginia Beach, VA, January 6, 2010
I’m very satisfied with my BuyDig & Manna experience. You are a great team, thank you!
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By PH from Newnan, GA, January 6, 2010
Both of the delivery people were kind and professional. I was very pleased with the service that I received. They were friendly and helpful and went the extra mile to make sure that I was satisfied.
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By DN of Holliston, MA, January 6, 2010
I was reluctant to order a $2000 TV online, fearful of damage during shipment, but everything showed up in perfect condition. The delivery personnel were very courteous.
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By John, January 4, 2010
Only 1 delivery person showed up to drop off a 42″ TV. Showed up in a personal van.I had to help unload the TV during a blizzard. Then once I opened the TV the screen was cracked. I immediately called the driver and he said he would call me right back, which never happened.
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Jim Reply:
January 5th, 2010 at 11:01 am
My 42-inch plasma was delivered on New Year’s Eve by a single person, who had no trouble bringing it right into my house on a cold Chicago morning. I would have gladly helped him if there was a blizzard, as I’d rather take the time to help than risk someone dropping the television. He waited while I inspected it, and then I carried the television upstairs after he left. Sorry you had a damaged television, but, from my perspective, Manna was very clear about the importance of inspecting a television before the driver leaves, and the inspection instructions were very clear.
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Linda Meehan Reply:
January 5th, 2010 at 8:49 am
Let me understand: We delivered on time, in a snow storm, and you didn’t follow the protocol to check your merchandise for damage until after the driver left? Then you called the driver rather than your seller to get a replacement? Hm. BTW: I delivered my own 42 inch TV. Alone.
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By Bruce, January 2, 2010
As a follow up to my earlier reply, I received an email from a Manna representative. She was very concerned about how the final delivery was handled. As a result, she offered to provide to me an extended warranty at no charge. I had not even asked for anything; rather my sole purpose in advising Manna of this was so that they could look into the procedures they use wityh their final delivery contractors. I believe Manna handled this in a very professional and ethical manner, and I would have no reservations about using them in the future.
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By PG, North Stonington, CT, January 2, 2010
Loved the internet scheduling ! I was called before delivery,two delivery guys brought my 47″ LCD with no problems. They were friendly and professional . A wonderful experience. I would use this service again.
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By FD of Lake Mary, FL, January 1, 2010
The two men were very professional and friendly. They made sure we took every precaution before we signed off on our tv. I was very pleased with them. Plus, they came within 20 minutes of the alotted time, which was a pleasant surprise!!! I was also impressed with how organized this service is. I really liked the website to set up my delivery and getting a text message the day before with all the details. This was the easiest purchase and shipping that we have had! Thanks so much!
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KW Reply:
January 1st, 2010 at 4:08 pm
I ordered a very expensive TV and was sent a tracking number. Since I ordered it around x-mas, I wasn’t scheduled to get it delivered until after new years. On New years eve, I noticed that the TV was in my hometown so I called to see if I could just pick it up instead. After 45 minutes and many phone calls to Manna and then back to my seller, I was told that I could pick up the TV. Then when I was on my way to get it and calling to finally be given the address (which I was told they could tell me until authorized), I received a call from Manna telling me that they just realized that the actual delivery company hadn’t signed for it and closed at noon so I could not do anything until Monday (4 days later). Now after returning from our New years celebration, I see that the delivery company picked it up twenty minutes after the call and authorized me to pick it up an hour later. Now I’m wishing Manna hadn’t done me the “favor” by calling me and delaying my families enjoyment.
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By CB of Maywood, IL, January 1, 2010
The delivery guy was very professional and gave excellent customer service.
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By CM of Swiftwater, PA, December 31, 2009
It’s comforting to find great service that was carried off just as promised atin the appointed time frame. The deliverymen went beyond a thrreshold dildvery…brought the package into the room int needed to be in openede it and helped run the initiailization sequence for the electronic product. Waited patiently unitl I had followed the delivery protocol. Absolute pleasure!
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By FH Weining from TX, December 31, 2009
Delivery was just a little past scheduled time, but we were called, informed of it and personnel checked to be sure it was OK. That was just great from my viewpoint! Both men were pleasant, effective and efficient. In addition, I thought they were also very well informed about appropriate setup. Thank you for a pleasant experience.
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By LHH305, December 31, 2009
- Slow shipping time.
- Scheduled for arrive before Christmas, but they could make it.
- Only 1 delivery personnel were present, so i have to help them carry the big 63″ TV into my house. And i cracked my back.
- I’m very disappointing, and would not recommend this service to anyone.
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By MW of Chicago, IL, December 30, 2009
The best delivery service/experience I have ever had! Within the designated time, fast and professional.
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By LK from Hudsonville, MI, December 30, 2009
I have been extremely impressed from the time I made the purchase online to the time I received my product. I would definitely do business with you again.
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By KA --- Clarksville, TN, December 30, 2009
I got a call around 10:30am asking if the package could be delivered early! That made me automatically happy with this experience! The deliver man was very patient and courteous. He helped me open the box and check for any damage, and then he helped me replace all of the packaging over the television. Excellent delivery experience!
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By EC of San Antonio, TX, December 30, 2009
The internet scheduling is actually awesome; first time I have ever done it.
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By H. M. Shangraw, December 29, 2009
Due to your unbelievable inefficiency I had to schedule, reschedule, reschedule again (a total of FOUR, 4, times) before my merchandise, an expensive large screen TV, arrived. You ruined a very special surprise for my family and caused me tremendous stress. Your motto: “the leader in home delivery” is a shameful lie. Your phone associates were unhelpful and unconcerned – until the last young women, who actually took the time to find out what was going on.
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Linda Meehan Reply:
December 30th, 2009 at 1:18 pm
You have no idea how much I hated to read this comment, but we pledged to take our lumps when deserved, and boy, do we deserve it for this one. Yes, your TV was lost and yes, I accept the responsibility on behalf of Manna. It may not be of any value to you at this point, but please know that this comment has prompted some internal process changes and reviews. A lack of regard for a customer’s dilemma will not be tolerated. Ever. Our intention is to provide every customer the best possible delivery experience or we would not be in business. Fortunately, for the past 20 years, we’ve done it right more often than this train wreck. Please accept my apologies.
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By CZ of Wyoming, MI, December 29, 2009
Ordering a large somewhat expensive item on-line can be a bit unsettling if you are not familiar with the seller and their delivery process. This was an excellent experience from beginning to end and I would feel very comfortable recommending both the seller and the delivery company to anyone.
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By David of Hillard, OH, December 29, 2009
Although the delivery was not going to fall within the time range scheduled, I was contacted via phone prior to the end of the scheduled time with an explanation for the delay and the option to wait for the delivery to still occur with a new estimated time of arrival or to have a new date/time scheduled. That is fabulous that someone took the time to make the call ahead of time rather than letting time pass and my temperature rise.
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By JMD of Singerlands, NY, December 29, 2009
I shouldn’t complain about the delivery scheduling too much as the final dispatcher moved my shipment up to compensate for your scheduling problems. The crew sent was exceptional: polite, and very helpful. As they knew I had been waiting all morning 9no fault of their own) and it was past 3 pm when they arrived, they unpacked and helped me set up the TV, even though I didn’t ask them to. Whoever you used for the final delivery really raised my satisfaction level to a 5 out of 5. I made it a point to call back the dispatcher the next morning to share my comments and express my appreciation to the two gentlemen who made the delivery.
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By tiffany v, December 22, 2009
We had a delivery scheduled from 8-12pm for a TV. The driver came after 12 pm (we did not get a call from anyone indicating that he will be late). He said he’s sorry for being late. We said there was a 4 hr window schedule and why was it not delivered on time. We waited for 4 hours! He said “well, you are not the only customer on the list”. We don’t think we will ever use Manna Dist. again.
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Linda Meehan Reply:
December 23rd, 2009 at 2:59 pm
Come on–cut the poor guy some slack. He did apologize (and yes, he could have called), but ’tis the heavy delivery season, and hard as it is for some people to believe, they really are not the only customer on the list. Cheers!
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By LSB from Duvall, WA, December 21, 2009
The driver called 30 minutes before they arrived. Once they arrived, I looked into the back of the truck and found my packages along with other packages to be delivered later in the day were secured, not loose on the truck deck where damage could occur like UPS or FedEx. There was no pressure to sign off the acceptance form by the driver or his helper. They waited while I opened and inspected the packages. They even let me use their flashlight to check my new Sharp Aquos LED TV for scratches. Your “white glove” service is magnitudes better than regular motor freight I’ve used in the past and much better than UPS or FedEx. Amazing service!
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By TR of Brookeville, MD, December 21, 2009
The two gentlemen who came to my house to deliver the bed were extremely professional and a terrific help to me on the installation of the beds. I wish all people who are making deliveries to my house were as nice and professional as the people you all sent to install my bed.
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By Stan of Plano, TX, December 14, 2009
I thought the delivery experience was great. I was initially concerned because I had never ordered or had delivered an item this large (60″ Plasma TV) but I found it easy to schedule the delivery, e-mail reminders where timely and the delivery guys were clean, courteous and on time. They unpacked the box as I was informed in the instructions and I completed the bill of lading as required. I give you guys 2 thumbs up, great job!
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Bruce Reply:
December 15th, 2009 at 9:17 pm
I guess I wish I lived in Plano, TX. My delivery in Cincinnati left something to be desired. I think Manna’s part of the transaction, from what I can tell, was first rate. And the delivery company, The Courier Corp., did show up 15 minutes prior to the end of the delivery window. When I asked the one delivery person how he was going to be able to bring the 55″ TV in by himself, he advised me that he could call for another person, but that would take time. I asked why they didn’t send 2 delivery people, and he replied that it costs more that way. I asked him what he would have done if I had been a little old lady (since I ended up helping him take the box off the truck and bring it into my house) and he said he would have dragged it up the driveway (I’m curious how he would have gotten it off the truck).
I can only imagine whether the box had been dropped, as the shock sensor was not present (I wonder why not?)
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By denise, December 14, 2009
I had the worse experience i have ever had with any shipping company with Manna. They were delivering a wine cooler for my husband. It was a christmas gift-ie a suprise. They came much earlier in the day than they were suppose to (outside their delivery window). They did not call as requested in route. And when they came to the front door asked him if he was the guy expecting the WINE COOLER. No delivery person, especially during the holidays, should ever reveil what they are delivering without first confirming that the person to whom they are speaking is expecting a delivery. Especially since it was my name on the slip not his. I was very disappointed in their service. Especially as it was a christmas gift.
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Linda Meehan Reply:
December 14th, 2009 at 11:57 am
We just talked to the driver. He asked us to apologize for his error. He wanted you to know that he inadvertently mentioned to your husband that Santa doesn’t exist also.
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By John, Sacramento, CA, December 13, 2009
You provide excellent service. Phone contact as well as by e-mail excellent. Love being able to schedule on line without having to make a call during limited hours. You all were great.
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By Dave, Truckee, CA, December 13, 2009
Hi,Fantastic service and you sent great email updates. The delivery person was friendly and very helpful. FIVE STARS !!!!! Thanks
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By Eric Sibal, December 12, 2009
I received a 50″ inch plasma TV that was DOA. Major cracks along the entire front of the screen. I do not recommend this service, and have made it a point to tell all my friends about it.
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Linda Meehan Reply:
December 14th, 2009 at 7:36 am
Hi Eric: I wish you had given us a chance to look into this. I’d have asked a lot of questions: was there visible damage to the box? If that was the case then the damage most likely happened sometime during the transit period. If the box didn’t show any sign of mishandling, then the damage probably occurred at the factory. It happens. I’d be glad to look into this, unless you’ve already made up your mind that we are crummy at what we do. . . . thousands of times a week.
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By Magellan Mambou, December 12, 2009
The delivery personnel did not follow the guidelines as prescribed by manna. We requested to have a call 30 min before arriving so that some one who speak English could be home. That did not happen. Fortunately when they arrived my wife was there. He did not allow us to inspect the package. The package was left at the door. We could not fill anything on the delivery form except to sign. Our request to fill the delivery for as instructed in the email we received from manna.com turn to and ugly debate and confrontation. I call the company and report the incident. The company itself is great but I think this employee should be disciplined.
Magellan
Walterboro, SC
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Linda Meehan Reply:
December 14th, 2009 at 9:04 am
Magellan: We agree, and this employee will be having a serious conversation with his supervisor this morning. Thank you for bringing his lack of courtesy to our attention.
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By Edwin Daleccio, December 10, 2009
Excellent services. Exactly the way it should be. The window was from 8am-12pm and it got here around 1140am.
Delivered a 58″ Plasma and box did not have a ding on it. Delivery man was corteus and took care of everything for us. I will make a point to buy from retailers that utilize Manna as delivery carrier.
One word for my first experience. Outstanding !!!
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By Yiao-Tee H., December 10, 2009
The delivery was 1/2 late. They had to rush to get to my house because we had to go somewhere else for my kid’s activities.
This is the second time our internet order was delivered by Manna. First time, the box was damaged (punctured) but the LCD TV was fine. This time, there was little damage to the TV box. Thank you!
Overall, we are quite satisfied with your service. Thanks!
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By Bob Pitcock, December 9, 2009
I only need a few words–on time, courteous, and polite-professional!
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By Brian, December 8, 2009
I would have easily rated my delivery experience a 5 if the delivery had been on time. I received a call 30 mins before my scheduled window (8am – 12 pm) was about to end explaining that the team was held-up at an earlier stop and that they would be here between (12pm – 2pm). They did not arrive until shortly after 2pm, around 2:10pm. There was no apology by the delivery team on behalf of themselves or the company… that would have been a nice touch. The actual delivery was short and sweet and the team was indeed polite and friendly. I would recommend your company with one caveat… Be prepared to wait.
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By JF of Panama City Beach, FL, December 7, 2009
They called and offered earlier delivery than expected. I really appareciate the fact that they accomodated me since I had to work in the afternoon and they made a special effort to arrive before noon. The outer box was in excellent condition. The delivery personnel ensured I was satisfied with the contents before they left.
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By GL of Miami, FL, December 7, 2009
Just continue as you are doing your business! At first I was a little bit concerned as never before I heard about Manna but, being selected by a company as B&H Photo Video I decided to trust their criteria… This was my very first experience with your company and it surpassed all my expectations, much better than competitors, really. I especially liked a lot the chance to schedule the delivery day and time. Simply one word: excellent.
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By MB of Rego Park, NY, December 7, 2009
The driver followed his instructions and called me once he was on his way. He called me again when he arrived so that I could let him use the basement entrance to the building, where there are no stairs. He followed the request by the shipper to give me time to inspect the television that was delivered so I could be sure that there was no damage. All was well. Many thanks’.
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By EH, December 4, 2009
I rate the delivery experience as poor. Delivery personnel were courteous and professional; however, they arrived unnanounced (supposed to call me 30min prior), and actually tried to make delivery the day prior — no one home. They were unaware of the need to deliver the product around back, requiring the use of a sturdy two-wheel dolly — I had to provide one.
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Linda Meehan Reply:
December 4th, 2009 at 6:26 pm
You’re right. Delivering a day early is certainly poor service, but that whole mind reading thing about not knowing we needed to bring a dolly that would travel through your grass, now that’s just unforgivable.
Ok. I’ll concede that attempting delivery a day early was probably not the right thing to do, but occasionally, it happens and some people even thank us for it. In your case, no harm, no foul. You were not charged for the attempt, of course. And I’ll also concede that we should have called you on the day of delivery 30 minutes out as we say we will, but someone just failed to get it done and I’m sorry about that. But really…..how could we know you needed a dolly if you don’t actually tell us? We are happy to accomodate most delivery obstacles if we know about them: stairs, guard dogs, cranky neighbors, etc. But you have to tell us.
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By Julia LaFontaine, December 2, 2009
Great experience! We ordered a 65″ Sharp LCD TV from Electronics Expo. When their agent called about credit card and delivery addresses not matching (a continuing problem, USPS doesn’t deliver on our road so I have a PO Box) I didn’t properly hear the delivery company’s name, and was a little concerned since it was not familiar. But the e-mail from Manna cleared that up, and scheduling a delivery date was a snap.
I’m retired so being there 12:00-4:00 was no problem, and Manna’s link to how to inspect the delivered product was clear and detailed. On the day, I was called at 3:00 by Jonah (I think that was his name) to let me know they wouldn’t make it by 4:00; there was a scheduling mixup as well as traffic problems, he was waiting for a ferry from Vashon Island, and asked if 5:00 would be suitable. I said that was actually better, because then my husband would be home from work; I always prefer he inspect anything electronic.
When they arrived–just on time, with not even another call requiring further directions, though our house is difficult to find–they carried in the box (didn’t want to slide it, in case it was dirty, much appreciated), then had to carry it from entry into living room because they wanted us to inspect it and there wasn’t room there to lift the top off the carton. They waited while we did that, finding not even a crumpled corner on the box itself, and the TV in immaculate shape, then offered to take the box and packing if we wished; I declined, because I wanted just such large pieces of cardboard for several projects.
They were pleasant, professional, courteous, and helpful, the delivery was first-rate, and they left no trace of even having been there. Would certainly use your shipping service again. Thanks for a stress-free delivery. … And we love our huge TV!
Bremerton, WA
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Linda Meehan Reply:
December 2nd, 2009 at 12:51 pm
Thanks, Julia. When I saw the length of your comment I just KNEW it was going to be bad, so imagine how pleased I am that you took the time to write something positive in such detail. We’re happy you had a great experience; that’s what we aim for.
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By GF of Brisbane, CA, December 1, 2009
Delivery Person spent the time to make sure my Television was fully operational before i signed off on any paper work. Everything checked out A-OK. Great Service. Recommended.
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By BG of Sullivan, MO, December 1, 2009
At first I was a little nervous about having a tv shipped but after this excellent experience I won’t think twice about it. This was handled very well. Thank you!
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By YM of Sugarland, TX, December 1, 2009
deliver guy Mike Louis is a very professtional driver, very helpful to the consumer, went extra mile to help us. thanks again.
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By Larry, November 25, 2009
Offer English classes so your personnel can communicate with your customers.
Have them un-box the unit outside the house so the dirty box does not leave a mess in the house.
I ask them to do that however they did not understand enough English to do it.
You should have a min requirement for understanding English. Current requirement not good enough.
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By ED, of Bruceton, TN, November 20, 2009
The gentlemen who delivered the vizio were very curteous and professional, the dress was as an everyday younger person who is disheveled. At first, I didn’t think they were the delivery folks and when they began speaking, their information was precise and correct. The gentleman who worked for the delivery service was very, very professional and spoke very clearly and respectfully. I am extremely pleased with Vizio’s service and immediate attention to my warranty of a 42″ plasma tv. Thank you and know that I will informa anyone of your great service. Elaine
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By S. Jansen - Lake Stevens, WA, November 20, 2009
The two young men that delivered the box were very pleasant, had great personalities and were very professional. The box arrived in excellent condition. UPS could learn a thing, or two from you guys. I was also relieved that a smaller truck came to deliver, as I was worried about a super large truck getting close to the house. I think as along as you keep doing a good job of finding drivers that care about what they do and have nice personalities and are honest, you’ll be just fine.
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By RM from Dallas, TX, November 20, 2009
The delivery used by Adoroma was excellent. Professional, Courteous, On-Time, and not to mention it was air-freighted instead of hauled on the road. TV was delivered in excellent shape and the delivery guy stayed with me to remove the box and inspect. Highly recommended company and courier service.
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By Stephen Wescott, November 20, 2009
Linda Meehan was very helpful, she located the TV and it was delivered a few minutes after 8AM as promised. Thanks for resolving the problem. My faith in my fellow man is restored.
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Linda Reply:
November 20th, 2009 at 1:10 pm
I appreciate your kind words, but the truth is a number of operations and procurement folk really stepped in and tracked this down. Then we all sat down to a dinner of crow.
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By mrs. black, November 19, 2009
delivery was on time. bed to high the gentlemen did make an adjustment, bed still to high for me to get into i am in a wheelchair. they left saying call the company. they seemed to be in a hurry for the next delivery. and did not demo the bed correctly, they said they did not know how.
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Linda Meehan Reply:
November 20th, 2009 at 11:22 am
We looked into this and found that the bed has only 2 height adjustments and the driver did lower the bed to its lowest setting. His referring you to the seller was an appropriate, and indeed, the only option left to him. We strongly suggest you speak with the seller of the bed to resolve the issue.
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By CD (Tracking# 82240284), November 19, 2009
Delivery was supposed to be 8 AM – 12 PM. At 12:30 I called and was told they could be here at 2:00. I would be gone then and would not be back until 4:00 so that time was agreed on.
At 3:00 they rang the door bell. My wife has Multiple Sclerosis, is blind, does not have all the use of her right side, cannot hold a pen to sign for anything and is confined to recliner or wheelchair.
There is a note on the door to not ring the bell unless you have called first. My wife, thinking something was wrong, was able to get out of her recliner by herself, get onto the wheelchair and answer the door.
She told the delivery men they should be here at 4:00 but they wanted to come in anyway.
She was quite intimidated by these strangers coming into the home when she was there alone.
Our daughter came over and watched while the TV was unpacked and she signed for the delivery. A copy of the form she signed was not left with us so I have no proof of delivery and the warranty is not good without it.
This was a very intimidating and scary experience for my wife and could cause her to have another attack from the MS which would cause her health to decline more than it already has.
The delivery men did not ask to have the questionnaire completed. Only to have an adult sign for the delivery.
When I got home #3, above, seemed to be fine. At the time of delivery, though the blind lady could not know the condition of the TV.
I have told the Mitsubishi people about the delivery.
This may have been an exception to otherwise good service, but a terrible experience for my wife.
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Linda Meehan Reply:
November 19th, 2009 at 3:29 pm
We regret the inconvenience to you and your wife, but want to reassure you that she was in no danger. Our drivers are pre-screened and held accountable for their actions, and these drivers, in particular, will receive additional training on our expectations for prompt arrival. We have emailed you a copy of the proof of delivery for your records and we hope this resolves the issue.
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By CL from Ocracoke, NC, November 19, 2009
I am not sure how one improves on perfection. I was delighted well beyond my expectations.
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By DT from St. Louis, MO, November 19, 2009
I was very satisified with every aspect of my delivery.I was a little concerned because I had not heard of your company before.I would give a high recomendation to anyone wanting to use your service.The delivery guy was very profesional and polite he handled the delivery perfectily. Thank you
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By JDR, Dallas, TX, November 19, 2009
NO suggestions, but I must admit that the delivery person was exceptional, with his eagerness to help and make sure that everything was in good order. He even made suggestions for placement of the item that proved useful. It is the small stuff that makes a big differance sometimes and it this case it did! JDR
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By RE from Glenville, NB, November 19, 2009
ven though you promised only “threshold” delivery, the driver helped my spouse carry the big box down the basement steps. He helped her remove the TV and place it on the stand. I’m in a wheel chair, following hip surgery. We had help lined up to assist my wife with the work, but your driver did it right away. He was very polite.
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By Stephen Wescott, November 19, 2009
MY order from B&H Photo was to include two boxes (TV and accessories). “1 of 2″ was clearing marked on the B&H label. The delivery time had to be rescheduled due to a ‘problem’. The ‘delivery’ was on time. When the delivery was made there was only one box. The box was damaged and opened “at the warehouse for inspection”. The box contained two individual boxes (Blu-ray player and antenna). The items were fine but there was no TV. Manna had no record of a TV. The driver immediately called Manna and confirmed there was no TV. They referred me back to B&H. B&H had shipped the TV and charged my credit card. Repeated calls and emails to both B&H and Manna have not resolved this problem. Now I am stuck in the middle, I’m out over $1K for nothing. I would never buy anything that was to be delivered by Manna. Customer service isn’t just poor, it’s nonexistent.
Tulalip WA
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Linda Meehan Reply:
November 19th, 2009 at 11:56 am
I hate it when this happens. The boat sailed and your TV didn’t make it aboard. No one to blame but us.
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By RT, November 19, 2009
Very bad experience.
I scheduled an 8am-12pm window. At 11am I called to verify that things were on schedule and found that the product had not been put on the truck. A driver was being sent to pick it up and it would arrive at 1:30pm (1.5 hours beyond the window). I realized that if I hadn’t called it simply would not have arrived. At 1:45pm I called again and was told it was put on the truck at 1pm and everything was fine. I asked for an ETA and after 30 minutes on the phone found out it was not on the truck after all and would not be delivered until after the weekend. My half day off of work turned into 1.5 days and I had to wait 3 calendar days beyond the scheduled delivery. I will contact the online merchant to complain about Manna.
As a side note, when it did arrive the driver was courteous and helpful but he was alone and needed help from me to get it in the house. In this case it was fine but a disabled customer would have had to wait even longer.
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By SH - McClean, VA, November 11, 2009
RJ was particularly helpful. His professionalism and customer service skills were the best I’ve ever experienced. We will do business w/you again just because of the excellent service we received from RJ.
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By AJR of Bloomington, IN, November 11, 2009
i had to have them wiat a few minutes while i contacted Mitsubishi and they were very patient and cooperative – I ended up refusing shipment – they repacked and removed efficiently and pleasantly – never knew they were there -
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By KJ - Toano, VA, November 11, 2009
Delivery person was excellent. She new how to hook tv up and operate it to test that it was in good shape. Not sure what she would have done if I was not there to help her carry the tv inside. Extremely pleasant.
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By LW of San Antonio, TX, November 11, 2009
Although delivery was earlier than scheduled by about 2 hours, the driver did call prior to arrival to make sure someone would be there. The box had one ding in the corner, but was not detrimental to the product. Driver was very helpful.
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By dkw, November 10, 2009
White glove delivery is not worth the $59.00 paid.Scheduled for 12PM to 4PM did not show until 7:45PM. Did not set on stand to allow me to plug in. Just pulled TV out of box and left on the floor. They still had other deliveries so no time for me.
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Linda Meehan Reply:
November 12th, 2009 at 8:49 am
Our research showed that a dispatcher provided false information and that person is no longer employed by us.
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By Kyle Hawkins, November 10, 2009
I was never contacted so I had to call and schedule the home delivery. The dispatch manager scheduled me between 8am and 12pm, but said that it would be much closer to 8.
Because delivery hours are my work hours, I had to take off of work, where I have very little leave time. 12PM came and went so I called to see what the status was. They were still at another job 20 minutes away. I was forced to call my job and ask for some more time, which they were not happy about, but at that point I had no other options. The delivery did not even arrive until after 1pm. This total disregard for professionalism, scheduling, and respect for me is totally unacceptable. I will never do business with Manna Distribution or Arkansas Freight Solutions again, and will be filing a complaint with the BBB.
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Linda Meehan Reply:
November 11th, 2009 at 11:48 am
Yes, we hosed this one up. After digging into it there was no one to blame but us, and we took some corrective, not to mention some apologetic actions to resolve the issue.
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By LES THOMPSON, November 3, 2009
EXCELLENT DELIVERY–ON TIME,GREAT CONDITION, AND PROFESSIONAL SET-UP. THANKS “MANNA”, WOULD RECOMMEND YOU TO EVERYONE!
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By Emily, October 26, 2009
I probably will not use your service again, mainly because of the fact that I got a 42 inch TV, and you sent an older lady, to deliver it. Clearly she could not carry this on her own. So my MOTHER had to help carry the TV off of the van, and into our home. Now seriously, am I going to be getting my delivery fees paid back since my MOTHER had to help bring in a heavy TV when there should have been 2 people delivering it, not an older lady. Not to mention that my mother just under went surgery and is not suppose to lift anything. But what else was she going to do, let the lady drag it into our home? Unprofessional, and a little made about my mother having to assist. Will never use service again, and will not offer it to other people.
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Linda Meehan Reply:
October 26th, 2009 at 2:47 pm
Emily: I’m sorry your mother decided to get involved in the delivery in her condition and wish that she had simply refused delivery and asked that it be rescheduled, which is within her rights.
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By Paul Boland, October 23, 2009
The delivery men were excellent. They didn’t provide the “threshold delivery” I was expecting. They brought the TV into the room where I intended to install it. They unpacked it and installed it on the stand. They offered advice on getting it hooked up. I was very pleasantly surprised at the great help they were considering I was assuming I would need to do all of that myself. I would recommend this company to anyone.
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By Neal Baker, October 22, 2009
Hi, I would like to thank you for your excellent service on delivering the above television set. It arrived in excellent shape, and the final delivery here in Broken Arrow was accomplished by a driver with the first name of Mike, he did not threshold deliver the set- he help me unpack the set, help me hook it up so we could determine that it would operate properly. He saved me probably 6 hours of trying to figure out all of the wiring hook up. If your company every needs a personal
recommendation feel free to use my name. Again thanks for the
excellent service.
Thanks
Neal Baker
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By Stan, October 22, 2009
Scheduled for 8:00 to 12:00 Tuesday. No one came…No one called. Arrived one week later. Al, at Manna was very helpful
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By Laura, Atlanta Ga, October 22, 2009
Hesitated to buy online. Was such a smooth experience, I would do it again. Got a 46″ TV.
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By MP from Kihei, HI, October 14, 2009
some of the best shipping service and service partners i’ve seen………..we see a lot of shipping; as we live in Hawaii………..this item was a large tv and travelled 6000 miles.
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By PH of Buffalo Grove, IL, October 14, 2009
The delivery people were friendly, on time and very helpful. I highly recommend your services. I give you 5 stars !!
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By JT from Houston, TX, October 14, 2009
Great service. It was scheduled between 8am-12pm and i had to work at 1pm and i was able to get to work on time! Thanks!!
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By CC from Grove City, OH, October 13, 2009
the delivery guys were great and even took the product down to the basement for me. GREAT SERVICE!
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By JB from Conway SC, October 13, 2009
Very pleased! The TV and DVD player I was looking for was on sale at BuyDig saving me hundreds. Fast delivery and E-Mail updates. I will choose BuyDig again!
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By Scott, October 5, 2009
Sounds like a re-occuring theme with this company!
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By BW, October 5, 2009
I was extremely disappointed with your service. First of all you promised between 12 and 4 pm.My son-in-law missed half a days work to sit at home for nothing. He could have worked and been home in time for the actual delivery had your company scheduled it for the time they actually arrived.There was no call to say they were running late. You didn’t arrive till almost 5pm. There was only one man even though it was an expensive 52″ TV. The one man did NOT even apologize for his tardiness.
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By Scott, October 5, 2009
You provided a time of arrival between 8am and 12pm, plus I had to pay an additional $50 for Saturday delivery. Well the delivery man called for the first time at 12:02pm saying he was on his way. This is alreay after the set time. Plus he called an additional 4 times before his arrival because he could not find our house and he would not write the directions down. He finally arrived around 12;35pm. Since I wasted 1/2 my day and still had to pay the additional $50, I refuse to buy again from Buydig until my extra money is refunded.
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By BM of NJ, October 2, 2009
I understand that one bad apple spoils the bunch which is why I’m commenting here. I was slightly appalled when the delivery guy actually solicited a tip… and I quote “…and how would you like to show your appreciation today? Maybe provide us with a gratuity?”. I understand that they work in a gratuity laden business but to actually solicit one actually angered me. Unbeknownst to him, I had a $20 bill in my pocket that I was going to slip him on his way out but I wound up giving him nothing. Just thought you should know. His service was what I expected and prompt but the solicitation of a gratuity has left a bad taste in my mouth.
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Robert Masters Reply:
October 2nd, 2009 at 12:01 pm
You are right. We do not allow our drivers to accept tips let alone request them. They are contractually obligated to refuse. This driver not only lost the $20.00 but he will be summarily executed by the end of today. Seriously – he will no longer be delivering for our company. Thank you for the input and please accept our apology
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By Scott Garland, October 1, 2009
Manna make appointments that they do not plan on keeping. Our TV arrived in the back of a Manna employees car at 9:30 p.m. two days after the scheduled delivery. My wife waited at home for those two days while Manna promised to deliver the item, but did not show up. Manna provided extremely poor service, and their telephone representatives were very rude when we called looking for our delivery.
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By R. Jacobs, September 29, 2009
I am a senior and had a 42″ tv delivered. the delivery people were so very helpful and totally professional. When you say white glove service it’s exactly as I expected and then some. thanks
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By Carol M, September 26, 2009
I’m a disabled vet so I opted for the white glove service because there is no way I could muscle a 50-inch TV onto a stand and then up onto the console. They arrived within the window and did a fantastic job of unpacking, assembling, and placing the TV. They connected it, showed me how to use the remote, cleaned up the area, and were professional in every aspect. I opted to keep the box in case there was a manufacturing defect, but they would have hauled it away as well if I wanted. I give the white glove service four stars! The free shipping and no tax was the main reason I chose an online purchase in the first place. The discounted coupons for the white glove delivery and the extended warranty and the free HD cable/cleaning kit STILL made it cheaper than any local company. Best Buy couldn’t touch the price and the service. I have never had a better delivery experience from a shipping vendor. Thank you and please pass on to the two delivery guys that they were GREAT!
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Robert Masters Reply:
October 1st, 2009 at 3:21 pm
Thank you for your comment and praise. For the record I want to say that the company that this TV was purchased from and that deserves the credit for the price and coupons is Butterfly Photo at http://www.butterflyphoto.com
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By robert smith, September 24, 2009
altho there was only one delivery person (supposed to be two), the delivery went smoothly and came within the window given
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By FW2, September 24, 2009
My 73″ DLP was easily scheduled, and Manna had a link to a PDF describing how you should unpack and check the TV upon delivery. The delivery was within the time window scheduled, and the delivery personnel helped with the unpacking, setup, and checking. Perfect execution all around.
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By Jonielle Rohman, September 23, 2009
We just purchased our first 50′ Plasma via the net. We were told that it would be arriving in 10-14 days. I had called in and requested a specific day I wanted the package delivered and the employees were very friendly and easy to talk to. They made no promises although they assured me that they take all requests seriously and do their very best to meet them. We ordered the TV on 9/13- (Sat). I called Monday (9/15) and made a request for a delivery sometime before Friday (9/18) If possible. I expected it to arrive (9-22/9/23). I was completely shocked when I got a call and It had arrived on Friday 9/18 at Noon just as I had requested. The delivery man brought the big screen down the steps and into our living room. He helped unpack it, inspect it, and plug it in. He was such a gentleman! He was neat and friendly and very efficient. I would DEFINATELY purchase through this company again! 5 stars all the way!!!
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By Mike Patrick, September 22, 2009
some of the best shipping service and service partners i’ve seen………..we see a lot of shipping; as we live in Hawaii………..this item was a large tv and travelled 6000 miles.
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By John Denholm, September 17, 2009
I purchased a 54″ TV and BluRay player online from B&H in NYC for delivery to my office near San Francisco. I had it shipped to my office and planned on taking the delivery home in my 4Runner. While waiting for the delivery I learned all about how a flat panel TV should be transported and began to regret delivery to my office (this was my first TV purchase). At any rate the delivery person showed up at 13:04 within a 12:00-16:00 delivery window. I told him I wanted to transport the TV in my vehicle to my home and he strongly recommended against this. I live about 15 minutes away and the representative agreed to follow me to my home. He brought both pieces of my shipment into my living room and removed the packaging for my inspection.
I was a bit apprehensive about having an expensive, bulky and delicate product shipped across country but you guys are pros and I will not hesitate to make future pruchases and hope they use Manna.
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By Marilyn, September 17, 2009
Your people were running late due to an accident on the bridge but were thoughtful and courteous enough to give me a call advising of such. When they arrived, they were friendly, helpful with getting my wine cooler out of its packaging, and so pleasant. They reminded me of what good customer service is like. Thank you for hiring such terrific people!
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By Joe in Oxford, Michigan, September 16, 2009
The delivery person [Heath} introduced himself at the front door and indicated he was here to deliver my new LCD TV.
He delivered the TV through the threshold and assisted me to open the box to inspect the TV.
We "both" inspected the TV for physical damage. He walked me through the delivery questions and insured "we both agreed" on the answers [all good].
He then assisted me to remove the TV from the box and place it on the TV stand. He made sure I accounted for the parts in the box [remote control & Sony book & power cord]. He politely asked me to plug the TV in to make sure it powered up properly; it did, OK.
He had me review with him one more time the delivery questions and asked if I was satisfied. I said yes. He then asked me to sign the delivery slip. Then he personally gave me my copies of the paper work.
He wished me a good day and departed.
You can be very proud of the customer service; online tracking information; reminder email and very-very pleasent delivery people…!
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By JO of Wichita, KS, August 31, 2009
Your driver was very professional, extremely courteous and a joy to meet. He helped me make sure that my TV was delivered in good condition. At this point most delivery drivers would be rushing out the door, but not your guy. He then took the time to help me verify that the TV would startup. Excellent!
You can be proud of the way he helped your company shine! But beware, because if I could I would hire him away from you in an instant.
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By RW of Clifton, VA, August 19, 2009
Excellent service. Thank you so much for being exceptional on an expensive purchase.
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By RB of Brookville, MD, August 10, 2009
Products are in good condition, on time. Good service from Manna.
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By IH of Norfolk, NY, August 7, 2009
Excellent communication, was very impressed.
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By admin, August 7, 2009
Excellent communication, was very impressed.
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By JS of Minneapolis, MN, August 3, 2009
The delivery man was very accomodating, pleasant, and was able to explain to me everything that I needed to know about the product. I would highly recommend this service!
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By WH of Chagrin Falls, OH, August 3, 2009
The deliverymen went out of their way to do more than required. They even removed the large TV from its box and assembled the stand for it, because they wanted me to have the same service THEY would have wanted. Very pleasant and helpful fellows, they were much better than expected, which reflected well on the VENDOR of the TV.
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By FK of Ennis, TX, July 29, 2009
The delivery people were extremely courteous, helpful, and professional. An EXCELLENT job, WELL done!
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By RO of Altadena, CA, July 29, 2009
This service is better than going local and paying for shipping and tax! Some people may be scared to order a television from back east, but how do think our local providers get their televisions? I would recommend this service to anyone.
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By DM of Los Angeles, CA, July 26, 2009
It was of the best delivery guys I think I’ve ever had. He showed me the best way to open the box and also showed me how best to inpsect the product for damage (there was none).
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By TW of Tucson, AZ, July 26, 2009
Great,Very nice guy that delivered the TV,In no big hurry,not rushed at all.They gave a heads up call 40 min.before the truck arrived.That was a very nice touch.A+++
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By MM of O'Fallon, IL, July 22, 2009
They wanted us to sign papers stating that the product was inspected. But we were unable to inspect the product. If they wanted us to inspect it, they should have taken it out of the box. I am a female and was unable to take it out of the box myself, after all it was a 100 lb desk. Finally when my husband came home and we were able to unpack it, then we noticed that the item was severely damaged.
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Bob Masters of Manna Reply:
July 21st, 2009 at 1:25 pm
The driver should have assisted you in opening the box so that you could inspect it. We want you to see the product before signing for it. We have received the claim and it is being paid. I am sorry for our failure to deliver a pristine product.
Some companies take that extra step and have what the industry calls deluxing to ensure the product is perfect when it leaves for your home. Here is an article about furniture deluxing.
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By SF of La Mirada, CA, July 21, 2009
The delivery had to be rescheduled for 2 days later due to some delay on the delivery end, but other than that everything else went great. I was notified a day before about the delay, so it did not bother me too much. The day of delivery, the delivery guy called me @ work in advance just as I had requested so I could get home in time to meet him (so my father, who was going to be @ my house, did not have to bear that responsibility). He even arrived an hour EARLY (with my consent), which was awesome! I hate having other companies schedule a 4 hour window only to show up @ the last minute or even arrive late or cancel after I already sat around all day waiting! Overall I was very pleased. P.S. Phone support was extra friendly as well as the delivery guys.
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By DG of Springfield, MA, July 21, 2009
The delivery person who dropped off the paackage was very polite and professional. My grandparents are elderly and he was kind enough to bring the box into the garage for them. Very good service. Thanks.
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By EH of Voorheesville, NY, July 21, 2009
Your delivery person was outstanding. In addition to being neat, clean and professional, he was patient and very helpful. We couldn’t have been more satisfied. Thank you!
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By SM of Olympia, WA, July 15, 2009
The window of time for the delivery. It is hard to make yourself available for 4 hours, maybe a phone call 1 hour prior to anticipated delivery. Otherwise everything went smoothly.
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By SM of Hull, MA, July 8, 2009
Keep up the good work …. it was a pleasure to work with you !
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By RO of Valparaiso, FL, July 1, 2009
It was a very good experience. The delivery men were very polite, helpful and professional.
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By NT of Marietta, GA, July 1, 2009
The delivery person appeared very professional and very articulate. I was very impressed with him!
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By CY of Clinton Township, MI, June 30, 2009
Arrived in perfect condition, both the box and product inside, and was very friendly. Offered to help carry the package up my apartment stairs, and was very friendly. Would absolutely use again.
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By EM of Castleton, NY, June 30, 2009
EXCELLENT! I was very pleased with the service. He was on time, professional, friendly & helpful.
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By BU of Starkville, MS, June 26, 2009
Everything was done great–keep up the good work!
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By FF of Tarzana, CA, June 26, 2009
The personnel was courteous and fast. Couldn’t ask for more
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By TE of Hood, WA, June 25, 2009
My delivery was supposed to take place between 8-12am, but they did not show up until 2:30pm. I was extremely disappointed by this and frustrated that my whole day was shot waiting around for them to show up. I can’t believe that Manna would charge someone $50 if they are not there when the delivery was supposed to take place, but do nothing if Manna fails to be there on time. I suggest you make things fair and pay someone $50 if Manna does not show up on time.
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Bob Masters of Manna Reply:
June 25th, 2009 at 2:31 pm
Unfortunately this is the exact argument I make with my dentist when he makes me wait. I can’t agree more on a personal level. Unfortunately now that I am “the dentist” I must admit that I can’t afford to compensate every error with money. With that said we are taking aggressive steps to clean up our delivery process and to call ahead of the delivery to make you aware of the precise time we will be arriving. Stay tuned.
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By NC of Lafayette, LA, June 25, 2009
Being there for the time scheduled would be a big improvement. My delivery was scheduled for 6/5/09 8am – 12pm. The product was delivered at 3:48pm. That is unacceptable. The delivery policy states that if the recipient is not present for time of delivery , every attempt made after would cost an added $50. So that brings up the question, if the recipient could only have waited for the scheduled time window of 8-12, but the delivery was made after scheduled time. Would the recipient be charged $50 for not being present to accept package? Even though the driver was clearly at fault?
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Bob Masters of Manna Reply:
June 25th, 2009 at 2:28 pm
No we would not. Also see my response on a similar comment.
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By ND of Gilroy, CA, June 25, 2009
I had temporarily lost track of time the day of delivery. Approximately 1-hour had passed before I noticed the delivery people were STILL in the driveway waiting for me. THAT was dedication. I thoroughly apoligized and they both were very professional in letting me know that it was no problem. Two thumbs up for Manna!
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Bob Masters of Manna Reply:
June 25th, 2009 at 2:21 pm
Thank you for the kind words – unfortunately those drivers were then late for the next two deliveries and they are asking for 50 bucks each. Ok I’m just kidding. Thank you.
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By JM of Gainesville, FL, June 23, 2009
I had no troubles or problems of any kind. The gentleman was courteous and helpful and the entire experience was perfect. The TV is up and running no problems whatsoever. Very happy with your service.
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By JE of Snohomish, WA, June 23, 2009
I was impressed at the timeliness of the delivery, the efficency of the placement to the location I picked (garage) and the lead delivery personnel making sure to see that no damage to the product was evident from scuffs and scrapes on the box.
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By AT of Sacramento, CA, June 22, 2009
Delivery service was excellant. Delivery personnel brought my package into my home and opened it up so that I could inspect the contents and make sure there were no damages or problems. I appreciated that.
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admin Reply:
February 17th, 2010 at 10:18 am
thanks for your kind words
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By DP of Belchertown, MA, June 22, 2009
Help the customer feel confident that they actually got all the parts/pieces that came in the shipment. I wasn’t quite sure that everything was removed from the rubble of packing materials.
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DP of Belchertown, MA Reply:
June 22nd, 2009 at 11:03 am
If we are removing pieces from the rubble of the packing material then we did a poor job of transporting. I’m sorry for that. When this happens it stinks for everyone. I am glad that you did receive what you expected and I apologize for your experience.
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By KW of Galloway, NJ, June 20, 2009
Delivery was scheduled between 12 – 4 p.m. but arrived after 4:30. However, I was called around 1 p.m. and notified they would be later than 4 p.m., so I was able to run out to do some errands and be back in time for delivery.
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By EM of San Diego, CA, June 20, 2009
The delivery man was excellent. Very professional, flexible, knowledgeable and he was a great person to represent your company. I was happy to see that your company hires people with strong customer skills.
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By DV of Wellington, FL, June 16, 2009
bring a pizza too
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Linda Meehan Reply:
June 17th, 2009 at 11:57 am
Wish we’d put that in the business plan! Maybe next year.
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By PR of Nashua, NH, June 16, 2009
My experience was impeccable.
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By PC of Glen Allen, PA, June 15, 2009
I was very pleased with the professionalism of Manna.
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By AL of Charlotte, NC, June 15, 2009
It would be nice if the delivery guy could give you a call and let you know what area of the 4 hour window he will be arriving in, I had to take a half day off work and the guy showed up 30 minutes late. If could hasve atleast gotten a call in the morning saying we will be there in the second half of the 4 hour window, I could have stayed at work.
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Robert Masters of Manna Reply:
June 15th, 2009 at 7:10 am
I appreciate these comments. This is the area where we believe we can change our process to improve service. We are conducting an initial test now to see how it will impact services and whether customers will benefit from the change. We’ll then make the changes if appropriate and report back.
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By KB of Moorestown, NJ, June 14, 2009
Great delivery service, very professional scheduling on the web or by phone. The delivery person went above and beyond to deliver item.
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By BS of Onalaska, WI, June 14, 2009
it was a seamless delivery no problems on time and in great shape. definatly use you services again.
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By TM of Neutopolis, IL, June 14, 2009
The box was damaged, however, I don’t know if that was Manna’s fault. Therefor, I still rated Manna a 5 because of the fact someone called me to schedule an early delivery and let me know that they had to open the box to inspect the package, because the box was badly damaged. That showed me that Manna cares about their service and I’m happy they told me about it. The product turned out to be fine anyways.
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By RN of Owings, MD, June 11, 2009
First experience with Manna, but lots of experience with other freight handlers. I was very satisifed with all of Manna’s services- from scheduling to hand-off of product. I had polite, considerate delivery personnel and my fragile package was in impeccable condition. The entire process was simple, professional, and contained no unwanted surprises. Thanks Mana! – Rich in Maryland
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By RD of Chicago, IL, June 11, 2009
Honestly, nothing. Your deliverers were the best, most professional and helpful that I have ever experienced. Well worth the money. Thank you!
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By RW of Walton, NY, June 10, 2009
We were very pleased with the service we received. The deliverymen were very pleasant and explained what needed to be checked out to make sure our order was in good condition.
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By HC of Bartlett, TN, June 10, 2009
The driver was caught in heavy traffic. Called and gave a fairly close arrival time. Excellent service, very pleased.
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By JF of Newnan, GA, June 9, 2009
Dear MDA, My delivery from your company was an enormous improvement over the last group who brought me a piece of delicate furniture. Last time I ordered this item it came destroyed. With Manna, the shipping box was virtually unmarred and my lateral file was in showroom condition. Thank you for your carefulness, courtesy and promptness. Great Job!
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By AF of Bellevue, WA, June 9, 2009
I think they did a very good delivering the item. The only minor problem was that I was able to use the website to schedule the delivery but I had to call to re-schedule. It would have been great if I could have done the latter online as well.
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By NG from Los Angeles, CA, June 4, 2009
The delivery method said something about “threshold,” which apparently meant that there were supposed to be no stairs. Thank goodness the delivery man was able to carry my large TV up the stairs, but this was potentially a problem. I can’t imagine I’m the first one who didn’t understand what threshold meant.
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Bob Masters, SVP Manna Reply:
June 4th, 2009 at 6:41 am
We have a video on our website at http://www.manna.com that shows the distinction between the delivery options. I am glad that the driver was courteous and overcame the confusion with his actions. In case other readers don’t get to the website, here is the video below.
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By BA of Chula Vista, CA, May 27, 2009
Product arrived in the time frame expected. Suggestion for improvement – Since my television was supposed to arrive sometime between 8-12, I had to take a half day off work. For scheduling purposes, you need to schedule 4 hour blocks and the individual should be available during that time. But a phone call from the driver one hour before, or maybe when they are on their way would be helpful so that the customer does not have to spend half a work day waiting. I live 5 minutes away from work. It took the guys 5 minutes to drop off my TV. I could have been out of work for 15 minutes with a simple phone call. Instead I took 4 hours off. I’m sure the driver’s have cell phones. This should be a no brainer in todays techno world. Otherwise delivery occurred as expected. Thanks!
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Bob Masters of Manna Reply:
June 22nd, 2009 at 10:52 am
We do offer this service, however we only offer it when it is requested and do not guarantee the result. Your suggestion has been made before and we will be considering it further. The cost of perfecting the time frame is the limiting factor here. The more we perfect the time of delivery the more it costs – we are trying to balance the two.
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By TP of North Providence RI, May 26, 2009
It came quickly exactly when scheduled
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By CB of San Francisco, May 25, 2009
Other than some minor box blemishes, everything was fine. Driver was courteous and helpful.
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By DO of Freeport, ME, May 18, 2009
Arrived early and delivery person was pleasant to deal with.Delivery took less than 5 min
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By DC, Tutsville, FL, May 18, 2009
YOU FOLKS DID GREAT!
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By MS of San Bruno, CA, May 12, 2009
the driver could learn a little more english if in case we need to explain a problem to him so that we can understand each other. otherwise it was ok.delivery was good.
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By BF from Houston, TX, May 8, 2009
Your delivery guy was very courteous and helpful. This is the second delivery that I have received in as many weeks. The reason I initiated the second sale with the vendor that uses your service was because of your service. They were not the cheapest but your service swayed me to order from them.
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By LZ, from Menlo Park, CA, May 8, 2009
The delivery person was friendly and mindful. He was careful to wipe his feet before entering despite carrying a large and awkward box. He was also very careful not to drag the box across my newly refinished floors something I was very appreciative of.
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By From Spring, Texas, April 7, 2009
I want to thank you for an excellent job delivering the TV I ordered through Amazon. The lady at your company who contacted me went out of her way to make sure the delivery happened while I was home from work. Her effort demonstrates how highly you value customer service. In addition, the man who delivered the TV to my home made an extra effort to assure there were no problems with the assembly and performance of the TV before he continued his rounds. While it may have taken him only an additional 10 minutes; it probably saved me at least an hour! I’ll look forward to doing business with your fine company in the future.
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By JM, April 6, 2009
I can tell you we were very impressed
with the professionalism of this delivery…..you exceeded our expectations…..the website to schedule the delivery http://www.schedulemydelivery.com was so easy and convenient to schedule the delivery around our schedule and not the carrier’s which unfortunately for the consumer doesn’t always is the best choice.
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albert Reply:
July 2nd, 2010 at 2:18 pm
@JM, Yeah I used that website too. Really easy.
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By JW, March 27, 2009
delivered my LG42LG70 television on Dec 24th.
My driveway was icy so they hand carried it a couple of hundred feet, unwrapped it and we plugged it in and it worked fine.
They were pleasant, humorous and courteous. A credit to your company.
Parkesburg PA
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By Anthony Zon, March 24, 2009
We had two large screen TV’s delivered to our home that we purchased at BuyDig.com. One was delivered in August and the second in December.
In both cases, we were extremely satisfied with your delivery service. Both delivery persons took great care to inspect the TV’s to be certain that they were not damaged in transit.
I’ve never seen better delivery. Thank you so much for the terrific service.
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